SurveySparrow

DECEMBER 6, 2021

It is wise for human resource professionals to attend HR conferences. In this article, we are going to look at 20 of the best HR conferences in 2021, both virtual and in-person conferences. It is a special Human Resource conference for those who are in the talent acquisition space. SHRM21 Annual Conference & Expo.

Conference 98

Conference Employee Engagement Leadership Trends 98

Totango

MAY 17, 2024

A recent poll taken during the Higher Logic Super Forum SPARK conference in April says 61% of CS professionals sometimes use AI platforms alongside other systems, while 11% always leverage AI in various instances and workflows. Nearly 30% are not using AI at all, but they’re excited about new ideas for usage.

Innovation 101

Innovation Call Recording Conference Tools 101

ChurnZero

SEPTEMBER 1, 2020

For many of us, 2020 will be known as the year business conferences moved from convention halls to online. For those of us who love the in-person conference experience, this adjustment is tough. Check our list of five upcoming Virtual Conferences taking place in the remainder of 2020 that should be on your radar.

Conference 98

Conference Customer Success Customer Journeys Industry 98

AWS Machine Learning

APRIL 11, 2024

AWS was delighted to present to and connect with over 18,000 in-person and 267,000 virtual attendees at NVIDIA GTC, a global artificial intelligence (AI) conference that took place March 2024 in San Jose, California, returning to a hybrid, in-person experience for the first time since 2019.

Innovation 127

Innovation Resources Entertainment Sports 127

TechSee

OCTOBER 22, 2024

In the ever-evolving landscape of customer experience (CX), businesses are constantly searching for innovative ways to enhance service operations. In addition to training, it’s important to create a culture of innovation and continuous learning within the organization.

Technology 109

Technology Customer Satisfaction Conference Culture 109

NICE inContact

FEBRUARY 19, 2019

As we enter a new year of growth and opportunities, don’t miss the chance to be part of the excitement at NICE inContact’s flagship customer conference in London by sharing your experiences and insights with industry peers. The post Are you a storyteller, speaker, expert, motivator, leader, or innovator in Customer Experience?

Innovation 120

Innovation Conference Customer Experience Interaction 120

GetFeedback

NOVEMBER 23, 2019

And that is the word that we are all anchored to today and at this conference and it is: together.” . According to Benioff, together doesn’t just represent the teamwork of innovation within Salesforce; it incorporates all organizations and persons that are contributing to the evolution and success of the customer experience (CX) industry.

Conference 48

Conference Case Study Fashion Customer Expectations 48

Experience Investigators by 360Connext

NOVEMBER 3, 2014

The foosball table is replaced with an austere conference table, and the leaders are getting down to business. Blog Customer Experience Featured Innovation business growth improvement leadership linkedin' Staff is added, roles are more defined, and customers are surprised by new account managers, cashiers, and others.

How To 271

How To Leadership Social Media Consulting 271

C3Centricity

APRIL 17, 2019

Just like most entrepreneurs and business people, I go to my fair share of conferences. The conference that changed many of my views on modern marketing was one about how business people, not just marketers, can break through our self-limiting behaviours. After the conference, I would say that in my opinion, not much.

Marketing 227

Marketing Technology Customer Centricity Conference 227

Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. Then we’ll lay out seven steps to bring agile innovation to customer success. Why Bring Agile Innovation to Customer Success? 7 Steps to Bring Agile Innovation to Customer Success. Define how to measure success.

Innovation 103

Innovation Customer Success Customer Journeys How To 103

Gainsight

OCTOBER 15, 2024

These awards recognize outstanding achievements and innovations in the field, highlighting the visionaries who are leading the way in transforming how we think about customer engagement, retention, and success. If you see cool letterman jackets around the conference, don’t let the FOMO get you. Plus, we always have an epic party.

Customer Success 52

Customer Success Conference Sports Roadmap 52

Joe Rawlinson

OCTOBER 20, 2022

Conferences are essential to career development and business networking for all industries. Bringing together people from all over the world in the same industry to learn and share is crucial to innovation. Conference ticketing should be at the forefront of all event planning efforts: Design your perfect event ticket.

Conference 78

Conference Strategy Sales Social Media 78

InMoment XI

AUGUST 31, 2023

Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI. Reason #4: The Conference is More Practical Than Ever The event has been crafted to provide you with an insider’s perspective on a selection of EMEA’s most successful experience programmes.

Conference 195

Conference Banking ROI Customer Voice 195

NICE inContact

SEPTEMBER 13, 2016

The iterative process represents adapting to changing landscapes and planning for innovation. However, iterating through resolutions and overcoming the challenges of improving your weakest channel will help show your innovation and willingness to change for the better. His session will prepare you for the contact center of the future.

Self Service 203

Self Service Customer Service Contact Center Omni-Channel 203

Uplight

JANUARY 22, 2024

After speaking, sponsoring, and connecting with industry colleagues at 11 events in 2023, Uplight is excited to announce its conference line up for the first quarter of 2024. We’ll be discussing AI’s role in customer engagement, how our strategic partnerships are helping accelerate the clean energy transformation, and more!

Conference 59

Conference Innovation Connections Customer Engagement 59

Heart of the Customer

SEPTEMBER 1, 2023

Look no further than the B2B conference. With top-notch speakers, workshops, and cutting-edge insights, these conferences offer invaluable learning experiences. Learn about the latest trends, collaborate with industry […] The post 8 Best B2B Conferences To Attend in Upcoming Months appeared first on Heart of the Customer.

Conference 78

Conference B2B Industry Trends 78

NICE inContact

JULY 9, 2019

Every year, NICE inContact experts, customers and partners gather for the company’s much-anticipated Interactions user conference to explore and exchange the latest in cloud contact center ideas, trends and technology. Some of the most exciting and useful information presented comes from NICE inContact users themselves. .

Resources 149

Resources Contact Center Conference Course 149

Aveus

NOVEMBER 25, 2019

A couple weeks ago at the Medecision Healthcare Liberation Conference, I attended the Chief Experience Officer roundtable where we had an excellent discussion around how payors are thinking about their digital experience. Three themes emerged that I continue to think about. Use design thinking approaches to build solutions. We all agreed….

Omni-Channel 213

Omni-Channel Healthcare Multi-Channel Conference 213

AWS Machine Learning

AUGUST 28, 2023

As part of the 2023 Data Science Conference (DSCO 23), AWS partnered with the Data Institute at the University of San Francisco (USF) to conduct a datathon. The winning teams were led by Peter Ma, Ben Welner, and Ei Coltin, who were all awarded prizes at the opening ceremony of the Data Science Conference at USF.

Conference 89

Conference Data Analysis Culture 89

C3Centricity

MAY 1, 2018

How to Innovate Successfully (What You’re Still Getting Wrong!). This post mentions the ten reasons innovation fails and then shares ideas on finding a solution to each of them. All innovation processes should start with a deep understanding of the potential customer segment and then insight development. #2 And never give up!

How To 220

How To Innovation Leadership Meeting 220

Uplight

MARCH 25, 2025

We had a great time at this years annual AESP Annual Conference, which brought together over 280 organizations and nearly 70 utilities to discuss challenges, opportunities, and the future of clean energy and demand-side management. Uplight participated in several discussions and shared learnings from our utility partnerships.

Conference 52

Conference Innovation Management 52

Optimove

JANUARY 11, 2024

As one of the foremost authorities on customer relationship marketing, as well as a Senior Fellow at the Wharton School and Chief Strategist at Google, Hoyne will share valuable insights and practical tips with top marketers during the conference on March 20-21 at the Pullman London St. Pancras in London.

Conference 80

Conference Analytics Connections Tips 80

NICE inContact

MARCH 27, 2019

At Interactions EMEA 201 9 , NICE’s flagship annual customer conference in London, you’ll have a premium tiered seat to incredible educational opportunities that will reveal the latest tools and solutions you need to improve and scale your business. Register Now. Save £100 and register now through 31 st March to lock in the early bird rate.

Conference 136

Conference Employee Engagement Innovation Analytics 136

C3Centricity

APRIL 2, 2018

The report concludes that: “The biggest barriers to experimenting with innovation in CI are resources, both time and money. A lot of times there’ll be [a need for] an innovation project but it can’t find a home.”. Ways of working with the Line. Self-determination. Impact and truth culture.

Handbook 275

Handbook Marketing ROI Social Media 275

Forrester's Customer Insights

MAY 20, 2024

RSAC gives security startups two structured opportunities to distinguish themselves, and Forrester always finds it revealing to see which startups make the cut.

Conference 60

Conference Innovation Management Customers 60

NICE inContact

OCTOBER 24, 2018

We hear it every year: The NICE inContact CX Excellence Awards program is one of the favorite events at our Interactions conference. That’s because we celebrate customers for using NICE inContact products and services to drive exceptionally creative, innovative customer experiences.

Conference 120

Conference ROI Employee Engagement Interaction 120

Experience Investigators by 360Connext

FEBRUARY 16, 2015

Besides the predictable onslaught of product announcements and amazing trade show booths, many discussions around the needs of future customers took place recently at the Consumer Electronics Show , the behemoth of tech conferences, in Las Vegas, Nevada. They should care that it is an easy experience for them.

Marketing 110

Marketing Conference Transportation Innovation 110

Experience Investigators by 360Connext

MARCH 24, 2015

I’m speaking at the Next Generation Customer Experience conference in San Diego this week, but today I got to be an attendee and participate in some great conversations about customer experience. Michael Perman , Dean of Innovation from Gap, Inc. discussed how challenging it is to think of innovation in positive terms.

Customer Journeys 110

Customer Journeys Customer Experience Conference Social Media 110

AWS Machine Learning

JANUARY 21, 2025

The solution will confer with responsible AI policies and Guardrails for Amazon Bedrock will enforce organizational responsible AI policies. If youre seeking assistance on how to begin, check out the Generative AI Innovation Center. The solution is monitored using Amazon CloudWatch , AWS CloudTrail , and Amazon GuardDuty.

Self Service 84

Self Service Knowledge Base Policies Conference 84

Calabrio

SEPTEMBER 4, 2018

Robin: Meeting with other Calabrio users to see innovative applications of the toolset and to hear success stories, as well as challenges. Q: The theme of this years conference is Amplify the Connection. Q: What are you passionate about? Robin: Helping our clients succeed is my passion. Robin: Jump Around by the House of Pain.

Company 130

Company Conference Analytics Connections 130

Experience Investigators by 360Connext

DECEMBER 10, 2015

It was a privilege to present at the recent Next Generation Patient Experience conference. I had never attended a conference solely focused on healthcare, so I learned a lot about what innovative healthcare systems are doing to improve the patient experience. Healthcare […].

Healthcare 88

Healthcare Conference Consulting Innovation 88

ijgolding

DECEMBER 3, 2014

It requires forward thinking innovators to recognise that change realises opportunities. At conferences, workshops and seminars that I have the honour of delivering all over the world, I always remind people that at the end of the day, we are all customers in our own right. To DISRUPT an industry takes ‘balls’!

Customer Centricity 225

Customer Centricity Customer Experience Customer Retention Industry 225

Gainsight

NOVEMBER 13, 2024

Welcome to the first day of Pulse Europe 2024 , Gainsight’s annual conference held at the beautiful RAI Amsterdam. We can’t wait for Day 2, filled with more powerful sessions, innovative discussions, and opportunities to further explore how we can leverage technology to enhance human connections. See you tomorrow!

Customer Success 52

Customer Success Self Service Conference Connections 52

Clarivate

SEPTEMBER 18, 2023

It will be delivered by Dr. Henry Small on September 28th at the International Conference on Science, Technology and Innovation Indicators (STI) in Leiden, Netherlands. The Eugene Garfield Memorial Lecture replaces the Eugene Garfield Award for Innovation in Citation Analysis which was established in 2017.

Conference 119

Conference Analysis Policies Innovation 119

NICE inContact

OCTOBER 30, 2019

We established the NICE inContact CX Excellence Awards Program to celebrate and honor organizations that drive creative, innovative customer interactions. If you submit your application by December 31st, you’ll receive a free full-conference pass just for an approved application! And The Winner Is….

Net Promoter Score 120

Net Promoter Score Conference Hotels First Call Resolution 120