NICE inContact

FEBRUARY 19, 2019

As we enter a new year of growth and opportunities, don’t miss the chance to be part of the excitement at NICE inContact’s flagship customer conference in London by sharing your experiences and insights with industry peers. The post Are you a storyteller, speaker, expert, motivator, leader, or innovator in Customer Experience?

Innovation 120

Innovation Conference Customer Experience Interaction 120

TechSee

OCTOBER 22, 2024

In the ever-evolving landscape of customer experience (CX), businesses are constantly searching for innovative ways to enhance service operations. In addition to training, it’s important to create a culture of innovation and continuous learning within the organization.

Technology 109

Technology Customer Satisfaction Conference Culture 109

SurveySparrow

DECEMBER 6, 2021

It is wise for human resource professionals to attend HR conferences. In this article, we are going to look at 20 of the best HR conferences in 2021, both virtual and in-person conferences. It is a special Human Resource conference for those who are in the talent acquisition space. SHRM21 Annual Conference & Expo.

Conference 98

Conference Employee Engagement Leadership Trends 98

Totango

MAY 15, 2024

This bold statement, shared during a keynote at the recent Technology Services Industry Association (TSIA) World INTERACT conference in Orlando, set the stage for a series of thought-provoking discussions and insights from industry leaders. “AI may not replace me, but AI will definitely change the way I work.”

Interaction 110

Interaction Customer Success Conference Industry 110

ChurnZero

SEPTEMBER 1, 2020

For many of us, 2020 will be known as the year business conferences moved from convention halls to online. For those of us who love the in-person conference experience, this adjustment is tough. Check our list of five upcoming Virtual Conferences taking place in the remainder of 2020 that should be on your radar.

Conference 98

Conference Customer Success Customer Journeys Industry 98

Totango

MAY 17, 2024

A recent poll taken during the Higher Logic Super Forum SPARK conference in April says 61% of CS professionals sometimes use AI platforms alongside other systems, while 11% always leverage AI in various instances and workflows. Nearly 30% are not using AI at all, but they’re excited about new ideas for usage.

Innovation 101

Innovation Call Recording Conference Customer Success 101

NICE inContact

JULY 9, 2019

Every year, NICE inContact experts, customers and partners gather for the company’s much-anticipated Interactions user conference to explore and exchange the latest in cloud contact center ideas, trends and technology. Some of the most exciting and useful information presented comes from NICE inContact users themselves. .

Resources 149

Resources Contact Center Conference Course 149

Customers Rock!

MAY 10, 2012

I recently attended the 2012 Lithium Network Conference (LiNC for short) in San Francisco to hear about the latest and greatest from Lithium Technologies as well as from thought leaders such as Brian Solis , photo left, who shared about Digital Darwinism from his new book The End of Business as Usual. Improving Social Media Marketing.

Social Media 174

Social Media Conference Self Service Entertainment 174

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI.

Conference 195

Conference Banking ROI Customer Voice 195

Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. Then we’ll lay out seven steps to bring agile innovation to customer success. Why Bring Agile Innovation to Customer Success? 7 Steps to Bring Agile Innovation to Customer Success.

Innovation 103

Innovation Customer Success Customer Journeys How To 103

Gainsight

OCTOBER 15, 2024

We’ll explore strategies to ensure that AI supports, rather than replaces, human interactions. These awards recognize outstanding achievements and innovations in the field, highlighting the visionaries who are leading the way in transforming how we think about customer engagement, retention, and success.

Customer Success 52

Customer Success Conference Sports Leadership 52

TechSee

JUNE 16, 2022

Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

NICE inContact

MARCH 27, 2019

At Interactions EMEA 201 9 , NICE’s flagship annual customer conference in London, you’ll have a premium tiered seat to incredible educational opportunities that will reveal the latest tools and solutions you need to improve and scale your business. Register Now. Please use this Promotion Code for Registration: ICiLdn19.

Conference 136

Conference Employee Engagement Innovation Analytics 136

NICE inContact

OCTOBER 24, 2018

We hear it every year: The NICE inContact CX Excellence Awards program is one of the favorite events at our Interactions conference. That’s because we celebrate customers for using NICE inContact products and services to drive exceptionally creative, innovative customer experiences.

Conference 120

Conference ROI Employee Engagement Interaction 120

ijgolding

DECEMBER 3, 2014

Despite the ever-growing Customer Experience ‘tidal wave’ there are still many untouched industries that are yet to acknowledge the need for change – the need to re-think the way they interact with customers and clients. The industry insiders I have been interacting with are in complete agreement that the profession needs to change.

Customer Centricity 225

Customer Centricity Customer Experience Customer Retention Industry 225

NICE inContact

OCTOBER 30, 2019

We established the NICE inContact CX Excellence Awards Program to celebrate and honor organizations that drive creative, innovative customer interactions. Winners are chosen in 5 categories and will be awarded at Interactions 2020.

Net Promoter Score 120

Net Promoter Score Conference Hotels First Call Resolution 120

NICE inContact

FEBRUARY 22, 2018

With the 2018 NICE inContact CX Excellence Awards program, we’re excited to once again recognize customers like you who drive exceptionally creative, innovative customer experiences with NICE or NICE inContact products and services. You’ll receive a complimentary full conference pass just for making a submission. Best Business Impact.

Hotels 12

Hotels Contact Center Conference Employee Engagement 12

InMoment XI

JANUARY 12, 2024

More than just a technological innovation, conversational intelligence represents a paradigm shift how organizations understand, interpret, and harness the power of human conversations. The goal of conversation intelligence is to enhance communication, improve collaboration, and extract valuable information from interactions.

e-support 195

e-support Healthcare Multi-Channel Call Center 195

AWS Machine Learning

OCTOBER 23, 2024

This allows users to chat with the AI assistant using WhatsApp, providing a familiar interface and enabling rich interactions such as images and buttons. About the Authors Kenton Blacutt is an AI Consultant within the GenAI Innovation Center. She likes to develop creative and innovative solutions, applying special emphasis on details.

Connections 95

Connections Knowledge Base Resources Data 95

ShepHyken

MARCH 30, 2025

My Comment: The Medallia Experience 2025 conference was just in Las Vegas last week. Finally, employees must be given the right tools they need to take care of customers. If youre investing in a good CX, it must be supported with a good CX. My Comment: This article may be taking the opposite side by claiming customer service on the brink.

Customer Service 70

Customer Service Loyalty Feedback Contact Center 70

Calabrio

OCTOBER 15, 2019

That’s why one of the great highlights of each year is the ONE Awards ceremony, which took place today at our annual customer conference, Calabrio Customer Connect. The technology has also enabled Blue Ridge to provide a quality interaction with customers using their preferred method of contact: chat, email or social media.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. Here’s what we mentioned at the conference. Accelerate innovation by experimenting with product-led growth There is a high propensity for buyers of technology to conduct research and engage with a new product largely on their own.

Conference 52

Conference Interaction Self Service B2B 52

West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. Increased scrutiny on innovation and investment. Here’s what we mentioned at the conference. Accelerate innovation by experimenting with product-led growth. In those chats, a few themes kept popping up: A focus on profitability.

Conference 52

Conference Interaction Self Service B2B 52

NICE inContact

JULY 5, 2019

I was lucky enough to participate in the Expo Hall – where more than 2,500 CX “fans” mixed and mingled to learn about the most state-of-the-art innovations and solution demonstrations. This year, Ruby brought along George, her most senior agent, to the conference as a perk for a good performance for the last 2 quarters.

Contact Center 139

Contact Center Omni-Channel CRM Innovation 139

AWS Machine Learning

JANUARY 21, 2025

Application Auto Scaling is enabled on AWS Lambda to automatically scale Lambda according to user interactions. The solution will confer with responsible AI policies and Guardrails for Amazon Bedrock will enforce organizational responsible AI policies. Delete the CloudFormation stack you created.

Self Service 83

Self Service Knowledge Base Policies Conference 83

Experience Investigators by 360Connext

MARCH 12, 2015

I’ll be heading to South By Southwest Interactive in Austin, Texas. It’s where ideas like the importance of Net Neutrality and using neuroscience as a privacy hack are discussed in conference rooms and cocktail parties. It’s that time again! QR Codes on t-shirts? Worst idea ever. Yes, there are parties.

Customer Experience 110

Customer Experience Fashion Social Media Conference 110

Calabrio

JULY 25, 2019

Beyond the inherent value our technology delivers every day, forward-thinking contact center leaders prove time and again there are no limits on the dramatic business change that can be ignited when Calabrio ONE is used in new and innovative ways. The Engager deploys innovative, fresh strategies to engage and retain customers.

Contact Center 153

Contact Center Abandon Rate Innovation Conference 153

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. broadcast still rocks!

Innovation 100

Innovation Marketing Social Media Healthcare 100

Lumoa

AUGUST 23, 2021

Since the pandemic began, however, the challenge has evolved into not just standing out, but instead to effectively pivot, innovate and transform your business. Another trend to emerge throughout the increasing digital interactions has been the use of video. People are seeking out kindness and purpose.

Customer Experience 221

Customer Experience Social Media Video Customers 221

CSM Magazine

MARCH 10, 2025

Whether through help-desk interactions, marketing messages, or automated responses, voice moulds perception and can ultimately determine customer loyalty. These should characterise every written or spoken interaction, with different tones coming to the fore in different situations. What Is a Companys Voice? What are we currently?

Customer Experience 52

Customer Experience Guidelines Communication Training 52

ShepHyken

MARCH 12, 2021

A study by McKinsey Consulting in April 2020 indicated that digitally-enabled sales interactions were at least twice more important during the pandemic than they were in the pre-COVID-19 era. That’s not surprising given that sales teams have been unable to physically interact with the potential clients at this point.

Strategy 154

Strategy Self Service Customer Journeys B2B 154

CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. The annual Conference of The Experience Management Summit brings together some of the most inspiring people. This summit discusses the importance and innovations of customer success. INBOUND 2021. Boston- USA.

Conference 52

Conference Customer Success Case Study Innovation 52

InMoment XI

APRIL 3, 2023

As companies move toward more automated, impersonal interactions, I’d argue that live customer interviews are more important than ever. He is committed to ensuring the InMoment solution works for every single customer and that we continue to innovate to meet the emerging needs of our customers.

Tips 195

Tips Touchpoint Customer Centricity NPS 195

TechSee

JANUARY 25, 2023

Just one negative interaction with a technician can spoil a company’s reputation, so field service management must continuously find ways to meet growing expectations for quicker resolutions, shorter arrival times, and better overall customer experiences. She is responsible for an over $300M operating budget, supporting over 350K SKUs.

Management 41

Management Automotive Leadership Effort Score 41

Think Customers

JUNE 24, 2024

This year, I got a similar feeling at the recent Customer Contact Week conference, the popular annual gathering of contact center players in Las Vegas hosted by Customer Management Practice. Balance humanity with technology Low confidence levels in AI come from uncertainty when humans are not present in the interaction.

Conference 59

Conference Technology Meeting Contact Center 59

Customer Bliss

AUGUST 9, 2018

A large conference room is set up once a quarter by stages of the customer lifecycle. Posters worked well; they tried a digital approach with video-based interactive engagement but found out that people just want to see things on the wall. Gain a better understanding of customers and their journey. How is the room organized?

Customer Experience 175

Customer Experience Net Promoter Score Chief Customer Officer Effort Score 175

Oracle

FEBRUARY 21, 2018

Oracle is hosting its annual Modern Customer Experience conference April 10 – 12, 2018 in Chicago, with over 250 planned sessions spanning customer experience focus areas like sales, commerce, service, and marketing. Innovation. 90+ sales activities. • 80+ commerce activities. • 90+ service activities. • 150+ marketing activities.

Customer Experience 94

Customer Experience Entertainment Conference Case Study 94