ChurnZero

SEPTEMBER 1, 2020

For many of us, 2020 will be known as the year business conferences moved from convention halls to online. For those of us who love the in-person conference experience, this adjustment is tough. Check our list of five upcoming Virtual Conferences taking place in the remainder of 2020 that should be on your radar.

Conference 98

Conference Customer Success Customer Journeys Industry 98

NICE inContact

SEPTEMBER 13, 2016

While budgets are a constraint, there are great workarounds that allow you to build that omnichannel feel at a lower, more manageable cost. The iterative process represents adapting to changing landscapes and planning for innovation. Catch SmartAction CEO, Tom Lewis, speaking at the inContact User Conference in October!

Self Service 203

Self Service Customer Service Contact Center Omni-Channel 203

Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. Then we’ll lay out seven steps to bring agile innovation to customer success. Why Bring Agile Innovation to Customer Success? Making CS management more responsive to real-time conditions.

Innovation 103

Innovation Customer Success Customer Journeys How To 103

Aveus

NOVEMBER 25, 2019

A couple weeks ago at the Medecision Healthcare Liberation Conference, I attended the Chief Experience Officer roundtable where we had an excellent discussion around how payors are thinking about their digital experience. Payors send EOB’s, claims, and care management communications. Three themes emerged that I continue to think about.

Omni-Channel 213

Omni-Channel Healthcare Multi-Channel Conference 213

Gainsight

OCTOBER 15, 2024

These awards recognize outstanding achievements and innovations in the field, highlighting the visionaries who are leading the way in transforming how we think about customer engagement, retention, and success. If you see cool letterman jackets around the conference, don’t let the FOMO get you. Plus, we always have an epic party.

Customer Success 52

Customer Success Conference Sports Roadmap 52

C3Centricity

MAY 1, 2018

How to Innovate Successfully (What You’re Still Getting Wrong!). This post mentions the ten reasons innovation fails and then shares ideas on finding a solution to each of them. All innovation processes should start with a deep understanding of the potential customer segment and then insight development. #2 And never give up!

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How To Innovation Leadership Meeting 220

Joe Rawlinson

OCTOBER 20, 2022

Conferences are essential to career development and business networking for all industries. Bringing together people from all over the world in the same industry to learn and share is crucial to innovation. Conference ticketing should be at the forefront of all event planning efforts: Design your perfect event ticket.

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Conference Strategy Sales Social Media 78

ReviewTrackers

APRIL 19, 2017

The summit is considered to be one of the leading conferences for executives in marketing, strategy, and physician relations from healthcare-related organizations. The Importance of Innovation in Healthcare. Companies must continue to innovate, even after they have grown and matured, Joel suggests.

Healthcare 101

Healthcare Innovation Strategy Marketing 101

C3Centricity

APRIL 2, 2018

The report concludes that: “The biggest barriers to experimenting with innovation in CI are resources, both time and money. A lot of times there’ll be [a need for] an innovation project but it can’t find a home.”. As such, it considers best-practice market research and insight development as a management decision support tool.

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Handbook Marketing ROI Social Media 275

AWS Machine Learning

JANUARY 21, 2025

This post builds on a previous post, Integrate QnABot on AWS with ServiceNow , and explores how to build an intelligent assistant using Amazon Lex , Amazon Bedrock Knowledge Bases , and a custom ServiceNow integration to create an automated incident management support experience. Sign up for a ServiceNow account if you do not have one.

Self Service 81

Self Service Knowledge Base Policies Conference 81

Uplight

MARCH 25, 2025

We had a great time at this years annual AESP Annual Conference, which brought together over 280 organizations and nearly 70 utilities to discuss challenges, opportunities, and the future of clean energy and demand-side management. Uplight participated in several discussions and shared learnings from our utility partnerships.

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Conference Innovation Management 52

Playvox

APRIL 19, 2022

Last week was the Channel Partners Conference and Expo (CPC) in Las Vegas and the 25th anniversary of this event did not disappoint. In fact, the bright lights and neon that are the hallmarks of Las Vegas were an appropriate backdrop for this year’s conference. Collaboration + Innovation = Success. ENJOYING THIS ARTICLE?

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Conference Contact Center Innovation Consulting 68

AWS Machine Learning

OCTOBER 23, 2024

Cost efficiency is achieved through minimized development resources and lower operational costs compared to maintaining custom knowledge management systems. Virginia (us-east-1) YML GitHub Check the box to acknowledge that you are creating AWS Identity and Access Management (IAM) resources and choose Create Stack.

Connections 92

Connections Knowledge Base Resources Data 92

Calabrio

OCTOBER 15, 2019

We’re all about our customers, and we judge ourselves by our ability to add tangible business value to their contact centers around the world, from easily managing soaring inbound volumes across multiple communication channels to leveraging new levels of customer experience intelligence to drive deeper engagement with customers.

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Contact Center Self Service Gamification Analytics 40

AWS Machine Learning

AUGUST 28, 2023

As part of the 2023 Data Science Conference (DSCO 23), AWS partnered with the Data Institute at the University of San Francisco (USF) to conduct a datathon. The winning teams were led by Peter Ma, Ben Welner, and Ei Coltin, who were all awarded prizes at the opening ceremony of the Data Science Conference at USF.

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Conference Data Analysis Culture 85

Calabrio

JULY 25, 2019

Beyond the inherent value our technology delivers every day, forward-thinking contact center leaders prove time and again there are no limits on the dramatic business change that can be ignited when Calabrio ONE is used in new and innovative ways. The Engager deploys innovative, fresh strategies to engage and retain customers.

Contact Center 153

Contact Center Abandon Rate Innovation Conference 153

ijgolding

DECEMBER 3, 2014

I have worked recently with a company who did not think that Customer Experience applied to them – ‘we are different’ the senior managers in the business said. It requires forward thinking innovators to recognise that change realises opportunities. They THINK that Customer Experience does not apply to them.

Customer Centricity 225

Customer Centricity Customer Experience Customer Retention Industry 225

Clarivate

MAY 8, 2024

Discover how the Web of Science Research Intelligence platform will revolutionize research evaluation by driving responsible innovation and demonstrating societal impact. It seamlessly integrates funding data with research outputs that include publications, patents, conference proceedings, books, policy documents and more.

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Innovation Conference Measurement Policies 131

eGain Blogs

NOVEMBER 7, 2022

eGain will be at KMWorld 2022 , KMWorld’s 26 th annual conference about knowledge management and information sharing. This year’s conference theme is: People Driving Knowledge Sharing: Innovation, Resilience & Agility. ” The conference is happening at JW Marriott, Washington, DC from November 7-10, 2022.

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Conference Self Service Contact Center Government 52

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies. The conference promises to discuss those questions. “Be This time, we are a diamond sponsor of the conference.

Connections 93

Connections Conference Innovation Customer Engagement 93

NICE inContact

OCTOBER 30, 2019

We established the NICE inContact CX Excellence Awards Program to celebrate and honor organizations that drive creative, innovative customer interactions. If you submit your application by December 31st, you’ll receive a free full-conference pass just for an approved application!

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Net Promoter Score Conference Hotels First Call Resolution 120

C3Centricity

APRIL 11, 2020

Management often thinks that insight is “just another word for market research”. I remember one of my previous CEOs saying exactly that to me just before he addressed the whole market research and insight’s team at our annual conference. Insights don’t come from a single market research study.

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Advertising Brands Communication Examples 240

Forrester's Customer Insights

MAY 20, 2024

RSAC gives security startups two structured opportunities to distinguish themselves, and Forrester always finds it revealing to see which startups make the cut.

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Conference Innovation Management Customers 60

NICE inContact

JULY 5, 2019

I was lucky enough to participate in the Expo Hall – where more than 2,500 CX “fans” mixed and mingled to learn about the most state-of-the-art innovations and solution demonstrations. I had the chance to talk to managers, supervisors and agents from the USA, UK, Brazil, Tokyo, New Zealand, Philippines – and lots of fellow Canadians too.

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Contact Center Omni-Channel CRM Innovation 139

CustomerSuccessBox

APRIL 18, 2022

So, it becomes very important to stay updated with creators and innovators from around the world. Here’s a simple curated list of Top 10 SaaS conferences of 2022 that you can add to your calendar and learn from the best! Whether it is to look for new opportunities, gather leads, or network, this global conference is for you.

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Conference Case Study Innovation Industry 52

One Millimeter Mindset

SEPTEMBER 22, 2021

Do you perceive yourself as a problem solver, manager, or a spectator? Alternatively, are you a sought-after, stellar manager of complex problems? Alternatively, are you a sought-after, stellar manager of complex problems? What happens when complex problem solvers are also the same people managing those problems?

Management 76

Management Innovation Conference Resources 76

Think Customers

JUNE 24, 2024

This year, I got a similar feeling at the recent Customer Contact Week conference, the popular annual gathering of contact center players in Las Vegas hosted by Customer Management Practice. Nicole Kyle, managing director of CMP Research , said it’s a question of managing digital dexterity for brands and customers.

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Conference Technology Meeting Contact Center 59

CX University

MAY 23, 2023

The CX Professionals Association (CXPA) recently organized the CX Leaders Advance Conference, bringing together CX experts, thought leaders, and enthusiasts from around the world. In this article, I will share key takeaways and insights from this conference.

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Conference Customer Centricity Innovation Strategy 52

Kayako

MARCH 21, 2017

Innovation – a brand must continue to develop & innovate. “Someone I had sent a reply to in a ticket found me at a conference last year, and thanked me for taking the time to write back acknowledging his feedback, and also for sending educational material about how and why we work here. ” Andrea. ” Eva.

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Interaction How To Self Service Customers 211

Customer Bliss

AUGUST 9, 2018

In today’s episode, I chat with Daniel Coullet , Senior Vice President of Customer Success and Experience, and Elizabeth Curtin , Customer Experience Practice Manager at PTC , about defining customer success, and the value of designing customer room for enhancing employee and customer experience. How is the room organized?

Customer Experience 175

Customer Experience Net Promoter Score Chief Customer Officer Effort Score 175

Horizon CX

APRIL 1, 2020

As the story goes, three business executives had traveled from out of town to attend a conference, and at the end of the first day, they gathered in their hotel lobby and asked the concierge to recommend a good place to eat. To maintain its anonymity, I will call it “Pete’s Diner.”. April 1, 2020.

Hotels 147

Hotels Conference Advertising Travel 147

One Millimeter Mindset

AUGUST 11, 2021

From the start, this strategy becomes an innovative way to shift the human dynamics within the most staid organizational cultures. That is professional innovation and cross-functional leadership in the making. That is professional innovation and cross-functional leadership in the making. Delivered virtually or in-person.

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Innovation Culture Leadership Meeting 116

ChurnZero

NOVEMBER 26, 2024

Having a clear understanding of the team structure and who the direct manager will be. Be specific and accurate about the level of the position (e.g., “Specialist,” “Associate,” Manager,” “Director” etc.) For example, “Enterprise Customer Success Manager”.

Customer Success 52

Customer Success How To Insurance Culture 52

Thematic

FEBRUARY 11, 2024

I finally got to attend a Medallia Experience conference, and just like with my write up of the Qualtrics X4 event last year , I’d like to share my experiences and learnings. The long corridors at the Wynn, Medallia's conference venue There were more people than I expected. But they need to be managed centrally.

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Conference NPS Hotels Self Service 62

Comm100

JUNE 30, 2016

.” With a 4 ½ out of 5 star rating, Customer Service Excellence is a self-paced course that uses interactive drag-and-drop features and active feedback that can help students obtain top-notch customer relationship management skills. Innovative Customer Service Techniques by Lynda.com. Customer Service by Vision2Learn. Cost: Free.

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Customer Service Training Course Training Customer Service 183

Alliance by IFS

AUGUST 13, 2019

a leading global provider of field service management (FSM) and mobility solutions , and Software AG , an industry-leading provider of Internet of Things (IoT) software and solutions, have teamed up to offer service organizations a comprehensive, turnkey FSM and IoT solution. Managing Director. PR Manager, Software AG.

Software 16

Software Management Wireless Customer Satisfaction 16

Customer Bliss

AUGUST 8, 2017

With a track record in transformational leadership, Stephen has built a reputation for leading and implementing successful customer focused, innovative and profitable initiatives. He also regularly writes and speaks at global conferences on subjects ranging from customer experience, innovation, marketing and leadership.

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Chief Customer Officer Leadership Innovation Financial 137