GetFeedback

NOVEMBER 23, 2019

And that is the word that we are all anchored to today and at this conference and it is: together.” . According to Benioff, together doesn’t just represent the teamwork of innovation within Salesforce; it incorporates all organizations and persons that are contributing to the evolution and success of the customer experience (CX) industry.

Conference 48

Conference Case Study Fashion Customer Expectations 48

Experience Investigators by 360Connext

NOVEMBER 3, 2014

Staff is added, roles are more defined, and customers are surprised by new account managers, cashiers, and others. The foosball table is replaced with an austere conference table, and the leaders are getting down to business. Blog Customer Experience Featured Innovation business growth improvement leadership linkedin'

How To 271

How To Leadership Social Media Consulting 271

ChurnZero

SEPTEMBER 1, 2020

For many of us, 2020 will be known as the year business conferences moved from convention halls to online. For those of us who love the in-person conference experience, this adjustment is tough. Check our list of five upcoming Virtual Conferences taking place in the remainder of 2020 that should be on your radar.

Conference 98

Conference Customer Success Customer Journeys Industry 98

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. With a career spanning over 20 years, Eric has an extensive amount of experience in Contact Center and 3rd party and onshore vendor management. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

AWS Machine Learning

APRIL 11, 2024

AWS was delighted to present to and connect with over 18,000 in-person and 267,000 virtual attendees at NVIDIA GTC, a global artificial intelligence (AI) conference that took place March 2024 in San Jose, California, returning to a hybrid, in-person experience for the first time since 2019.

Innovation 122

Innovation Resources Entertainment Sports 122

NICE inContact

SEPTEMBER 13, 2016

While budgets are a constraint, there are great workarounds that allow you to build that omnichannel feel at a lower, more manageable cost. The iterative process represents adapting to changing landscapes and planning for innovation. Catch SmartAction CEO, Tom Lewis, speaking at the inContact User Conference in October!

Self Service 203

Self Service Customer Service Contact Center Omni-Channel 203

Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. Then we’ll lay out seven steps to bring agile innovation to customer success. Why Bring Agile Innovation to Customer Success? Making CS management more responsive to real-time conditions.

Innovation 103

Innovation Customer Success Customer Journeys How To 103

Aveus

NOVEMBER 25, 2019

A couple weeks ago at the Medecision Healthcare Liberation Conference, I attended the Chief Experience Officer roundtable where we had an excellent discussion around how payors are thinking about their digital experience. Payors send EOB’s, claims, and care management communications. Three themes emerged that I continue to think about.

Omni-Channel 213

Omni-Channel Healthcare Multi-Channel Conference 213

Gainsight

OCTOBER 15, 2024

These awards recognize outstanding achievements and innovations in the field, highlighting the visionaries who are leading the way in transforming how we think about customer engagement, retention, and success. If you see cool letterman jackets around the conference, don’t let the FOMO get you. Plus, we always have an epic party.

Customer Success 52

Customer Success Conference Sports Leadership 52

C3Centricity

MAY 1, 2018

How to Innovate Successfully (What You’re Still Getting Wrong!). This post mentions the ten reasons innovation fails and then shares ideas on finding a solution to each of them. All innovation processes should start with a deep understanding of the potential customer segment and then insight development. #2 And never give up!

How To 220

How To Innovation Leadership Meeting 220

Joe Rawlinson

OCTOBER 20, 2022

Conferences are essential to career development and business networking for all industries. Bringing together people from all over the world in the same industry to learn and share is crucial to innovation. Conference ticketing should be at the forefront of all event planning efforts: Design your perfect event ticket.

Conference 78

Conference Strategy Sales Social Media 78

C3Centricity

APRIL 2, 2018

The report concludes that: “The biggest barriers to experimenting with innovation in CI are resources, both time and money. A lot of times there’ll be [a need for] an innovation project but it can’t find a home.”. As such, it considers best-practice market research and insight development as a management decision support tool.

Handbook 275

Handbook Marketing ROI Social Media 275

AWS Machine Learning

JANUARY 21, 2025

This post builds on a previous post, Integrate QnABot on AWS with ServiceNow , and explores how to build an intelligent assistant using Amazon Lex , Amazon Bedrock Knowledge Bases , and a custom ServiceNow integration to create an automated incident management support experience. Sign up for a ServiceNow account if you do not have one.

Self Service 83

Self Service Knowledge Base Policies Conference 83

Uplight

MARCH 25, 2025

We had a great time at this years annual AESP Annual Conference, which brought together over 280 organizations and nearly 70 utilities to discuss challenges, opportunities, and the future of clean energy and demand-side management. Uplight participated in several discussions and shared learnings from our utility partnerships.

Conference 52

Conference Innovation Management 52

AWS Machine Learning

OCTOBER 23, 2024

Cost efficiency is achieved through minimized development resources and lower operational costs compared to maintaining custom knowledge management systems. Virginia (us-east-1) YML GitHub Check the box to acknowledge that you are creating AWS Identity and Access Management (IAM) resources and choose Create Stack.

Connections 94

Connections Knowledge Base Resources Data 94

Playvox

APRIL 19, 2022

Last week was the Channel Partners Conference and Expo (CPC) in Las Vegas and the 25th anniversary of this event did not disappoint. In fact, the bright lights and neon that are the hallmarks of Las Vegas were an appropriate backdrop for this year’s conference. Collaboration + Innovation = Success. ENJOYING THIS ARTICLE?

Conference 68

Conference Contact Center Innovation Consulting 68

Kayako

MARCH 21, 2017

Innovation – a brand must continue to develop & innovate. “Someone I had sent a reply to in a ticket found me at a conference last year, and thanked me for taking the time to write back acknowledging his feedback, and also for sending educational material about how and why we work here. ” Andrea. ” Eva.

Interaction 257

Interaction How To Self Service Customers 257

Calabrio

OCTOBER 15, 2019

We’re all about our customers, and we judge ourselves by our ability to add tangible business value to their contact centers around the world, from easily managing soaring inbound volumes across multiple communication channels to leveraging new levels of customer experience intelligence to drive deeper engagement with customers.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

Calabrio

JULY 25, 2019

Beyond the inherent value our technology delivers every day, forward-thinking contact center leaders prove time and again there are no limits on the dramatic business change that can be ignited when Calabrio ONE is used in new and innovative ways. The Engager deploys innovative, fresh strategies to engage and retain customers.

Contact Center 153

Contact Center Abandon Rate Innovation Conference 153

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. broadcast still rocks!

Innovation 100

Innovation Marketing Social Media Healthcare 100

ijgolding

DECEMBER 3, 2014

I have worked recently with a company who did not think that Customer Experience applied to them – ‘we are different’ the senior managers in the business said. It requires forward thinking innovators to recognise that change realises opportunities. They THINK that Customer Experience does not apply to them.

Customer Centricity 225

Customer Centricity Customer Experience Customer Retention Industry 225

AWS Machine Learning

AUGUST 28, 2023

As part of the 2023 Data Science Conference (DSCO 23), AWS partnered with the Data Institute at the University of San Francisco (USF) to conduct a datathon. The winning teams were led by Peter Ma, Ben Welner, and Ei Coltin, who were all awarded prizes at the opening ceremony of the Data Science Conference at USF.

Conference 83

Conference Data Analysis Culture 83

Clarivate

MAY 8, 2024

Discover how the Web of Science Research Intelligence platform will revolutionize research evaluation by driving responsible innovation and demonstrating societal impact. It seamlessly integrates funding data with research outputs that include publications, patents, conference proceedings, books, policy documents and more.

Innovation 131

Innovation Conference Measurement Policies 131

eGain Blogs

NOVEMBER 7, 2022

eGain will be at KMWorld 2022 , KMWorld’s 26 th annual conference about knowledge management and information sharing. This year’s conference theme is: People Driving Knowledge Sharing: Innovation, Resilience & Agility. ” The conference is happening at JW Marriott, Washington, DC from November 7-10, 2022.

Conference 52

Conference Self Service Contact Center Government 52

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies. The conference promises to discuss those questions. “Be This time, we are a diamond sponsor of the conference.

Connections 93

Connections Conference Innovation Customer Engagement 93

NICE inContact

OCTOBER 30, 2019

We established the NICE inContact CX Excellence Awards Program to celebrate and honor organizations that drive creative, innovative customer interactions. If you submit your application by December 31st, you’ll receive a free full-conference pass just for an approved application!

Net Promoter Score 120

Net Promoter Score Conference Hotels First Call Resolution 120

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

C3Centricity

APRIL 11, 2020

Management often thinks that insight is “just another word for market research”. I remember one of my previous CEOs saying exactly that to me just before he addressed the whole market research and insight’s team at our annual conference. Insights don’t come from a single market research study.

Advertising 240

Advertising Brands Communication Examples 240

AWS Machine Learning

SEPTEMBER 12, 2023

This is a guest post from Scalable Capital , a leading FinTech in Europe that offers digital wealth management and a brokerage platform with a trading flat rate. We use Amazon Managed Workflows for Apache Airflow (Amazon MWAA) as a scheduler for our monthly retrain.

e-support 122

e-support Management CRM Training 122

Forrester's Customer Insights

MAY 20, 2024

RSAC gives security startups two structured opportunities to distinguish themselves, and Forrester always finds it revealing to see which startups make the cut.

Conference 60

Conference Innovation Management Customers 60

NICE inContact

JULY 5, 2019

I was lucky enough to participate in the Expo Hall – where more than 2,500 CX “fans” mixed and mingled to learn about the most state-of-the-art innovations and solution demonstrations. I had the chance to talk to managers, supervisors and agents from the USA, UK, Brazil, Tokyo, New Zealand, Philippines – and lots of fellow Canadians too.

Contact Center 139

Contact Center Omni-Channel CRM Innovation 139

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. Adrian Swinscoe. Aimee Lucas.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

One Millimeter Mindset

SEPTEMBER 22, 2021

Do you perceive yourself as a problem solver, manager, or a spectator? Alternatively, are you a sought-after, stellar manager of complex problems? Alternatively, are you a sought-after, stellar manager of complex problems? What happens when complex problem solvers are also the same people managing those problems?

Management 76

Management Innovation Conference Resources 76

Think Customers

JUNE 24, 2024

This year, I got a similar feeling at the recent Customer Contact Week conference, the popular annual gathering of contact center players in Las Vegas hosted by Customer Management Practice. Nicole Kyle, managing director of CMP Research , said it’s a question of managing digital dexterity for brands and customers.

Conference 59

Conference Technology Meeting Contact Center 59

CX University

MAY 23, 2023

The CX Professionals Association (CXPA) recently organized the CX Leaders Advance Conference, bringing together CX experts, thought leaders, and enthusiasts from around the world. In this article, I will share key takeaways and insights from this conference.

Conference 52

Conference Customer Centricity Innovation Strategy 52

AWS Machine Learning

OCTOBER 23, 2024

This innovative platform empowers employees, regardless of their coding skills, to create generative AI processes and applications through a low-code visual designer. Agent Creator offers enterprises the ability to experiment with and deploy sophisticated AI models without the complexity of managing the underlying infrastructure.

System 80

System Data Innovation Government 80

Customer Bliss

AUGUST 9, 2018

In today’s episode, I chat with Daniel Coullet , Senior Vice President of Customer Success and Experience, and Elizabeth Curtin , Customer Experience Practice Manager at PTC , about defining customer success, and the value of designing customer room for enhancing employee and customer experience. How is the room organized?

Customer Experience 175

Customer Experience Net Promoter Score Chief Customer Officer Effort Score 175