Oracle

FEBRUARY 21, 2020

Visit the registration page and use discount code “SmarterCX” to get a rate of $995 on a full conference pass.**. Oracle Digital Customer Service Overview and Roadmap. Roadmap session featuring Jeremy Kembel, Product Management, Oracle. Ready to register for Oracle Modern CX 2020? Attend this session to learn more.

Customer Service 62

Customer Service Roadmap Hospitality Conference 62

West Monroe

MARCH 14, 2024

In today's market, the allure of new technologies, especially generative AI, can sometimes distract from the real goal: creating value. At West Monroe, we bridge the gap between ambitious concepts and their practical application, ensuring that business and technology leaders can turn innovative ideas into tangible financial results.

Data 40

Data Banking ROI Financial 40

Circular Edge

SEPTEMBER 15, 2020

Circular Edge is proud to support the success of Quest for the past 17 years and the many ways Quest brings together JDE, CX & Cloud users to share their success stories while helping each other move forward in driving continuous innovation. And So Much More to Help You Accelerate Your JDE, CX & Cloud Roadmap. Cheers, Chelsea.

Roadmap 52

Roadmap Conference Innovation Meeting 52

Clarivate

JUNE 26, 2023

The ISPOR Task Force also recently published a guidance document, titled ‘Roadmap for increasing the usefulness and impact of patient-preference studies in decision making in health.’ Data from this work were presented at conferences, including ISPOR.

Data 52

Data Healthcare Roadmap Study 52

NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! With social networks serving as the new marketing norm, businesses across the world are sorting out how to remain relevant. Interactive Uses NetBase Audiences to Expand Addressable Market for Movie Titles.

Social Media 62

Social Media Conference Analytics Multi-Channel 62

Lumoa

AUGUST 23, 2021

Since the pandemic began, however, the challenge has evolved into not just standing out, but instead to effectively pivot, innovate and transform your business. In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition.

Customer Experience 236

Customer Experience Social Media Video Customers 236

Lithium

MAY 4, 2021

Throughout our virtual Khoros Engage conference in September, we will share all award submissions with our 1500+ attendees. We will invite winners to submit a short video describing their success that will be highlighted at the conference! Khoros Roadmap Webinar Tuesday, June 8 • Register today! Apple iOS 14.5

Conference 52

Conference Analytics Social Media Roadmap 52

Circular Edge

JUNE 17, 2020

Here’s part two, where I’m highlighting how CE supports our customers , the JDE community and Quest in showcasing digital success including case studies , product & service innovations, unique giveaways made by companies running JDE , Covid-19 Bingo Fundraiser and more that made this virtual JDE Week experience great!

Resources 52

Resources Case Study Study Conference 52

Oracle

JANUARY 24, 2019

Visit t he registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**. Attend this session to learn how build a unique customer experience to your target market. Innovations in Chat, Messaging, Video, and Inlays: How It All Works Together.

Customer Experience 40

Customer Experience Self Service Roadmap Conference 40

BirdEye

AUGUST 9, 2024

Reputation: Customers speak FAQs on choosing Birdeye over Reputation Birdeye: The clear choice for multi-location reputation and social media management Birdeye: Key features and benefits An AI-first reputation and social media management platform for location-based businesses, Birdeye has been known for innovation and excellence since 2012.

Comparison 59

Comparison Social Media Multi-Channel Survey 59

Gainsight

MARCH 25, 2021

In hot growth markets, that consumer attention is pricey. To do that, they must offer an exclusive experience, continue to innovate their product, and stay ahead of customer needs with roadmap decisions. There is a growing war for consumer attention that both B2C and B2B businesses face.

B2C 52

B2C B2B Roadmap Conference 52

PK

MARCH 15, 2018

The Adobe Summit provides a fantastic opportunity to learn how brands are leveraging different pieces of the Experience Cloud to help enable their businesses, and gives us valuable insight into the future Experience Cloud product roadmap. Lenati will be sharing updates live from the event and will provide a post-event point of view.

Connections 40

Connections B2B Roadmap Conference 40

Totango

NOVEMBER 3, 2022

That’s the question that Sumo Logic Chief Customer Officer Dione Hedgpeth and Totango President & COO Jamie Bertasi discussed during their session at the TSIA World: ENVISION conference. Enhancing product roadmaps and improving net retention. Be sure to watch the full video below for even more helpful tips. .

Customer Journeys 62

Customer Journeys Tips Chief Customer Officer Healthcare 62

NetBase

OCTOBER 29, 2018

People were excited to be there, and to share their knowledge over the next two days – like the International Peace Institute’s Hillary Saviello : We know exactly how the IPI uses NetBase to promote their efforts without a marketing budget, and love that they were able to join us for our New York event. DAY 2 – Yesterday, Today, and Tomorrow.

Brands 60

Brands Social Media Analytics Conference 60

CSM Practice

OCTOBER 10, 2018

Dave asked me if I might be interested in taking part as a judge for The Customer Success Innovator of the Year Award that takes place each year during CS100 Summit. I was highly impressed with his approach that I’ve asked him to share his innovation with my readers. Below, is the blog he wrote. — Irit Eizips, CEO, CSM PRACTICE.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

Dave asked me if I might be interested in taking part as a judge for The Innovator of the Year Award that takes place each year during CS100 Summit. I was highly impressed with his approach that I’ve asked him to share his innovation with my readers. Below, is the blog he wrote. From Puzzle Pieces to the Picture .

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Understand why Marketing and Customer Care are merging. See how leading brands drive ROI though case studies covering call deflection, enhanced sales, innovation and customer satisfaction.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Understand why Marketing and Customer Care are merging. See how leading brands drive ROI though case studies covering call deflection, enhanced sales, innovation and customer satisfaction.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Understand why Marketing and Customer Care are merging. See how leading brands drive ROI though case studies covering call deflection, enhanced sales, innovation and customer satisfaction.

Social Media 40

Social Media Case Study ROI Course 40

CSM Practice

OCTOBER 10, 2018

This summer, I received a call from one of my favorite customer success community leaders, Dave Lake (CEO for ClientSuccess ) who asked me if I might be interested in taking part as a Judge for The Innovator of the Year Award that takes place each year during CS100 Summit. Below, is the blog he wrote.

Customer Success 49

Customer Success Chief Customer Officer ROI Roadmap 49

C Space

APRIL 18, 2019

McGrath’s books, including the bestselling, The End of Competitive Advantage, are tomes for anyone looking for gamechanging thinking on business strategy and innovation. I went back and listened to other Outside In episodes and noticed that many of our guests had spotted an inflection point early and, therefore, redrew the roadmap.

Apparel 40

Apparel Social Media Entertainment Hospitality 40

Lithium

JUNE 7, 2022

We are proud to announce to be one of the first badged partners to integrate with the all-new Content Marketing specialty that is part of the TikTok Marketing Partner Program. It’s more important than ever for marketers to create content that feels native to each channel—TikTok is no exception. Read the full release article.

Self Service 10

Self Service Social Media Roadmap Gamification 10

Chadwick Martin Bailey

OCTOBER 9, 2020

We should be optimistic because the opportunities for further progress have been identified, and we’re building a roadmap forward. Courtnie Hallendy is an Account Director at CMB, with more than 15 years of experience in market research on both the client and vendor sides of the business. and “ What’s your role in that transformation?”

Roadmap 40

Roadmap Financial Healthcare Consumers 40

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments.

Customer Success 10

Customer Success Case Study Financial Roadmap 10

West Monroe

JULY 24, 2023

Featuring Rissa Redan As West Monroe’s Chief Marketing Officer, Rissa Reddan leads a team of more than 30 in corporate marketing, industry marketing, client marketing, and marketing services roles whose work directly influences the firm’s strategy and industry-leading growth rate.

B2C 98

B2C Innovation Healthcare Industry 98

SmartKarrot

JULY 6, 2022

To create enduring connections with clients and colleagues in this dynamic environment, put up a few best practice courses on how to make the most of attendees’ time at conferences, dinners, and workplace gatherings. Additionally, collaborate with the customer to develop project plans and give them a clear product roadmap.

Chief Customer Officer 10

Chief Customer Officer Self Service Roadmap Customer Success 10

Gainsight

OCTOBER 7, 2019

In the last 12 months, we booked a ton of new customers and expansion deals, we’ve dramatically accelerated our product, grown our global employee base by 23% (now 668 Gainsters worldworldwide), our R&D team grew by 26% and is now a team 255 gainsters, and we hosted a sold-out conference for more than 5,000 people.

Customer Success 13

Customer Success Customer Centricity Healthcare Conference 13

SurveySensum

JULY 14, 2020

He has 25 years of experience on the leading edge of digital transformation, social, and marketing strategy and has previously worked at American Express, Prudential Financial, USAA, and Forrester Research in senior roles. LinkedIn : [link] /. Website : [link]. Chad Horenfeldt – Director of Customer Success at Kustomer.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

JANUARY 5, 2021

Having scaled up Gainsight from $1M in ARR to a market-leading giant, Allison has chaired several C-suites and advised founders on go-to-market strategies for their businesses. An award-winning contributor to the Oracle Marketing Cloud Blog series, Peter’s content on Customer Success is highly valued in the Customer Success community.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

NetBase

OCTOBER 7, 2019

FleishmanHillard , ThirdEar , Western Union , Hotwire , Boost Mobile , ESPN , Conill , FULLSCREEN , Purple Strategies , Team One , Delaware North , Big Valley Marketing , Buzzfeed , GoDaddy , Buffalo Wild Wings , and so many more! And ways NetBase’s newest, first-to-market offering, AI Studio , is helping brands do just that!

Analytics 8

Analytics ROI Brands Social Media 8

Centercode

APRIL 9, 2020

The Delta ’20: Virtual Customer Validation Conference saw over 400 Customer Validation professionals from companies like Bose, Roku, Autodesk, TechSmith, and countless others. He also shares insights into our roadmap for 2020. Do you have anything on the roadmap to accommodate that B2B2C experience?

Roadmap 72

Roadmap Conference Engagement Feedback 72

Gainsight

NOVEMBER 15, 2023

Stokowski walked attendees through our Generative AI roadmap, powered by Horizon AI , the most mature, robust AI engine for CS on the market. We have two exciting features on the roadmap, and three powerful Gen AI features that are available today. Customer Cheat Sheet (Available now!) Survey Takeaway (Available now!)

Self Service 52

Self Service Customer Success Roadmap B2C 52

Gainsight

FEBRUARY 2, 2024

Case in point: during an executive briefing presented at an event by The Conference Board in Canada, online learning pioneer and Bluedrop founder Emad Rizkalla stated that a massive 85% of every dollar that goes to in-person training is spent delivering it. They’re not just creating great users of their software.

Training 52

Training Course Consulting Software 52

West Monroe

DECEMBER 12, 2021

This year’s conference had three days’ worth of working sessions and passionate conversations relating to this fundamental focus for West Monroe and our clients: scaled growth and smart digital engagement. “Figure out how to do more with less” could have been the unofficial slogan of the conference.

Conference 40

Conference Technology Fashion Software 40

NetBase

OCTOBER 22, 2018

All that learning made us hungry, so we fueled up with a yummy lunch before starting the conference proper with a terrific keynote address. Manager, Marketing Strategy for IMAX shared the importance of storytelling in brand endeavors. How to Use Artificial Intelligence to Develop the New Marketing Playbook for Brands.

Analytics 58

Analytics Social Media Roadmap Hotels 58

Gainsight

MAY 10, 2021

If you haven’t signed up for our free virtual conference yet, what are you waiting for? Want to learn from someone who is a Gainsight Award Winner for Customer Success Excellence in a highly competitive Saas market? It helps developers and teams produce better, more secure products faster while reducing costs and time to market.

Chief Customer Officer 52

Chief Customer Officer Travel Handbook Roadmap 52

BirdEye

OCTOBER 17, 2023

It has helped marketers enhance and streamline the brand-building process by enabling personalization, automating content creation, and providing valuable customer insights. Anil oversees the product vision, strategy, roadmap, and execution for Birdeye products. In 2023, AI has made significant developments, particularly in branding.

Brands 59

Brands Social Media Multi-Channel Tools 59