SurveySparrow

DECEMBER 6, 2021

It is wise for human resource professionals to attend HR conferences. You can keep up with the latest industry trends, solutions, and technologies. In this article, we are going to look at 20 of the best HR conferences in 2021, both virtual and in-person conferences. SHRM21 Annual Conference & Expo.

Conference 98

Conference Employee Engagement Leadership Trends 98

Experience Matters

MARCH 1, 2015

This week, I attended the annual MIT Sloan Sports Analytics Conference , Once again, I really enjoyed hearing players, owners, general managers, members of the press, and experts discuss two of my favorite topics: #sports and #analytics. I heard several people mention trials using the technology Oculus Rant (now owned by Facebook).

Sports 120

Sports Conference Analytics Social Media 120

AWS Machine Learning

APRIL 11, 2024

AWS was delighted to present to and connect with over 18,000 in-person and 267,000 virtual attendees at NVIDIA GTC, a global artificial intelligence (AI) conference that took place March 2024 in San Jose, California, returning to a hybrid, in-person experience for the first time since 2019.

Innovation 126

Innovation Resources Entertainment Sports 126

ChurnZero

SEPTEMBER 1, 2020

For many of us, 2020 will be known as the year business conferences moved from convention halls to online. For those of us who love the in-person conference experience, this adjustment is tough. Check our list of five upcoming Virtual Conferences taking place in the remainder of 2020 that should be on your radar.

Conference 98

Conference Customer Success Customer Journeys Industry 98

NICE inContact

SEPTEMBER 13, 2016

It speaks to the changing customer landscape and the importance of staying up-to-date on what technology customers actually want to use – not the technology you think they want to use. The omnichannel approach has sent customer service professionals into a tizzy trying to buy the latest technology or go viral on social media.

Self Service 203

Self Service Customer Service Contact Center Omni-Channel 203

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Totango

MAY 17, 2024

A recent poll taken during the Higher Logic Super Forum SPARK conference in April says 61% of CS professionals sometimes use AI platforms alongside other systems, while 11% always leverage AI in various instances and workflows. Nearly 30% are not using AI at all, but they’re excited about new ideas for usage.

Innovation 101

Innovation Call Recording Conference Customer Success 101

SurveySparrow

NOVEMBER 28, 2019

Customer Experience conferences are always a source of joy for us, CX enthusiasts. The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. Here are the much-awaited customer experience conferences of 2020.

Conference 96

Conference Customer Experience Customer Journeys Omni-Channel 96

GetFeedback

NOVEMBER 23, 2019

And that is the word that we are all anchored to today and at this conference and it is: together.” . According to Benioff, together doesn’t just represent the teamwork of innovation within Salesforce; it incorporates all organizations and persons that are contributing to the evolution and success of the customer experience (CX) industry.

Conference 48

Conference Case Study Fashion Customer Expectations 48

InMoment XI

AUGUST 31, 2023

Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI. Reason #4: The Conference is More Practical Than Ever The event has been crafted to provide you with an insider’s perspective on a selection of EMEA’s most successful experience programmes.

Conference 195

Conference Banking ROI Customer Voice 195

Gainsight

OCTOBER 15, 2024

Human-First Leadership in the Age of AI: Balancing Technology and Empathy Join Dominique Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism for this incredible session. While technology is evolving rapidly and impacting our ways of working, it is more crucial than ever to maintain a Human-First approach in leadership.

Customer Success 52

Customer Success Conference Sports Roadmap 52

Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. Then we’ll lay out seven steps to bring agile innovation to customer success. As we unpack the elements of an agile CS strategy, we’ll highlight how to leverage the right CS technology can help you implement agility.

Innovation 103

Innovation Customer Success Customer Journeys How To 103

AWS Machine Learning

OCTOBER 17, 2023

It means putting aside technology and solutions, starting from the expected results of customers, confirming their value, and then deducing what needs to be done in reverse order before finally implementing a solution. Research Before discussing technology, research had to be conducted. This method is called working backwards at AWS.

Technology 125

Technology Video Effort Score Innovation 125

InMoment XI

MAY 10, 2016

Recently, I had the great pleasure of meeting with over 500 CX professionals across dozens of industries at the MaritzCX Fusion Conference. We heard presentations on advancements in CX technology, consultative tools, innovative ways to present data and how to evolve your organization’s CX maturity with a deliberate plan.

Conference 150

Conference Consulting Innovation Meeting 150

InMoment XI

MAY 10, 2016

Recently, I had the great pleasure of meeting with over 500 CX professionals across dozens of industries at the MaritzCX Fusion Conference. We heard presentations on advancements in CX technology, consultative tools, innovative ways to present data and how to evolve your organization’s CX maturity with a deliberate plan.

Conference 150

Conference Consulting Innovation Meeting 150

InMoment XI

MAY 10, 2016

Recently, I had the great pleasure of meeting with over 500 CX professionals across dozens of industries at the MaritzCX Fusion Conference. We heard presentations on advancements in CX technology, consultative tools, innovative ways to present data and how to evolve your organization’s CX maturity with a deliberate plan.

Conference 150

Conference Consulting Innovation Meeting 150

NICE inContact

JULY 9, 2019

Every year, NICE inContact experts, customers and partners gather for the company’s much-anticipated Interactions user conference to explore and exchange the latest in cloud contact center ideas, trends and technology. Some of the most exciting and useful information presented comes from NICE inContact users themselves. .

Resources 149

Resources Contact Center Conference Course 149

Think Customers

JUNE 24, 2024

This year, I got a similar feeling at the recent Customer Contact Week conference, the popular annual gathering of contact center players in Las Vegas hosted by Customer Management Practice. The yin and yang of people and technology was on full display. Technology alone is not the answer. “We

Conference 59

Conference Technology Meeting Contact Center 59

BlueOcean

APRIL 16, 2024

Blue Ocean truly exemplifies what a BPO can do for a client in building a relationship and innovating to meet extraordinary needs. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions. Another judge wrote, “Wow! Learn more about the Stevie Awards at www.StevieAwards.com.

Contact Center 177

Contact Center Sports Effort Score Customer Care 177

BlueOcean

JANUARY 21, 2019

Blue Ocean is an award-winning provider of innovative customer care solutions. Headquartered in Atlantic Canada, the company has been supporting brands that are leaders in their categories from education to insurance, from CPG to technology since 1994. About The Stevie Awards. About The Stevie Awards.

Customer Service 204

Customer Service Insurance Conference Customer Care 204

TechSee

JANUARY 25, 2023

The field service industry is lucky to have several thought leaders who publish their expert views, speak at conferences, and share their philosophy with others in the field. He architected the strategy and led IoT and M2M projects that leveraged technology to transform business processes and operations.

Management 41

Management Automotive Leadership Effort Score 41

AWS Machine Learning

SEPTEMBER 23, 2024

Since its launch in 2018, Just Walk Out technology by Amazon has transformed the shopping experience by allowing customers to enter a store, pick up items, and leave without standing in line to pay. In this post, we showcase the latest generation of Just Walk Out technology by Amazon, powered by a multi-modal foundation model (FM).

Technology 88

Technology Retail Training System 88

Experience Investigators by 360Connext

FEBRUARY 16, 2015

Besides the predictable onslaught of product announcements and amazing trade show booths, many discussions around the needs of future customers took place recently at the Consumer Electronics Show , the behemoth of tech conferences, in Las Vegas, Nevada. It’s not about worrying what the technology background is.

Marketing 110

Marketing Conference Transportation Innovation 110

Joe Rawlinson

OCTOBER 20, 2022

Conferences are essential to career development and business networking for all industries. Bringing together people from all over the world in the same industry to learn and share is crucial to innovation. Conference ticketing should be at the forefront of all event planning efforts: Design your perfect event ticket.

Conference 78

Conference Strategy Sales Social Media 78

NICE inContact

MARCH 27, 2019

At Interactions EMEA 201 9 , NICE’s flagship annual customer conference in London, you’ll have a premium tiered seat to incredible educational opportunities that will reveal the latest tools and solutions you need to improve and scale your business. Register Now.

Conference 136

Conference Employee Engagement Innovation Analytics 136

Gainsight

NOVEMBER 13, 2024

Welcome to the first day of Pulse Europe 2024 , Gainsight’s annual conference held at the beautiful RAI Amsterdam. As we delve into a future where AI becomes increasingly integrated into customer success strategies, it’s essential to remember that technology should enhance, not replace, the human experience. See you tomorrow!

Customer Success 52

Customer Success Self Service Conference Connections 52

AWS Machine Learning

DECEMBER 1, 2022

Artificial intelligence (AI) is one of the most transformational technologies of our generation and provides huge opportunities to be a force for good and drive economic growth. AI is also helping industries innovate and overcome more commonplace challenges. About the Author.

Innovation 91

Innovation Consumers Policies Conference 91

AWS Machine Learning

JANUARY 21, 2025

Amazon Lex is powered by the same deep learning technologies used in Alexa. The solution will confer with responsible AI policies and Guardrails for Amazon Bedrock will enforce organizational responsible AI policies. If youre seeking assistance on how to begin, check out the Generative AI Innovation Center.

Self Service 84

Self Service Knowledge Base Policies Conference 84

BlueOcean

APRIL 16, 2024

Blue Ocean truly exemplifies what a BPO can do for a client in building a relationship and innovating to meet extraordinary needs. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions. Another judge wrote, “Wow! Learn more about the Stevie Awards at www.StevieAwards.com.

Contact Center 156

Contact Center Sports Effort Score Customer Care 156

Playvox

APRIL 19, 2022

Last week was the Channel Partners Conference and Expo (CPC) in Las Vegas and the 25th anniversary of this event did not disappoint. In fact, the bright lights and neon that are the hallmarks of Las Vegas were an appropriate backdrop for this year’s conference. Collaboration + Innovation = Success. ENJOYING THIS ARTICLE?

Conference 68

Conference Contact Center Innovation Consulting 68

BlueOcean

MARCH 7, 2024

About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions. Headquartered in Atlantic Canada, the company has been supporting brands that are leaders in their categories from education to insurance, from CPG to technology since 1994. Learn more about the Stevie Awards at www.StevieAwards.com.

Sales 177

Sales Customer Service Sports Contact Center 177

Calabrio

JULY 25, 2019

Beyond the inherent value our technology delivers every day, forward-thinking contact center leaders prove time and again there are no limits on the dramatic business change that can be ignited when Calabrio ONE is used in new and innovative ways. The Engager deploys innovative, fresh strategies to engage and retain customers.

Contact Center 153

Contact Center Abandon Rate Innovation Conference 153

AWS Machine Learning

AUGUST 28, 2023

As part of the 2023 Data Science Conference (DSCO 23), AWS partnered with the Data Institute at the University of San Francisco (USF) to conduct a datathon. The winning teams were led by Peter Ma, Ben Welner, and Ei Coltin, who were all awarded prizes at the opening ceremony of the Data Science Conference at USF.

Conference 88

Conference Data Analysis Culture 88

Calabrio

MAY 10, 2019

I’m excited to share that Calabrio is sponsoring the Gartner Customer Experience & Technologies Summit 2019 on 22-23 May in London. You’ll learn how to use technology to support voice-of-the-customer strategy and how to staff your team for success. So, how can how you can shape CX for improved outcomes at your organisation?

Technology 100

Technology Customer Journeys Customer Experience Self Service 100

Optimove

JANUARY 11, 2024

As one of the foremost authorities on customer relationship marketing, as well as a Senior Fellow at the Wharton School and Chief Strategist at Google, Hoyne will share valuable insights and practical tips with top marketers during the conference on March 20-21 at the Pullman London St. Pancras in London.

Conference 80

Conference Analytics Connections Tips 80

Clarivate

MAY 8, 2024

Discover how the Web of Science Research Intelligence platform will revolutionize research evaluation by driving responsible innovation and demonstrating societal impact. It seamlessly integrates funding data with research outputs that include publications, patents, conference proceedings, books, policy documents and more.

Innovation 131

Innovation Conference Measurement Policies 131

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207