SurveySparrow

DECEMBER 6, 2021

It is wise for human resource professionals to attend HR conferences. You can keep up with the latest industry trends, solutions, and technologies. In this article, we are going to look at 20 of the best HR conferences in 2021, both virtual and in-person conferences. SHRM21 Annual Conference & Expo.

Conference 98

Conference Employee Engagement Leadership Trends 98

ChurnZero

SEPTEMBER 1, 2020

For many of us, 2020 will be known as the year business conferences moved from convention halls to online. For those of us who love the in-person conference experience, this adjustment is tough. Check our list of five upcoming Virtual Conferences taking place in the remainder of 2020 that should be on your radar.

Conference 98

Conference Customer Success Customer Journeys Industry 98

Totango

MAY 15, 2024

This bold statement, shared during a keynote at the recent Technology Services Industry Association (TSIA) World INTERACT conference in Orlando, set the stage for a series of thought-provoking discussions and insights from industry leaders. “AI may not replace me, but AI will definitely change the way I work.”

Interaction 110

Interaction Customer Success Conference Industry 110

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. Register for BIG RYG DC here. .

Conference 95

Conference Leadership Industry B2B 95

CX Accelerator

MAY 15, 2019

The Expo hall is crammed with state-of-the-art technologies and promises of automation, higher efficiency, lower costs. While it’s important to adapt to technological change, it’s important also to be able to look at your customer service function and seek to improve what’s there already. Kaye's LinkedIn Back To CX Accelerator Blog

Contact Center 51

Contact Center Customer Service Conference Exercises 51

ChurnZero

MAY 11, 2021

Last week Technology & Services Industry Association (TSIA) hosted their Spring virtual event called – TSIA Interact 2021. The theme for the online conference was “The Haves and the Have Nots”, which focused on the critical business capabilities you need for success in XaaS. . Only 27.2%

Interaction 98

Interaction Net Promoter Score Customer Success Conference 98

NICE inContact

JULY 9, 2019

Every year, NICE inContact experts, customers and partners gather for the company’s much-anticipated Interactions user conference to explore and exchange the latest in cloud contact center ideas, trends and technology. Some of the most exciting and useful information presented comes from NICE inContact users themselves. .

Resources 149

Resources Contact Center Conference Course 149

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI.

Conference 195

Conference Banking ROI Customer Voice 195

Alida

MAY 24, 2018

That’s the key message I heard at the CX Exchange Retail 2018 , an intimate, invite-only conference for business executives in retail. Despite the talk in media about the so-called retail apocalypse , many speakers at the conference reiterated that the industry is alive and well. Retail is far from dead. Fail fast and forward.

Retail 189

Retail Conference Employee Engagement ROI 189

AWS Machine Learning

DECEMBER 12, 2023

The launch of ChatGPT and rise in popularity of generative AI have captured the imagination of customers who are curious about how they can use this technology to create new products and services on AWS, such as enterprise chatbots, which are more conversational. Set up and run the user interface. This step deploys Chat Studio to the web.

Interaction 124

Interaction Chatbots Training Video 124

Think Customers

JUNE 24, 2024

This year, I got a similar feeling at the recent Customer Contact Week conference, the popular annual gathering of contact center players in Las Vegas hosted by Customer Management Practice. The yin and yang of people and technology was on full display. Technology alone is not the answer. “We

Conference 59

Conference Technology Meeting Contact Center 59

Education Services Group

MAY 12, 2021

TSIA’s conferences are always jam-packed with best practices, real-life examples, success stories, and lessons learned from some of technology’s biggest names. This spring’s virtual TSIA Interact was certainly no exception, with three days of sessions from TSIA researchers and industry-leading companies and experts.

Interaction 98

Interaction Customer Journeys Touchpoint Customer Success 98

InMoment XI

JANUARY 12, 2024

More than just a technological innovation, conversational intelligence represents a paradigm shift how organizations understand, interpret, and harness the power of human conversations. The goal of conversation intelligence is to enhance communication, improve collaboration, and extract valuable information from interactions.

e-support 195

e-support Healthcare Multi-Channel Call Center 195

BlueOcean

JULY 20, 2023

In the olden days (pre-2020,) vendor meetings frequently involved calling into a conference line. Best Use of Time: Get your technology troubleshooting out of the way before the meeting starts – or build in five minutes at the front of the agenda for things to go wrong. Technology almost always causes at least a minor problem or delay.

Contact Center 294

Contact Center Travel Culture Meeting 294

NICE inContact

OCTOBER 30, 2019

We established the NICE inContact CX Excellence Awards Program to celebrate and honor organizations that drive creative, innovative customer interactions. Winners are chosen in 5 categories and will be awarded at Interactions 2020. Winners will demonstrate notable changes in agent absenteeism, attrition, and agent utilization.

Net Promoter Score 120

Net Promoter Score Conference Hotels First Call Resolution 120

Gainsight

OCTOBER 15, 2024

Human-First Leadership in the Age of AI: Balancing Technology and Empathy Join Dominique Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism for this incredible session. While technology is evolving rapidly and impacting our ways of working, it is more crucial than ever to maintain a Human-First approach in leadership.

Customer Success 52

Customer Success Conference Sports Roadmap 52

AWS Machine Learning

FEBRUARY 21, 2025

This setup uses the AWS SDK for Python (Boto3) to interact with AWS services. session_id="test") # Response: Unfortunately, the dates for the AWS re:Invent 2024 conference have not # been announced yet by Amazon. A: 'The AWS re:Invent conference was held from December 2-6 in 2024.'

Knowledge Base 116

Knowledge Base Conference Examples Data 116

CX Accelerator

JULY 1, 2020

As a consumer, I was forced to change the way I interact with businesses. Rather than in a coffee shop or conference room, meetings are online and video solutions are now being used. Now more than ever, technology is vitally important. This article will cover the following: · Business Continuity. Changing Expectations.

Contact Center 266

Contact Center Call Center Call Center Solutions Roadmap 266

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. The misunderstanding stems from a situation where people tend to focus first on the technology. That’s a really common mistake for companies to make.

Conference 98

Conference Customer Success Leadership Sales 98

C3Centricity

FEBRUARY 18, 2019

I presented last week at an exciting, forward-looking conference in Fort Lauderdale, USA. It was ITEXPO , a successful conference celebrating its twentieth anniversary this year! AI is not one technology: Despite what digital marketers may have hoped, AI is not the solution to all our problems. Click To Tweet.

Marketing 222

Marketing Chatbots Self Service Conference 222

NICE inContact

MARCH 27, 2019

At Interactions EMEA 201 9 , NICE’s flagship annual customer conference in London, you’ll have a premium tiered seat to incredible educational opportunities that will reveal the latest tools and solutions you need to improve and scale your business.

Conference 136

Conference Employee Engagement Innovation Analytics 136

Kerry Bodine

JANUARY 4, 2017

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? IXDA Interaction 17. DMI Design Management Conference. DMI Design Leadership Conference. NICE’s Interactions 2017. DesignThinker’s Academy Design Thinking Conference. May 9, 2017.

CEM 120

CEM Conference Chief Customer Officer Customer Experience Professionals 120

BlueOcean

OCTOBER 4, 2022

It’s been three years since the last in-person conference, and this gathering was a triumphant return to face-to-face knowledge share and ideation. The conference was exceptionally valuable and every bit mind-blowing. Blockchain technology isn’t losing its buzzword status anytime soon. 4x Growth with Better Employee Experience.

Conference 156

Conference Entertainment Employee Experience Contact Center 156

AWS Machine Learning

SEPTEMBER 23, 2024

Since its launch in 2018, Just Walk Out technology by Amazon has transformed the shopping experience by allowing customers to enter a store, pick up items, and leave without standing in line to pay. In this post, we showcase the latest generation of Just Walk Out technology by Amazon, powered by a multi-modal foundation model (FM).

Technology 86

Technology Retail Training System 86

Calabrio

OCTOBER 15, 2019

That’s why one of the great highlights of each year is the ONE Awards ceremony, which took place today at our annual customer conference, Calabrio Customer Connect. The technology has also enabled Blue Ridge to provide a quality interaction with customers using their preferred method of contact: chat, email or social media.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

Experience Investigators by 360Connext

APRIL 28, 2017

Several customer experience case studies confirmed this idea at Medallia’s Experience 2017 conference. Noelle Eder , Chief Card Customer Experience Officer, made the case for AI and bots as a way to improve human to human interactions. The marriage of technology and humanity is here to stay.

Case Study 152

Case Study Airlines Conference Wait Times 152

CX Accelerator

NOVEMBER 11, 2022

DESIGN THINKING Good service design is based on a deep understanding of customers in order to improve the quality of a service and the interactions between the service provider and their customers. They manage changes that can have impacts on people, processes and/or technology and provide regular updates to the organization.

Customer Journeys 307

Customer Journeys Resources Analytics Customer Centricity 307

Calabrio

MAY 10, 2019

I’m excited to share that Calabrio is sponsoring the Gartner Customer Experience & Technologies Summit 2019 on 22-23 May in London. You’ll learn how to use technology to support voice-of-the-customer strategy and how to staff your team for success. So, how can how you can shape CX for improved outcomes at your organisation?

Technology 100

Technology Customer Journeys Customer Experience Self Service 100

West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. Here’s what we mentioned at the conference. We spoke with numerous clients about how they’re currently navigating through the uncertainty in the current economic environment. There are three main benefits from PLG: 2.

Conference 52

Conference Interaction Self Service B2B 52

West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. Here’s what we mentioned at the conference. Leverage technology to reduce costs through Customer 360 and tech touch for all customers. In those chats, a few themes kept popping up: A focus on profitability. Doing more with less.

Conference 52

Conference Interaction Self Service B2B 52

Customer Bliss

FEBRUARY 23, 2018

Ruff shares that at a Future Stores Miami conference , executives at big-box retailers discussed how they’ve rethought employee training and invested in support for customer and product interaction. Using technology to streamline transactions with customers is a big portion of employee training and sales floor operations.

Employee Experience 165

Employee Experience Retail Financial Conference 165

Upstream Works

JULY 16, 2020

Here are two key technologies contact centers need for work-from-home agents to thrive during the global pandemic. Technology #1: Omnichannel Contact Center Solutions. Therefore, the right technology is so important. Technology #2: AI and Analytics. As such, call volumes to contact centers are up.

Contact Center 78

Contact Center Technology Self Service Omni-Channel 78

Team Support

MARCH 27, 2020

These in person interactions are the foundation of many excellent customer relationships, and it can sometimes be a challenge to build or sustain relationships without them. So, how can you maintain strong B2B customer relationships without face-to-face interactions? It’s not an easy task, but here are a few suggestions to help….

Customer relationships 80

Customer relationships B2B Interaction Multi-Channel 80

AWS Machine Learning

NOVEMBER 12, 2024

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Financial 103

Financial Industry Analysis Data 103

Optimove

JUNE 22, 2023

Picture this; you’re walking through an unfamiliar part of town, heading for a conference you’re speaking at in a neighborhood in which you’ve never set foot. Geofencing  Geo-fencing is a location-based technology that creates a virtual boundary around a physical location using GPS or RFID (Radio-Frequency Identification) technology.

Customer Engagement 98

Customer Engagement Technology Engagement Loyalty Programs 98

BlueOcean

DECEMBER 18, 2023

Customer care QA processes are moving from limited sampling to real-time, holistic analysis thanks to emerging conversation intelligence technologies that impact every corner of the contact center for the better. The rate at which contact center technology has evolved accelerated during the pandemic years.

Contact Center 177

Contact Center Industry Average Handle Time First Call Resolution 177

Experience Investigators by 360Connext

APRIL 14, 2020

With the technology and tools today, we can gather a lot of this virtually. Hop on a video conference and talk to them about what they are hearing about the journey. Technology makes virtual journey mapping easy to do successfully. It can be a static document or a robust, interactive experience.

Customer Journeys 374

Customer Journeys How To Course Touchpoint 374