Thematic

AUGUST 7, 2018

Maurice explains: “You’d be rationally communicating that you’re making a special offer to attract new customers and somehow you think that the existing customers won’t see these offers. Or, if your company is a B2B, these people might be going to the same types of conferences. But they have friends, who can tell them about it.

Customer Experience 48

Customer Experience Net Promoter Score How To Infographics 48

Beyond Philosophy

DECEMBER 23, 2015

Further, the CCO’s operating parameters will include the complete span of a customer’s life.

Chief Customer Officer 60

Chief Customer Officer Omni-Channel Customer Centricity Consulting 60

SurveySensum

JULY 14, 2020

Irit Eizips is Chief Customer Officer and CEO at CSM Practice, a global customer success management consulting firm that specializes in the design and implementation of best of breed scalable customer success programs using an optimal combination of strategy, playbooks, and technology. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Kustomer

JANUARY 14, 2021

First met at a conference, maybe six years ago. He’ll probably double click on that in just a second, but played in the call center space, knows customer service, dove into the sales space, really helped engineer and transform an inside sales team. Ed Porter: (00:21). There you go. Gabe Larsen: (00:21). Ed and I go way back.

Omni-Channel 57

Omni-Channel How To Multi-Channel Contact Center 57

SmartKarrot

JANUARY 5, 2021

An accomplished Customer Success strategist, Irit has the rich legacy of being voted as one of the Top 100 Customer Success Strategists since 2013. A senior Customer Success Executive, Founder of CustomerSuccessMatters , Leader, and an Evangelist, Matt is a well-known award-winning Customer Success influencer.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21