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Four Things to Consider When Leveraging a Customer Feedback Management Platform

InMoment XI

I may be dating myself here, but does anyone else remember sitting in a conference room surrounded by sets of data tables and analyses so you could then manually pull numbers, read through all the comments, and manually populate reports? How to Choose a Customer Feedback Management Platform. It took days to complete a report.

Feedback 370
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The Ultimate Guide to Conference and Event Surveys

GetFeedback

Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. In this post we’ll cover event and conference survey questions top to bottom—the advantages, use cases, best practices, and distribution methods that ensure you get the most out of every survey you send.

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SaaS Customer Experience Starts in the C-Suite

Experience Investigators by 360Connext

Companies like Cisco, Novartis, and Estee Lauder, and associations like American Hospital Association, Global Workspace Association, and the Professional Beauty Association are using DoubleDutch at meetings and conferences worldwide. In 2014, Annie was recognized as being one of the 50 most influential CMOs in social media.

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Customer Irritation Can Erode Customer Experience - Transforming the Customer Experience

Kristina Evey

I was recently at a business conference at a highly regarded venue. Upon the conclusion as everyone was walking out to their cars, I overheard several conversations focusing on two extreme irritations during the conference. The point… the conference content was wonderful. Frustration Drives People Away. The food was great.

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Digital Workplace Experience Conference: Resilience & Agility in Disruptive Times

Speaker: Conference Speakers

Performance Management Best Practices That Bring Coaching & Appreciation Plus Tools for Continuous Improvement. Topics will include: Top-Notch Engagement Program Strategies that Create Community & Drive Collaboration. The Role of IT, Intranets & the Digital Workplace in Employee Experience. Lunch is on us for attendees.

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What Did We Learn to Improve CX? – The Daniel Group 2022 Client Conference

Daniel Group

– The Daniel Group 2022 Client Conference. Our annual conference theme, Dollars & Sense, suggests the two primary foci of our conference: 1.) Then, over the coming months, we will present more in-depth discussions of the significant conference components to help you improve your CX program. Who was there?

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CX Moneyball: Running the Numbers to Cover Your Bases

BlueOcean

The common thread between what workforce management experts and what the manager of a pro sports team might do when the game is on the line is pretty obvious once you think about: we both depend on both statistics and relentless practice to make informed decisions and react to changing dynamics.

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Lunch On Us at Digital Workplace Experience––The Best Conference for Digital Workplace Leaders

Speaker: Carla Harris - Vice Chairman, Managing Director | Morgan Stanley

During this powerful virtual conference, you will earn recertification credits from HRCI, SHRM, and IHRIM while you learn how to make your organization ready for the evolving digital workplace! Voice of the Employee: Data management software as a tool for employee listening. Digital adoption practices for the newly flexible workforce.

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.