Experience Investigators by 360Connext

APRIL 6, 2015

I was in San Diego for the Next Generation Customer Experience conference and when we were offered the opportunity as part of the conference schedule, I jumped at it. Blog Customer Engagement Customer Experience Featured Opinion branding change management guest post linkedin'

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Customer Experience Conference Customer Experience Professionals Roadmap 110

Lumoa

AUGUST 23, 2021

Stay agile to meet new needs In March and April of 2020, during the boggiest months of the pandemic, we saw companies being very agile in developing features and reprioritizing product and service roadmaps based on customer requests and feedback.

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Alliance by IFS

APRIL 22, 2019

Astea will join field service management software vendors at Field Service Palm Springs, April 23–26, to showcase Alliance Enterprise™, the updated version of its award-winning service management and mobility platform. The conference takes place April 23–26, in Palm Desert, CA. Alliance Customer Edge™ mobile app.

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Software Management Roadmap Conference 77

Think Customers

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. And, Tynan said, most organizations are not paying enough attention to them as a lever.

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Conference Culture Customer Journeys Employee Engagement 59

Solvvy

APRIL 26, 2019

And when you’re not busy visiting historic Philadelphia, you’ll get to experience all of the exciting events and exhibitors at Guru’s very first conference. Solvvy will also be making a splash at the event with a fireside chat alongside Brooklinen CX Manager, Caroline Nolan. See you there!

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Conference Self Service Roadmap Customer Expectations 9

Gainsight

DECEMBER 27, 2019

We’ve released some amazing new Gainsight PX features , put on the best Pulse conference to date, and supported the customer-centric community with an ever-growing content library. 6 Important Product Management Metrics (and How to Improve Them). As a product manager, metrics affect every move you make.

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Roadmap Metrics Feedback Conference 97

Oracle

NOVEMBER 14, 2018

Registration is now open for PipelinePros’ 3rd annual Insight conference for Oracle ATG, Endeca, and Commerce Cloud users, featuring over 45 sessions on topics like machine learning and AI for commerce, search best practices, testing and environment management, and more. Testing and Environment Management.

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Qualtrics

FEBRUARY 6, 2019

Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 product experience conferences that you should check out for 2019. The Product Experience Track at X4 Experience Management Summit. Design a data-driven product roadmap.

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Conference Management Chief Customer Officer Innovation 33

ChurnZero

APRIL 22, 2022

When you become a ChurnZero customer, you’ll have a team of advocates with you from the start, including a dedicated implementation specialist for onboarding and a dedicated Customer Success manager to help you win. We aim to create a relationship that promotes deep adoption and maximum value. this October.

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Customer Success Roadmap Conference Feedback 98

Thematic

MAY 22, 2019

Earlier this month I attended the CXPA conference in Salt Lake City. The conference brings together CX experts from a variety of industries to talk about pressing issues affecting teams and practitioners. I hope the learnings I took away from the conference will help you when it comes to building your own CX team.

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Exercises ROI Conference Video 97

Martin Hill-Wilson

JANUARY 29, 2016

Its range of application is impressive – 100% compliance management, advisor dashboards for self development, a key input to Voice of the Customer initiatives and customer journey mapping. I’ve tracked the previous two conferences and been updating my omni-channel master classes with the use cases as soon as they were published.

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Omni-Channel Roadmap Self Service Customer Journeys 40

Oracle

JANUARY 9, 2019

Visit the registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**. And then, developing a roadmap on how you’re going to move forward.” ” – Dan Cohen, Marketing Automation/Operations Manager, MongoDB. Just do it.

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Tips Customer Experience Roadmap Conference 80

Gainsight

NOVEMBER 26, 2024

Whether it was playing pong, searching for the best espresso, getting down with Dance Dance Revolution, chowing down at the secret poké station, or—oh right, it’s a work conference—I meant soaking in numerous insightful tracks, keynotes, and running the executive meeting center along with Kristen Keller , Field Marketing Manager, Gainsight.

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Conference Consulting Roadmap Customer Success 52

BirdEye

JULY 15, 2024

To make your business succeed in today’s competitive digital marketplace, you need a solid grasp of managing your online reputation, engaging with social media, and optimizing local search results. That’s why the Birdeye View 2024 business conference is designed with three distinct tracks to cater to your specific challenges and goals.

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Social Media Conference Automotive Competitive Advantage 59

DCX

DECEMBER 22, 2024

Think dynamic pricing, smarter inventory management, and tailored promotions. Unlock Leadership That Inspires Action For CX professionals who lead, manage, or simply want to be heard—this is your playbook for building unshakable influence. Source FREE FOR THE HOLIDAYS! Course Details FREE For the Holidays!

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Retail Self Service Tips Customer Centricity 52

Gainsight

APRIL 23, 2019

Now in its 7th year, Pulse is introducing an immersive Product Management track where you’ll learn how successful product companies are cultivating customer-centric product experiences. Tip #2: Inventory requests for easier product roadmap planning. What does it really mean to be a good product manager?

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Tips Management Roadmap Conference 49

Optimove

NOVEMBER 7, 2019

Ten CRM executives and decision-makers from companies of various sizes, verticals, and (mostly) faraway places spent the entire day inside a conference room with us, generously giving their feedback on Optimove. Furthermore, timing it around the middle of Q4 allows us to incorporate feedback into next year’s roadmap.

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Conference Roadmap CRM Customer Retention 64

Alida

NOVEMBER 8, 2017

Beyond professional services and customer success, you also have experience in product management, education, support and consulting. Day in and day out, I managed the relationship with our IT vendors. What’s on your roadmap for customer initiatives at Vision Critical? Which books or other resources (podcasts, conferences etc.)

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Chief Customer Officer Customer Centricity Strategy Leadership 50

Customer Bliss

MAY 5, 2016

And often without a roadmap or the competency to diagnose, understand and rebuild starting with customer needs and emotions. The example I give in the book — which I’ve sat through in dozens of conference rooms — is a presentation where data was presented on why we were not keeping new customers.

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Customer Experience How To Chief Customer Officer Roadmap 100

Gainsight

JULY 13, 2022

At Pulse 2022 you’ll learn proven strategies for product-led growth, driving, adoption, user retention, and how to build effective roadmaps. You will also discover the industry’s latest trends, and connect with like-minded thinkers and doers in the product management space. . Best practices for product roadmaps.

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Roadmap Conference Analytics Connections 59

Centercode

APRIL 9, 2020

The Delta ’20: Virtual Customer Validation Conference saw over 400 Customer Validation professionals from companies like Bose, Roku, Autodesk, TechSmith, and countless others. He also shares insights into our roadmap for 2020. Do you have anything on the roadmap to accommodate that B2B2C experience? Luke : Absolutely not.

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Roadmap Conference Engagement Feedback 72

Natalie Petouhof

MAY 11, 2016

Competitive Roadmap For Capgemini: Capgemini’s competitive roadmap is one of quality of service where they want to work with some of the most demanding clients on the most challenging projects with the most talented people in the world.

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NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! Crisis Alert: Managing Your Brand in an Unpredictable World. And after attending our LA conference, you’ll want more – and we have it. A Roadmap to Meaningful Content. NetBase LIVE NY. How Warner Bros.

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Social Media Conference Analytics Multi-Channel 62

Gainsight

APRIL 26, 2019

In the “final frontier” there isn’t a roadmap to follow. That’s the big theme of Pulse (our big, annual conference) this year: what does the future of business look like with the customer at the center? Captain Kirk would overcome any challenge through sheer will and indomitable optimism. Customer Success 2020.

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Leadership Customer Success Roadmap Conference 79

Talkdesk

MAY 18, 2020

Source: Data Protection and Privacy Legislation , United Nations Conference on Trade and Development, April 2020. Source: Adoption of E-Commerce Legislation Worldwide , United Nations Conference on Trade and Development, April 2020. Digital Transformation is not just a buzzword on C-level roadmaps.

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Contact Center Policies e-support Conference 83

Amity

DECEMBER 14, 2016

Others manage subscriptions, software usage, renewals, upsells and other parts of the sales process. At InVision , our customer success team is responsible for managing the relationships with our most important users: Enterprise customers. We focus on sync, advanced prototyping, security, team management and much more.

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Customer Success Management Roadmap Training 48

ChurnZero

OCTOBER 16, 2020

This Customer Success showdown, which took the form of an Oxford-style debate, was held at BIG RYG, ChurnZero’s annual Customer Success conference. You can watch all the recorded sessions from the conference for free and with no form-fill required – after you finish reading this article, of course). Enter the Sales Manager.

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Sales Customer Success Conference Customers 98

Gainsight

OCTOBER 15, 2024

Their stories can inspire your own initiatives and provide a roadmap for future successes. If you see cool letterman jackets around the conference, don’t let the FOMO get you. The conference is also an excellent platform for networking. Join the Gainstar movement today and let your advocacy shine!

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Customer Success Conference Sports Roadmap 52

Lithium

MARCH 5, 2024

If you are interested in joining the Khoros Academy Early Access Program, reach out to your Customer Success Manager. Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team.

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Self Service Social Media Roadmap Insurance 52

Gainsight

APRIL 29, 2019

We sat down with Melissa Perri, author of “ Escaping the Build Trap: How Effective Product Management Creates Real Value ,” to learn how we can be more mindful of the product experiences we’re building. Melissa Perri is on a mission to “help make product managers and their organizations awesome.” Look no further. READ THE ARTICLE.

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Roadmap Conference Sales Meeting 14

Education Services Group

MAY 23, 2022

Customer Success Manager. In today’s world, in-person conferences resonate differently than they did pre-pandemic, and TSIA World Interact in Orlando, Florida was no exception. Get a Program Manager. A collaboration piece with Peter Armaly, Nick Mitchell, and Sheik Ayube. Justin Garlock. Customer Success Analyst. Peter Armaly.

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Interaction Multi-Channel Conference Customer Success 52

Circular Edge

APRIL 22, 2020

Capabilities Whitepaper , which is designed to provide JDE users & managers with a holistic overview of all available tools, features & technologies within the 9.2 I looked forward to attending the JDE Product Update & Roadmap session with Bob Monahan and Gary Grieshaber. Lease Management.

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Resources Innovation Roadmap Self Service 52

CSM Magazine

JULY 11, 2023

Being a product manager is an exciting and challenging role that requires a unique blend of technical expertise, strategic thinking, and excellent communication skills. Product managers play a vital role in driving the success of a product, from conceptualization to launch and beyond.

Management 40

Management Roadmap Trends Conference 40

AWS Machine Learning

NOVEMBER 16, 2023

IJCCI 2016-Proceedings of the 8th International Joint Conference on Computational Intelligence, 3, 62–68. Journal of environmental economics and management , 5 (1), 81-102. Proceedings of the 38th International Conference on Machine Learning, in Proceedings of Machine Learning Research. in Supply Chain Management and a Ph.D.

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Training Data Video Conference 108

Circular Edge

SEPTEMBER 15, 2020

Access Continuous Education On-Demand including Conference Recordings, Webinars, Product Demos, Discussion Boards, Blogs, etc. And So Much More to Help You Accelerate Your JDE, CX & Cloud Roadmap. ” – Chelsea, Marketing Manager. — Chelsea Krieger, Marketing Manager. What Does Quest Mean To You?

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Roadmap Conference Innovation Meeting 52

Amity

APRIL 17, 2017

I keep hearing “our Customer Success Managers need to have more strategic conversations with our customers.” And more recently, I continued to hear the same thing while attending customer success conferences and meetups in San Francisco, Toronto, Denver, and Pittsburgh. Anticipating and prioritizing unmet customer needs.

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How To Roadmap Conference Customer Success 59

Lithium

MAY 4, 2021

Throughout our virtual Khoros Engage conference in September, we will share all award submissions with our 1500+ attendees. We will invite winners to submit a short video describing their success that will be highlighted at the conference! Khoros Roadmap Webinar Tuesday, June 8 • Register today! Webinars & Events.

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