Experience Investigators by 360Connext

MAY 20, 2015

Customer experience is a new department , focus or strategy and leaders need a resource. Need a speaker for your corporate event or conference? The best athletes have coaches. The best CX leaders do, too. Customer Journey Mapping. Customer journey mapping is often strictly defined, but it comes in many forms.

Customer Journeys 110

Customer Journeys Customer Experience Culture Communication 110

Beyond Philosophy

FEBRUARY 3, 2015

What about Call to Action in the Retail Experience? Strategy for CTA buttons is all well and good for the online experience, but what about retail experience and the CTAs that help consumers make decisions there? Regardless, the article statistically shows that they had an effect. 4 September 2014. <

CEM 60

CEM Retail Consulting Conference 60

Hero Digital

NOVEMBER 5, 2018

.” Their “Power of M” capital campaign celebrates the 100th anniversary of the hospital, and we can’t think of a better way to celebrate than with an award-winning digital giving experience that brings medical innovation to life. The post Acquia Engage Recognizes Our Nonprofit Work appeared first on Hero Digital.

Engagement 40

Engagement Hospitality Case Study Healthcare 40

SaleMove

MAY 26, 2020

In addition, the human attention span is now shorter than ever when we think about scrolling through social media, news, or online stores. Regardless of network speed or web design, the idea is that you only have a few moments to create that impactful first impression.

Social Media 52

Social Media Self Service Banking Conference 52

ENGAGE.cx

SEPTEMBER 18, 2015

One of the buzzy topics at VentureBeat’s GrowthBeat conference in San Francisco last month was figuring out how to integrate all of a company’s different views of a customer. it can be incredibly difficult for any company to get a single, cohesive view of the customer from this myriad of physical and digital touch points.

Omni-Channel 40

Omni-Channel Customer relationships Customer Journeys Call Center 40

Gainsight

JULY 7, 2021

I can pretty vividly remember the first Pulse conference I attended back in 2013. When Anthony Kennada , a friend and colleague in Phoenix pinged me about attending his company’s first conference on the topic of Customer Success, I jumped at the opportunity to attend. Pulse 2020 – Back to Moscone (Or So We Thought).

Social Media 45

Social Media Conference NPS Hotels 45

Pointillist

JUNE 15, 2018

Loyalty programs usually take the form of memberships that confer rewards, such as airline frequent flyer programs. Their convenient online experience for selection and shipping is also rated highly by customers. Overall, a well-oiled digital machine.

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110

Thunderhead

JULY 2, 2018

And of course, these new online experiences must align with those provided so brilliantly ‘in branch’. At the recent annual Building societies conference, he laid out the opportunity for building societies to: “embody the values of membership and long-term trust-based relationships.

Customer Engagement 40

Customer Engagement Engagement Banking Financial 40

Beyond Philosophy

JUNE 11, 2015

Combine both offline and online experiences, where virtual and in-person activities can be worked into gaming. . – Overcome short attention spans by enabling consumers to quickly move from stage to stage in games. Offer opportunities for sharing, such as informal communication about a preferred product or service.

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

Beyond Philosophy

JUNE 4, 2015

If you are separating the online channel from the brick and mortar channel, or the mobile online experience from the mobile app, you are missing the advantage of having a consistent experience. To that end here are 3 tips for using the Omni Channel Approach and Mobile Technology to your advantage: 1. Meld the Worlds.

Omni-Channel 60

Omni-Channel Sports Retail Video 60

C Space

MAY 6, 2020

Ocado said it expects “the long-term shift towards online grocery to accelerate post-crisis” but said it is unable to provide guidance for its outlook for the rest of the year due to the uncertainty caused by the pandemic. Apple ‘s now all-virtual World Wide Developers’ Conference will kick off on June 22.

Brands 52

Brands Travel Government Consulting 52

Gainsight

MAY 18, 2020

How We Turned a Beloved 5,000 Person Tech Conference Into an Epic 22,000 Online Experience in 45 Days. Just nine short weeks after deciding to transform the much-loved Pulse event into an online experience, we hosted over22,000 Customer Success and Product professionals from 50+ states/countries.

ROI 105

ROI Multi-Channel Video Entertainment 105

Beyond Philosophy

JANUARY 12, 2022

The late Steve Jobs said at a 1997 Apple World Worldwide Developers Conference, “You’ve got to start with the Customer Experience first and work backward towards the technology.” However, customers are changing how they have experiences these days, and organizations that don’t keep up will be left behind.

Strategy 139

Strategy Retail Contact Center Customers 139

C Space

MAY 22, 2020

Digital learning and talent management brands Skillsoft and SumTotal held a live global experience for learning, talent, and business leaders virtually this year, after a last-minute dash to turn their usual face-to-face event into an online experience. No way no how.

Brands 52

Brands Hotels Travel Airlines 52