TechSee

MARCH 10, 2021

Zoom classrooms, livestream weddings, and GoToMeeting staff conferences have become part and parcel of our everyday lives. This remote and digital-first world has made service organizations rethink how to engage with customers. These advanced use cases facilitate a convenient and pleasant user experience.

Self Service 109

Self Service Customer Service Video Engagement 109

Oracle

NOVEMBER 5, 2019

To get a beat on the market, we’re rounding up some of the key themes from the key retail conferences of 2020 to look ahead at what forces are likely to be shaping retail in the months ahead. Another theme showing up across conferences is the evolving last mile. The changing face of service delivery. Subscription boxes.

Retail 76

Retail Innovation Self Service Conference 76

Eptica

APRIL 23, 2020

This means that any business in almost any vertical or industry can learn some useful lessons from service-oriented sectors such as restaurants and hospitality, perhaps even more so during lockdown measures. And trust is even more important in the online experience, where competitors are only a click away.

Hospitality 72

Hospitality Self Service Conference Training 72

SaleMove

MAY 26, 2020

Julia Carreon from Wells Fargo put it nicely in the article : “Gen Z members over the next decade will grow up to be the most demanding consumer the world has ever known” The demand for interactive and personalized digital experiences has already begun and it’s only going to increase.

Social Media 52

Social Media Self Service Banking Conference 52

C Space

MAY 22, 2020

Digital learning and talent management brands Skillsoft and SumTotal held a live global experience for learning, talent, and business leaders virtually this year, after a last-minute dash to turn their usual face-to-face event into an online experience. No way no how. Clorox products will soon be visible at United’s hubs.

Brands 52

Brands Hotels Travel Airlines 52