Centercode

OCTOBER 29, 2019

We’re excited to announce the Virtual Customer Validation Conference , happening on April 7 – 9, 2020. With so many companies adopting agile methodologies to keep up with faster release cycles , there’s a lot of dialogue around the role customers play in securing quality releases and driving product roadmaps.

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Conference eBook Roadmap Travel 58

Customer Bliss

AUGUST 15, 2017

She leads an international team across Europe which is responsible for the development and implementation of the CX Roadmap across various markets and functions. She is a regular speaker at CX events and conferences across Europe. She studied in Frankfurt (Germany) & Madrid (Spain) and lived and worked in London for three years.

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Travel Industry Hotels Customer Journeys 204

NICE inContact

AUGUST 21, 2018

At this conference I have learned a lot about what is out there, what you guys are working on…because everything is automation and bots.”. one of the reasons I’m here is to learn more about the automation and the AI roadmap…”. – “I think the future’s going to be very interesting. Jay Baucom, Alphanumeric Systems.

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Interaction Entertainment Roadmap Conference 121

ChurnZero

DECEMBER 6, 2024

These outcomes include: Roadmaps for designing and developing future CS programs. At ChurnZeros ZERO-IN 2024 conference, speakers Alex Turkovic and Dan Ennis shared a new way to look at building a digital CS program. Reduced costs across the board. Internal efficiency gains, driven by automation.

Customer Journeys 52

Customer Journeys Customer Success Touchpoint Social Media 52

CX Accelerator

JULY 1, 2020

Rather than in a coffee shop or conference room, meetings are online and video solutions are now being used. Define your digital roadmap, including expectations, roles and responsibilities, and timing. Now: Schedule online meetings. Haircuts: Before: A hairdresser cut my hair. Now: My wife cuts my hair! Restaurants must now deliver.

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Contact Center Call Center Call Center Solutions Roadmap 182

Experience Investigators by 360Connext

APRIL 6, 2015

I was in San Diego for the Next Generation Customer Experience conference and when we were offered the opportunity as part of the conference schedule, I jumped at it. Recently, I went behind the scenes at the world famous San Diego Zoo and the experience was so much fun!

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Customer Experience Conference Customer Experience Professionals Roadmap 110

Oracle

AUGUST 21, 2018

PipelinePros, the Oracle Commerce User Group, is packing up its North America Insight conference and taking it to Europe on September 17 th and 18 th in Lisbon, Portugal. This year’s North America Insight conference took place in late July in Denver. For more information on Insight Europe, visit pipelinepros.org/insighteurope.

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Conference Groups Roadmap Leadership 44

Think Customers

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began.

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Conference Culture Customer Journeys Employee Engagement 59

Lumoa

AUGUST 23, 2021

Stay agile to meet new needs In March and April of 2020, during the boggiest months of the pandemic, we saw companies being very agile in developing features and reprioritizing product and service roadmaps based on customer requests and feedback.

Customer Experience 221

Customer Experience Social Media Video Customers 221

Solvvy

APRIL 26, 2019

And when you’re not busy visiting historic Philadelphia, you’ll get to experience all of the exciting events and exhibitors at Guru’s very first conference. The post Here’s Why You Don’t Want to Miss Guru’s First Conference appeared first on Solvvy. See you there!

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Conference Self Service Roadmap Customer Expectations 9

SAP Customer Experience

NOVEMBER 22, 2022

ENLIT is the largest utilities conference in Europe and SAP will be present as a Gold Sponsor. Visit SAP to get the latest roadmap details, Dear Customers, It’s our pleasure to invite you to the next ENLIT 2022 taking place from November 29 – December 01, 2022 in Frankfurt, Germany.

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Roadmap Conference Customers Industry 76

Talkdesk

NOVEMBER 13, 2020

I miss being huddled in a conference room whiteboarding product roadmaps in the early evening. I am grateful for our customers who choose to stand with us, shaping the Talkdesk journey and moving us forward to greatness, in the midst of change. Change can be hard, at least for me. I miss the hum of voices in the San Francisco office.

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Contact Center Roadmap Leadership Conference 111

Oracle

NOVEMBER 14, 2018

Registration is now open for PipelinePros’ 3rd annual Insight conference for Oracle ATG, Endeca, and Commerce Cloud users, featuring over 45 sessions on topics like machine learning and AI for commerce, search best practices, testing and environment management, and more. Insight 19 will take place August 26 – 28 in Austin, Texas.

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Conference Roadmap Resources Brands 40

Natalie Petouhof

APRIL 13, 2016

The keynote from Mark Zuckerberg detailed Facebook’s 10-year technology roadmap, and the ways those technologies will help bring people together and give everyone a voice. Tweet F8 2016 kicked, with a packed house of more than 2,600 people and hundreds of thousands of people watching via Facebook Live.

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Conference Roadmap Social Media Video 40

Martin Hill-Wilson

JANUARY 29, 2016

Dan Miller and his team from Opus Research are bringing over their hugely successful conference on the topic which is already in its third year stateside. I’ve tracked the previous two conferences and been updating my omni-channel master classes with the use cases as soon as they were published. Some remains on the roadmap.

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Omni-Channel Roadmap Self Service Customer Journeys 40

Thematic

MAY 22, 2019

Earlier this month I attended the CXPA conference in Salt Lake City. The conference brings together CX experts from a variety of industries to talk about pressing issues affecting teams and practitioners. I hope the learnings I took away from the conference will help you when it comes to building your own CX team.

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Exercises ROI Conference Video 97

Gainsight

DECEMBER 27, 2019

We’ve released some amazing new Gainsight PX features , put on the best Pulse conference to date, and supported the customer-centric community with an ever-growing content library. Is Customer Feedback Really Making It to Your Product Roadmap? Use This Framework to Unblock Your Product Roadmap.

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Roadmap Metrics Feedback Conference 97

ChurnZero

APRIL 22, 2022

Customers love our weekly Fighting Churn newsletter and monthly industry webinar program , not to mention the RYG Customer Success events that include our must-attend annual conference in Washington, D.C. this October. 3: We champion ChurnZero’s customers. We’re not just there because it’s the right way to innovate.

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Customer Success Roadmap Conference Feedback 98

Talkdesk

NOVEMBER 26, 2019

Additionally, attendees had the exclusive opportunity to preview the new Talkdesk innovation roadmap and updates. End bad customer service with Talkdesk Talkdesk’s industry-leading solutions were showcased in over 100 meetings and customized demos with our stellar sales team and subject matter experts. Raffles galore!

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Contact Center Roadmap Conference Leadership 78

Chadwick Martin Bailey

OCTOBER 14, 2020

Planning a virtual conference is a job you could never pay me enough to do. And from what I heard in chatting with this week’s TMRE attendees was that, sometimes it works and sometimes it doesn’t. However, we witnessed a great willingness to get the most out of the circumstances, and positive energy all around.

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Conference Consulting Roadmap Financial 80

Gainsight

APRIL 7, 2022

Hear how Product can influence revenue-driving CS strategies, how your community can inform your roadmap, and many more valuable insights at the intersection of all three. We aren’t an ordinary conference, we’re a cool conference! The Epic Pulse Party and Unique Entertainment.

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Entertainment Conference Innovation Fashion 105

Gainsight

NOVEMBER 26, 2024

Whether it was playing pong, searching for the best espresso, getting down with Dance Dance Revolution, chowing down at the secret poké station, or—oh right, it’s a work conference—I meant soaking in numerous insightful tracks, keynotes, and running the executive meeting center along with Kristen Keller , Field Marketing Manager, Gainsight.

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Conference Consulting Roadmap Customer Success 52

Natalie Petouhof

MAY 11, 2016

Competitive Roadmap For Capgemini: Capgemini’s competitive roadmap is one of quality of service where they want to work with some of the most demanding clients on the most challenging projects with the most talented people in the world.

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Conference Roadmap Innovation Culture 40

Qualtrics

FEBRUARY 6, 2019

Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 product experience conferences that you should check out for 2019. Design a data-driven product roadmap. The Product Experience Track at X4 Experience Management Summit.

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Conference Management Chief Customer Officer Innovation 33

BirdEye

JULY 15, 2024

Birdeye View , a virtual conference scheduled for September 10th and 11th, 2024, addresses these critical areas by equipping local businesses with the knowledge and tools to harness the power of Artificial Intelligence (AI) and dominate their respective markets.

Social Media 59

Social Media Conference Automotive Competitive Advantage 59

Oracle

JANUARY 9, 2019

Visit the registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**. And then, developing a roadmap on how you’re going to move forward.” Watch our interview with CX Heroes and read their advice below. Ready to register for Modern CX 2019?

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Tips Customer Experience Roadmap Conference 80

Verint

MARCH 13, 2018

The Verint Engage18: Global Customer Conference sessions have been expertly tailored to deliver the very same elements as your perfect restaurant. The conference is slated to showcase musicians, comedians and even a great way for attendees to give back to the community. It has everything we want or need for a great meal. Bon Appétit!

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Conference Roadmap Employee Engagement Tips 29

Optimove

NOVEMBER 7, 2019

Ten CRM executives and decision-makers from companies of various sizes, verticals, and (mostly) faraway places spent the entire day inside a conference room with us, generously giving their feedback on Optimove. Furthermore, timing it around the middle of Q4 allows us to incorporate feedback into next year’s roadmap.

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Conference Roadmap CRM Customer Retention 64

DCX

DECEMBER 22, 2024

If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. Wherever you are in your CX leadership career, these conferences offer the opportunity to stay ahead in a fast-changing industry.

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Retail Self Service Tips Customer Centricity 52

Natalie Petouhof

MARCH 29, 2016

My fear is most companies will become dinosaurs and become extinct before they realize this is the roadmap to future business success. This is very brave and not the norm in most corporate cultures, but it is certainly the key to the future of success.

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Conference Data Roadmap Culture 40

Customer Bliss

MAY 5, 2016

And often without a roadmap or the competency to diagnose, understand and rebuild starting with customer needs and emotions. The example I give in the book — which I’ve sat through in dozens of conference rooms — is a presentation where data was presented on why we were not keeping new customers.

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Customer Experience How To Chief Customer Officer Roadmap 100

Gainsight

JULY 13, 2022

At Pulse 2022 you’ll learn proven strategies for product-led growth, driving, adoption, user retention, and how to build effective roadmaps. Building products with data-driven product roadmaps and improved product experience is critical to durable growth, so Product professionals are critical to the future of Pulse.

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Roadmap Conference Analytics Connections 59

Alida

NOVEMBER 8, 2017

What’s on your roadmap for customer initiatives at Vision Critical? Which books or other resources (podcasts, conferences etc.) You wouldn’t continue to socialize with a friend that you didn’t enjoy spending time with or if you didn’t derive value from the relationship. Why would it be any different in a business setting?

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Chief Customer Officer Customer Centricity Strategy Leadership 50

Centercode

DECEMBER 22, 2020

This combination ebook-and-worksheet is a roadmap for keeping testers engaged, because targeted feedback is critical to product success. Delta ’20: The Virtual Customer Validation Conference. How Arris Saved $1M by Fixing Bugs Before Release (Case Study). How Defined Processes Are Shaping Success in 2020 (Blog). Engaging Testers.

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eBook Case Study ROI Roadmap 75

Kayako

FEBRUARY 13, 2019

I was at a conference recently and a Chief Customer Officer commented that the entire 10-foot wall of his office mapped out the customer journey in extreme detail. I would argue few organizations have done this well. The trick is to not map out the customer journey the way you WANT it to look but to understand the reality of the situation.

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Customer Success Strategy Chief Customer Officer NPS 123

NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! And after attending our LA conference, you’ll want more – and we have it. A Roadmap to Meaningful Content. But wait, that was only the first day at each conference! NetBase LIVE NY. How Warner Bros.

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Social Media Conference Analytics Multi-Channel 62

Talkdesk

MAY 18, 2020

Source: Data Protection and Privacy Legislation , United Nations Conference on Trade and Development, April 2020. Source: Adoption of E-Commerce Legislation Worldwide , United Nations Conference on Trade and Development, April 2020. Digital Transformation is not just a buzzword on C-level roadmaps.

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Contact Center Policies e-support Conference 83