Innovative CX

JUNE 22, 2021

All the journey mapping, webinars, ROI discussions, surveys and strategies won’t instantaneously create a better experience for your customers. In a few sentences, I’ve given you the CX strategy for your organization and a roadmap to achieve it. No conferences. I’m beginning to think I know why. So, there it is. No consultants.

Customer Experience 69

Customer Experience Chatbots Conference Customer Journeys 69

CX University

NOVEMBER 21, 2023

CX520 Mastery Series : for individual sale 90 Days Roadmap to CCXP : for individual sale CX720 Series: offered as an Enterprise Learning Solution For more information, please contact: Jeanne Kiralfy jkiralfy@cxuniversity.com CX University The post CX University Revamps its Course Content appeared first on CX University.

Course 52

Course Roadmap Conference ROI 52

NetBase

OCTOBER 29, 2018

Some people were piggy-backing on an appearance at NetBase LIVE LA – and that much more excited for all that was in store: We started the conference with our All-Star Academy – featuring four introductory and four master classes, so NetBase users at every level could kick their analytics up a notch. DAY 2 – Yesterday, Today, and Tomorrow.

Brands 60

Brands Social Media Analytics Conference 60

Gainsight

MAY 13, 2020

Most strive for it, build roadmaps around it, and even sell it to prospective buyers. . This year’s Pulse, our annual conference, now Pulse Everywhere in 2020 due to the current pandemic, is our incredible chance to share with the world our continued path towards the most meaningful innovation in our industry. .

Roadmap 59

Roadmap Innovation Customer Journeys Analysis 59

Innovative CX

MARCH 24, 2023

All the journey mapping, webinars, ROI discussions, surveys and strategies won’t instantaneously create a better experience for your customers. In a few sentences, I’ve given you a FREE CX strategy for your organization and a roadmap to achieve it. No conferences. There is no magic bullet to a better experience. So, there it is.

Customer Service 52

Customer Service Chatbots Conference Customer Journeys 52

Amity

JULY 10, 2017

They talk about what they did, what usage and support cases trends they see or what the product roadmap is - instead of having an exchange or interaction, otherwise known as a conversation. If a remote QBR is arranged, ensure a reliable and simple video conference tool is used, and connect 5 minutes ahead of time. During the QBR.

Self Service 63

Self Service Metrics Roadmap ROI 63

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Some blog areas are limited to Khoros customers only. Communities. Available On-demand.

Social Media 52

Social Media Roadmap Trends Hospitality 52

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the Client Success team makes everyone feel more like they are at an awesome retreat than at a boring conference). Long story short… little did I know how intriguing this experience was going to be.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference). Long story short… little did I know how intriguing this experience was going to be.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference). Long story short…Little did I know how intriguing this experience is going to be.

Customer Success 49

Customer Success Chief Customer Officer ROI Roadmap 49

West Monroe

MARCH 14, 2024

Our mission has always been clear: to help companies navigate these complexities and emerge stronger, leveraging technology and data to drive real financial gains and ROI. Featured Content Achieving ROI today requires speed, value, and adaptability Read More Our commitment to delivering results is reflected in every client engagement.

Data 40

Data Banking ROI Financial 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. ROI Connection. Learn how to identify, define, and measure ROI for customer care. Please see below for the full course descriptions and other important details.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. ROI Connection. Learn how to identify, define, and measure ROI for customer care. Please see below for the full course descriptions and other important details.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. ROI Connection. Learn how to identify, define, and measure ROI for customer care. Please see below for the full course descriptions and other important details.

Social Media 40

Social Media Case Study ROI Course 40

Gainsight

JUNE 11, 2021

Turning Customer Interviews Into Tangible Features featuring Mike Belsito, Co-Founder of Product Collective and Organizer of INDUSTRY: The Product Conference at Product Collective. Make paid tiers desirable by providing intended outcomes, more visibility, and ROI. But it’s really important to go deep with these interviews.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

Alida

SEPTEMBER 22, 2016

The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. Brooks Deaton, director of consumer research at NASCAR, offered this sage advice: create a roadmap to involve other departments in your research activities early. Get more ROI out of your content.

Innovation 100

Innovation Marketing Social Media Healthcare 100

West Monroe

DECEMBER 12, 2021

This new maturity will increase the discipline and rigor of these organizations in demonstrating their ROI on customer engagement and expansion. “Figure out how to do more with less” could have been the unofficial slogan of the conference. This concern became a significant discussion point at the conference.

Conference 40

Conference Technology Fashion Software 40

ChurnZero

DECEMBER 20, 2019

Leading CS practices are looking for ways to actualize the value proposition into their playbook and maturity model so there is an execution path and narrative for driving ROI and expansion. . . We have to put the curious reluctance to talk directly about money/ROI with our customers and our companies behind us.

Customer Success 61

Customer Success Chief Customer Officer ROI Sales 61

Retently

AUGUST 26, 2019

There are plenty of reasons to use feature request boards: It makes your customers feel like their voices are actually heard, and that they’re actively contributing to your product roadmap. Also, trade shows and conferences are good environments to interact with customers and ask for feedback. But that’s not enough.

Feedback 72

Feedback Social Media Effort Score Net Promoter Score 72

ChurnZero

AUGUST 30, 2019

Our very own CEO, You Mon Tsang, had a part of the action and was one of the conference mentors and organized a Super Braindate on – Customer Success for the C-Suite: Why Churn Matters. Deliver high value outcomes that create hard ROI and real impact on your customers’ business. Customer Success Around the Web.

Customer Success 40

Customer Success Net Promoter Score NPS Roadmap 40

ClientSuccess

APRIL 20, 2017

His career has been mostly about growing and driving adoption and measuring ROI of his customers. What is the ROI on this department?”. Paul’s Final Word of Advice: When asked for a final piece of advice for Customer Success leaders, he concluded, “Creating a direct line on your customers’ ROI is the first thing.

Customer Success 40

Customer Success Case Study Net Promoter Score ROI 40

NetBase

OCTOBER 7, 2019

Methods for benchmarking and meaningfully communicating the ROI of online activities. A Roadmap to Meaningful Content. And how our best-in-class accuracy makes a huge difference to brands’ investigative results – and their corresponding ROI. Creating a Social Listening Program: How Brands & Agencies Can Deliver ROI.

Analytics 8

Analytics ROI Brands Social Media 8

Circular Edge

MAY 26, 2023

All of these products integrate near seamlessly with JDE, so there is little to no learning curve for users – delivering “instant ROI”!

Case Study 52

Case Study Study Innovation Entertainment 52

BirdEye

AUGUST 9, 2024

” Melissa Cameron, SVP of Customer Acquisitions, also joined our VP of Sales at our user conference, Birdeye View 2023, to discuss the impact of BirdAI on their business. Customers look forward to Birdeye product updates and future roadmaps to leverage our innovations in the business landscape. Catch the talk here to learn more!

Comparison 59

Comparison Social Media Multi-Channel Survey 59

SurveySensum

JULY 14, 2020

She has been featured as a speaker at conferences and Customer Success publications and has been consistently voted top Customer Success Influencer for the past 7 years. Debbie Akwara – CX-Preneur, CX Author, CX Conference Speaker. She also frequently shares her ideas in conferences, blog posts, and podcasts.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Gainsight

FEBRUARY 2, 2024

Case in point: during an executive briefing presented at an event by The Conference Board in Canada, online learning pioneer and Bluedrop founder Emad Rizkalla stated that a massive 85% of every dollar that goes to in-person training is spent delivering it. However, one-on-one consulting has some downsides.

Training 52

Training Course Consulting Software 52

SmartKarrot

OCTOBER 10, 2022

Create account engagement plans for all customers, Own and drive operational communications, including Customer ROI from the platform throughout the customer journey. Drive the renewal process by collaborating closely with team members managing renewals, including all backend service updates, and expansion opportunities.

Customer Success 19

Customer Success Roadmap Healthcare Conference 19

CustomerSuccessBox

JUNE 8, 2022

She has been consistently voted top Customer Success strategist since 2013 and is frequently featured as a speaker at conferences and Customer Success publications. That caused a $10 million churn overall last year, then you’re more likely to get that feature fixed or added to the product roadmap.

Management 52

Management How To Effort Score Customer Success 52

SmartKarrot

MAY 10, 2021

Collaborate with customers in a highly strategic manner to develop their success roadmap for the first 12 months of adoption and beyond. Work with customers to quantify business value and ROI, solidifying the value of the platform to the organization. Influence long-term strategic direction and serve as a business partner.

Customer Success 10

Customer Success Roadmap ROI Customers 10

Gainsight

MAY 13, 2020

We could have never imagined that when we started Pulse in 2013 with 300 attendees that it would grow to the size of our virtual conference today with over 21,000 registered attendees. Today we wrapped the first day of Pulse Everywhere, our reimagined Pulse. This year we watched Pulse come full circle. What is ‘The Build Trap’?

Roadmap 59

Roadmap ROI NPS Customer Success 59

CSM Magazine

APRIL 14, 2025

A well-planned content calendar serves as your roadmap to success, helping you deliver the right message at the right time to captivate your audience. Creating engaging content isn’t just about what you share it’s about when and how you share it.

Social Media 52

Social Media Engagement Strategy Metrics 52