Think Customers

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. One of the effects of the pandemic has been the consumer shift toward digital channels.

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Thematic

MAY 22, 2019

Earlier this month I attended the CXPA conference in Salt Lake City. The conference brings together CX experts from a variety of industries to talk about pressing issues affecting teams and practitioners. I hope the learnings I took away from the conference will help you when it comes to building your own CX team.

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Natalie Petouhof

APRIL 13, 2016

The keynote from Mark Zuckerberg detailed Facebook’s 10-year technology roadmap, and the ways those technologies will help bring people together and give everyone a voice. The system includes stitching technology that seamlessly marries the video from 17 cameras, vastly reducing post-production effort and time.

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Martin Hill-Wilson

JANUARY 29, 2016

Right now I can see three genuinely transformational technologies on offer for forward thinking contact centres. Dan Miller and his team from Opus Research are bringing over their hugely successful conference on the topic which is already in its third year stateside. Some remains on the roadmap. It’s on the 26/27th.

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Gainsight

APRIL 7, 2022

Hear how Product can influence revenue-driving CS strategies, how your community can inform your roadmap, and many more valuable insights at the intersection of all three. We’ve filled the entire space with booths, showcases, and experiences that show off the exciting new technologies in customer success, product experience, and community.

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Entertainment Conference Innovation Fashion 105

DCX

JANUARY 19, 2025

The technology was tested rigorously and reportedly “passed the Turing Test,” making it indistinguishable from human comprehension in real-time speech scenarios. Unlocking accessibility at scale: Speechmatics' technology isn't just a win for convenience—it’s a win for inclusivity.

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Travel Customer Centricity Culture Brands 52

Centercode

DECEMBER 22, 2020

This combination ebook-and-worksheet is a roadmap for keeping testers engaged, because targeted feedback is critical to product success. Delta ’20: The Virtual Customer Validation Conference. How Arris Saved $1M by Fixing Bugs Before Release (Case Study). How Defined Processes Are Shaping Success in 2020 (Blog). Engaging Testers.

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Qualtrics

FEBRUARY 6, 2019

Technology is rapidly changing the way we live and product leaders are at the forefront of this revolution. Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 product experience conferences that you should check out for 2019.

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West Monroe

JULY 24, 2023

Companies that don’t allow workers to leverage technology are going to fall behind because AI is only growing. However, that would be the case if AI greatly advances technologically. Peterson Chief Economist, The Conference Board How have innovators like Amazon changed customer expectations in all industries?

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Kayako

FEBRUARY 13, 2019

I was at a conference recently and a Chief Customer Officer commented that the entire 10-foot wall of his office mapped out the customer journey in extreme detail. It requires the right skills, process, people and technology. I would argue few organizations have done this well. Build a Holistic Customer Health Metric.

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Gainsight

JULY 13, 2022

At Pulse 2022 you’ll learn proven strategies for product-led growth, driving, adoption, user retention, and how to build effective roadmaps. Building products with data-driven product roadmaps and improved product experience is critical to durable growth, so Product professionals are critical to the future of Pulse.

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Kustomer

JULY 24, 2020

With the coronavirus not ceasing anytime soon, what options do conference attendees have? Now more than ever, companies are searching for technology to deliver on customers’ growing demands. Discover the latest CX technology. Kustomer Conference. … In front of your computer. Go virtual! More info here. CCW at Home.

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Gainsight

OCTOBER 15, 2024

Human-First Leadership in the Age of AI: Balancing Technology and Empathy Join Dominique Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism for this incredible session. While technology is evolving rapidly and impacting our ways of working, it is more crucial than ever to maintain a Human-First approach in leadership.

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Innovative CX

JUNE 22, 2021

Instead, organizations reduced customer service staffing, tabled technology investments, and battened down the hatches in the hopes of surviving the downturn. In a few sentences, I’ve given you the CX strategy for your organization and a roadmap to achieve it. No conferences. So, there it is. No consultants. No books to buy.

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Alliance by IFS

APRIL 22, 2019

The conference takes place April 23–26, in Palm Desert, CA. Astea has planned an extensive product release roadmap for 2019. In addition, its streamlined integration capabilities lay the foundation for increased usability, connectivity, and performance.

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DCX

SEPTEMBER 29, 2024

This week, I've got a fascinating mix of topics that reflect the dynamic landscape of customer experience and technology today. The New Frontier in Strategic Decision-Making Digital twin technology, powered by generative AI, is revolutionizing how companies make strategic decisions and enhance customer experiences.

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e-support Customer Centricity Apparel Leadership 86

Circular Edge

APRIL 22, 2020

Capabilities Whitepaper , which is designed to provide JDE users & managers with a holistic overview of all available tools, features & technologies within the 9.2 I looked forward to attending the JDE Product Update & Roadmap session with Bob Monahan and Gary Grieshaber. JD Edwards Re-Imagined.

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AWS Machine Learning

NOVEMBER 16, 2023

Our goal in this post is to inspire and demonstrate what is possible using this technology. IJCCI 2016-Proceedings of the 8th International Joint Conference on Computational Intelligence, 3, 62–68. Proceedings of the 38th International Conference on Machine Learning, in Proceedings of Machine Learning Research. 139:5583-5594.

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Circular Edge

SEPTEMBER 15, 2020

Explore the Tools, Technologies & Approaches Others are Using to Overcome Challenges. Access Continuous Education On-Demand including Conference Recordings, Webinars, Product Demos, Discussion Boards, Blogs, etc. And So Much More to Help You Accelerate Your JDE, CX & Cloud Roadmap. What Does Quest Mean To You?

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Lithium

MAY 4, 2021

Does your brand use Khoros technology to deliver world-class digital customer experiences? Throughout our virtual Khoros Engage conference in September, we will share all award submissions with our 1500+ attendees. We will invite winners to submit a short video describing their success that will be highlighted at the conference!

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Gainsight

MAY 13, 2020

Most strive for it, build roadmaps around it, and even sell it to prospective buyers. . Interestingly, when you are a leader in a particular space, like Gainsight is in Customer Success technology, the right path consists of multiple important pillars, all connected and working together. For us, the pillars are always very clear.

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Roadmap Innovation Customer Journeys Analysis 59

Oracle

JANUARY 24, 2019

Over 20 of these sessions will focus specifically on service trends and technologies. Visit t he registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**. Oracle Field Service Vision and Roadmap. Note that event details are subject to change.

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Gainsight

APRIL 17, 2019

I meet with one to two feature teams a week to review their recent progress and the roadmap. Whenever I’m talking to my Marketing team about a conference or webinar, we always know that the most important ingredient is the client presenting. But what does a CEO need? How Gainsight PX made me better at my job. In reviewing a feature.

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Education Services Group

MAY 23, 2022

In today’s world, in-person conferences resonate differently than they did pre-pandemic, and TSIA World Interact in Orlando, Florida was no exception. You know it’s a good conference if this was your only piece of feedback.). I’m not here to tell you that you’re right or wrong…but here’s what J.B.

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Oracle

FEBRUARY 7, 2019

Over 20 of these sessions will focus specifically on commerce trends and technologies. Visit the registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**. Oracle Commerce and Oracle Commerce Cloud Roadmap.

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Customer Experience Conference Ecommerce Roadmap 44

ChurnZero

OCTOBER 16, 2020

This Customer Success showdown, which took the form of an Oxford-style debate, was held at BIG RYG, ChurnZero’s annual Customer Success conference. You can watch all the recorded sessions from the conference for free and with no form-fill required – after you finish reading this article, of course). Customer Success Around the Web.

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Clarivate

JUNE 26, 2023

The ISPOR Task Force also recently published a guidance document, titled ‘Roadmap for increasing the usefulness and impact of patient-preference studies in decision making in health.’ Health technology assessment (HTA) bodies also have some appetite for this information.

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PK

MARCH 15, 2018

The Adobe Summit provides a fantastic opportunity to learn how brands are leveraging different pieces of the Experience Cloud to help enable their businesses, and gives us valuable insight into the future Experience Cloud product roadmap. Lenati will be sharing updates live from the event and will provide a post-event point of view.

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Gainsight

MAY 7, 2019

Moatti is also a technology visionary, entrepreneur and investor. In addition to her investments in the Product community, Moatti frequently gives keynotes on business and technology, lectures at Stanford Graduate School of Business, and has been featured in The Wall Street Journal, Harvard Business Review, CNBC, and NPR.

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West Monroe

DECEMBER 12, 2021

One common theme we heard was that technology providers are progressing to the next level of maturity in their service models. This year’s conference had three days’ worth of working sessions and passionate conversations relating to this fundamental focus for West Monroe and our clients: scaled growth and smart digital engagement.

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Circular Edge

AUGUST 30, 2018

This year’s JD Edwards INFOCUS conference buzzed with excitement, energy and collaboration – and set a record for highest number of customer attendees. Quest’s conference lanyards featured our special edition anniversary logo]. Quest’s conference lanyards featured our special edition anniversary logo].

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Circular Edge

AUGUST 30, 2018

This year’s JD Edwards INFOCUS conference buzzed with excitement, energy and collaboration – and set a record for highest number of customer attendees. Quest’s conference lanyards featured our special edition anniversary logo]. Quest’s conference lanyards featured our special edition anniversary logo].

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Resources Conference Chatbots Innovation 40

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Some blog areas are limited to Khoros customers only. Available On-demand.

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Oracle

FEBRUARY 26, 2020

Visit the registration page and use discount code “SmarterCX” to get a rate of $995 on a full conference pass.**. Attend this session to get answers and solutions, insight to the roadmap, advice on your process and team structure, and share feedback. Ready to register for Oracle Modern CX 2020? CX Commerce Experts Meetup.

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Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). Smart Help for International Business : Realize Your Global JDE Roadmap.

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Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). Smart Help for International Business : Realize Your Global JDE Roadmap.

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Circular Edge

JUNE 17, 2020

Another customer case study featured Casper Sleep, a designer and distributor of mattresses, sleep accessories and sleep technology, who shared how they are continuously innovating with the JDE Orchestrator to better manage & process orders between JDE Inventory Management and 3PL Warehouses. I am happy to help!

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