Thematic

MAY 22, 2019

Earlier this month I attended the CXPA conference in Salt Lake City. The conference brings together CX experts from a variety of industries to talk about pressing issues affecting teams and practitioners. I hope the learnings I took away from the conference will help you when it comes to building your own CX team.

Exercises 97

Exercises ROI Conference Video 97

BirdEye

MARCH 17, 2023

Social listening is an essential tool for businesses looking to stay ahead of the competition and gain a better understanding of their customers and prospects. By monitoring conversations on social media, companies can identify opportunities to engage with potential customers and get real-time feedback about their products or services.

Tips 98

Tips Social Media How To Analysis 98

Natalie Petouhof

SEPTEMBER 1, 2016

If a customer doesn’t get the help she needs, she often will not remain loyal – or worse, she will take to social media and tarnish the brand. To gain buy-in for this type of interaction in a social customer service program, executives need to show senior leaders a viable business case. How to Calculate Social Customer Care ROI.

ROI 45

ROI Social Media Airlines Customer Service 45

BirdEye

MAY 3, 2023

Common examples of B2B marketing channels are Search Engine Optimization (SEO), Pay-Per-Click (PPC) advertising, content marketing, B2B online communities and select social media platforms, email marketing, and webinars. Run a paid social media ad asking for more likes and shares. Enter the world of SEO.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. Adam Toporek. Aimee Lucas. Dan Gingiss. David Avrin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Lumoa

JANUARY 2, 2023

Event-specific Surveys : Event-specific Transactional NPS surveys are sent out after an event has taken place, such as a conference or trade show. Additionally, leverage social media and other channels to spread awareness about your brand and its offerings – letting potential customers know why you’re different from competitors.

Net Promoter Score 195

Net Promoter Score NPS Effort Score Survey 195

ClearAction

MAY 18, 2017

5 Radical Changes to VoC of the Future for ROI Maturity optimizecx. Investment in VoC can be staggering: several full-time employees to manage it all, subscription to a customer feedback management system for several hundred thousand dollars, analytics subscriptions (text, voice, predictive, social media, loyalty driver uplift, etc.),

ROI 54

ROI Feedback Survey Financial 54

Comm100

NOVEMBER 14, 2017

Social Media Groups and Boards to Follow. A common misconception is that social media is only good for sharing cat pictures and political complaints, and while it IS good for both of these things, it is also a great place to have more targeted conversations with some exceptional thought leaders in your field.

Resources 135

Resources Customer Service Customer Service Training Course 135

SurveySensum

SEPTEMBER 8, 2023

This could be in the form of social media posts, blog articles, videos, or infographics. Leverage Social Media: Encourage advocates to share their positive experiences and content on social media platforms. Leverage NPS to Boost Your Revenue & ROI With SurveySensum – Request a Demo NPS 3.0:

NPS 52

NPS ROI Social Media Effort Score 52

Influitive

AUGUST 3, 2015

If prospects consider online information and opinions from peers as two of the most vital sources of information when starting the buying process, then marketing and sales teams need to leverage their customers to generate social proof for their product. Increase social media buzz.

B2B 66

B2B Report Social Media Marketing 66

NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! Are you ready to enter the new era in social analytics ? With social networks serving as the new marketing norm, businesses across the world are sorting out how to remain relevant. And Gil has some answers!

Social Media 62

Social Media Conference Analytics Multi-Channel 62

Natalie Petouhof

MAY 9, 2016

Tweet What we saw at the conference was a full suite for customer experience. The customer is getting what they need from reading what is in digital and social media. And here’s a case study on how GM listens to their customers in digital and social media and drives better marketing, sales and service.

Conference 40

Conference Report Social Media Case Study 40

CSM Magazine

FEBRUARY 12, 2024

This evaluation is crucial for continuous improvement and helps in demonstrating the ROI to stakeholders. For instance, a tech conference might benefit from a modern, high-tech environment, while a casual networking event could be held in a more relaxed, informal space. In the digital age, a strong online presence is vital.

Industry 95

Industry Tips Entertainment Transportation 95

Lithium

DECEMBER 28, 2020

“It’s no secret that Khoros Engage is not just a conference,” said Spike Jones, Senior Vice President of Strategic Services at Khoros in his opening remarks. Paid and organic social media are better together. Paid social media is vital for getting your products in front of your prospects and customers today.

Engagement 52

Engagement Social Media ROI Multi-Channel 52

BirdEye

MARCH 11, 2024

According to a recent survey by Birdeye, 79% of businesses produce their social media content in-house, underscoring the necessity of arming these businesses with the proper tools and strategies for success. The hashtag algorithm, though varying across platforms, significantly impacts content discovery and organization on social media.

Social Media 72

Social Media Trends Analytics Connections 72

NetBase

OCTOBER 29, 2018

Some people were piggy-backing on an appearance at NetBase LIVE LA – and that much more excited for all that was in store: We started the conference with our All-Star Academy – featuring four introductory and four master classes, so NetBase users at every level could kick their analytics up a notch. Social Media Moments.

Brands 60

Brands Social Media Analytics Conference 60

Experience Matters

APRIL 7, 2015

Clarabridge connects to all sources of customer feedback, including ratings and reviews , chat , both Clarabridge-generated and third-party surveys , blogs and forums , emails , call centers , social media , and voice recordings. and Harvard Business Publishing, were honored at the conferences 2014. NICE Systems.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Eptica

JUNE 28, 2017

Author: Neil Titcomb To find out more on how to transform CX, please come and meet us on 6th July at the Customer Engagement Transformation Conference When it comes to the service they receive, consumer expectations continue to rise dramatically. Date: Wednesday, June 28, 2017 Transforming customer experience to survive.

Customer Experience 50

Customer Experience Insurance Conference Social Media 50

NetBase

JUNE 28, 2019

We hosted our latest NetBase LIVE London on 19-20 June and attracted quite a crowd, with over 150 social media experts, enabling us to spend two fast-paced, insight-packed days with brands, agencies, customers and prospects. A recap of the conference follows! The Lay of the Land. Cursed by Knowledge, Saved by the Child’s Mind.

Analytics 49

Analytics Social Media Conference ROI 49

ClientSuccess

NOVEMBER 22, 2022

As marketers, you’re always looking for new and innovative ways to drive value and ROI for your brand. With these strategies, you can focus on your customers to create a marketing message that truly resonates and drives ROI for your brand. This includes surveys, focus groups, social media monitoring, and more.

Customer Success 69

Customer Success Strategy Marketing Social Media 69

North Highland

SEPTEMBER 3, 2019

At major conferences, pop culture conventions and sporting events, a well-executed sponsorship can place a business in front of an audience numbering in the hundreds of thousands. But these human connections are hard to measure and challenging to relate to ROI. The days of branded marquees and simple swag bags are gone.

Hospitality 61

Hospitality Industry Sports ROI 61

Magellan Solutions

MARCH 17, 2021

Budgets are also watched under an ROI-focused microscope. Social Media. Can social media actually increase B2B sales? . But there are some challenges with social media platforms. . It is also used for meetings, conference calls, or for gathering business surveys. Content ranges from: Videos .

B2B 52

B2B Social Media Advertising Sales 52

BirdEye

AUGUST 9, 2024

For location-based businesses of all sizes, Birdeye’s AI-powered tools and all-in-one solutions for reputation, social media, and customer experience management make it the superior choice. It is the most trusted AI-first platform for reputation and social media management.

Comparison 59

Comparison Social Media Multi-Channel Survey 59

Wootric CX Blog

NOVEMBER 24, 2020

In lieu of in-person interaction, remote businesses rely on social media marketing to increase engagement and direct more traffic to the website. To improve engagement, it’s important to optimize your business’s presence across multiple social channels. . A Social Media Audit. Optimize Social Media Marketing.

Customer Engagement 52

Customer Engagement Engagement Social Media Customers 52

Lithium

SEPTEMBER 12, 2019

“It’s no secret that Khoros Engage is not just a conference,” said Spike Jones, Senior Vice President of Strategic Services at Khoros in his opening remarks. Paid and organic social media are better together. Paid social media is vital for getting your products in front of your prospects and customers today.

Engagement 40

Engagement Social Media ROI Multi-Channel 40

Lithium

SEPTEMBER 12, 2019

“It’s no secret that Khoros Engage is not just a conference,” said Spike Jones, Senior Vice President of Strategic Services at Khoros in his opening remarks. Paid and organic social media are better together. Paid social media is vital for getting your products in front of your prospects and customers today.

Engagement 40

Engagement Social Media ROI Multi-Channel 40

BirdEye

APRIL 7, 2023

Return on Marketing Investment ROI is a pretty standard marketing KPI that every business tracks. ROI = (Sales growth – marketing spend) ÷ Marketing spend Tracking the return on marketing investment may not give you an accurate picture if you have many active marketing campaigns.

Marketing 52

Marketing Social Media Return on Investment Touchpoint 52

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Some blog areas are limited to Khoros customers only. Deep listening and insights lead the way this year.

Social Media 52

Social Media Roadmap Trends Hospitality 52

SurveySparrow

MAY 22, 2020

The ROI of emails is $41 for every $1 that you spend. How’s that for ROI? Any activity that is done to increase the visibility will come under this: from link building to social media marketing. 6 Be active on social media. People use social media these days to search for anything.

Strategy 52

Strategy Social Media eBook Conference 52

Alida

SEPTEMBER 22, 2016

The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. According to Vanderbilt, social media and our sharing economy have transformed how people’s tastes are influenced by others. Get more ROI out of your content. Embrace the authenticity challenge.

Innovation 100

Innovation Marketing Social Media Healthcare 100

SurveySparrow

APRIL 23, 2023

By targeting prospects more likely to become customers, you can allocate your resources more effectively, resulting in a better return on investment (ROI). Social Media Marketing Utilizing social media platforms like Facebook, Twitter, LinkedIn, and Instagram to share content, engage with your audience, and run targeted ads to generate leads.

B2B 52

B2B Marketing Social Media Advertising 52

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Social Media Management Strategy Certification. Summary: A discussion on building brand advocates using social media, through response and engagement. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Social Media Management Strategy Certification. Summary: A discussion on building brand advocates using social media, through response and engagement. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Social Media Management Strategy Certification. Summary: A discussion on building brand advocates using social media, through response and engagement. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Retently

AUGUST 26, 2019

Monitor Social Media. Instead, they’ll often post about it on social media, expecting your business to address their feedback. It will also save you money since it’s six times less expensive to solve a customer issue on social media than through a call center, for instance.

Feedback 71

Feedback Social Media Effort Score Net Promoter Score 71

BirdEye

DECEMBER 25, 2023

This guide will equip you with everything you need, from business profile optimization to the advantages of pairing the AI-powered Birdeye Social media reputation management software with your LinkedIn. Social media links: Add links to your company’s social media profiles.

Social Media 59

Social Media How To Infographics Tips 59

BirdEye

MARCH 24, 2023

Lead outreach involves connecting with prospects through email, social media, calls, or cold outreach. For example, if you email customers monthly snapshots of their results, include a social media sharing button or link that allows them to share those results with their followers on LinkedIn.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98