TechSee

DECEMBER 11, 2024

2024 promised groundbreaking shifts in customer service, with experts forecasting transformative technologies and strategies. Each of these predictions is based on an analysis of the leading service trends in 2024 presented at conferences, as well as those most discussed by influencers, reporters and analysts. The lesson?

Trends 109

Trends Self Service Omni-Channel Social Media 109

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

Conference 95

Conference Leadership Industry B2B 95

Lumoa

NOVEMBER 15, 2017

Tommi told us that even though some people are afraid of machines taking over, most of us are excited to start using artificial intelligence technologies. More meetings and conferences. The increasing role of machine learning in all business fields, including customer experience, was the presentation topic of Tommi Vilkamo , eCraft.

Competitive Advantage 284

Competitive Advantage Conference Feedback Analysis 284

Think Customers

JUNE 24, 2024

This year, I got a similar feeling at the recent Customer Contact Week conference, the popular annual gathering of contact center players in Las Vegas hosted by Customer Management Practice. The yin and yang of people and technology was on full display. Technology alone is not the answer. “We

Conference 59

Conference Technology Meeting Contact Center 59

GetFeedback

FEBRUARY 6, 2019

Whether you’re hosting a conference, a fundraising event, or an annual gala, you care about the impression you leave on your guests. Event and conference surveys are a great way to capture attendee feedback without spreading yourself too thin. Making the Most of Attendee Feedback. Don’t wait!

Tips 276

Tips Feedback Survey Conference 276

CX Accelerator

MAY 15, 2019

The Expo hall is crammed with state-of-the-art technologies and promises of automation, higher efficiency, lower costs. While it’s important to adapt to technological change, it’s important also to be able to look at your customer service function and seek to improve what’s there already. Kaye's LinkedIn Back To CX Accelerator Blog

Contact Center 51

Contact Center Customer Service Conference Exercises 51

InMoment XI

AUGUST 31, 2023

Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI. Reason #4: The Conference is More Practical Than Ever The event has been crafted to provide you with an insider’s perspective on a selection of EMEA’s most successful experience programmes. What are you waiting for?

Conference 195

Conference Banking ROI Customer Voice 195

CloudCherry

SEPTEMBER 1, 2019

You’ll hear Matt’s thoughts on how technology has changed the way we do Customer Service, some of the biggest blunders businesses can avoid, and what technologies he thinks are making the biggest difference with customer experience. Hint: It all comes back to K.I.S.S.ing.).

Conference 244

Conference Study Sales Leadership 244

Alida

MAY 24, 2018

That’s the key message I heard at the CX Exchange Retail 2018 , an intimate, invite-only conference for business executives in retail. Despite the talk in media about the so-called retail apocalypse , many speakers at the conference reiterated that the industry is alive and well. Retail is far from dead. Fail fast and forward.

Retail 189

Retail Conference Employee Engagement ROI 189

GetFeedback

NOVEMBER 23, 2019

And that is the word that we are all anchored to today and at this conference and it is: together.” . In this article, we cover the key CX takeaways from this year’s Dreamforce conference. Smart voice technology belongs in the office . And from these discussions, three key customer experience trends came to the surface.

Conference 48

Conference Case Study Fashion Customer Expectations 48

AWS Machine Learning

FEBRUARY 21, 2025

session_id="test") # Response: Unfortunately, the dates for the AWS re:Invent 2024 conference have not # been announced yet by Amazon. The re:Invent conference is typically held in late # November or early December each year, but the specific dates for 2024 are not # available at this time.

Knowledge Base 121

Knowledge Base Conference Examples Data 121

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. The misunderstanding stems from a situation where people tend to focus first on the technology. That’s a really common mistake for companies to make.

Conference 98

Conference Customer Success Leadership Sales 98

AWS Machine Learning

OCTOBER 17, 2023

It means putting aside technology and solutions, starting from the expected results of customers, confirming their value, and then deducing what needs to be done in reverse order before finally implementing a solution. Research Before discussing technology, research had to be conducted. This method is called working backwards at AWS.

Technology 125

Technology Video Effort Score Innovation 125

Gainsight

OCTOBER 15, 2024

Human-First Leadership in the Age of AI: Balancing Technology and Empathy Join Dominique Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism for this incredible session. While technology is evolving rapidly and impacting our ways of working, it is more crucial than ever to maintain a Human-First approach in leadership.

Customer Success 52

Customer Success Conference Sports Roadmap 52

NICE inContact

SEPTEMBER 13, 2016

It speaks to the changing customer landscape and the importance of staying up-to-date on what technology customers actually want to use – not the technology you think they want to use. The omnichannel approach has sent customer service professionals into a tizzy trying to buy the latest technology or go viral on social media.

Self Service 203

Self Service Customer Service Contact Center Omni-Channel 203

AWS Machine Learning

SEPTEMBER 23, 2024

Since its launch in 2018, Just Walk Out technology by Amazon has transformed the shopping experience by allowing customers to enter a store, pick up items, and leave without standing in line to pay. In this post, we showcase the latest generation of Just Walk Out technology by Amazon, powered by a multi-modal foundation model (FM).

Technology 89

Technology Retail Training System 89

CloudCherry

AUGUST 26, 2019

But a B2B CX initiative also requires transformational changes to your entire business operation, not just new technologies. A recent snapshot of survey results from Forrester’s CX NYC 2019 conference shows where B2B companies stand in the battle for CX dominance. Forrester’s Snapshot of B2B CX Programs.

B2B 199

B2B Conference Metrics B2C 199

NICE inContact

JULY 9, 2019

Every year, NICE inContact experts, customers and partners gather for the company’s much-anticipated Interactions user conference to explore and exchange the latest in cloud contact center ideas, trends and technology. Some of the most exciting and useful information presented comes from NICE inContact users themselves. .

Resources 149

Resources Contact Center Conference Course 149

C3Centricity

FEBRUARY 18, 2019

I presented last week at an exciting, forward-looking conference in Fort Lauderdale, USA. It was ITEXPO , a successful conference celebrating its twentieth anniversary this year! AI is not one technology: Despite what digital marketers may have hoped, AI is not the solution to all our problems. Click To Tweet.

Marketing 222

Marketing Chatbots Self Service Conference 222

AWS Machine Learning

AUGUST 28, 2023

As part of the 2023 Data Science Conference (DSCO 23), AWS partnered with the Data Institute at the University of San Francisco (USF) to conduct a datathon. The winning teams were led by Peter Ma, Ben Welner, and Ei Coltin, who were all awarded prizes at the opening ceremony of the Data Science Conference at USF.

Conference 89

Conference Data Analysis Culture 89

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. How knowledge transfer and culture can benefit from communication technology. How to introduce inexperienced staff to new technologies. “It’s

Communication 93

Communication Technology Employee Engagement Conference 93

BlueOcean

OCTOBER 4, 2022

It’s been three years since the last in-person conference, and this gathering was a triumphant return to face-to-face knowledge share and ideation. The conference was exceptionally valuable and every bit mind-blowing. Blockchain technology isn’t losing its buzzword status anytime soon. 4x Growth with Better Employee Experience.

Conference 156

Conference Entertainment Employee Experience Contact Center 156

Optimove

JANUARY 11, 2024

As one of the foremost authorities on customer relationship marketing, as well as a Senior Fellow at the Wharton School and Chief Strategist at Google, Hoyne will share valuable insights and practical tips with top marketers during the conference on March 20-21 at the Pullman London St. Pancras in London.

Conference 80

Conference Analytics Connections Tips 80

CX Accelerator

JULY 1, 2020

Rather than in a coffee shop or conference room, meetings are online and video solutions are now being used. Now more than ever, technology is vitally important. Now: Schedule online meetings. Haircuts: Before: A hairdresser cut my hair. Now: My wife cuts my hair! Businesses were also forced to adapt. Restaurants must now deliver.

Contact Center 266

Contact Center Call Center Call Center Solutions Roadmap 266

NICE inContact

FEBRUARY 14, 2019

Don’t miss the chance to explore the technologies that are redefining industries, learn from the experts, and get your biggest questions answered at the industry’s largest conference. Register today for Interactions 2019 at the Early Bird rate of $1,395. This rate expires on March 1, 2019. appeared first on NICE inContact Blog.

Interaction 159

Interaction Insurance Conference Analytics 159

Gainsight

NOVEMBER 13, 2024

Welcome to the first day of Pulse Europe 2024 , Gainsight’s annual conference held at the beautiful RAI Amsterdam. As we delve into a future where AI becomes increasingly integrated into customer success strategies, it’s essential to remember that technology should enhance, not replace, the human experience. See you tomorrow!

Customer Success 52

Customer Success Self Service Conference Connections 52

Optimove

JUNE 22, 2023

Picture this; you’re walking through an unfamiliar part of town, heading for a conference you’re speaking at in a neighborhood in which you’ve never set foot. Geofencing  Geo-fencing is a location-based technology that creates a virtual boundary around a physical location using GPS or RFID (Radio-Frequency Identification) technology.

Customer Engagement 98

Customer Engagement Technology Engagement Loyalty Programs 98

BlueOcean

JULY 20, 2023

In the olden days (pre-2020,) vendor meetings frequently involved calling into a conference line. Best Use of Time: Get your technology troubleshooting out of the way before the meeting starts – or build in five minutes at the front of the agenda for things to go wrong. Technology almost always causes at least a minor problem or delay.

Contact Center 294

Contact Center Travel Culture Meeting 294

CSM Magazine

OCTOBER 29, 2024

The award was presented at the APPA annual conference in Louisville where 20 utilities were recognized for excellence in various areas including customer service, communication, reliability, and overall satisfaction. For more information on public power, visit PublicPower.org.

Customer Satisfaction 52

Customer Satisfaction Conference Government Policies 52

InMoment XI

JANUARY 12, 2024

More than just a technological innovation, conversational intelligence represents a paradigm shift how organizations understand, interpret, and harness the power of human conversations. Audio Transcription: Audio data is typically transcribed into text using speech-to-text technology. Let’s look at a few industry-specific examples.

e-support 195

e-support Healthcare Multi-Channel Call Center 195

CX Accelerator

NOVEMBER 11, 2022

They manage changes that can have impacts on people, processes and/or technology and provide regular updates to the organization. Nate can be found at a variety of conferences speaking and training on the CX topics he loves. Resource: Managing Projects Large and Small by Harvard Business School Press. Back To CX Accelerator Blog

Customer Journeys 307

Customer Journeys Resources Analytics Customer Centricity 307

NICE inContact

MARCH 27, 2019

At Interactions EMEA 201 9 , NICE’s flagship annual customer conference in London, you’ll have a premium tiered seat to incredible educational opportunities that will reveal the latest tools and solutions you need to improve and scale your business.

Conference 136

Conference Employee Engagement Innovation Analytics 136

Calabrio

OCTOBER 15, 2019

That’s why one of the great highlights of each year is the ONE Awards ceremony, which took place today at our annual customer conference, Calabrio Customer Connect. The technology has also enabled Blue Ridge to provide a quality interaction with customers using their preferred method of contact: chat, email or social media.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

AWS Machine Learning

JANUARY 21, 2025

Amazon Lex is powered by the same deep learning technologies used in Alexa. The solution will confer with responsible AI policies and Guardrails for Amazon Bedrock will enforce organizational responsible AI policies. Application Auto Scaling is enabled on AWS Lambda to automatically scale Lambda according to user interactions.

Self Service 84

Self Service Knowledge Base Policies Conference 84

Customer Bliss

FEBRUARY 23, 2018

Ruff shares that at a Future Stores Miami conference , executives at big-box retailers discussed how they’ve rethought employee training and invested in support for customer and product interaction. Using technology to streamline transactions with customers is a big portion of employee training and sales floor operations.

Employee Experience 165

Employee Experience Retail Financial Conference 165

CX Journey

MARCH 21, 2018

After all, none of that work or technology is free! CX Initiatives There are various initiatives along your journey that you'll want to be sure to factor into your budget, including: Survey design and associated costs (not technology): these might be allocated under 3. Here's what I've come up with, so far.

Customer Journeys 272

Customer Journeys Travel Consulting Customer Experience Professionals 272