Experience Matters
MARCH 1, 2015
This week, I attended the annual MIT Sloan Sports Analytics Conference , Once again, I really enjoyed hearing players, owners, general managers, members of the press, and experts discuss two of my favorite topics: #sports and #analytics. The bottom line : I can’t wait for next year’s conference!
CX Accelerator
MAY 25, 2022
And, as I am sure you already know, this may lead to longer wait times, more generic canned replies, less fully answered questions and resolved problems. She is known for her thought leadership, speaking about CS, CX and self-care for contact center agents at business conferences such as Zendesk Relate and ICMI Expo.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
OCTOBER 22, 2024
Provide them with opportunities to learn about the latest trends and technologies, and reward the standouts with trips to conferences or industry events. This not only saves time and money but also reduces the environmental impact associated with unnecessary travel. Trust them to use their expertise and judgment to solve problems.
Experience Investigators by 360Connext
APRIL 28, 2017
Several customer experience case studies confirmed this idea at Medallia’s Experience 2017 conference. My favorite metric was how they determined the incredible results of reducing wait time. So Comcast made dramatic efforts to improve the wait times and engaged their employees in the field to help.
GetFeedback
SEPTEMBER 18, 2019
A while back, my teammates and I spent hours in a conference room mulling over the concept of effortless experience. According to Parrish, “traditional designers would balk at that, since it adds pages, clicks, and wait times, but it improves the experience.”. While some data says yes, other research says no. .
Beyond Philosophy
NOVEMBER 11, 2014
When the Marriot Marquis in Times Square, NYC introduced a new $11m smart elevator system to deal with elevator long wait times they ended up totally confusing and frustrating people.
InteractionMetrics
JANUARY 7, 2025
Customer Journey Mapping Is Not Just a Pretty Picture Journey mapping isnt about creating colorful diagrams to hang in your conference room. Key Pain Points Uncovered: Long Wait Times: Customers were frustrated by delays during peak hours. Results: Wait times improved, increasing customer satisfaction.
Expert insights. Personalized for you.
120 
Let's personalize your content