Eptica

NOVEMBER 30, 2016

Date: Wednesday, November 30, 2016 The push for mobile customer service. No wonder that 72% of consumers in the U.S. As consumers have their smartphone with them all the time, they have the ability to access information 24x7, driving demands for fast, effective service, day and night.

Mobile Customer Service 48

Mobile Customer Service Customer Service Social Media Consumers 48

UJET

OCTOBER 22, 2020

the app that connects pet owners with pet sitters and dog walkers in their area, are leveraging these capabilities to deliver a more enjoyable user experience. knew they needed to create an intuitive mobile customer service experience. partnered with UJET to roll out a unified customer experience in just 30 days.

Omni-Channel 90

Omni-Channel Consumers Brands Contact Center 90

UJET

OCTOBER 22, 2020

the app that connects pet owners with pet sitters and dog walkers in their area, are leveraging these capabilities to deliver a more enjoyable user experience. knew they needed to create an intuitive mobile customer service experience. partnered with UJET to roll out a unified customer experience in just 30 days.

Omni-Channel 72

Omni-Channel Consumers Brands Contact Center 72

Joe Rawlinson

APRIL 25, 2018

After the customer leaves their phone number, the system remembers their place in queue and automatically calls them back when the first support agent becomes available. By doing so, you will set your customers free from waiting in queues with a phone stuck to their heads. Dedicated Mobile App. Customers will love it.

Tools 114

Tools Automatic Callback Self Service Customer Service 114

Calabrio

JANUARY 19, 2017

Organizations with engaged employees outperform those with low employee engagement by 202 percent, which has a direct, positive impact on customers. Mobile Customer Service Will Close the Gap Between Consumer Expectations and Reality. And 2017 shows no signs of that slowing down.

Customer Satisfaction 100

Customer Satisfaction Brands Strategy Contact Center 100

ShepHyken

DECEMBER 19, 2016

5 Technologies for Delighting Connected Customers by Vala Afshar. Next in Tech) Consumers and business buyers expect emerging tech to change their experience with your company. Making the Case for Investing in Social and Mobile Customer Service by SparkCentral. Here are my top five picks from last week.

Social Media 48

Social Media Customer Service Mobile Customer Service Customer Service Training 48

Eptica

JUNE 3, 2016

Date: Friday, June 3, 2016 Customer service in a mobile-first world. Author: Steve Nattress For increasing numbers of people mobile is their preferred means of connecting to, and communicating with, the outside world. Consumers want to interact on new channels. Consumers want to interact on new channels.

Self Service 48

Self Service Customer Service Social Media Ecommerce 48