NobelBiz

MAY 6, 2022

First and foremost, recognition is often associated with rewards, and these terms are used interchangeably, but we should start by differentiating them. Employee rewards programs are a great way to increase engagement and motivation, but some prefer money while others prefer experiences (activities, travel) or gifts.

Contact Center 52

Contact Center Strategy Call Center Rewards Programs 52

NobelBiz

JULY 31, 2023

A Deeper Connection with Customers The primary aim of call queuing is to eliminate the disappointment of an unanswered call. Every answered call is an opportunity for a business to connect, assist, and build rapport. A meticulous focus on agent training amplifies the impact of this potent tool.

Communication 52

Communication Call Center Wait Times Contact Center Software 52

NobelBiz

OCTOBER 18, 2021

Simply, by reducing waiting periods for clients and directly connecting them to agents with the most efficient skills to answer, you can reduce your Call Center Shrinkage. In addition to training and mentoring, you may put in place a rewards program to show your appreciation for the hard work your agents put in.

Call Center 52

Call Center Tools Strategy Contact Center 52

NobelBiz

FEBRUARY 22, 2023

Simply, by reducing waiting periods for clients and directly connecting them to agents with the most efficient skills to answer, you can reduce your Call Center Shrinkage. In addition to training and mentoring, you may put in place a rewards program to show your appreciation for the hard work your agents put in.

Call Center 52

Call Center Tools Strategy Contact Center 52