Remove Connections Remove Culture Remove Customer Service Training
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Create a customer service culture to stand out in the crowd

Vonage

When a business clearly defines its customer service culture in its mission statement, values and goals, great things can happen. A great example of how a finely crafted mission statement can create a customer service culture comes out of Singapore. Key learning point to customer service culture.

Culture 174
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Customer Service Training: Empowering A Service Mindset

Integrity Solutions

In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.

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29 Customer Service Training and Coaching Tips

Stella Connect

And if you’re in a contact center performance management role, you’ve probably invested a lot of time and energy into your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

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Don’t Make a Mythstake: Ten Business Myths You Can’t Believe

ShepHyken

We Want Satisfied Customers: Our annual customer service research found that one in four (23%) dont return to a business that just satisfies them. Only the Front Line Needs Customer Service Training: Everybody in an organization is responsible for their role in customer service.

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Creating Customer Service Training Videos to Onboard New Recruits

Kayako

In the context of remote work, training videos can also create a deeper connection between the new hire and the team. It recreates training sessions at the meeting room where you can listen to your team members as they walk you through the product, best practices, and company policies.

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The Five Easiest Customer Service Tactics Anyone Can Do

ShepHyken

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

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Bad Customer Service Isn’t the Problem. A Bad Culture Is the Problem

ShepHyken

A bad culture is the problem. The culture of any organization is defined by leadership. Leaders must work on the culture they want employees and customers to experience. Unfortunately, some leaders don’t realize this and can’t connect the dots. . The post Bad Customer Service Isn’t the Problem.

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