CX Journey

MARCH 12, 2015

As companies focus inward to understand how to achieve their customer experience goals, the term “engagement” is often used interchangeably with “culture.” Employee Engagement: The “I” Point of View Employee engagement is the functional and emotional connection that employees have with an organization. It’s understandable.

Culture 80

Culture Engagement Employee Engagement Customer Centricity 80

Russel Lolacher

APRIL 20, 2021

It’s like having your very own company culture radio station. So it’s not just growing in awareness but also as a viable medium to get information and be entertained by. As new staff join your organization, podcasts are an informal and accessible entry way into the culture of your organization.

Engagement 122

Engagement Culture Entertainment Communication 122

Experience Investigators by 360Connext

OCTOBER 8, 2024

We also have fun comparing everyday items like the cult-favorite Scrub Daddy to traditional brands, showing how consumer culture influences even the most mundane products. Exploring beyond the aisles, we touch on how technology is redefining the art world and reshaping luxury preferences.

Entertainment 143

Entertainment Retail Banking Trends 143

Experience Investigators by 360Connext

NOVEMBER 28, 2023

Listen in as they discuss its impact on industries like entertainment and dining and how businesses can adapt to lure customers back into physical spaces. Discover the intimate connection between customer satisfaction and the longing for community. Ever wondered why some businesses are just a joy to deal with?

Entertainment 143

Entertainment Touchpoint Connections Customer Satisfaction 143

CSM Magazine

OCTOBER 25, 2023

The modern media and entertainment industry continually evolves, and customer experience is more crucial than ever. One key aspect of delivering outstanding customer experience in media and entertainment is through localization for the entertainment industry. Revenue Growth : Happy customers spend more.

Entertainment 52

Entertainment Customer Experience How To Social Media 52

Experience Investigators by 360Connext

APRIL 30, 2024

Let’s embark on an insightful exploration of CX in the live entertainment industry. Get ready to discover how to stand out in a sea of entertainment options and ensure that your customers are embarking on an experience that resonates with your brand’s unique story even before the moment tickets are purchased.

Customer Journeys 143

Customer Journeys Entertainment Touchpoint Resources 143

DCX

DECEMBER 1, 2024

What’s one way you’re breaking the mold to create lasting connections? This week’s links dive into how authenticity, connection, and long-term thinking can transform CX. From creating genuine spaces to adopting a long-term mindset, the common thread in all these stories is connection. Stop the Madness.

Fashion 52

Fashion Culture Trends Connections 52

BirdEye

FEBRUARY 5, 2025

Restaurant social media marketing is not just about posting a few pictures of food anymoreits about creating a space where your customers connect, trust, and get inspired to visit. Social media management is crucial in helping restaurants build their social media presence and connect with their target audience.

Social Media 104

Social Media Tips Marketing Video 104

CSM Magazine

JANUARY 9, 2025

The iGaming industry thrives on its ability to offer immersive experiences, seamless gameplay, and unmatched entertainment. Integrating localized solutions to ensure players from diverse regions receive culturally relevant support. However, what sets one platform apart from another often boils down to customer service.

Customer Service 52

Customer Service Entertainment Poor Customer Service Loyalty 52

NetBase

APRIL 27, 2020

In present culture, the meme reflects current news, changing moods of the people, as well as trends. And companies paying attention to this have a real opportunity to connect with their audience more than ever. And now brands everywhere are recognizing the power of using them to connect on a deeper level with their audience.

Culture 63

Culture Consumers Social Media Entertainment 63

InMoment XI

FEBRUARY 2, 2024

Major Hospitality Conglomerate Masters The Art of Engagement At the heart of one of the biggest dining, entertainment, and hospitality conglomerates in the nation lies a balanced approach to customer feedback: they’ve mastered the art of both reactive and proactive engagement. The untapped potential of unstructured data is staggering.

Hospitality 195

Hospitality Call Center Retail NPS 195

Alida

APRIL 27, 2018

For example, he gets people in his team to experience Trade Me’s registration process firsthand, entertaining staff with YouTube videos of customer complaints and taking staff on field trips to see customers in their habitats. She said it’s important to connect customer issues with situations that are more personal to employees.

Chief Customer Officer 133

Chief Customer Officer Customer Experience Leadership Innovation 133

Kayako

APRIL 29, 2019

And with good reason, customer-centric culture is the backbone of good customer experience. The Ritz Carlton, a brand renowned for its service culture, has successfully done this. There is a lot of focus on employee engagement and experience these days.

Customer Service 163

Customer Service Guidelines Employee Engagement Customer Journeys 163

DCX

FEBRUARY 16, 2025

📌🚀Grab a Copy: A CX Leader’s Guide to Organizational Buy-In Ready to cultivate a customer-obsessed culture? It lives in the moments when something exceeds expectations; when a human connection sparks joy; when a product or service delivers something you didn’t even know you needed. Let’s dive in.

Video 52

Video Airlines Travel Connections 52

ShepHyken

MARCH 26, 2024

Whether it’s sports, entertainment, or business, some people are so good that what they do looks easy. When I’m invited to speak to a group of business leaders as the keynote speaker, I often share my Six Simple Steps to Building a Customer-Focused Culture. Connect with Shep on LinkedIn. Isn’t that what the best people do?

Entertainment 93

Entertainment Sports Customer Service Training Training 93

DCX

NOVEMBER 24, 2024

Educate and Entertain: Daisy’s antics aren’t just fun—they’re teaching customers to spot and report scams. Why Human Connection Still Wins Dame Karen Jones knows a thing or two about hospitality and insists that nothing beats a real human connection. Think outside the box.

Customer Centricity 52

Customer Centricity Leadership Retail Chatbots 52

SurveySensum

OCTOBER 28, 2024

This alignment fosters a culture where everyone is responsible for enhancing customer satisfaction, making customer loyalty a central focus of your organization. After launching a new in-flight entertainment system, they noticed a drop in NPS scores. Align NPS with Strategic Goals Connect your NPS results to broader business plans.

NPS 52

NPS Loyalty Effort Score Analysis 52

InMoment XI

OCTOBER 4, 2024

Encourage a customer-centric culture. This strategy makes customers feel more connected and loyal to the brand. To see how much customer experience ROI InMoment can deliver for you by utilizing the XI platform, fill out the ROI calculator below: Calculate your business’ ROI using InMoment’s VoC tools.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

BirdEye

FEBRUARY 20, 2025

They cover various industrieshospitality, retail, real estate, healthcare, and personal servicesallowing businesses to connect with targeted audiences. Apple Business Connect Apple Business Connect is gaining popularity among Australian users, especially those using iPhones and other Apple devices.

Automotive 94

Automotive Insurance Healthcare Hospitality 94

ReviewTrackers

MARCH 1, 2017

Car sharing, self-driving cars, and urbanization are just some of the trends paving the way for a new kind of thinking about the car in American culture. And they must connect with customers at an emotional level — by capturing customer sentiment and creating positive experiences — in order to prepare for the future.

Automotive 90

Automotive Engagement Transportation Customer Experience 90

Kustomer

DECEMBER 17, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Sioban Massiah from Twitter to discuss the Power of Connection and how to retain customer loyalty. Learn how Sioban connects with customers by listening to the podcast below. Growing Your Connection to Retain Business.

Connections 57

Connections Conference Loyalty Survey 57

Customer Guru

JANUARY 30, 2018

Viraj Verma is currently working as the Head of Marketing and Strategic Alliances at PVR BluO, a one of a kind of entertainment concept in India. Mr. Verma has an experience of 17 years in the Marketing domain across multiple industries such as entertainment, hospitality, and retail. This is exactly where technology comes in.

Brands 95

Brands Customer Experience Marketing Entertainment 95

NetBase

MAY 2, 2019

Engaging consumers is all about connecting to them personally – as if you were their bestie, hanging out over coffee. Create – use audience segment insights to create a unique fandom around your brand, with a culture all its own; think Justin Bieber’s “ Beliebers ”. But here are some ways to do that more specifically.

Engagement 71

Engagement Entertainment Sports Social Media 71

Kustomer

NOVEMBER 1, 2021

Check out our favorite customer service podcasts, or keep reading for some entertaining podcast history. While the entertainment value of podcasts is largely acknowledged, they also work as a great educational tool. Discover an energized, connected community offering inspired solutions from around the globe. Just for Kicks?

Customer Service 90

Customer Service Entertainment Trends Social Media 90

C3Centricity

JUNE 28, 2018

CMOs are no longer afraid to raise their voice or take a stand on political and social issues – because that’s how they connect and build trust with their customers. 11 entertainer. How brands can become more human and approachable. Talk about broadening their skills! I suggest looking at the following five areas: 1. 2 designer.

Marketing 249

Marketing Brands Analysis ROI 249

Totango

APRIL 25, 2019

Edgar Papke followed with an interactive session that shared a framework for true alignment and building brand intention, customer-centric culture and innovation by design. Spark enables you to dream big and achieve results in just a few weeks. Optimum Agility – Zoom. Strongest Impact – Avero.

NPS 54

NPS Connections Customer Centricity Customer Success 54

BirdEye

JANUARY 24, 2025

It's about building real connections and driving strong social media engagement. Therefore, hotels must do more than exist on these channelsthey need a tailored approach to connect with guests, build trust, and showcase their unique selling points. Bottom Line Up Front Successful hotel marketing isn't just about showing up.

Social Media 52

Social Media Hotels Strategy Marketing 52

Customer Guru

MARCH 7, 2018

BookMyShow is India’s largest entertainment ticketing portal today, launched in Aug 2007 as India’s first ticketing aggregator. Its primary focus has always been delivering the very best entertainment experience to its dedicated customers. Connect with Jennifer Parnell on LinkedIn. About BookMyShow.

Customer Engagement 62

Customer Engagement Net Promoter Score Entertainment Engagement 62

Enalyzer

NOVEMBER 13, 2020

Due to the overwhelming underreported cases of workplace sexual harassment, companies must be part of a cultural change to make it safer for employees to come forward. Use the power of your company to address the societal problem, e.g. if you’re in the entertainment industry, make films that inform the public about sexual violence.

Measurement 98

Measurement Entertainment Hospitality Hotels 98

C3Centricity

JUNE 28, 2018

CMOs are no longer afraid to raise their voice or take a stand on political and social issues – because that’s how they connect and build trust with their customers. 11 entertainer. How brands can become more human and approachable. Talk about broadening their skills! I suggest looking at the following five areas: 1. 2 designer.

Marketing 229

Marketing Brands Analysis ROI 229

Beyond Philosophy

JANUARY 19, 2022

Dobrev says his goal is to immerse our end users in the Coke culture narrative. So, they’re creating a solid connection with customers via an interaction with the products they bought and enhancing the experience with technology. . Usually, you think of VR as an entertainment experience. There you have it.

Examples 88

Examples Entertainment Technology Interaction 88

Maru Group

APRIL 16, 2020

In a time of sheltering in place, video games are proving to be an outlet for control, connection, and creativity. We’ve seen a dramatic increase in people reaching for digital entertainment as a means to cope with what the new-normal COVID-19 has imposed on the world. Connection. Creativity.

Brands 60

Brands Strategy Entertainment Video 60

ProProfs Chat

MAY 6, 2020

Takeaway: If a remote employee is calling you after work hours, entertain the call. This boosts remote team collaboration and makes them feel connected to you as a team. . Connect Their Goals With Yours and Your Company’s Goals. So, align your team’s goals with yours for integrated work culture. Conduct regular meetings.

Tips 108

Tips Management Customer Service Video 108

ShepHyken

APRIL 1, 2022

Whether it is shopping, banking, working, entertainment, or even dating, digital options are available nowadays, and people are using them. . And with the rise in the digital culture, it will further impact your customers’ buying decisions and potential customers. Customer Feedback and Reviews. Mobile-friendly Options.

Trends 86

Trends Social Media Conference Exceptional Customer Service 86

BirdEye

APRIL 24, 2023

Digital marketing is a powerful way to connect with your customers and grow sales. From the exciting growth of social media to the importance of data analytics and artificial intelligence (AI), today’s digital landscape presents an abundance of opportunities for marketers to connect with customers like never before.

Marketing 93

Marketing Social Media B2C Advertising 93

Storyminers

JULY 6, 2020

With a surprisingly relatable, conversational and very entertaining style, David delivers profoundly insightful and hard-hitting content to business audiences across a broad range of industries and categories. Jeff helps clients develop customer-focused cultures. Hilary is a New York City-based freelance journalist. Jeremy Watkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Beyond Philosophy

APRIL 25, 2019

For example, companies now use your Wi-Fi connection to know where you are when you linger in a store and don’t get me started on the sheer amount of information “they” have about your clickstream data (i.e., Furthermore, the examples Hedgecock has seen are funny and entertaining. the websites you visit and in what order).

Technology 118

Technology Analysis Software Study 118