ECXO

SEPTEMBER 30, 2023

Let’s continue to foster moments of genuine connection, to listen, digest and execute as also to innovate. Together, we’re not just celebrating CX Day, but creating a culture where exceptional experiences in both B2B and B2C as H2H are at the heart of everything we do. 03(38) Join us for an inspiring session!

Meeting 296

Meeting Customer Centricity B2C Culture 296

Experience Investigators by 360Connext

AUGUST 6, 2024

Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders. First, we navigate a cultural revolution in Japan, where companies are redefining traditional norms to support their employees.

Entertainment 310

Entertainment Culture Consulting Connections 310

ECXO

MARCH 31, 2025

Wondering why companies spend millions on restructuring, culture programs, and leadership trainingonly to end up right where they started. A culture of burnout, disengagement, and resistance to change. The Brain and Psychological Safety The brain is wired to seek safety, connection, and autonomy. Whats in the corporate shadow?

Leadership 156

Leadership Innovation Culture Loyalty 156

Experience Investigators by 360Connext

JANUARY 18, 2022

One of the traits of successful organizational culture is how that intangible but important aspect of culture – how we want all employees to see who we are and where we fit in the world – needs to be “pervasive,” according to research published in the Harvard Business Review. I tend to agree.

How To 378

How To Customer Journeys Culture Training 378

InMoment XI

MARCH 23, 2022

Despite what all the debate over The Great Resignation might imply, though, there is in fact a hierarchy of causes and events that we can definitively track to what we’re seeing in the job market right now. Culture, Infrastructure, and Operational Challenges.

Brands 370

Brands Policies Employee Engagement Employee Experience 370

CSM Magazine

OCTOBER 29, 2024

In this article, we will explore the artistic aspects of video games, how they inspire creativity in both players and developers, and the growing cultural impact of games as an art form. Esports has also followed this trend, evolving from ordinary tournaments into grand events and spectacles.

Video 105

Video Entertainment Culture Transportation 105

BlueOcean

OCTOBER 30, 2024

Concerns about transfer of knowledge, culture, and maintaining the intangibles are enough to keep many executives awake at night (will my customers be okay in the hands of a new partner?). Cultural Alignment Concerns The Concern: We know your company has worked diligently to establish a strong and distinctive brand.

Contact Center 156

Contact Center Comparison Culture Customer Service 156

C3Centricity

JULY 1, 2019

In a customer-centric organisation, everyone has annual objectives which include connecting with customers on a regular basis. Some organisations also make a habit of getting their employees to watch and listen to their customers in direct observation or connection sessions. Please contact me for more on our 1-Day training sessions.

Culture 234

Culture Exercises Connections Customer Centricity 234

eglobalis

MARCH 30, 2025

Likewise, cultural differences make survey responses inconsistent across regions; a neutral score in one country might indicate dissatisfaction in another. Over time, the need to connect dots led to centralized CX platforms. With predictive insights, businesses can personalize the customer journey dynamically.

Survey 317

Survey Banking NPS Effort Score 317

ECXO

JULY 21, 2023

This webinar will discuss the following points and will answer your questions that you can post upfront below on our LinkedIn main event page. How to develop the so-needed emotional connection in your early engagement How to deliver and generate a great experience from the first digital and human interactions.

B2B 120

B2B Video Culture Consulting 120

AWS Machine Learning

MARCH 6, 2025

The result is a system that delivers comprehensive details about events, weather, activities, and recommendations for a specified city, illustrating how stateful, multi-agent applications can be built and deployed on Amazon Web Services (AWS) to address real-world challenges.

System 114

System Analysis Tools Examples 114

Calabrio

JUNE 29, 2020

I believe the work we have done as a collective Calabrio team to create a culture of collaboration, sharing, inclusion and innovation is the foundation of our 2020 Top Workplace ranking. . More than ever we need to operate as a truly connected, global company. It looks different today, but is just as strong as ever. .

e-support 264

e-support Culture Employee Engagement Innovation 264

AWS Machine Learning

JANUARY 22, 2025

However, when users want to search or book flights and hotels, they are connected to an agent who guides them through the process, collecting essential information while maintaining the session until completion. Create the Condition node with the following information and connect with the Query Classifier node.

Travel 126

Travel Hotels e-support Examples 126

Experience Investigators by 360Connext

APRIL 30, 2024

From the very first spark of interest to the warm afterglow that follows an event, we dissect the customer journey, offering strategies to heighten every touchpoint. Tune in as we elevate the conversation from customer service basics to a comprehensive understanding of what truly makes an event unforgettable.

Customer Journeys 143

Customer Journeys Entertainment Touchpoint Resources 143

CX Accelerator

MAY 28, 2019

So how does one develop a team culture such as this? The best companies connect their employees to each other and to their community in a unique way. Bonus points if you can create a service event that brings you together with your local customers! These are but a few ways to develop a culture of caring. Photography.

Culture 140

Culture Contact Center Customer Journeys Hospitality 140

eglobalis

AUGUST 13, 2024

Compared to other cultures known for their innovation, such as the USA and Germany, Samsung’s pace of change is exceptional. By fostering a cohesive and user-friendly ecosystem, Apple ensures that its customers remain deeply connected to the brand. Apple: Apple’s brand loyalty is legendary.

e-support 509

e-support Innovation Customer Centricity Loyalty 509

ShepHyken

MARCH 26, 2021

He writes about how creating a company culture video helps your business to build stronger relationships with your customers. Larger companies tend to lack such a close connection with their customers. Many companies stay away from culture videos because they don’t feel they have something worth showing. Choose Honesty.

Video 151

Video Culture Company How To 151

ECXO

APRIL 13, 2023

Navigating the Complexities of Customer Experience Across European Cultures Article source here : CX maturity models in Europe vary from country to country. Each country has its own distinct culture, traditions, and norms, which can make it difficult to establish a unified customer experience mindset. How does CX maturity stack up?

Culture 156

Culture Customer Experience B2B B2C 156

ECXO

DECEMBER 25, 2024

To all of you celebrating Christmas and Hanukkah , we extend our warmest wishes for joy, connection, and peace. Foster a culture where employees feel valued and motivated to deliver exceptional service. Build a Community Around Your Brand What to Do: Foster customer communities through forums, social media groups, or exclusive events.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

Experience Investigators by 360Connext

AUGUST 20, 2024

After a while, it’s easy for Sam to think a culture focused on customer experience was an aspirational idea at best. CX is a true part of the culture of the organization, and it’s a business strategy to achieve organizational success for everyone. Those early onboarding experiences are pushed further and further from reality.

How To 282

How To Customer Journeys Customer Centricity Training 282

ECXO

AUGUST 9, 2023

This means ensuring that your PS and consulting should be strictly aligned with your experience management approach – as part of your company culture. It often requires new ways of thinkng: business realignment, operational change or a shift in culture of adaptation. Embedding a client focus starts with your culture.

Consulting 296

Consulting Competitive Advantage Culture Touchpoint 296

Experience Investigators by 360Connext

OCTOBER 5, 2021

It sometimes means starting small, but if you can find ways to connect with a few other change agents across the organization, that’s when things can build momentum. Organize educational events with speakers from both inside and outside the organization focused on customer experience.

Customer Journeys 367

Customer Journeys Social Media Contact Center How To 367

InMoment XI

MAY 23, 2023

Aegon are certainly delivering on this agenda and are continuing to succeed by connecting people and processes across the entire organisation to achieve shared goals and focus on growth. Keep reading for the top takeaways: 3 Key Takeaways From the Presentation: Takeaway #1: Be BOLD Set out to create a customer-obsessed culture, and get there!

Customer Centricity 195

Customer Centricity Culture Insurance Conference 195

Integrity Solutions

APRIL 16, 2021

Building a customer-centric culture is more challenging than you might initially think. But every organization has the ability to build a strong customer-centric culture- and it doesn’t have to be complex. And that one thing is something they absolutely can control: building and maintaining a customer-centric, mission-driven culture.

Customer Centricity 117

Customer Centricity Culture Competitive Advantage Customers 117

Calabrio

MARCH 11, 2025

In essence, modern call center quality assurance is about creating a culture of continuous improvement, where every interaction contributes to a superior customer experience. Create ongoing feedback loopsand a culture of continuous improvement Frontline agents are hungry for feedback on their performancebut too often they arent getting it.

Contact Center 130

Contact Center Call Center Effort Score Chatbots 130

Calabrio

JUNE 21, 2021

The events we all weathered over the past year and a half revealed many challenges to overcome – and that is exactly what Calabrio did, not just meeting the challenges but embracing the opportunities that they presented. The Star Tribune award exemplifies that the decisions we made as a company were in the best interests of our employees.

Culture 246

Culture Groups Connections Engagement 246

ijgolding

NOVEMBER 22, 2016

What all seasoned customer experience professionals know, is that you can have all the tools and methodologies in the world, but if the culture of an organisation does not support your ability to transform the way that organisation behaves, then customer centric transformation may remain a pipe dream. It is not a project or an initiative.

Customer Centricity 120

Customer Centricity Culture Tips Strategy 120

ShepHyken

JANUARY 28, 2025

Customer Training Is a One-Time Event: Many companies include a customer service training module in their onboarding. Ongoing training and/or reminders are the key to a successful customer-focused culture. One is about your culture. Connect with Shep on LinkedIn. Thats a great start, but it needs to be sustainable.

Loyalty Programs 95

Loyalty Programs Customer Service Training Training Culture 95

BirdEye

FEBRUARY 5, 2025

Restaurant social media marketing is not just about posting a few pictures of food anymoreits about creating a space where your customers connect, trust, and get inspired to visit. Social media management is crucial in helping restaurants build their social media presence and connect with their target audience.

Social Media 104

Social Media Tips Marketing Video 104

C3Centricity

JUNE 25, 2020

2 Assess the Optimum Way of Connecting with Your Customers. Do you know the best way to contact your target customers, as well as their preferred place and time to connect? It can increase the success of regional and global launches by identifying cultures with similar levels of a specific need. Is it one-way or two?

Customer Centricity 262

Customer Centricity Competitive Advantage Trends Brands 262

AskNicely

JUNE 22, 2018

Christina Burns, VP of Customer Success at Ruby Receptionists , is here to give us the secret to a truly customer-obsessed company culture: be first and foremost employee-obsessed. This strong connection comes down to their core philosophy: incent, inspire, and empower your employees. Want to see CX Obsession happen in your city?

Net Promoter Score 150

Net Promoter Score Video Culture Connections 150

InMoment XI

SEPTEMBER 20, 2022

Even consultants and professional HR associations like the Society for Human Resource Management have determined that even high-level satisfaction doesn’t necessarily mean closer connection to the employer or greater employee performance. How aligned they are with the company’s overall business goals and culture. What keeps them there.

Customer Experience 195

Customer Experience Employee Engagement Culture Conference 195

ECXO

JUNE 20, 2023

How do you shift to a purpose-driven culture? It’s hard work changing culture. The ECXO Next Event: The European Customer Experience Organization (ECXO) , in partnership with SAS , is delighted to announce and invite you to a new practical discussion: –Creating Engaging Experiences in Real-time.

B2B 367

B2B Brands Innovation Government 367

ShepHyken

MARCH 4, 2024

How can businesses foster strong connections between their employees and the communities they serve? How can a company create a culture that values giving back and community involvement? Top Takeaways Creating a good corporate culture includes “having your employees’ backs.” positively impacts the culture.

Culture 90

Culture Company Wireless Customer Satisfaction 90

CSM Magazine

FEBRUARY 19, 2025

Arizonas Cycling Culture – A Community Built on Service Arizona has developed into a premier destination for cyclists, with its mild winters, scenic desert landscapes, and thriving urban cycling infrastructure. Group rides and community events that connect riders. Community events that promote responsible riding practices.

Customer Service 52

Customer Service e-support Culture Insurance 52

ECXO

APRIL 21, 2023

link] For more practical events follow the ECXO.org [link] This webinar will discuss the following points and will answer your questions that you can post upfront below on our Linkedin main event page. How can your culture adapt? Ensure your place by registering now.

B2B 156

B2B Engagement B2C Customer Experience 156

InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! If you couldn’t attend the event, fear not! Let’s take a look!

Customer Experience 195

Customer Experience ROI Return on Investment Financial 195