SurveySparrow

DECEMBER 20, 2018

Hence It’s more important than ever to improve and cultivate a healthy culture in your company, with 83% of the HR managers claiming employee turnover to be a major influential factor in the future of your company new and improved company culture ideas have become the new hot topic and rightly so. The Best Company Culture Ideas.

Culture 69

Culture Company Policies Employee Engagement 69

ShepHyken

OCTOBER 3, 2016

It’s all about creating the right culture! He’s constantly trying new ideas and pushing the envelope to achieve better experiences for both his employees and guests. Now he turns to wearable technology (the Apple Watch) to take the guest experience to the next level. Every company should do all four!

Airlines 125

Airlines Customer Service Infographics Customer Retention 125

Michel Falcon Experience

APRIL 13, 2023

Michel Falcon: Welcome to the People-First Culture podcast with me, Michel Falcon, where I share lessons I’ve learned and those of others on how to build a more purposeful business and career. Welcome to the People-First Culture podcast with Michel. When did you first learn that company culture could actually drive growth?

Culture 60

Culture Company ROI Leadership 60

BirdEye

JANUARY 24, 2025

It's about building real connections and driving strong social media engagement. Share the right content, encourage guests to share their stories, and you'll build trust and turn followers into fans. Responding to comments, reposting stories, and answering queries builds human connection and drives loyalty.

Social Media 52

Social Media Hotels Strategy Marketing 52

ECXO

SEPTEMBER 4, 2024

The company encourages its employees to connect with customers on a personal level, whether it’s through extended phone calls or handwritten notes. Southwest Airlines: Humility and Ego Control Southwest Airlines embodies the Stoic principle of diminishing ego through its employee-first culture.

Customer Experience 156

Customer Experience Airlines Handbook Policies 156

Stella Connect

JANUARY 18, 2022

By contrast, employees at some notable tech companies are encouraged to spend a proportion of their time working on their own projects — Gmail started life this way, for example — and Ritz Carlton employees are encouraged to seize the initiative when opportunities to elevate the guest experience present themselves.

Customer Experience 102

Customer Experience Contact Center Guest Experience Training 102

BirdEye

DECEMBER 27, 2024

Creating an authentic review-generation culture requires strategic and thoughtful approaches that don’t feel forced or transactional. 3 ways to build strong relationships with loyal customers First, successful restaurants leverage review insights to personalize guest experiences.

Multi-Channel 52

Multi-Channel Social Media Feedback Analysis 52

BirdEye

FEBRUARY 20, 2025

They cover various industrieshospitality, retail, real estate, healthcare, and personal servicesallowing businesses to connect with targeted audiences. Apple Business Connect Apple Business Connect is gaining popularity among Australian users, especially those using iPhones and other Apple devices. Smile.com.au

Automotive 94

Automotive Insurance Healthcare Hospitality 94

CSM Magazine

JUNE 5, 2024

Staying informed about current trends can help businesses provide memorable guest experiences. Here are some key customer experience trends shaping the hospitality industry today. Personalised Experiences Personalisation is no longer just a trend; it’s a necessity.

Hospitality 52

Hospitality Trends Industry Hotels 52

Experience Investigators by 360Connext

JULY 16, 2019

How often do you connect the dots between what you want from your strategy and how that will positively impact the business? We tend to get excited about customer experience projects. Your employees need to hear about your customer experience mission in ways that relate to them and their everyday lives. You heard me.

Strategy 110

Strategy Customer Experience How To Customer Journeys 110

CSM Magazine

JUNE 15, 2021

Avtex, a TTEC Digital company, announced today the hiring of Brian Lannan as Vice President of Retail Experience. In his most recent role, Brian led the Guest Experience team at Target, where he was responsible for experience strategy and insights, guest-centric culture development, voice of guest, and brand and reputation insights.

Retail 52

Retail Guest Experience Contact Center Consulting 52

Magellan Solutions

JANUARY 19, 2024

The front desk is the heart of a hotel, managing guest experiences and providing 24/7 hospitality. The front desk always prioritizes guest needs. It makes every moment memorable and elevates the customer experience. It makes guests feel genuinely appreciated and looked after. Your success is our commitment.

Hotels 52

Hotels Hospitality Guest Experience Travel 52

Optimove

JULY 19, 2022

Savvy hoteliers are on standby, ready to elevate and optimize the guest experience, cultivating valuable, long-term connections, and boosting the bottom line – and doing a substantial chunk of it through, you guessed it, their mobile app! billion in 2021 to a whopping $4.5 billion this year. We love our hotel apps.

Hotels 52

Hotels Marketing Guest Experience Travel 52

NetBase

MARCH 2, 2020

This includes insights that reveal business trends, help them connect with consumers, and enable them to understand the story behind competitors and the market. Wingstop sets up a “command center” to track and respond to customers in real-time on game day to make sure they have a great guest experience.

Social Media 60

Social Media Multi-Channel Leadership Entertainment 60

Clarabridge

MAY 4, 2017

Coming off of the heels of a noteworthy first day and a night of ‘getting into the groove’ with an eighties cover band at LIV Nightclub, Day 2 of Clarabridge Customer Connections (C3) Conference did not disappoint! HCSC and Northridge Group Break Down the Importance of an Effortless Experience.

Customer Service 45

Customer Service Social Media Conference Guest Experience 45

Qualtrics

JULY 2, 2019

At Qualtrics we want to connect our people to careers that feed their purpose; jobs that motivate & inspire them. In the past, before changing to a sales career (outside of Qualtrics), I was actually an analyst for guest experience at the Hilton Headquarters, working with a Qualtrics competitor.

Sports 34

Sports Guest Experience Culture Travel 34

SurveySparrow

JUNE 30, 2023

Considers emotional connections, perceptions, and customer satisfaction. Breaking down these silos and integrating data and systems is key to delivering a unified and consistent experience. Overcoming this challenge involves aligning the entire organization around the customer and fostering a culture of empathy and customer focus.

Customer Experience Design 52

Customer Experience Design Customer Experience Effort Score Customer Journeys 52

Michel Falcon Experience

MARCH 17, 2023

Michel Falcon: Welcome to the People-First Culture Podcast with me, Michel Falcon, where I share lessons I’ve learned, and those of others, on how to build a more purposeful business and career. Thank you for joining me on this episode of the People-First Culture Podcast. Hey, everyone. If you are new to the podcast, welcome.

Hospitality 60

Hospitality Customer Experience Banking Sports 60

Happy or Not

APRIL 1, 2025

This means allocating resources for customer feedback tools, encouraging teams to respond to feedback in real time, and fostering a culture where continuous improvement is a priority. Businesses that make feedback a priority see improvements not only in customer experience but also in operational efficiency and overall profitability.

Feedback 36

Feedback Net Promoter Score Effort Score Customer Retention 36

Kustomer

SEPTEMBER 9, 2021

Creating a customer-centric culture can mean a lot of things. For some, empathy comes naturally and they’re able to really connect with customers on a personal level. Back in 2007, I joined the team at Hershey and got to build out, at that time was a guest experience program. I got to do that for five years.

Effort Score 85

Effort Score Contact Center Self Service Metrics 85

LiveChat

FEBRUARY 15, 2016

Of course it’s a good thing, because it means that they wouldn’t be a right fit for the company’s culture. This helps them feel emotionally connected to the company and to their jobs. Other words: those who don’t have a right attitude, won’t be willing to join Disney’s crew. Another thing we can learn from them!

Customer Service Training 28

Customer Service Training Training Customer Service Exercises 28

ImprintCX Articles

NOVEMBER 6, 2023

Exceptional organizations focus on developing and continuously innovating their culture, it doesn’t just happen on its own. If you create an exceptional culture centered on shared value and take care of your team, they will take care of your business. 1 in the NFL’s annual Voice of the Fan survey for best game-day experience.

Entertainment 52

Entertainment Culture Sports Guest Experience 52