Lumoa

FEBRUARY 6, 2018

If your business isn’t interested in CX then it’s effectively saying “we don’t care who buys our product, as long as somebody does” – this WILL find you out in today’s connected, empowered world. Short termism is mostly the result of a product-centric and “numbers focused” culture, which inevitably results in a “race to the bottom”.

Customer Experience 304

Customer Experience Customer Centricity Self Service Culture 304

Experience Investigators by 360Connext

JULY 6, 2021

But customer experience is a team sport, so great cross-functional teams also understand how important it is to communicate ongoing success and support the processes and systems required to deliver to the customer throughout their journey. The best way to do that is to share both data and stories that connect emotionally with leaders.

Effort Score 358

Effort Score Customer Journeys Net Promoter Score Government 358

Optimove

JUNE 24, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Keeping sports bettors engaged after their favorite team is eliminated helps maintain player loyalty and drive continuous interaction. Encourage bettors to support and bet on surrogate teams geographically or culturally close to their favorites.

Sports 69

Sports Tips Engagement Analytics 69

Experience Investigators by 360Connext

DECEMBER 8, 2020

When you can connect the dots to understand what CX efforts drive business results, you can work deliberately towards driving even better results, and do so with the buy-in of leaders who recognize the effect CX is having on their goals as well. . Customer experience is a team sport. If not, how can they be included in the future?

Customer Experience 329

Customer Experience Net Promoter Score Effort Score Exercises 329

Experience Investigators by 360Connext

MARCH 5, 2024

They become champions of CX, too, by connecting day-to-day work to direct customer outcomes and integrating CX into the entire employee journey. How Customer Experience Leaders Can Shape The Employee Experience CX is a team sport. HR and L&D teams enable employees with the processes, technology, and education they need to thrive.

Employee Experience 260

Employee Experience Customer Experience Customer Journeys Net Promoter Score 260

Customer Bliss

NOVEMBER 1, 2018

How do you hold yourself accountable when managing culture and employee experience? Mary and her team ensure that they’re conscious and connected with the driver community. Mary spontaneously goes to driver-organized meetups because she wants to show up, connect, and be present for what’s happening with the drivers.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

Experience Investigators by 360Connext

APRIL 23, 2024

It’s up to CX leaders to clearly communicate about these connections for their organization. Identify and Measure Key Performance Indicators (KPIs) Understanding the connection between CX initiatives and KPIs is crucial. Strategic Investments in Customer Experience As we often say, CX is a team sport.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

SurveySensum

NOVEMBER 5, 2024

Nike is one of the most reputable apparel and shoe brands in the sports industry, boasting a value of over 30 billion US dollars. Nike has created a culture of exclusivity with its loyalty program and this approach doesn’t just increase repeat purchases, it also makes customers feel like they are part of something bigger.

NPS 52

NPS Loyalty Strategy Loyalty Programs 52

ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. We all learn from each other in CX is one way CX is a team sport. Two very different CX is a Team Sport analogies may be surprising to you.

Sports 62

Sports Chief Customer Officer Conference Customer Centricity 62

Customer Bliss

AUGUST 9, 2018

PTC is a B2B global software company that offers a technology platform and solutions to help companies design, manufacture, operate, and service things for a smart, connected world. Drive culture change. Define Customer Success and Speak the Same Language. Customer Room goals: Educational space for employees. About Elizabeth Curtin.

Customer Experience 175

Customer Experience Net Promoter Score Chief Customer Officer Effort Score 175

Kayako

JANUARY 24, 2018

Jeff Toister is the bestselling author of The Service Culture Handbook. Customer support works better as a team sport. Connecting your customer support software through integrat ions with popular CRMs (like Salesforce ) so that support, marketing, and sales teams know everything they possibly can in any conversation.

Customer Centricity 254

Customer Centricity Self Service Trends Customer Experience 254

Comm100

MARCH 8, 2017

By connecting on Twitter with the experts listed below, you will ensure that you’re getting your daily dose of tools, tips, and advice on customer service from the experts who have been there, done that, and have plenty to say on the matter. Connect with Jeannie Walters on Twitter for updates to her podcast and more. Chelsea Krost.

Customer Service 0

Customer Service Chief Customer Officer Customer Centricity Consulting 0

CSM Magazine

NOVEMBER 15, 2024

Think of a slogan as a brand’s calling card – a chance to showcase its unique voice, impress customers, and establish a connection that’ll last long after the first impression fades. Memorable slogans should connect with the audience, resonate with their values, and be easy to recall and appreciate.

Customer Service 52

Customer Service How To Social Media Culture 52

Avaya

APRIL 9, 2019

Sports marketing, sponsorship, fan engagement, player tech, these are all things that have come on heavy in recent years. Previously, sports were simply about the main media networks, the prime times, the most popular sports, and the players. But now… the business of sports has grown infinitely and means so much more.

Sports 51

Sports Trends Entertainment Contact Center 51

ShepHyken

SEPTEMBER 23, 2024

It can be as simple as knowing clients’ names and remembering previous interactions. Trust can transform your customer relationships from a vendor-customer connection to a partnership. Knowing your clients well helps provide better advice and services tailored to their needs.

Culture 89

Culture Sports How To Financial 89

Maru Group

MAY 5, 2020

As we continue to seek to understand how the COVID-19 pandemic affects consumers’ day-to-day realities, we conducted qualitative research with sports fans to dive deep into their feelings, actions, and attitudes. Globally, sports have been put on hold. Cultural Context. As any fan knows, sports represent more than competition.

Sports 53

Sports Engagement Marketing Entertainment 53

North Highland

JUNE 3, 2019

In this blog, Pavan Bilkhoo, a leader within North Highland’s Global People & Change practice, chats with Joe Shaw, the Saracens Skills and Attack Coach, and gets his thoughts on how organisations can develop purpose-driven values and create enviable cultures for their teams – whether in sport or business.

Culture 74

Culture Sports Meeting Connections 74

Maru Group

MARCH 16, 2021

But a focus on television broadcasting obscures the fact that the way people interact with sports is changing, with people embracing video highlights and moving away from watching entire games. Maru recently partnered with Variety magazine to produce an in-depth look into how people relate to sports. Other sports are faring far worse.

Sports 52

Sports Innovation Social Media Culture 52

AWS Machine Learning

FEBRUARY 21, 2025

Communication between the two systems was established through Kerberized Apache Livy (HTTPS) connections over AWS PrivateLink. Model Development: Data exploration and model development are conducted using tools such as Jupyter or Orchestration, which communicate with the Spark server over Kerberized Livy connection.

Data 80

Data Company Effort Score Financial 80

Michel Falcon Experience

JANUARY 9, 2020

On Breaking It Down, I sit down with entrepreneurs and business executives to help them solve company culture, employee engagement and customer experience challenges in their organization. On the premiere episode with CEO/Founder of Sport and Social Group Kristi Herold and I explore: 1. Tipping Culture In Non-Traditional Tipping Jobs.

Engagement 78

Engagement How To Sports Employee Engagement 78

ShepHyken

JULY 8, 2024

She said a few other words that insulted her coworkers, but I stopped her and said as nicely as I could, “I’m sorry you’re frustrated with the team in the kitchen, but you really shouldn’t complain about them to us.” Customer service is a team sport. Connect with Shep on LinkedIn.

Sports 147

Sports Customer Service Training Customer Service Training 147

BlueOcean

JANUARY 20, 2022

The cherry on top of these considerations is the cultural alignment between your organization and your customer base. We regularly partner with brands who like to be able to connect with their customers at a personal level.

Contact Center 156

Contact Center Customer Care Infographics Sports 156

CX Accelerator

DECEMBER 5, 2017

There may be a suffocating culture in play in which people do not experience the freedom to be themselves, or you as a leader may be ignorant to the true nature of the team. When you invest the time and energy to allow agents to connect socially and forge meaningful relationships, you are paving the way for long-term loyalty.

Loyalty 140

Loyalty Customer Service Contact Center Sports 140

Calabrio

DECEMBER 10, 2020

It’s also an opportunity to focus on the customer experience and ‘people’ skills that help agents connect with customers and exceed expectations. Supervisors today have an opportunity to create highly collaborative teams that share information and work together, much like a sports team.

Contact Center 130

Contact Center Self Service Competitive Advantage Leadership 130

DCX

JANUARY 19, 2025

Whether it’s leveraging AI to predict needs, fostering curiosity to uncover hidden insights, or putting people first to create meaningful connections, the key to success is being deliberate about how you show up for customers. Curiosity gets a whole lot better when it’s a team sport.

Travel 52

Travel Customer Centricity Culture Brands 52

ShepHyken

MARCH 26, 2024

Whether it’s sports, entertainment, or business, some people are so good that what they do looks easy. I Googled the quote to find out who to attribute it to and found numerous variations: In sports, Ken Griffey Jr., Connect with Shep on LinkedIn. Isn’t that what the best people do? There’s a difference!

Entertainment 93

Entertainment Sports Customer Service Training Training 93

BlueOcean

DECEMBER 13, 2022

KPMG Global Sector Leader, René Vader, says, “If you’re trying to build brand loyalty today, an emotional connection is no longer a nice-to-have, it’s a need-to-have.” Of course, what that emotional connection looks like is highly dependent on your target audience, but there are some common factors that build the foundation of loyalty.

Loyalty Programs 177

Loyalty Programs Loyalty Rewards Programs Social Media 177

BirdEye

APRIL 23, 2025

Australian consumers are more informed and connected and expect consistent, relevant interactions. Churchills Sports Bar adopted Birdeyes all-in-one inbox and QR-based review process, resulting in a 350% surge in Google reviews and improved response times. Businesses that meet these expectations are gaining a clear edge.

Strategy 52

Strategy Customer Experience Customer Journeys Social Media 52

Lumoa

OCTOBER 31, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. trillion in assets recently said, “Today’s culture of quarterly earnings hysteria is totally contrary to the long-term approach we need." It will also be thrilling to see how UX, customer centricity and empathy will be connected to the field of AI.

Customer Experience 150

Customer Experience Customer Centricity Culture Consulting 150

Integrity Solutions

JUNE 18, 2021

We often associate “coach” with a sports analogy. Below we’ve aggregated 10 sales coaching articles, blogs and infographics various subject matter experts from across Integrity Solutions have published that demonstrate the importance and results of developing a culture of sales coaching in an organization. Manage or Coach?

Sales 96

Sales Leadership Infographics Culture 96

Joe Rawlinson

JULY 22, 2024

Boosting Team Morale Team spirit is crucial for a cohesive work culture. Imagine your team members sporting customized apparel or stationery—these items not only create a professional look but also reinforce a shared identity and pride in their workplace. Personalized merchandise can foster a sense of unity and pride among employees.

Apparel 78

Apparel Return on Investment Sports Culture 78

Experience Investigators by 360Connext

JULY 24, 2019

SportsClips offered haircuts in a sports-themed salon to create an experience for guys, instead of the standard salon serving women. Old systems don’t connect the data between customer and experience. Organizational culture and systems can’t change. Old school businesses often had a culture of “CYA.”

Customer Journeys 110

Customer Journeys Culture Customer Centricity CRM 110

Michel Falcon Experience

JANUARY 10, 2019

Before we get into the 5 Customer Service Skills, make sure to connect with me on LinkedIn and let me know which Customer Service Skill you like the most – I’d be happy to answer any further questions you may have after reading the article! Why did some customers not care to talk about the local sports team?

Training 151

Training Customer Service How To Employee Engagement 151

ECXO

DECEMBER 26, 2023

About the book: The Digital Seeker distils key lessons from the compelling stories of innovative businesses: not just tech companies but companies spanning a wide range of industries, including amusement parks, fashion, sports, health care, distribution, and the public sector. messaging, social media, live chat, video chat, online reviews).

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

InMoment XI

OCTOBER 4, 2024

Encourage a customer-centric culture. Let’s look at a few examples of how businesses put CXM into practice: An online sports watch retailer enables omnichannel support to let customers interact with them via Instagram, email, and live support chat. This strategy makes customers feel more connected and loyal to the brand.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

Beyond Philosophy

OCTOBER 3, 2014

From a sporting context, an organization can decide they are going to take part or try to win. Starting with the interview, they are committed to finding people that fit the culture they are trying to create. To read more from Colin on LinkedIn, connect with him by clicking here.

Leadership 154

Leadership CEM Sports Hotels 154

Michel Falcon Experience

MARCH 10, 2019

My book is titled, People-First Culture: Build a Lasting Business By Shifting Your Focus From Profits to People. I define People-First Culture by building a business that your employees and customers will admire. These experiences build admired, People-First Culture companies. Simple, right? Ask how Rosa’s doing.

Tips 112

Tips Management Culture Employee Engagement 112