Experience Investigators by 360Connext

MARCH 9, 2015

There are plenty of groups on LinkedIn focused on customer experience, and some of them are great and some of them are not-so-great. If you are trying to become a customer-centric leader at a bank, that can be very different than an independent bookstore. The ones I find most interesting are the industry-specific ones.

Customer Experience 110

Customer Experience Chief Customer Officer Customer Experience Professionals Resources 110

ShepHyken

NOVEMBER 30, 2018

Task: Identify a “gap” in the customer experience journey. Customer-centric organizations do not invest in chatbots for the sake of “keeping up with the Joneses.” They invest to meaningfully improve the customer experience. Goal: Delivering a Consistent, Omnichannel Experience.

Omni-Channel 96

Omni-Channel Self Service Policies Abandon Rate 96

CX University

NOVEMBER 21, 2020

Underpinned by a rock-solid customer experience strategy, deliberate and differentiated customer experiences deliver business results by growing brand loyalty organically, by focusing on customer success, customer effort and customer emotion.

Net Promoter Score 98

Net Promoter Score Brands Effort Score Loyalty Programs 98

Customer Guru

MARCH 7, 2018

Devika Vittal is the Director of Customer Experience at UAE Exchange. She is a seasoned customer experience professional with a demonstrated history of working in the financial services industry. Her expertise in this space helped UAE Exchange win two Customer Experience Benchmarking Index Awards for 2014.

Customer Experience 60

Customer Experience Customer Centricity Leadership Innovation 60

CustomerSuccessBox

MARCH 4, 2022

Deploying programs to help promote company value with customers, customer goal attainment, new features, and new use-cases; and designing the customer journey to assist drive customer lifetime value. Oversee the technology adoption process with tools and systems like the Customer Success Management Software, etc.

Customer Success 52

Customer Success Customers Leadership Sales 52

Steve DiGioia

DECEMBER 5, 2016

an independent research and publishing firm focused on customer-centric business management, and Founder/Editor-in-Chief of CustomerThink.com, the world’s largest community dedicated to customer-centric business. It’s not good enough to show how improved customer experience will, for instance, improve customer loyalty.

Industry 100

Industry Culture Metrics Customer Centricity 100

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Annette Franz.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Annette Franz.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

PeopleMetrics

AUGUST 27, 2015

Do prospects come from customers, or do customers come from prospects? Because the prospect and customer experience are connected, you can start anywhere in the cycle. So focus on improving customer experience in the way that best suits your own business. The short answer is simple: Start anywhere.

B2B 48

B2B Customer Experience How To Sales 48

SmartKarrot

JUNE 11, 2021

The 15-class series has everything you need to grow your career including developing deep level account plans, creating and managing account portfolio, onboarding customers effectively, conducting business reviews for internal or external purposes, managing a customer life cycle, and tackling difficult conversations.

Customer Success 22

Customer Success Course Training Customers 22

SmartKarrot

MARCH 8, 2022

A highly celebrated, award-winning, successful Customer Success Strategist, Anita Toth describes herself as a churn-crusher whose primary focus is to decrease the attrition rate of businesses. Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. Annette Franz.

Customer Success 21

Customer Success Customer Journeys Chief Customer Officer Customer Centricity 21

SmartKarrot

JANUARY 5, 2022

So, without further ado, here’s SmartKarrot’s Top 50 Customer Success Influencers for 2022 (presented in no particular order). Widely acclaimed as a foremost expert to have pioneered and popularized customer success, Lincoln is a customer-centric growth mastermind. Lincoln Murphy. Jay Nathan. Matt Myszkowski.

Customer Success 23

Customer Success Chief Customer Officer B2B Leadership 23

Pointillist

MAY 19, 2020

As organizations align their teams around the customer, developing journey-based roles are growing in importance. As customer demands and goals are evolving rapidly, customer-centric leaders are prioritizing investments in customer analytics and insights to meet their expectations and succeed in a highly competitive environment.

Customer Journeys 94

Customer Journeys Measurement Report Management 94

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. How to Improve Customer Experience Using Journey Analytics. By Steve Offsey.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90

SurveySparrow

OCTOBER 25, 2019

By doing this, your customer support team can easily identify who they are and understand them better. It is an important step towards becoming truly customer-centric. Think about how often do you conduct customer feedback surveys ? Customer Experience Strategy #5. Customer Experience Strategy #21.

Omni-Channel 77

Omni-Channel Strategy Customer Experience Customer Journeys 77

Pointillist

JUNE 5, 2019

High Performers Are More Likely to Effectively Integrate Data, Analyze Behavior and Engage Customers Across Channels “The days are long gone when companies only focused on their products and services. Analytics are the fuel to understand where and how you have an opportunity to change behavior through intentional design.”

Customer Journeys 89

Customer Journeys Measurement Report Omni-Channel 89

Bold360

NOVEMBER 21, 2016

What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? Meet Our Panel of Customer Experience Pros: Daisy Jing.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40