ShepHyken

JUNE 27, 2018

It doesn’t matter how good your customer service is, if the product doesn’t do what it’s supposed to do, the customer will find another company that better meets their needs. The different channels customers interact with you and your organization must be consistent. Then along came emails, then chat, then chatbots.

Customer Service 89

Customer Service Chatbots Loyalty Customer Service Training 89

ShepHyken

SEPTEMBER 27, 2021

Frank Baum, wrote a children’s novel and not a customer-relations manual. However, there are some valuable aspects of the story that can come quite handy when it comes to connecting with customers. In this article, we can say that the secret to customer loyalty is communication, communication, communication.

Customer Journeys 20

Customer Journeys Customer Service Social Media eBook 20

ShepHyken

APRIL 28, 2024

10 Ways to Nurture Customer Confidence by Katie Navarra (The Ascent) Customer confidence drives sales and supports long-lasting loyalty among customers. Nurturing customer confidence is an important part of your retention strategy. Connect with Shep on LinkedIn.

Loyalty Programs 71

Loyalty Programs Customer Service Self Service e-support 71

ShepHyken

OCTOBER 18, 2017

It can be the traditional customer service team who fields questions and complaints. It can come through a customer simply calling, for any reason, to connect with someone inside the company. The customer may reach out to the company via social channels, a website, a text message – really any interaction with the company.

Customer Service 162

Customer Service Metrics Customers Interaction 162

ShepHyken

SEPTEMBER 5, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service 87

Customer Service Customer Service Training Customers Interaction 87

ShepHyken

FEBRUARY 14, 2018

Be sure to say something that truly connects with the customer. So, maybe the customer isn’t spending twice as much. Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. The post Are You So Good Your Customers Would Pay You Double?

Exceptional Customer Service 93

Exceptional Customer Service Study Customer Service Training Customer Service 93

ShepHyken

APRIL 30, 2018

(No Jitter) Recent Five9 survey data shows digital consumers, regardless of age, still want to talk to customer service agents. It’s still the number one way customers connect with the companies they do business with. They can be quicker and more convenient for a customer to interact with a company.

Net Promoter Score 83

Net Promoter Score Customer Service Self Service NPS 83

Myra Golden

JUNE 2, 2016

Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Customer Experience Designer & Professional Speaker. Myra Golden Media.

How To 40

How To Customer Service Training Video Training 40

Myra Golden

JUNE 2, 2016

Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Customer Experience Designer & Professional Speaker. Myra Golden Media.

How To 40

How To Customer Service Training Video Training 40

ShepHyken

APRIL 18, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and experience keynotes and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

B2C 65

B2C B2B Customer Service Training Retail 65

Myra Golden

JULY 29, 2016

How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. A 3-step way to give your customers a fond farewell so that you end the call on positive note. Email Writing.

Customer Service 53

Customer Service Course Training Customer Service Training 53

Myra Golden

JULY 29, 2016

How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. A 3-step way to give your customers a fond farewell so that you end the call on positive note. Email Writing.

Customer Service 40

Customer Service Training Course Customer Service Training 40

ShepHyken

SEPTEMBER 7, 2016

Or when a customer is asked to use the touchpad on their phone to type in their account number, only to be asked for the same number when the customer support representative finally connects with the customer. But, sometimes it’s okay to ask a customer to repeat their story. But, it has to be the right time.

Customer Service Representative 48

Customer Service Representative Customer Service Training Customers Customer Service 48