Comm100

MARCH 30, 2021

Fortunately, the situation is far from hopeless: omnichannel customer service answers these problems and more. Read on to find out how omnichannel customer service can help cut costs while improving customer service operations. What is omnichannel customer engagement? Free all-in-one customer engagement platform.

Omni-Channel 264

Omni-Channel Customer Engagement Engagement Social Media 264

ECXO

NOVEMBER 19, 2024

With its unforgettable characters, intricate plots, and immersive storytelling, Star Wars encapsulates timeless wisdom that companies can apply to cultivate customer loyalty and satisfaction. At its core, the saga teaches us about the importance of connection—both between characters and with the audience.

Customer Experience 296

Customer Experience Social Media Customer Journeys Touchpoint 296

Comm100

FEBRUARY 12, 2025

Key Wins Launch of live chat increased customer engagement and traffic without impacting call volumes Successful integration of reporting features to track performance and trends The use of Canned Messages to handle road, transit, and traffic-related inquiries has been a major success. Contact us today for a personalized demo!

Connections 130

Connections Roadmap Chatbots Trends 130

Comm100

JANUARY 20, 2022

The adoption of omnichannel customer engagement has become critical in achieving customer experience (CX) excellence. To provide this experience, brands must adopt an omnichannel platform that connects every key channel and the conversations and data within them. Security and compliance. AI-powered automation.

Omni-Channel 245

Omni-Channel Customer Engagement Engagement Chatbots 245

Lumoa

APRIL 4, 2023

A customer engagement strategy is vital to increasing customer loyalty and driving revenue. It will help you build relationships with existing customers. Ultimately, it raises customer satisfaction with your brand. You must plan, think creatively, and understand your customers to build your strategy.

Customer Engagement 195

Customer Engagement Engagement Strategy Omni-Channel 195

eglobalis

FEBRUARY 3, 2025

Example: A manufacturing company using Salesforce Einstein saw a 25% increase in customer engagement by delivering personalized product recommendations based on past purchases and browsing behaviour. Similarly, Salesforce has been using its Journey Builder tool since 2014 to help businesses create personalized customer journeys.

B2B 387

B2B Customer Journeys Customer Experience Chatbots 387

TechSee

AUGUST 10, 2023

TechSee’s Computer Vision AI and AR can improve issues facing customer contact centers around first-call resolution, average handling times, and truck roll avoidance. Organizations focusing on digital transformation are enabled to deliver visual customer engagements which result in better service outcomes and improved customer satisfaction.

Connections 206

Connections Contact Center Average Handle Time First Call Resolution 206

eglobalis

JANUARY 28, 2025

Apart from meeting those mentioned, we also had the opportunity to connect with many leaders, authors, entrepreneurs, and investors, which made the event especially enjoyable. I also had the privilege to meet Ray Gerber , the senior advisor of the European Customer Experience Organization ( ECXO.org ) , face-to-face for the first time.

CRM 195

CRM Customer Centricity Customer Engagement Engagement 195

AWS Machine Learning

DECEMBER 11, 2024

Not only that, but each time Amazon Q provides an answer using the knowledge base weve connected, it automatically cites sources, enabling our sellers to verify authenticity in the information. Previously, we had to build and maintain custom logic to handle these tasks.

Sales 90

Sales Customer Engagement Engagement Knowledge Base 90

eglobalis

MARCH 4, 2025

When handling VIP customers or high-value transactions requiring personalized service. Top AI Agent Solution Providers and Why They Lead Industry-leading companies are elevating customer engagement with AI-powered agent solutions that blend automation, advanced conversational AI, and data-driven insights.

Self Service 199

Self Service Strategy Contact Center Virtual Agent 199

InMoment XI

OCTOBER 29, 2024

For example, a sneaker brand releasing a new product line paying tribute to an iconic athlete would help it connect with nostalgic sports fans. Familiarity and nostalgia create a sense of connection that can strengthen customer relationships. Personalization : Experiences tailored to customer profiles encourage loyalty.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

Beyond Philosophy

MAY 11, 2023

In the past five years, we have talked about the Cleveland Browns, a struggling team in the NFL, several times but we haven’t discussed customer engagement once. So, to remedy that, today we will focus on what customer engagement is and what you can do to promote more of it in your experiences.

Customer Engagement 157

Customer Engagement Engagement Social Media Measurement 157

Beyond Philosophy

MAY 6, 2023

Vijay, one of our listeners, drew my attention to a deficit in my content regarding customer strategy. He asked if we had anything on customer engagement. In a recent podcast with Customer Experience pioneer Joe Pine, we explored the idea of time well spent. Connect with Colin on LinkedIn HERE. Check it out here.

Customer Engagement 147

Customer Engagement Engagement How To Fashion 147

SurveySensum

OCTOBER 31, 2024

Are you creating customer engagement in a digital world? What strategies are employed to build lasting relationships with your customers? If you want to discover the answers, then let’s dive deep into an important aspect of customer experience strategy – digital customer engagement. Let’s discover.

Customer Engagement 52

Customer Engagement Engagement Social Media ROI 52

C3Centricity

DECEMBER 27, 2024

This initiative, rolled out across Europe and North America, increased online engagement by over 20% in 2022, underscoring the effectiveness of such targeted strategies ( source ). Driving Consumer Loyalty Hyper-personalization builds emotional connections with consumers by making them feel valued and understood.

Consumers 156

Consumers Loyalty Brands Analytics 156

SurveySensum

OCTOBER 22, 2024

These surveys help businesses engage with their customers in the digital world with the help of quick and engaging methods like polls, quizzes, etc. With this survey, businesses can interact directly with their followers, collect real-time customer insights, and enhance customer engagement.

Social Media 52

Social Media Survey Customer Engagement Engagement 52

BirdEye

MARCH 6, 2025

And whats generating much attention as a powerful differentiating factor in customer engagement are AI chatbots. Platforms like Birdeye Chatbot AI dont just answer questions, they are changing the way businesses interact with their customers. The future of customer engagement is here, and AI chatbots are leading the charge.

Chatbots 52

Chatbots Customer Engagement Engagement Marketing 52

Upstream Works

JUNE 1, 2023

Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect.

Customer Engagement 141

Customer Engagement Engagement Connections Customers 141

Optimove

MARCH 20, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Day 2 of Optimove Connect 2025 continued the momentum with cutting-edge insights, real-world success stories, and expert-led product deep dives. Greater precision in customer engagement, improved personalization, and scalable CRM execution across markets.

Connections 52

Connections Gamification Marketing CRM 52

eglobalis

JULY 31, 2024

By offering customers a more engaging and informative shopping experience, businesses can enhance satisfaction, build stronger emotional connections, and differentiate themselves in a competitive market. Continuous Personalization Customers expect personalized interactions at every touchpoint.

Customer Experience 430

Customer Experience Social Media Analytics Chatbots 430

CSM Magazine

MARCH 4, 2025

The highly anticipated Customer Connect Expo is just around the corner, bringing together industry leaders, innovators and customer experience enthusiasts. What Awaits You at The Customer Connect Expo? You will find everything you need to elevate your operations and delight your customers. Who Should Attend?

Connections 52

Connections Innovation Customer Centricity Customers 52

eglobalis

SEPTEMBER 5, 2024

How it complements CX : Combining churn rate with CX feedback helps identify emotional and experiential triggers behind customer exits. Customer Health Score (CHS) A composite metric evaluating customer engagement, usage frequency, and satisfaction. Let me know in the comments!

Metrics 424

Metrics Customer Success Customer Experience Effort Score 424

Optimove

MARCH 19, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: What an incredible first day at Optimove Connect 2025! The post Optimove Connect Day 1: A Powerful Kickoff from Positionless Marketing to AI-Powered Optimization appeared first on Optimove.

Connections 52

Connections Marketing CRM Banking 52

ECXO

OCTOBER 14, 2024

By prioritizing your customers at every level of your decision-making process, you’re not just enhancing their experiences—you’re also setting the stage for sustainable growth and success. Embrace this journey with openness, and let your customers’ needs and satisfaction guide your way to excellence.

Customer Centricity 156

Customer Centricity Customer Journeys Effort Score Touchpoint 156

Experience Investigators by 360Connext

OCTOBER 24, 2023

Have you ever wondered what would happen if customer feedback could be harnessed for a greater cause? We bring you the intriguing story of VOTO, a company that’s doing just that by combining customer engagement with a social cause.

Retail 270

Retail Connections Innovation Loyalty 270

ShepHyken

JANUARY 28, 2025

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What role do loyalty programs play in enhancing customer engagement? Can loyalty programs drive repeat business without sacrificing the quality of customer experience?

Loyalty Programs 85

Loyalty Programs Loyalty Customer Experience Rewards Programs 85

ECXO

OCTOBER 23, 2024

Case Studies These case studies showcase tangible results, demonstrating the effectiveness of AI in addressing specific challenges: · Sephora : Sephora integrated AI through a chatbot, Sephora Virtual Artist, which allows customers to virtually try on makeup. This has improved customer engagement and led to a higher rate of return visits.

Customer Success 207

Customer Success Customer Service Chatbots Banking 207

Comm100

NOVEMBER 23, 2022

We know that among customer service trends in 2023 and beyond, customers will increasingly expect personalized service. Omnichannel customer engagement software offers a solution. Omnichannel platforms connect every channel together so agents gain a 360-degree view of every customer they speak.

Trends 246

Trends Customer Service Chatbots Omni-Channel 246

eglobalis

MARCH 30, 2025

Over time, the need to connect dots led to centralized CX platforms. A SaaS provider might set an alert if a customers health score falls below a threshold, triggering an outreach to that customer. This evolution ultimately leads to better experiences and stronger relationships, which is the true goal beyond the metrics.

Survey 317

Survey Banking NPS Effort Score 317

Comm100

MAY 16, 2021

On top of this, 86% of buyers will pay more for great customer experience. One of the keyways you can provide this level of customer experience is by using customer support software. From here, you can provide streamlined, efficient, and helpful support that will convert customers and drive loyalty. – Chatbots .

Software 224

Software Social Media Knowledge Base Omni-Channel 224

TechSee

MARCH 11, 2025

Great AI Agents work seamlessly alongside their human counterparts, ready to step in should the customer require additional, human assistance. Business Value: Revenue & Subscriber Growth – AI-powered self-service keeps customers engaged, ensuring frictionless interactions 24/7.

Customer Service 109

Customer Service Self Service Knowledge Base CRM 109

Comm100

NOVEMBER 13, 2022

The state of customer service is always changing, and brands must keep up. Customers now use an average of nine different channels to connect with companies, and they expect the support they receive on these channels to be fast, convenient and personalized. This is where omnichannel customer service comes into play.

Omni-Channel 246

Omni-Channel Customer Service Chatbots Social Media 246

Lumoa

MARCH 9, 2023

This level of transparency shows that Lush is willing to go the extra mile to demonstrate to their customers that they care about what they care about. Lush’s approach is a great way to build customer trust through authenticity and empathy.

Customer Experience 397

Customer Experience Social Media Customers Video 397

Comm100

DECEMBER 2, 2021

In 2022, financial services will step up to the mark and catch up with other industries, investing in technology that allows them to offer customers the array of digital channels they have to expect – and omnichannel will be at the core of this. as add-ons. Digital comes first, in other words.”. Hyper personalization demand.

Financial 246

Financial Trends Customer Experience Omni-Channel 246

ijgolding

APRIL 9, 2020

So let’s get back to our example of the frustrated customer who is having a hard time getting in touch with someone from customer service – how does CEMantica handle their experience? First off, reaching customer service in the connected CRM configuration would translate into contacting a CHAT or digital assistant.

Customer Journeys 312

Customer Journeys CRM Technology Groups 312