Remove Connections Remove Customer Focused Remove Customer Service Training
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Customer Service Training: Empowering A Service Mindset

Integrity Solutions

In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.

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Don’t Make a Mythstake: Ten Business Myths You Can’t Believe

ShepHyken

We Want Satisfied Customers: Our annual customer service research found that one in four (23%) dont return to a business that just satisfies them. Only the Front Line Needs Customer Service Training: Everybody in an organization is responsible for their role in customer service.

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This Halloween, 10 Ways to Scare Your Competition and Steal Their Customers

ShepHyken

The more you know, the more you can personalize the experience, creating a personal connection that’s hard to break. Always Available – Even with AI and digital support as good as they are today, customers may still want to talk to a human. Connect with Shep on LinkedIn. Make it easy and quick for them to do so.

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Let’s Play 20 Customer Experience (CX) Questions – Part One

ShepHyken

EVERY interaction your customers experience. Based on the experiences customers have with the best customer-focused brands, they continue to get smarter about CX and will demand more from you. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

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Brand Slogans as CX Promises: How to Build Lasting Customer Loyalty

ShepHyken

While Enterprise has been picking up its customers since the early 1970s, it officially trademarked the slogan in 1994. Costco: “Satisfaction Guaranteed” – If you’re a Costco member, you most likely have experienced its stellar customer service and liberal, customer-focused return policy.

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How to Learn About Your Customers’ Complaints – Even When They Don’t Tell You

ShepHyken

If customers are frustrated by your competitions complicated return policies, make sure you arent guilty of the same. Share insights with your team and use them to stay customer-focused and ahead of your competition. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

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Top 5 Customer Service & CX Articles for Week of October 28, 2024

ShepHyken

Forrester: Customer obsession is key to B2B revenue and profits by Paul Demery (Digital Commerce 360) “Customer-obsessed” B2B companies build better relationships with employees and customers than peer companies without a strong customer focus, Forrester Research says. Connect with Shep on LinkedIn.