InMoment XI
NOVEMBER 26, 2024
Whether you are looking to change current processes, improve old ones, or ensure that your team is aligned on the priorities of the customer experience, creating a customer journey map will be useful to your organization. What is Customer Journey Mapping?
eglobalis
DECEMBER 11, 2024
Customer Journey Mapping Experimentation is invaluable for customer journey mapping in a customer experience strategy. By testing different journey scenarios and touchpoints, businesses can gain a clearer understanding of the actual customer paths. Lets connect, and share your insights!
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eglobalis
OCTOBER 14, 2024
Introduction: The Changing Landscape of CX Education Customer experience (CX) education has long relied on a model built around a set of 5-6 pillars. The traditional 5-6 pillar model of CX education was created to give professionals a structured approach to understanding customer experience.
Experience Investigators by 360Connext
APRIL 14, 2020
If you have a journey map, I hope you are using it. COVID-19 and the ongoing fallout from it — remote teams, changing budgets, new family dynamics — are competing for your attention, but don’t let your journey map collect dust right now. Why Journey Maps Matter Now More Than Ever.
Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified
In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.
eglobalis
FEBRUARY 3, 2025
AI-Driven Customer Journey Mapping AI helps B2B businesses map and optimize the customer journey by identifying pain points and opportunities for improvement. Similarly, Salesforce has been using its Journey Builder tool since 2014 to help businesses create personalized customer journeys.
ECXO
MARCH 11, 2025
Example: Use hard numbers such as calculating the revenue impact of improving customer retention by just 5% to make the case for investment in CX. Action Point: Present CX metrics alongside financial indicators to show the business case for improving customer experience. If you enjoyed this read, connect with me on LinkedIn !
Advertiser: ZoomInfo
From personalized customer journeys to streamlined sales processes, the goal is to make every moment count, enhancing both efficiency and connection. Automation and AI are here to redefine every interaction, making them smarter, faster, and more meaningful.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
In the world of business, connecting the dots from experience to financial impact is an essential skill. Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys.
Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders
This webinar will do a deep dive into the mindset, processes and methods of building a successful Customer Experience. The psychology behind consumer behavior and experiences will be addressed as a foundation leading to the methods to build connection with customers to drive loyalty. Outcomes of effective Journey Maps.
Speaker: Nichole Devolites, Customer Experience Expert, SecureAuth
Community is a central part of this responsibility yet, there are times when it is difficult for those of us who work in CX to connect your community with your customers’ journey. Join us to learn more about: How to use your community to compliment your customer lifecycle.
Advertiser: ZoomInfo
The evolution of every high-functioning, effective customer success strategy centers around three C’s: connected experiences, an engaging customer journey, and a culture built on customer-centricity. Satisfaction won’t cut it. But where do you start?
Advertiser: TTEC
Learning objectives: Create genuine connections through channels consumers prefer. Hyper-personalize throughout the entire customer journey. Check out this quick read to discover strategies to make your brand stand out and go beyond customer expectations.
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