inQuba

MARCH 12, 2025

In today’s competitive market, emotional marketing has become a crucial strategy for businesses seeking to establish strong connections with their customers. By leveraging emotions, companies can drive brand loyalty, increase sales, and enhance customer retention.

ROI 52

ROI Customer Retention Connections Measurement 52

eglobalis

APRIL 6, 2025

Truly effective value creation ensures that both parties winand this means going beyond technical features to focus on quantifiable improvements in the customers business. Key takeaways: Frame value in customer outcomes, not features. Use tools like ROI calculators and performance-based contracts to support the case.

Contact Center 270

Contact Center B2B Competitive Advantage Self Service 270

InMoment XI

AUGUST 19, 2024

What is the ROI of Customer Experience? Customer Experience ROI is a critical metric that measures the financial impact of enhancing customer experiences. By improving customer interactions, businesses can see tangible benefits like increased sales, improved retention, and heightened customer loyalty.

ROI 195

ROI Customer Experience Net Promoter Score Effort Score 195

Experience Investigators by 360Connext

APRIL 23, 2024

Prioritizing the right CX management not only helps in retaining customers by improving their experiences, but also enhances the overall brand image and increases profitability. Some organizations find that focusing on retaining customers in volatile times can provide more revenue than sales. But don’t just measure to measure!

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

eglobalis

OCTOBER 9, 2024

Would a workaround or alternative solution better suit the customer? Gauge the ROI of the Feature Next, determine the potential return on investment (ROI) for the requested feature. Will this new feature attract more business or improve customer retention? Will it open new market opportunities?

Feedback 511

Feedback ROI Innovation B2B 511

InMoment XI

OCTOBER 24, 2024

Improved Customer Loyalty Customer engagement platforms increase customer loyalty by making the customer experience engaging and consistent throughout the whole customer journey. Research shows that loyal customers are 64% more likely to make more frequent purchases from your business than regular customers.

Customer Engagement 195

Customer Engagement Engagement Omni-Channel e-support 195

InMoment XI

FEBRUARY 24, 2022

We know that customer experience can be a tough sell—after all, your business has so many priorities! Proving that your CX program has direct ROI and impact on your bottom line can be nebulous at best. Then put it under categories like customer acquisition, customer retention, cross-sell and up-sell, cross-savings, etc.

Tips 370

Tips ROI Metrics Touchpoint 370

inQuba

MARCH 6, 2025

Customer Retention Strategies: Lessons from the Dating World In the realm of customer management , maintaining a strong relationship with customers is like navigating the complexities of dating. Both involve understanding the other persons needs, interpreting signals, and ensuring a mutually beneficial connection.

Customer Retention 52

Customer Retention Strategy ROI Customer Journeys 52

ECXO

MARCH 6, 2025

Meeting these elevated expectations is not just about customer satisfactionit directly impacts the bottom line. Research shows that B2B companies with superior customer experience achieve higher revenue growth, better customer retention, and lower service costs than their peers.

B2B 339

B2B Customer Journeys How To Effort Score 339

InMoment XI

NOVEMBER 7, 2024

Customer experience automation refers to automating interactions or touchpoints throughout the customer journey. Customer experience automation allows organizations to connect with customers in a relevant, timely, and personalized way without extra manual input. Why is Customer Experience Automation Important?

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

DCX

DECEMBER 31, 2024

Get the DCX Newsletter first—packed with fresh insights, inspiration, and tools to elevate your customer experience game. Show Me the Money: Proving ROI from Your CX Initiatives You know the drill. Someone in leadership leans in, raises an eyebrow, and hits you with the classic: “What’s the ROI of this?”

ROI 52

ROI Self Service Leadership Metrics 52

InMoment XI

JANUARY 12, 2023

Cross-selling and upselling have formed the bedrock of brand aspirations for their existing customer base for a long time now. Keeping customers around for as long as possible to sell them as much as possible is a great aspiration, but as I’m sure you’re aware, it’s much easier said than done. The Customer Lifetime Value Journey.

Social Media 397

Social Media Tips Customers Customer Retention 397

Optimove

FEBRUARY 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: The holiday season is critical for retailers as it often brings a surge in sales driven by new and one-time shoppers. Learn more about automated customer retention here. #6.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

TechSee

OCTOBER 7, 2024

Today, we delve deeper into the tangible benefits that these technologies bring, focusing on hard Return on Investment (ROI) and sustainability impact. The fusion of financial and environmental gains through TechSee’s visual intelligence solutions is revolutionizing the way businesses operate and engage with customers.

ROI 124

ROI First Call Resolution Travel Return on Investment 124

Calabrio

MARCH 25, 2025

Growing in tandem along with the latest AI innovations busy transforming the role and capabilities of the modern contact center, todays VoC tools play a key part in shaping the future of customer experience, marketing, and beyond. Otherwise, average time to ROI statistics are frequently offered within prominent industry reports.

Software 130

Software Customer Journeys Tools Contact Center 130

CloudCherry

MARCH 15, 2018

but are making it a point to tell their friends and social connections about their frustrating experiences. Given what’s happening in the market, it is crucial for telecom brands to not go out all guns blazing and pump millions of cash into advertising and marketing to attract new customers.

Wireless 210

Wireless Customer Retention Call Center Advertising 210

Retently

NOVEMBER 27, 2024

Platforms like Instagram, TikTok, and Facebook have blurred the lines between scrolling and shopping, creating huge opportunities for brands to connect directly with consumers. To connect better with your audience, it’s important to dig deep into buyer personas. Addressing these insights can directly improve conversion rates.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

Optimove

MARCH 19, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: What an incredible first day at Optimove Connect 2025! The post Optimove Connect Day 1: A Powerful Kickoff from Positionless Marketing to AI-Powered Optimization appeared first on Optimove.

Connections 52

Connections Marketing CRM Banking 52

ECXO

JULY 29, 2024

Vodafone focuses on connecting for a better future through meaningful innovation, aligning their culture with this vision through extensive training programs and open communication. Mercedes-Benz’s culture of continuous improvement and employee empowerment ensures a strong commitment to customer satisfaction and innovation.

Strategy 380

Strategy Customer Experience Net Promoter Score Effort Score 380

NobelBiz

NOVEMBER 13, 2023

As businesses prioritize customer satisfaction, understanding the nuances of measuring Customer Experience Return on Investment (CX ROI) has emerged as a strategic imperative. The capacity to measure and quantify the return on investment (ROI) of CX initiatives is critical for businesses to thrive.

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111

eglobalis

JULY 31, 2024

By offering customers a more engaging and informative shopping experience, businesses can enhance satisfaction, build stronger emotional connections, and differentiate themselves in a competitive market. Continuous Personalization Customers expect personalized interactions at every touchpoint.

Customer Experience 428

Customer Experience Social Media Analytics Chatbots 428

Opinionator

JANUARY 8, 2021

The power of ROI (return on investment) is undeniable when measuring customer experience. Even a small increase in positive customer experience (CX) can propel your revenue to new heights, increasing company profits considerably. A high ROI ratio is what companies look for. What is Customer Experience?

ROI 98

ROI Customer Experience How To Effort Score 98

InMoment XI

MAY 3, 2024

Foot Locker’s CX programme is not just about collecting data; it’s about making meaningful connections and driving actionable insights across departments. By closely monitoring sign-up trends, sales capture rates, and conversion rates of non-members to FLX members, Foot Locker maximises customer retention and lifetime value.

Retail 195

Retail Return on Investment ROI Analysis 195

Totango

APRIL 24, 2020

In customer retention, every engagement counts. Rather, customer retention for SaaS enterprises is a result of the customer experience. It is an outcome based on an emotional reaction and connection to the performance of a supplier and the value a customer experiences through using that enterprise’s product.

Customer Retention 83

Customer Retention Software Customers Customer Journeys 83

InMoment XI

OCTOBER 4, 2024

Furthermore, organizations that choose InMoment for the customer experience management solution realize ROI in half the time compared to competitors. Here is how customer experience management helps make that possible for you: It enhances customer retention and loyalty. A vague understanding of the ROI.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

InMoment XI

NOVEMBER 15, 2023

Customer Churn Rate : Customer churn rate quantifies the percentage of customers who stop using a company’s product or service over a specific period, helping businesses gauge customer retention and identify potential issues. What is the ROI of Customer Experience Analytics?

Analytics 243

Analytics Customer Experience e-support Net Promoter Score 243

C3Centricity

MAY 11, 2020

Ideally, every employee should get the chance to watch, listen and interact with customers regularly. The best organisations have such connections on every employee’s annual objectives, specifying such exchanges on a monthly basis as a minimum. It makes both business sense AND customer sense. They think it costs too much.

Strategy 246

Strategy Customer Centricity Chief Customer Officer CRM 246

Thematic

MARCH 30, 2025

When teams rely on isolated data sets, it’s nearly impossible to uncover meaningful customer experience insights. Instead, you need unified data analytics to connect every touchpoint and every voice. Think of customer feedback analysis like laying the foundation for a building. The real challenge is integrating it.

Customer Insights 62

Customer Insights Data Analytics How To 62

InMoment XI

SEPTEMBER 5, 2024

Here are some common benefits of effective voice of the customer programs: Improve Customer Retention It is no secret that your existing customers are easier to sell to and will spend more than first-time customers. This will allow you to decrease customer churn and improve customer retention.

Effort Score 195

Effort Score Net Promoter Score Customer Journeys Metrics 195

InMoment XI

DECEMBER 13, 2024

They monitor customer experience KPIs like Net Promoter Score (NPS), Customer Effort Score (CES), and resolution time. These dashboards enable CX teams to identify and resolve customer pain points with a data-driven approach. As a result, they gain actionable insights into boosting customer retention and loyalty.

Call Center 195

Call Center Contact Center Social Media Effort Score 195

Experience Investigators by 360Connext

FEBRUARY 6, 2024

We know CX teams can deliver significant business advantages: Satisfied customers are much more likely to purchase more Revenue grows 40% faster by providing personalized experiences Businesses achieve a 2.3x CX teams use a variety of metrics to guide their efforts, drive improvements, and measure ROI.

Metrics 270

Metrics Effort Score Net Promoter Score Data 270

InMoment XI

APRIL 8, 2025

These insights guide strategy for delivering positive experiences that boost customer retention and satisfaction. It analyzes sentiment, intent, and tone to highlight recurring issues and areas for improvement in customer relationships. Here are four key ways CI connects both teams.

Sales 195

Sales Marketing Effort Score Net Promoter Score 195

Daniel Group

NOVEMBER 9, 2024

2025 Are you looking to boost referrals and maximize your marketing ROI? Increase Customer Referrals , dives into the powerful impact of focusing on customer retention. The post Strengthen Your Marketing Strategy with Customer Retention appeared first on The Daniel Group.

Customer Retention 52

Customer Retention Strategy Marketing Conference 52

InMoment XI

AUGUST 9, 2024

It might be because organizations that focus on the customer experience are 60% more profitable than those that don’t, or it might be because you are interested in improving customer retention, satisfaction, or lifetime value. ” A lower effort score indicates a smoother, more positive customer experience.

Customer Experience 221

Customer Experience Customer Journeys Effort Score Net Promoter Score 221

Totango

JANUARY 4, 2019

The digital transformation of business, and the resulting rise of the customer-centered economy , must inform every action your customer success team takes. They must stand as opportunities for connection, chances to demonstrate how your company knows what each and every customer deserves. Talk as often as you can.

Customer Centricity 79

Customer Centricity ROI Strategy Company 79

Calabrio

APRIL 11, 2025

” Connecting training goals directly to business and agent performance KPIs not only makes it easier to demonstrate the program’s value but helps you measureand improveits effectiveness over time. ” “Reduce onboarding time for new call center representatives by 1 week while maintaining quality scores above 90%.”

Self Service 130

Self Service Call Flow Gamification Analytics 130

Calabrio

MARCH 22, 2025

Supervisors also provide a connection between organizational leadership and frontline agents, ensuring that high-level goals translate into action. Use intelligent routing tools Efficiently routing customers to an agent thats equipped to resolve their case effectively is among the most critical contact center processes to manage.

Contact Center 130

Contact Center Management Strategy Call Center 130