Comm100
OCTOBER 11, 2017
This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. When your company’s social media is owned by only one department, it falls flat and short of what you, as a brand, want your online customers to remember you by.
eglobalis
FEBRUARY 3, 2025
For example, a global logistics company using Salesforce reduced its customer service response time by 40% through AI-powered chatbots. By integrating AI chatbots into your customer service strategy, your company can reduce response times, handle routine inquiries efficiently, and improve overall customer satisfaction.
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Russel Lolacher
DECEMBER 10, 2019
” Over the years, many a branded platform has been launched, with little to no long-term social media customer service strategy… or even a short-term one. If your customers are already on social media, is it a big enough community or just three people talking to each other? What language or tone do they use?
InMoment XI
OCTOBER 25, 2024
It also allows you to turn a bad situation into an opportunity to show your dedication to customer service. These pages help you connect with diners in specific regions and address their concerns. Additionally, they contribute to local SEO , making it easier for customers to find your restaurant.
ShepHyken
JUNE 7, 2019
In fact, nearly t wo-thirds (65%) of potential customers want to reach brands by phone. Phone calls are ripe with opportunities and the faster a caller connects with a friendly voice on the other end, the better. Consumers want to connect with your business. Consumers Demand Immediate Connection. Make it personal.
BlueOcean
OCTOBER 30, 2024
You may also be outsourcing some portion of your customer support today, but you need more help, or you need a niche partner to support a new product or initiative. When the “customer support formula” to scale doesn’t feel right anymore, it may be time to make a change. And change is difficult.
Comm100
SEPTEMBER 13, 2021
However, the past couple of years has seen its importance within customer service skyrocket as companies adopted new technologies to stay connected during the pandemic. With the benefits made clear for all to see, and customer expectations risen, customer service operations can no longer afford to ignore digital transformation.
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