Kristina Evey

OCTOBER 29, 2014

They’ll typically talk to the customer as if they are a personal friend of theirs using the same tones. They’ll make the effort to connect on a personal level and get to know them. Get this training now before I decide to raise the price again and CLICK HERE. customer service training Uncategorized'

Customer Service 232

Customer Service Customer Service Training Training Customers 232

ShepHyken

OCTOBER 29, 2024

Hyper-Personalization – This starts with knowing who your customers are, what they buy, why they buy it and how often they buy. The more you know, the more you can personalize the experience, creating a personal connection that’s hard to break. Connect with Shep on LinkedIn.

Loyalty Programs 82

Loyalty Programs Customer Service Training Video Customer Service 82

ShepHyken

FEBRUARY 18, 2025

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Service 97

Customer Service Policies Customer Service Training Customers 97

ShepHyken

DECEMBER 24, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Experience 87

Customer Experience Sports Customer Service Training Video 87

ShepHyken

NOVEMBER 12, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Return on Investment 99

Return on Investment Financial Customer Service Training Customers 99

ShepHyken

DECEMBER 10, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Service Training 85

Customer Service Training Training Customers Customer Service 85

ShepHyken

DECEMBER 29, 2024

Some of these are what I refer to as non-negotiable behaviors for all employees who must talk to another person, be it a customer or a fellow employee. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Customer Service 71

Customer Service Self Service Connections Social Media 71

ShepHyken

NOVEMBER 26, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Brands 80

Brands Loyalty How To Policies 80

ShepHyken

OCTOBER 22, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service 85

Customer Service Customer Service Training Customers Loyalty 85

ShepHyken

OCTOBER 15, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service 85

Customer Service Customer Service Training Customers Customer Experience 85

ShepHyken

FEBRUARY 23, 2025

Layla Revis, Sprout Social’s vice president of social, content, and brand marketing, was interviewed and shared why brands need a customer service presence on social media to be competitive. My Comment: Connection in this article is all about the relationship you have with your customers.

Customer Service 77

Customer Service Social Media B2C B2B 77

ShepHyken

MARCH 4, 2025

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

How To 80

How To Exercises B2B Feedback 80

ShepHyken

DECEMBER 3, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Survey 82

Survey Customer Service Training Feedback Customer Service 82

ShepHyken

FEBRUARY 4, 2025

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Feedback 87

Feedback Government Hotels Customer Service Training 87

ShepHyken

MARCH 11, 2025

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Service 82

Customer Service Self Service Chatbots Customer Service Training 82

ShepHyken

NOVEMBER 6, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Experience 77

Customer Experience Customer Service Training Meeting Customers 77

ShepHyken

DECEMBER 31, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Experience 90

Customer Experience Metrics NPS Customer Service Training 90

ShepHyken

OCTOBER 27, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.

Customer Service 77

Customer Service Social Media B2B Chatbots 77

ShepHyken

FEBRUARY 12, 2025

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Service 82

Customer Service Strategy Chatbots Customer Service Training 82

ShepHyken

NOVEMBER 11, 2024

The one-sentence summary of this article is that a major determinant of a customer’s “happiness level” with a company or brand is staff friendliness. Transforming Service into Experience: The Power of Personal Connection by Joseph Michelli (CustomerThink) Customer service is often defined by transactions that fulfill a stated need.

Customer Service 68

Customer Service Survey Tips Retail 68

ShepHyken

JANUARY 21, 2025

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Experience 77

Customer Experience Travel Customer Service Training Customers 77

ShepHyken

JANUARY 12, 2025

My Comment: Can AI create help a company create an emotional connection? Marketing expert Erik Huberman shares his knowledge in this article and shows that more than just personalizing the experience at the moment (from data that AI uses based on past purchases and habits), you can now use AI to predict what customers want and need.

Customer Service 71

Customer Service Customer Retention Call Center Sales 71

Win the Customer

NOVEMBER 20, 2024

In an era dominated by artificial intelligence and automation, it’s easy to overlook the power of human connection. As businesses increasingly rely on digital channels to interact with customers, the importance of empathy in customer service has never been greater.

Interaction 59

Interaction Net Promoter Score Competitive Advantage Social Media 59

ShepHyken

FEBRUARY 16, 2025

My Comment: One of my favorite customer experience topics is loyalty programs. The best loyalty programs create connection and can even evoke emotion. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Loyalty Programs 77

Loyalty Programs Customer Service Customer Journeys Loyalty 77

Comm100

APRIL 2, 2024

Enhance customer service training – Empathy Training: Incorporating empathy training for your customer service team is vital to increasing CSAT. It involves teaching team members to genuinely understand and share the feelings of the customer.

Strategy 264

Strategy How To Wait Times Customer Satisfaction 264

ShepHyken

DECEMBER 9, 2024

With customers expecting consistent personalization across channels, proactive engagement and the flexibility to control their own narrative, brands must respond by leveraging AI-driven insights and omnichannel capabilities that offer deeper connections. Here are ten with an emphasis on AI, customer control, and hyper-personalization.

Customer Service 71

Customer Service Ecommerce Self Service Omni-Channel 71

ShepHyken

JANUARY 14, 2025

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Service 68

Customer Service Policies Customer Service Training Feedback 68

ShepHyken

SEPTEMBER 2, 2020

In her mind, using the word “customer” puts distance between customers and the company. She feels it should be a people experience or a human being experience , and that if you really want to connect emotionally to the customer—which is one of the drivers of repeat business—then we must get closer to them.

Hotels 158

Hotels Connections Customer Service Training Retail 158

ShepHyken

NOVEMBER 18, 2024

‘Good Experience Builds Loyalty’: Chewy’s CEO on Meeting Customer Demand by Robert Safian (Fast Company) As artificial intelligence transforms customer service and workplace tools, many companies still struggle to capture that elusive human connection. Connect with Shep on LinkedIn.

Customer Service 71

Customer Service Loyalty Customer Satisfaction Customer Service Training 71

ShepHyken

AUGUST 11, 2021

There are a number of reasons customers might come back. Ideally, it’s related to an emotional connection that causes them to want to come back to you and not the competition. These are reasons that customers could be emotionally connected to you. . Maybe they love your unique merchandise. Follow on Twitter: @Hyken.

Loyalty 173

Loyalty Customers Customer Service Training Retail 173

ShepHyken

JANUARY 5, 2025

The goal is to create an emotional connection. It gets customers to come back again and again. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Customer Service 68

Customer Service Loyalty Programs Retail Automotive 68

ShepHyken

DECEMBER 16, 2024

This is an interesting new way to look at customer interactions, both in person and digitally. Customer behavior is driven by the experience, which could include an emotional connection to the company or brand. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Loyalty Programs 62

Loyalty Programs Customer Service Contact Center Loyalty 62

ShepHyken

MAY 26, 2021

I told him, “I’m customer service speaker and we provide customer service training.” The lesson: Know who your customer is. If you can, plan in advance, do a little homework and spend a couple of minutes (or more) finding out what your customer does. He responded with, “You’re a design firm.”

Sales 146

Sales Customer Service Training Training Customer Service 146

Experience Investigators by 360Connext

JANUARY 28, 2020

What would it cost to lose 10% of your customers? What would it mean if 4 out of 5 customers generated negative word-of-mouth for your brand? Look for ways to connect those dots first. That’s the cost of not considering customer experience in a full and integrated way with the strategy of your organization.

Customer Journeys 250

Customer Journeys Net Promoter Score ROI Metrics 250

ShepHyken

OCTOBER 3, 2023

I’ve said it before – I don’t agree with the saying that the customer is always right. Actually, I believe in the opposite, and it’s one of the concepts we teach in our customer service training workshops. It is this: The customer is NOT always right. … Connect with Shep on LinkedIn.

Customer Service Training 155

Customer Service Training Training Customers Customer Service 155

Comm100

OCTOBER 23, 2017

(Note that although these tips were written with customer service agents in mind, you can tweak them to bring Halloween fun to any department or office! Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. A Tangled Spider Web. When: Before Halloween. Blair Witch Short Film.

Customer Service 36

Customer Service Customer Service Training Training Groups 36

Vonage

JUNE 23, 2017

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Related Posts Create your customer service mantra. Follow on Twitter: @Hyken.

Customer Experience 193

Customer Experience Marketing Advertising Customer Service Training 193