Remove Connections Remove Customer Service Training Remove Loyalty
article thumbnail

Brand Slogans as CX Promises: How to Build Lasting Customer Loyalty

ShepHyken

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Brands 80
article thumbnail

The Loyalty Question 2.0

ShepHyken

If you have been following my work, you may remember something I refer to as The Loyalty Question. It goes like this: What am I doing right now to make sure the customer comes back the next time they need whatever it is we sell? Most people think customer loyalty is about a lifetime. So, The Loyalty Question 2.0

Loyalty 143
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Customer Service Training: Empowering A Service Mindset

Integrity Solutions

Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. Their emphasis customer service training delivers end-to-end service excellence that is driving strong loyalty, competitive differentiation and direct revenue generation.

article thumbnail

Excellent Customer Service is PROACTIVELY Connecting the Dots

Kristina Evey

One of the best ways to increase customer satisfaction and to improve the customer service skills your staff delivers is to encourage your staff to proactively “Connect the Dots” for your customers. Customer Experience Management customer satisfaction Customer service customer service training'

article thumbnail

Don’t Make a Mythstake: Ten Business Myths You Can’t Believe

ShepHyken

Only the Front Line Needs Customer Service Training: Everybody in an organization is responsible for their role in customer service. If they arent dealing directly with customers, they are supporting someone who is, or they are part of the process that impacts the overall service and experience.

article thumbnail

Five Reasons Why Customers Leave

ShepHyken

Did they just build a location that’s closer to your customer? Loyalty to an Employee: There are some instances in which the relationship isn’t between a customer and the company but between a customer and an amazing employee. If that employee moves to the competition, they may take the customer.

article thumbnail

15 Customer Retention Strategies for Long-Term Customer Loyalty

Comm100

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.