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The Show Starts When the Phone Rings

ShepHyken

I was reading an article by Jeff in a magic magazine. The point he was making was that the customer experience begins the moment the customer connects with you, not when they see you on stage or in person. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

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Be a Professional

ShepHyken

I read an article penned by Dale Salwak in Linking Ring Magazine, the publication put out by the International Brotherhood of Magicians. It creates a connection. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. It builds trust. The best don’t just act professional.

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Top 5 Customer Service & CX Articles for Week of January 13, 2025

ShepHyken

My Comment: Can AI create help a company create an emotional connection? Marketing expert Erik Huberman shares his knowledge in this article and shows that more than just personalizing the experience at the moment (from data that AI uses based on past purchases and habits), you can now use AI to predict what customers want and need.

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What to Do When Someone Dies

ShepHyken

Companies that charge their customers monthly or annually using a subscription model – this could include newspapers, magazines, software, utilities, and almost any type of product – should have processes in place to deal with a customer passing away or any other tragic or unusual scenario. Connect with Shep on LinkedIn.

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Top 5 Customer Service & CX Articles for Week of September 9, 2024

ShepHyken

Nine Areas of Focus for Improved Customer Service Training by Rolling Stone Culture Council (Rolling Stone) Because they have direct interactions with customers on a daily basis, a company’s customer service team plays a large role in that organization’s success. Connect with Shep on LinkedIn.

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Top 5 Customer Service & CX Articles for Week of June 17, 2024

ShepHyken

The Secret to Dealing With Awkward Customers by Call Centre Helper Magazine (Call Centre Helper Magazine) From repeatedly sending back products and making apparently unwarranted complaints, to demanding something over and above your offer… Not to mention taking up too much of your agents’ time!

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5 Top Customer Service Articles of the Week 8-8-2022

ShepHyken

The WOW Factor: How to Deliver an Amazing Customer Experience Every Time by Benny Marotta. CEOWORLD Magazine) Creating a positive customer experience is key to keeping your target market coming back, whether you’re operating a digital business or a brick-and-mortar storefront. Wow, is meeting these expectations every time.