ShepHyken

JANUARY 5, 2025

Top 5 Customer Experience Tips from Season 1 of The SUPER AMAZING Show by Brittany Hodak (Brittany Hodak) Season One of The SUPER AMAZING Show has been an incredible journey, and Im so thankful for everyone who tuned in and took these tips to heart. The goal is to create an emotional connection.

Customer Service 69

Customer Service Loyalty Programs Retail Automotive 69

ShepHyken

OCTOBER 22, 2021

However, as the expectations of these consumers rise at speeds that outpace company improvements in this area, it becomes paramount that they satisfy the needs their loyal customer base may have, from product or service satisfaction up through social media connectivity. . Build Customer Experience into your Company Culture.

Tips 150

Tips Customer Experience Management Return on Investment 150

ShepHyken

DECEMBER 26, 2023

Be more engaged – Your customers want to feel that you’re focusing on them. Get customers to feel connected to you because they know you care. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Customer Service 162

Customer Service Tips Guidelines Policies 162

Stella Connect

JANUARY 20, 2022

Looking for ideas for how to create the best customer service training program for your contact center? A majority (84%) say that when customer service is able to solve a problem for them it strengthens their emotional connection to the brand. At no time should agents be passive listeners.

Customer Service Training 78

Customer Service Training Contact Center Training Customer Service 78

ShepHyken

DECEMBER 24, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Experience 90

Customer Experience Sports Customer Service Training Video 90

ShepHyken

DECEMBER 1, 2024

Annual Recurring Revenue — What It Is, Why It Matters and 3 Simple Tips for Increasing Yours by Andres Tovar (Entrepreneur) Unlock the secret to skyrocketing your subscription revenue! Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Journeys 76

Customer Journeys Customer Service Trends Social Media 76

ShepHyken

DECEMBER 9, 2024

With customers expecting consistent personalization across channels, proactive engagement and the flexibility to control their own narrative, brands must respond by leveraging AI-driven insights and omnichannel capabilities that offer deeper connections. Including my tip, there are 12 great ideas.

Customer Service 73

Customer Service Ecommerce Self Service Omni-Channel 73

ShepHyken

DECEMBER 31, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Experience 92

Customer Experience Metrics NPS Customer Service Training 92

Stella Connect

JANUARY 12, 2022

Customer service is one of the most significant differentiators between your brand and the competition, but its success solely depends on the performance of agents on the front lines — which is why your training program needs to include initiatives that improve agent engagement. Customer Service Training Ideas Your Team Needs.

Customer Service Training 69

Customer Service Training Training Engagement Customer Service 69

ShepHyken

MARCH 24, 2025

My Comment: Brian Higgins, Verizon’s Chief Customer Experience Officer, leads a world-recognized brand in its effort to deliver an amazing customer experience. He recognizes the power of leveraging technology (AI) and balancing it with the human-to-human connection. Connect with Shep on LinkedIn.

Customer Service 73

Customer Service Healthcare Loyalty Video 73

ShepHyken

DECEMBER 22, 2024

Also, Brittany and I have announced season two of The Super Amazing Show , where we share a weekly tip every week for a year! How to Improve Customer Support on a Budget by Tycoonstory (Tycoonstory) Whether youre a startup starting to gain traction, or an established business, you need to run a lean operation.

Customer Service 76

Customer Service Self Service Social Media Contact Center 76

Steve DiGioia

MAY 17, 2021

Delivering exceptional service to every customer – to every guest — is the responsibility of all employees in your store. acronym as part of your customer service training and you’ll see improved service and increased loyalty. P roblem-solve so the customer leaves happy. Use the G.U.E.S.T.

Customer Service 341

Customer Service e-support Self Service Customers 341

ShepHyken

OCTOBER 27, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.

Customer Service 79

Customer Service Social Media B2B Chatbots 79

ShepHyken

NOVEMBER 14, 2023

Fulfillment: At the tip of the pyramid model is fulfillment. This corresponds to Emotional Connection on the Customer Hierarchy of Needs. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Employee Experience 154

Employee Experience Insurance Culture Customer Service Training 154

Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

ShepHyken

FEBRUARY 14, 2022

This article covers several important ways to deliver that return policy experience that fosters goodwill and gets customers to return again and again. 7 Customer Service Training Tips Every Manager Needs to Know by Justin Herrick. accounting, legal services). Not just the front line!)

Customer Service 125

Customer Service Customer Service Training Policies Loyalty 125

ShepHyken

JANUARY 14, 2025

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Service 69

Customer Service Policies Customer Service Training Feedback 69

ShepHyken

MARCH 31, 2021

It’s been years since I’ve written about Get to Know Your Customer Day. This time I want to share a few tips on what to do for these special days that are observed throughout the year. I was looking to create some buzz about connecting with customers, and I submitted the idea to Chase’s Calendar of Events.

Customer Service Training 158

Customer Service Training Feedback Customers Groups 158

Comm100

OCTOBER 23, 2017

Reader beware : these office Halloween ideas will improve productivity, team cohesion, and boost employee morale, while also bringing a bit of seasonal fun to your customer service team! Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. A Tangled Spider Web.

Customer Service 36

Customer Service Customer Service Training Training Groups 36

ShepHyken

JANUARY 7, 2025

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Retail 79

Retail Video Customer Confidence Culture 79

ShepHyken

NOVEMBER 18, 2020

When they opened their first store in early 2018, nobody thought that customers would not only want a people-less way to shop, but in the wake of COVID-19, desire and demand it. We would pay for goods and services, even tip the valet, without having to physically exchange cash. Today, customers want a touchless experience.

Loyalty 146

Loyalty Self Service Customer Service Training Tips 146

Comm100

FEBRUARY 23, 2021

While the Covid storm still isn’t over, it’s more important than ever that small businesses create mindful, strategic approaches to customer service in 2021. Here are our top tips for small businesses to provide excellent customer support, no matter the team size or industry. Tips for video chat: – Avoid plug-ins.

Customer Service 130

Customer Service Self Service Social Media Knowledge Base 130

Vonage

OCTOBER 24, 2016

Your Service” books and founder of UP! Your Service. To enjoy more customer service training and service culture articles, visit UpYourService.com. Related Posts Customer service: what not to do when you don’t know. Attending Connect 2016? Who comes first, the employee or the customer?

Airlines 120

Airlines Customer Service Conference Culture 120

ShepHyken

APRIL 5, 2021

(TotalRetail) Customer service will continue to be a key differentiator in 2021 and beyond, and it’s therefore vital that brands meet the rising expectations of their customers. Here are three customer service trends brands should prepare for in 2021. This article shares some tips that apply to most businesses.

Customer Service 127

Customer Service Self Service Contact Center Tips 127

ShepHyken

MARCH 15, 2021

(Entrepreneur) Each and every company is, of course, different, but there are some essential ingredients that, if executed well, combine to create a level of service that customers will truly love. So, how do you calculate your customer retention rate? Consider that customer experience is no longer a differentiator.

Customer Service 104

Customer Service Customer Service Training Customer Retention Training 104

ShepHyken

FEBRUARY 28, 2023

You want your customers to know and understand how you operate. Be Easy to Connect With – Do you make it easy for your customers to connect with you? However, its phone number is posted on every page of the website, just in case the customer needs help or has questions. Don’t hide behind fine print.

Chief Customer Officer 125

Chief Customer Officer Effort Score Policies Customer Service Training 125

ShepHyken

AUGUST 5, 2019

(Gallup) Our work with clients has shown that there are three core strategies to continue to optimize emotional connections as customers go digital. Love this line that in today’s digital world… “Your customers will experience less brick and more click.” My Comment: Another list of three ideas. Follow on Twitter: @Hyken.

Self Service 109

Self Service Customer Service CRM Infographics 109

ShepHyken

NOVEMBER 2, 2022

Here are five ways to make your customers feel special: . Building a relationship that fosters confidence, trust and connection is a less obvious sales technique. If you are showing interest in customers outside of their wallets, you’re nurturing relationships. The customer experience shouldn’t just be a non-stop sales pitch.

Customer Service Training 132

Customer Service Training Customer Retention Customers Sales 132

ShepHyken

AUGUST 8, 2022

You don’t just want your customers to enjoy themselves when they’re in your store or shopping on your website–you want to create such an amazing user experience that your customers won’t be able to help but tell their friends about all your business has to offer. My Comment: I love the idea of WOWING the customer.

Customer Service 24

Customer Service Culture Customer Retention Video 24

ShepHyken

JUNE 8, 2020

Got Emotional Connection? WhatTheyThink) What is the secret to keeping customers from switching to a competitor with lower prices, faster curbside pickup, or a coupon that drops at just the right time? My Comment: You can’t have customer loyalty with an emotional connection with the customer.

Customer Service 86

Customer Service Tips Connections Customer Service Training 86

ShepHyken

OCTOBER 3, 2016

But he’s also at the forefront of hospitality industry trends, eliminating tipping at most of his restaurants and offering paid parental leave company-wide. Now he’s bringing the Apple Watch into his rebooted Union Square Cafe in Manhattan to level up on customer service in some unexpected ways. Follow on Twitter: @Hyken.

Airlines 124

Airlines Customer Service Infographics Customer Retention 124

ShepHyken

MAY 3, 2021

The Next Phase of E-Commerce: A ‘Human’ Customer Experience by Jim Spare. Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. My Comment: You can’t automate a customer relationship.

Customer Service 114

Customer Service Entertainment ROI Retail 114

ShepHyken

MAY 16, 2023

They entice you with marketing messages, advertising, and anything else that could tip the scale to move a customer from thinking about buying to actually making the purchase. Marketing messages and advertising campaigns create credibility. Connect with Shep on LinkedIn.

Customer Service 122

Customer Service Advertising Sales Customer Service Training 122

ShepHyken

MARCH 22, 2021

(J Carcamo & Associates) One of our Casino Marketing Boot Camp goals has been to reach beyond the casino industry for new ideas that will help us become better marketers and connect with our stakeholders. I thought I’d ask some of the marketing experts I have come to know for their casino marketing advice and tips.

Customer Service 141

Customer Service Employee Experience Customer Service Training Strategy 141

ShepHyken

SEPTEMBER 17, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service Training 146

Customer Service Training Customers Customer Service Customer Experience 146

ShepHyken

DECEMBER 12, 2023

I share how to create the experience that makes customers want to do business with the company, not just buy the product. So, be “freaky fast” in responding to your customers’ calls or emails – or any other way customers reach out to you. Always Do What You Say and More – One way to blow credibility is to not do what you promise.

Sales 98

Sales Customer Experience Tips Customer Service Training 98

ShepHyken

MAY 5, 2024

What caught my eye was the first trend (of eight), which was how social media customer care is driving growth. In our customer service research , social media is low on the list of ways a customer wants to connect with a company or brand. Connect with Shep on LinkedIn.

Customer Service 76

Customer Service Social Media Tips B2C 76