Customer Bliss

MAY 23, 2018

Fanatics is the world’s largest provider of officially licensed sports gear. In this episode, Carolyne speaks about the importance of employee experience at Fanatics and how that translates to a better customer experience for dedicated sports fans. Carolyne quickly realized the importance of anticipation.

Sports 197

Sports Customer Experience Travel B2C 197

CSM Magazine

NOVEMBER 6, 2024

Owning a franchise offers the chance to build on a popular brand’s success, but outstanding customer service is key to thriving. Great customer service helps franchise owners stand out, build trust, and keep customers coming back. Good service builds customer loyalty, making people feel valued and understood.

Customer Service 52

Customer Service Loyalty Programs Self Service CRM 52

Comm100

MARCH 8, 2017

Like customers, customer service experts come from a wide range of backgrounds, each with their own unique perspective and take on the industry. We have compiled the following list of customer service experts so that you don’t have to. Roy Atkinson. RoyAtkinson. Chelsea Krost. ChelseaKrost. Shep Hyken.

Customer Service 0

Customer Service Chief Customer Officer Customer Centricity Consulting 0

ShepHyken

SEPTEMBER 19, 2023

So, what does this have to do with business, specifically customer service and CX? Plenty! In any team sport, the goal is to win. In the customer service world, we should create a “game plan” to deliver an experience that is perfect, never requiring a customer to reach out to us because of problems.

Customer Service 144

Customer Service Effort Score Sports Conference 144

ShepHyken

MARCH 19, 2025

Instead, consider giving employees a bonus day (or two) off or an experience, such as tickets to a sporting event or concert. Swag in the form of clothing is nice, and employees are proud to wear a logo on their sleeve but dont turn your employees into walking billboards of your products and services. Connect with Shep on LinkedIn.

Sports 80

Sports Customer Service Training Customers Connections 80

Comm100

DECEMBER 10, 2024

They connected Comm100 Live Chat to their CRM, enabling their agents to get detailed information about each player, including their spending patterns, before engaging them. Ultrabets Personalized Support Success Discover how Ultrabet set a new standard in customer service with Comm100.

Strategy 130

Strategy Multi-Channel Loyalty Social Media 130

CX Accelerator

FEBRUARY 2, 2020

Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds. He is an avid learner, and is constantly giving back to the CX and Customer Service community through his writings.

Customer Experience 320

Customer Experience Customer Journeys Tourism Exercises 320

CSM Magazine

NOVEMBER 15, 2024

Catchy customer service slogans are powerful tools that encapsulate a company’s commitment to customer satisfaction in a memorable phrase. When crafted carefully, a great slogan can inspire employees and elevate customer expectations. They communicate the company’s commitment to customers in a memorable way.

Customer Service 52

Customer Service How To Social Media Culture 52

CX Accelerator

FEBRUARY 3, 2018

Using DiSC in a customer service context to enhance both the customer and the agent experience. There is a plethora of training options available to service leaders who are looking to enhance the communication skills of their agents. Enhanced Agent to Agent Dialog – Customer Service is a team sport.

Interaction 140

Interaction Customer Service Sports Exercises 140

CX Accelerator

DECEMBER 5, 2017

When you invest the time and energy to allow agents to connect socially and forge meaningful relationships, you are paving the way for long-term loyalty. If you provide an environment where growth is a “team sport”, you are creating powerful bonds and breaking through the monotony.

Loyalty 140

Loyalty Customer Service Contact Center Sports 140

ECXO

JULY 16, 2024

Sleep facilitates the brain’s ability to connect disparate ideas and think outside the box. The Ripple Effect: Sleep and Customer Experience Elevated Customer Service: Employees who are well-rested are more attentive, empathetic, and responsive to customer needs.

Customer Experience 348

Customer Experience Policies Culture Innovation 348

Inbenta

OCTOBER 31, 2017

But AI’s impact on sport is already considerable and will continue to grow as franchises seek game changing advantages which will push them over the top against their opponents. The next development might not have a face to it, but AI could send sport down a path it has never seen before. Wearables in sport. Sport safety.

Sports 67

Sports Social Media Measurement Course 67

Michel Falcon Experience

JANUARY 10, 2019

There are many customer service skills that employees must possess to contribute to the success of a company. It’s likely that you clicked through to read this post because you want new customer service ideas, not the same old run of the mill concepts that have been suggested by everyone else online…am I right?

Training 151

Training Customer Service How To Employee Engagement 151

Experience Investigators by 360Connext

MARCH 5, 2015

They wore crowns, had expressions, and even sported jewelry! Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Customer Service 110

Customer Service Sports Social Media Communication 110

Beyond Philosophy

JANUARY 25, 2024

Since my request, we were lucky enough to have a new one from Justin Stafford ( justin@customersmarts.co ), founder of Customer Smarts , based in Sydney, Australia, and podcast host of “Customer Smart.” Justin shared how sports can teach us a lot about how to improve your Customer Experience.

Sports 78

Sports Customer Experience Customer Centricity Conference 78

Vonage

JULY 11, 2018

Here are seven simple customer service tips you can go use right now. Tip 1 Visualize Great Service. Successful people in many professions—from business to sports to music—prepare themselves mentally by visualizing themselves succeeding. A good customer service rep will try to fix the problem. Take Action.

Tips 216

Tips Customer Service Sports Exercises 216

TechSee

SEPTEMBER 21, 2021

No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. McKinsey reports that cablecos still account for more than 60% of all connected homes, with the key providers averaging an impressive 25% return on invested capital.

Self Service 41

Self Service Advertising Entertainment Return on Investment 41

ShepHyken

JULY 8, 2024

She said a few other words that insulted her coworkers, but I stopped her and said as nicely as I could, “I’m sorry you’re frustrated with the team in the kitchen, but you really shouldn’t complain about them to us.” Customer service is a team sport. Connect with Shep on LinkedIn.

Sports 147

Sports Customer Service Training Customer Service Training 147

CSM Magazine

SEPTEMBER 26, 2024

Customer support has become a critical component in the highly competitive sports betting industry. As the market grows, platforms are increasingly looking for ways to differentiate themselves, and top brands are using exceptional customer service as a key strategy to build loyalty.

Sports 52

Sports Loyalty Multi-Channel Brands 52

Customers That Stick

DECEMBER 18, 2014

Customer Service < Customer Experience. Tell Us More About Yourself… What was your first job and what did you learn about customer service in it? Tell us how one outside influence impacted your customer service or customer experience thinking. Transactional > Relational.

Customer Experience 162

Customer Experience Travel Sports Social Media 162

Experience Investigators by 360Connext

JULY 6, 2021

Include any leader who will have direct accountability over the most likely actions required to improve the customer journey. This typically includes leaders from marketing, product development, customer success and customer service. Invite team members from other areas that are close to the customer experience.

Effort Score 358

Effort Score Customer Journeys Net Promoter Score Government 358

ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. We all learn from each other in CX is one way CX is a team sport. Controlling Touchpoints Model. Influencing Companywide Model.

Sports 62

Sports Chief Customer Officer Conference Customer Centricity 62

CX Accelerator

DECEMBER 31, 2018

Beth Gauthier-Jenkin, The Vice President of Customer Care at Gopher Sport recently generated a wonderful culture dialog via email. Yes, it is an extremely difficult thing to achieve…but putting the effort to develop this type of culture is the greatest thing we can do to enhance both the Employee Experience and the Customer Experience.

Culture 244

Culture Contact Center Leadership Employee Engagement 244

Retently

MARCH 29, 2023

In his blog post, he wrote: “So, in short, the master plan is: Build a sport car Use that money to build an affordable car Use that money to build an even more affordable car While doing above, also provide zero emission electric power generation options” The company had a vision and a long-term goal from the start.

Net Promoter Score 195

Net Promoter Score NPS Automotive Customer Satisfaction 195

ShepHyken

JULY 29, 2024

Each week, I read many customer service and customer experience articles from various resources. Your Customer Experience Game Plan: Olympics Edition by Brittany Hodak (Brittany Hodak) In business, fostering a sense of belonging and enthusiasm among employees can lead to remarkable outcomes.

Customer Service 83

Customer Service Chatbots Self Service Sports 83

Happy or Not

FEBRUARY 2, 2023

Providing customer experiences that are relevant—and positive—to your customer base, and, ultimately turning them into loyal customers because you better understand their needs can be a game changer for your business. By connecting customer feedback to your target audience’s demographic data. s ays Kenneth G.

Connections 73

Connections Feedback Apparel Sports 73

ShepHyken

MAY 24, 2023

And then there are days when it seems things did go well, but you still can’t make that customer happy, no matter how hard you try. It’s like a professional sports team that played a great game but lost. So do your best, and remember, sometimes customers are just having a bad day! Connect with Shep on LinkedIn.

Sports 136

Sports Hospitality Customer Service Training Customers 136

Experience Investigators by 360Connext

APRIL 23, 2024

Proactive customer experience can prevent expenses by delivering experiences that don’t lead to customer service issues. By improving the overall customer experience, there is a noticeable reduction in the burden on contact centers, which decreases customer support requests, wait times, and time to resolution.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

ijgolding

NOVEMBER 1, 2016

Yet to bring the concept of the ‘random and unintentional’ customer experience to life, I want to use an example from another industry – an industry that every single one of us has to interact with on a daily basis. Order also includes BT Sport at no additional cost. No access to BT Player service or BT Sport.

Examples 120

Examples Customer Experience Sports Airlines 120

Customers That Stick

SEPTEMBER 25, 2014

Customer Service > Customer Experience. Tell Us More About Yourself… What was your first job and what did you learn about customer service in it? Tell us how one outside influence impacted your customer service or customer experience thinking. Transactional > Relational.

Banking 133

Banking Customer Experience Sports Social Media 133

Customers That Stick

NOVEMBER 13, 2014

Customer Service > Customer Experience. Tell Us More About Yourself… What was your first job and what did you learn about customer service in it? Tell us how one outside influence impacted your customer service or customer experience thinking. I feel customer service has improved.

Customer Experience 137

Customer Experience Self Service Contact Center Sports 137

ShepHyken

AUGUST 29, 2016

Each week I read a number of customer service articles from various online resources. 5 Smart Contact Center Strategies Designed to Improve the Customer Experience by Pam Bednarczyk. ShoreTel) Rising customer expectations and changing delivery preferences are forcing many companies to revisit their contact center processes.

Net Promoter Score 0

Net Promoter Score Customer Service Contact Center Infographics 0

ShepHyken

AUGUST 19, 2020

In the sports world, professional athletes are paid, while amateurs are not. In my world of customer service, it’s about how you act toward and treat others. It’s about the empathy and compassion you have around your customers’ needs. It’s about how you respect those customers and, for that matter, your colleagues.

Entertainment 133

Entertainment Sports Customer Service Training Report 133

CX Accelerator

FEBRUARY 2, 2020

Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds. He is an avid learner, and is constantly giving back to the CX and Customer Service community through his writings.

Customer Experience 182

Customer Experience Customer Journeys Tourism Exercises 182

Oracle

JANUARY 17, 2019

So what is customer experience? Unlike customer service, its similar-sounding counterpart, customer experience doesn’t focus on one particular touchpoint. Hyken says,”The merged identity fans have with their favorite sports teams is about unshakable loyalty. Can your organization do the same?”

Customer Experience 111

Customer Experience Sports Touchpoint Hotels 111

Lumoa

FEBRUARY 6, 2018

Companies do marketing, sales and CRM – the customer does the experience! If your business isn’t interested in CX then it’s effectively saying “we don’t care who buys our product, as long as somebody does” – this WILL find you out in today’s connected, empowered world. Marketing, Customer service.

Customer Experience 304

Customer Experience Customer Centricity Self Service Culture 304

NobelBiz

NOVEMBER 6, 2023

Contact centers serve as the lifeblood of customer service for countless businesses, and the integration of intelligent automation holds the key to unlocking their full potential. It’s like the premium gas you put in a sports car – it makes everything run smoother, faster, and more efficiently.

Call Center 105

Call Center Self Service Contact Center Customer Service 105