AWS Machine Learning

OCTOBER 14, 2024

For many of these use cases, businesses are building Retrieval Augmented Generation (RAG) style chat-based assistants, where a powerful LLM can reference company-specific documents to answer questions relevant to a particular business or use case. Such a multimodal assistant can be useful across industries.

Chatbots 125

Chatbots Healthcare System Connections 125

AWS Machine Learning

FEBRUARY 6, 2024

A key part of the submission process is authoring regulatory documents like the Common Technical Document (CTD), a comprehensive standard formatted document for submitting applications, amendments, supplements, and reports to the FDA. The tedious process of compiling hundreds of documents is also prone to errors.

Government 129

Government Report System Guidelines 129

AWS Machine Learning

OCTOBER 24, 2023

In today’s information age, the vast volumes of data housed in countless documents present both a challenge and an opportunity for businesses. Traditional document processing methods often fall short in efficiency and accuracy, leaving room for innovation, cost-efficiency, and optimizations. However, the potential doesn’t end there.

Hospitality 137

Hospitality Examples e-support Data 137

InMoment XI

NOVEMBER 22, 2024

These actions could include creating a profile or uploading a document. It works by collecting and connecting VoC data from everywhere so you don’t miss out on critical insights regarding customer behavior. It enables custom survey design, social listening, and reputation management to connect CX data from various sources.

Tools 195

Tools Feedback Effort Score Net Promoter Score 195

AWS Machine Learning

MARCH 4, 2025

We demonstrate how to harness the power of LLMs to build an intelligent, scalable system that analyzes architecture documents and generates insightful recommendations based on AWS Well-Architected best practices. An interactive chat interface allows deeper exploration of both the original document and generated content.

Knowledge Base 97

Knowledge Base Analysis Resources Tools 97

AWS Machine Learning

JANUARY 22, 2025

However, when users want to search or book flights and hotels, they are connected to an agent who guides them through the process, collecting essential information while maintaining the session until completion. Create the Condition node with the following information and connect with the Query Classifier node.

Travel 128

Travel Hotels e-support Examples 128

AWS Machine Learning

APRIL 26, 2024

With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). Today, we’re introducing the new capability to chat with your document with zero setup in Knowledge Bases for Amazon Bedrock.

Knowledge Base 126

Knowledge Base Data Conference System 126

AWS Machine Learning

AUGUST 14, 2024

Customers appreciate that Amazon Q Business securely connects to over 40 data sources. While using their data source, they want better visibility into the document processing lifecycle during data source sync jobs. Additionally, they want access to metadata, timestamps, and access control lists (ACLs) for the indexed documents.

Report 121

Report Data Groups Examples 121

InMoment XI

JANUARY 25, 2022

However, it’s well worth brands’ time to invest in both not just for the sake of retention, but also for creating bold, human connections with your customers that transcend individual interactions. Click here to read our full-length point of view document on employee advocacy. A Closer Look.

Employee Engagement 397

Employee Engagement Engagement Culture Employee Experience 397

AWS Machine Learning

SEPTEMBER 8, 2023

For modern companies that deal with enormous volumes of documents such as contracts, invoices, resumes, and reports, efficiently processing and retrieving pertinent data is critical to maintaining a competitive edge. What if there was a way to process documents intelligently and make them searchable in with high accuracy?

Metrics 130

Metrics Resources Data Management 130

InMoment XI

NOVEMBER 26, 2024

Improved Customer Experience All of these benefits connect to creating a customer experience that consistently meets or exceeds customer expectations. It visualizes the connections between the front-stage (customer-facing) and back-stage (internal processes).

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

AWS Machine Learning

MAY 1, 2024

We developed the Document Translation app, which uses Amazon Translate , to address these issues. The Document Translation app uses Amazon Translate for performing translations. Amazon Translate provides high-quality document translations for contextual, accurate, and fluent translations. 1 – Translating a document.

Case Study 128

Case Study Study Software Communication 128

InMoment XI

MARCH 23, 2022

As countless employee experience (EX) experts have been documenting for years now, many employees were feeling dissatisfied with their jobs or disconnected from their wider organization long before COVID-19 was even a term. The truth, however, is much more nuanced than that.

Brands 370

Brands Policies Employee Engagement Employee Experience 370

InMoment XI

NOVEMBER 7, 2024

Customer experience automation allows organizations to connect with customers in a relevant, timely, and personalized way without extra manual input. You want to ensure that interactions, whether from emails, SMS messages, chatbots, live support, or any other channel, are connected and tested before the user encounters them.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

AWS Machine Learning

MARCH 4, 2025

Amazon Bedrock Knowledge Bases offers a fully managed Retrieval Augmented Generation (RAG) feature that connects large language models (LLMs) to internal data sources. Improving document retrieval results helps personalize the responses generated for each user. We exclusively focus on the retrieval portion of RAG in this post.

Knowledge Base 87

Knowledge Base Travel Policies e-support 87

AWS Machine Learning

MAY 1, 2024

This post presents a solution for developing a chatbot capable of answering queries from both documentation and databases, with straightforward deployment. For documentation retrieval, Retrieval Augmented Generation (RAG) stands out as a key tool. Virginia) AWS Region. The following diagram illustrates the solution architecture.

Knowledge Base 129

Knowledge Base Chatbots Data Groups 129

AWS Machine Learning

AUGUST 28, 2024

You can tailor it to specific business needs by connecting to company data, information, and systems using over 40 built-in connectors. Under Application connected to IAM Identity Center , note the ARN for the associated IAM Identity Center instance. Amazon Q Business pricing is based on the chosen document index capacity.

Connections 125

Connections Groups Data How To 125

AWS Machine Learning

OCTOBER 17, 2024

During re:Invent 2023, we launched AWS HealthScribe , a HIPAA eligible service that empowers healthcare software vendors to build their clinical applications to use speech recognition and generative AI to automatically create preliminary clinician documentation. You’ll then connect these output files to Amazon Q.

Consulting 110

Consulting Healthcare Chatbots Trends 110

InMoment XI

NOVEMBER 18, 2021

Taking action will help you not just make the best of this problem, but will also help protect your customer experience and to maintain the connective relationships you’ve worked so hard to create. Click here to read my full-length point of view document on how best to take action against supply chain problems.

Customer Experience 362

Customer Experience Guidelines Course Brands 362

AWS Machine Learning

OCTOBER 31, 2024

AWS offers powerful generative AI services , including Amazon Bedrock , which allows organizations to create tailored use cases such as AI chat-based assistants that give answers based on knowledge contained in the customers’ documents, and much more. Under Connection settings , provide the following information: Select App URL.

Knowledge Base 123

Knowledge Base Interaction Groups Customers 123

Experience Investigators by 360Connext

JULY 6, 2021

A customer experience charter is a brief document outlining the agreements the CX governing team needs to align with their decisions. The charter is a brief document to align the vision, purpose, responsibilities and roles for achieving customer experience success. The charter, however, is not a magical document.

Effort Score 358

Effort Score Customer Journeys Net Promoter Score Government 358

AWS Machine Learning

APRIL 17, 2024

Neptune is a fast, reliable, fully managed graph database service that makes it straightforward to build and run applications that work with highly connected datasets. Overall, this prototype demonstrates the art of possible with knowledge graphs and generative AI—deriving signals by connecting disparate dots.

Financial 133

Financial Connections Data Report 133

AWS Machine Learning

DECEMBER 6, 2023

Such data often lacks the specialized knowledge contained in internal documents available in modern businesses, which is typically needed to get accurate answers in domains such as pharmaceutical research, financial investigation, and customer support. For example, imagine that you are planning next year’s strategy of an investment company.

Knowledge Base 126

Knowledge Base Analytics Tools Data 126

AWS Machine Learning

JANUARY 13, 2025

Enterprises provide their developers, engineers, and architects with a range of knowledge bases and documents, such as usage guides, wikis, and tools. Team members can chat directly or upload documents and receive summarization, analysis, or answers to a calculation.

Innovation 103

Innovation Knowledge Base Policies Guidelines 103

Experience Investigators by 360Connext

JUNE 11, 2024

Hear how to tackle the challenges faced by cross-functional teams, the significance of setting clear goals, and the power of a customer experience charter document. Discover how productive meetings can be the catalyst for collaboration, accountability, and a stronger connection to your organization’s bigger picture.

Communication 229

Communication Meeting Resources Connections 229

AWS Machine Learning

DECEMBER 11, 2024

This enables sales teams to interact with our internal sales enablement collateral, including sales plays and first-call decks, as well as customer references, customer- and field-facing incentive programs, and content on the AWS website, including blog posts and service documentation.

Sales 102

Sales Customer Engagement Engagement Knowledge Base 102

AWS Machine Learning

SEPTEMBER 20, 2024

Amazon Kendra securely connects to over 40 data sources. When using your data source, you might want better visibility into the document processing lifecycle during data source sync jobs. Additionally, you might need access to metadata, timestamps, and access control lists (ACLs) for the indexed documents.

Report 88

Report Data Groups Examples 88

InMoment XI

MARCH 10, 2022

This is a foundational way to keep your CX program effective, and it’ll also help you get an idea of what messaging you need to issue and what actions you need to take to keep customers feeling happy and connected to in uncertain times. It’s critical to look beyond just the survey.

How To 370

How To Social Media Survey Data 370

Experience Investigators by 360Connext

SEPTEMBER 5, 2023

Many dashboards and reports don’t mention or track anything connected to customers. That sense of purpose is what allows each person on their team – from the park greeter to the sous chef to the cleaning crew – to connect their role with the bigger experience. It’s all about operations, processes, and financials.

Customer Centricity 271

Customer Centricity Customer Journeys Connections Feedback 271

AWS Machine Learning

SEPTEMBER 3, 2024

SageMaker Studio automatically creates an elastic network interface within your VPC’s private subnet , which connects to the required AWS services through VPC endpoints. collect() Next, you can visualize the size of each document to understand the volume of data you’re processing. The following diagram illustrates this solution.

Policies 115

Policies Resources Data Analytics 115

AWS Machine Learning

NOVEMBER 15, 2024

xlarge", n_instances=1) If the endpoint is already created using SageMaker Studio, you can simply connect to it: co.connect_to_endpoint(endpoint_name="cohere-embed-english-v3") Consider the following best practices: Choose an appropriate instance type based on your performance and cost requirements. jpg") or doc.endswith(".png"))

Ecommerce 107

Ecommerce Fashion System Comparison 107

InMoment XI

OCTOBER 30, 2024

Make Documents Mobile-Friendly Customers expect smooth access to important information on their smartphones. Mobile-friendly documents enable this convenience by offering accessible and readable content on customers’ devices. This makes it crucial for companies to connect experience data from various sources.

Insurance 195

Insurance Customer Satisfaction Customer Experience Strategy 195

AWS Machine Learning

FEBRUARY 12, 2025

Your task is to understand a system that takes in a list of documents, and based on that, answers a question by providing citations for the documents that it referred the answer from. Our dataset includes Q&A pairs with reference documents regarding AWS services. The following table shows an example.

Data 75

Data Training Policies Innovation 75

AWS Machine Learning

FEBRUARY 20, 2025

PAAS now includes PAAS AI, the first commercially available interactive generative-AI chats specifically developed for premium audit, which reduces research time and empower users to make informed decisions by answering questions and quickly retrieving and summarizing multiple PAAS documents like class guides, bulletins, rating cards, etc.

Knowledge Base 112

Knowledge Base Insurance Guidelines Innovation 112

Experience Investigators by 360Connext

FEBRUARY 18, 2025

CX and Profitability: The Connection You Can’t Ignore A strong customer experience strategy ties the right measurements, efforts, and outcomes with business success. However, many business leaders think of CX as a cost center for their organizations. Lets flip the script! Look at their usage and behavioral analytics.

Customer Experience 143

Customer Experience How To Self Service Effort Score 143

BlueOcean

MARCH 3, 2025

As a sourcing professional, I have to ensure that our company culture is reflected in the RFP and also that the document is customized to the specific industry in which were sourcing. Its about the people we bring to the table and the people the vendor brings to the table connecting. Its a two-way street.

Contact Center 156

Contact Center Customer Journeys Culture Return on Investment 156

AWS Machine Learning

FEBRUARY 28, 2025

By connecting Amazon Q Business with Smartsheet, business users, customer solutions managers, product managers and others can gain deeper understanding into their work by asking natural language questions. You need this to connect Smartsheet to Amazon Q Business. In Smartsheet Have access to the Smartsheet Event Reporting API.

Resources 67

Resources Report Data Connections 67