AWS Machine Learning

OCTOBER 29, 2024

Enterprises in industries like manufacturing, finance, and healthcare are inundated with a constant flow of documents—from financial reports and contracts to patient records and supply chain documents. Solution overview To be scalable and cost-effective, this solution uses serverless technologies and managed services.

Healthcare 93

Healthcare Resources Analysis Competitive Advantage 93

AWS Machine Learning

SEPTEMBER 8, 2023

For modern companies that deal with enormous volumes of documents such as contracts, invoices, resumes, and reports, efficiently processing and retrieving pertinent data is critical to maintaining a competitive edge. What if there was a way to process documents intelligently and make them searchable in with high accuracy?

Metrics 114

Metrics Resources Data Management 114

AWS Machine Learning

MAY 1, 2024

We developed the Document Translation app, which uses Amazon Translate , to address these issues. The Document Translation app uses Amazon Translate for performing translations. Amazon Translate provides high-quality document translations for contextual, accurate, and fluent translations. 1 – Translating a document.

Case Study 110

Case Study Study Software Communication 110

ECXO

NOVEMBER 26, 2024

Join ECXO.org, the only open-access CX professional network connecting practitioners, leaders, companies and executives to shape the future of customer experience! Unicorns Bring a Personal Touch These rare employees know how to connect with customers on a personal level. Spoiler alert—probably not.

Self Service 334

Self Service Training Culture Analytics 334

InMoment XI

JANUARY 9, 2024

Managing the B2B customer experience is a key growth strategy for organizations across a wide variety of industries. Effective customer experience management helps build and maintain strong, long-term relationships by meeting the needs and expectations of your business customers consistently. What is B2B Customer Experience?

B2B 413

B2B Self Service Customer Experience Customer Journeys 413

AWS Machine Learning

MAY 1, 2024

Numerous customers face challenges in managing diverse data sources and seek a chatbot solution capable of orchestrating these sources to offer comprehensive answers. This post presents a solution for developing a chatbot capable of answering queries from both documentation and databases, with straightforward deployment.

Knowledge Base 113

Knowledge Base Chatbots Data Groups 113

BirdEye

DECEMBER 13, 2023

In January 2023, Apple introduced Apple Business Connect to empower its users to find businesses across its ecosystem of apps, including Apple Maps, Messages, Spotlight, Safari, Wallet, Siri, and Calendar. It is a free and user-friendly platform that serves as a bridge connecting businesses with their local audience.

Connections 110

Connections Customers Management Engagement 110

ECXO

AUGUST 19, 2024

Document and Share Learnings : Share outcomes and insights across the organization to foster continuous improvement. Managing Customer Expectations : Clear communication and change management are necessary to prevent negative customer reactions. Share Your Insights I’d love to hear your thoughts on CX and experimentation!

Customer Journeys 369

Customer Journeys Customer Experience Net Promoter Score Effort Score 369

AWS Machine Learning

AUGUST 28, 2024

GitHub helps developers host and manage Git repositories, collaborate on code, track issues, and automate workflows through features such as pull requests, code reviews, and continuous integration and deployment (CI/CD) pipelines. Amazon Q Business is a fully managed, generative AI–powered assistant designed to enhance enterprise operations.

Connections 111

Connections Data Groups How To 111

AWS Machine Learning

APRIL 17, 2024

In asset management, portfolio managers need to closely monitor companies in their investment universe to identify risks and opportunities, and guide investment decisions. Tracking direct events like earnings reports or credit downgrades is straightforward—you can set up alerts to notify managers of news containing company names.

Financial 120

Financial Connections Data Report 120

AWS Machine Learning

OCTOBER 4, 2023

Use cases include document summarization to help readers focus on key points of a document and transforming unstructured text into standardized formats to highlight important attributes. In the following sections, we show how to get started with document summarization by deploying Falcon 7B on SageMaker Jumpstart.

Healthcare 101

Healthcare Training Tools Innovation 101

AWS Machine Learning

JULY 29, 2024

Effective customer support and project management are critical aspects of providing effective customer relationship management. You also need to hire and staff a large team to build, maintain, and manage such a system. For a full list of Amazon Q Business supported data source connectors, see Amazon Q Business connectors.

Management 112

Management Groups Data Connections 112

AWS Machine Learning

DECEMBER 6, 2023

Such data often lacks the specialized knowledge contained in internal documents available in modern businesses, which is typically needed to get accurate answers in domains such as pharmaceutical research, financial investigation, and customer support. For example, imagine that you are planning next year’s strategy of an investment company.

Knowledge Base 114

Knowledge Base Analytics Tools Data 114

Experience Investigators by 360Connext

APRIL 27, 2021

As you address these items, even if it’s with a quick email to another leader, document what you’re finding and what you’re fixing. Every piece of customer communication is a chance to connect. Help leaders stay connected to the emotional journey of your customer and why addressing their needs is so important to your mission.

Customer Journeys 291

Customer Journeys Customer Experience Culture Sports 291

AWS Machine Learning

SEPTEMBER 3, 2024

However, managing the complex infrastructure required for big data workloads has traditionally been a significant challenge, often requiring specialized expertise. SageMaker Studio runs inside an AWS managed virtual private cloud ( VPC ), with network access for SageMaker Studio domains, in this setup configured as VPC-only.

Policies 101

Policies Resources Data Analytics 101

AWS Machine Learning

SEPTEMBER 5, 2024

For this, we use Amazon Bedrock Prompt Management and Amazon Bedrock Prompt Flows to systematically evaluate prompts for your generative AI applications at scale. Prerequisites For this example, you need the following: An AWS account and a user with an AWS Identity and Access Management (IAM) role authorized to use Amazon Bedrock.

Management 123

Management Effort Score User Experience Examples 123

AWS Machine Learning

OCTOBER 23, 2024

Built using Amazon Bedrock Knowledge Bases , Amazon Lex , and Amazon Connect , with WhatsApp as the channel, our solution provides users with a familiar and convenient interface. This feature simplifies the integration of domain-specific knowledge into conversational AI through native compatibility with Amazon Lex and Amazon Connect.

Connections 86

Connections Knowledge Base Resources Data 86

Experience Investigators by 360Connext

NOVEMBER 2, 2021

Creating customer personas is an important part of any customer journey mapping exercise or really any customer experience management program. We develop personas for specific activities around customer experience management. Aligning the right Customer Success Manager or Customer Service Representative with the right customer.

Customer Journeys 375

Customer Journeys Culture B2B B2C 375

BirdEye

JULY 6, 2023

The current digitally connected world makes that process very easy. This blog post covers the top 8 types of messages that customers can leverage to stay connected with their customers. You can also use Birdeye to build a unified messaging inbox to manage all your messages from different channels.

Connections 98

Connections Communication Video Customers 98

ECXO

JULY 22, 2024

Strategies to boost adoption include: Interactive Demos and Documentation: Providing detailed documentation and hands-on training sessions. Personalized Assistance: Offering dedicated customer success managers for personalized support. Connect with me or follow us on LinkedIn. Want more practical insights?

B2B 207

B2B Customer Experience Self Service e-support 207

InMoment XI

OCTOBER 19, 2023

They serve as centralized hubs where businesses manage customer interactions. They allow businesses to manage customer data, track interactions, and gain valuable insights into customer behavior. Contact centers are the beating heart of customer service operations, and is often considered as part of customer services best practices.

Contact Center 273

Contact Center Customer Service Omni-Channel Call Center Solutions 273

Experience Investigators by 360Connext

APRIL 14, 2020

Start with what you know you can manage. Start with what you can manage. Interview front-line employees like contact center agents, account managers, and delivery workers. It’s tempting to want to spend a lot of time making a well-designed document to share. That might be a great place to start today.

Customer Journeys 374

Customer Journeys How To Course Touchpoint 374

AWS Machine Learning

SEPTEMBER 6, 2023

Adobe Experience Manager (AEM) is a content management system that’s used for creating website or mobile app content. Many organizations use Adobe Experience Manager (On-Premise) or Adobe Experience Manager (Cloud Service) as their content management platform. Under Adobe Experience Manager , choose Add connector.

Management 109

Management Groups Data Policies 109

InMoment XI

NOVEMBER 22, 2024

This feedback supports brand reputation management efforts, attracting high-quality prospects. These actions could include creating a profile or uploading a document. It works by collecting and connecting VoC data from everywhere so you don’t miss out on critical insights regarding customer behavior.

Tools 195

Tools Feedback Effort Score Net Promoter Score 195

Calabrio

JULY 28, 2020

As companies are adjusting to the new way of working in 2020, the Society of Workforce Planning Professionals has recognized three Calabrio customers as finalists for their Workforce Management Professional of the Year Award. Rackspace pairs Calabrio WFM with Amazon Connect PBX for modern contact center forecasting and resource planning.

Net Promoter Score 200

Net Promoter Score Contact Center CRM Resources 200

InMoment XI

NOVEMBER 7, 2024

Did you know that 92% of customer relationship management (CRM) leaders say AI and automation have improved customer service response times? Customer experience automation allows organizations to connect with customers in a relevant, timely, and personalized way without extra manual input.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

GetFeedback

JANUARY 19, 2020

One caveat: don’t take this as a model for the only or the right way to document a journey map. Document the customer’s emotional reaction. Onboarding–Are documentation, training and other resources sufficient? But even physical products like tractors can be connected in the world of the Internet of Things (IoT).

Customer Journeys 365

Customer Journeys Touchpoint Survey Measurement 365

Lumoa

OCTOBER 7, 2021

Reading a scanned document, for example, isn’t an example of a digital experience because it doesn’t offer anything experientially different from reading a physical copy. However, technology on its own doesn’t make something a digital experience. A good rule to remember is that digital experiences do what a physical process cannot.

Feedback 195

Feedback Social Media Omni-Channel Customer Experience 195

Comm100

SEPTEMBER 25, 2021

The video calling feature enables users to have face-to-face communication by connecting them across the board virtually. With a white label chat platform, users can easily share all kinds of media files, links, images, contacts, and documentation. File sharing. Analytics and dashboard. Why choose a white label live chat?

How To 251

How To Software Video Customer Satisfaction 251

AWS Machine Learning

OCTOBER 9, 2024

Amazon Q Business is a fully managed, generative AI-powered assistant that you can configure to answer questions, provide summaries, generate content, and complete tasks based on your enterprise data. Data source overview Amazon Q Business uses large language models (LLMs) to build a unified solution that connects multiple data sources.

Data 116

Data Connections How To Communication 116

InMoment XI

MAY 30, 2024

Forrester states, “The XI platform’s strengths include knowledge-based/symbolic AI; genAI-based processes, including pre-processing and post-processing of data; document-level text mining; DevOps and text analytics embedded in other business applications; natural language understanding; and support for all relevant use cases.”

Analysis 195

Analysis Software Self Service Social Media 195

Comm100

OCTOBER 25, 2021

Today’s customers expect digital communication channels from the businesses that they connect with. It’s well documented that millennials hate phone calls , and to meet the needs of these customers, businesses are undergoing digital transformation to remain competitive. Younger generations demand to connect how and when they want.

Contact Center 238

Contact Center Omni-Channel Knowledge Base Chatbots 238

AWS Machine Learning

NOVEMBER 13, 2024

Amazon Titan FMs provide customers with a breadth of high-performing image, multimodal, and text model choices, through a fully managed API. Alternatively, you could directly upload the dataset to an S3 bucket by using the AWS Management Console. For more information on managing credentials securely, see the AWS Boto3 documentation.

Management 102

Management Ecommerce Healthcare Training 102

AWS Machine Learning

JULY 24, 2024

Amazon Q is a fully managed, generative artificial intelligence (AI) powered assistant that you can configure to answer questions, provide summaries, generate content, gain insights, and complete tasks based on data in your enterprise. You also need to hire and staff a large team to build, maintain and manage such a system.

Case Study 114

Case Study Groups Study Data 114

AWS Machine Learning

AUGUST 14, 2024

Effective customer support, project management, and knowledge management are critical aspects of providing efficient customer relationship management. Organizations use ServiceNow to manage workflows, such as IT services, ticketing systems, configuration management, and infrastructure changes across IT systems.

Connections 103

Connections Data Groups Knowledge Base 103

ECXO

MAY 27, 2024

Today, AI-driven automation extends to complex operations like financial forecasting and resource management, reducing the time and human effort required. AI-driven platforms can now establish foundational designs, managing aspects like spacing, typography, and colour scales but not yet exploring all its potential.

Technology 227

Technology Self Service Software Loyalty 227

InMoment XI

OCTOBER 30, 2024

They expect fast claims processing and personalized health management. They also appreciate risk management tools like home protection services and real-time alerts. They want fast claims handling and easy-to-use mobile apps to manage policies. Clear communication and self-service tools are crucial to their satisfaction.

Insurance 195

Insurance Customer Satisfaction Customer Experience Strategy 195