AWS Machine Learning

OCTOBER 31, 2024

Google Drive supports storing documents such as Emails contain a wealth of information found in different places, such as within the subject of an email, the message content, or even attachments. Amazon Q Business is a fully managed, generative AI-powered assistant designed to enhance enterprise operations.

Groups 120

Groups Connections Data How To 120

InMoment XI

NOVEMBER 22, 2024

This feedback supports brand reputation management efforts, attracting high-quality prospects. These actions could include creating a profile or uploading a document. It works by collecting and connecting VoC data from everywhere so you don’t miss out on critical insights regarding customer behavior.

Tools 195

Tools Feedback Effort Score Net Promoter Score 195

AWS Machine Learning

NOVEMBER 13, 2024

Amazon Titan FMs provide customers with a breadth of high-performing image, multimodal, and text model choices, through a fully managed API. Alternatively, you could directly upload the dataset to an S3 bucket by using the AWS Management Console. For more information on managing credentials securely, see the AWS Boto3 documentation.

Management 116

Management Ecommerce Healthcare Training 116

InMoment XI

NOVEMBER 7, 2024

Did you know that 92% of customer relationship management (CRM) leaders say AI and automation have improved customer service response times? Customer experience automation allows organizations to connect with customers in a relevant, timely, and personalized way without extra manual input.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

Joe Rawlinson

JANUARY 24, 2025

A key aspect of business is managing how companies talk to their customers. To put it simply, a customer communication management (CCM) system covers all the strategies, procedures, and technologies used to create a connection between a company or business and the people who buy from them. Among the most important ones are: 1.

Communication 78

Communication Management Social Media Guidelines 78

AWS Machine Learning

MARCH 4, 2025

We demonstrate how to harness the power of LLMs to build an intelligent, scalable system that analyzes architecture documents and generates insightful recommendations based on AWS Well-Architected best practices. An interactive chat interface allows deeper exploration of both the original document and generated content.

Knowledge Base 121

Knowledge Base Analysis Resources Tools 121

AWS Machine Learning

MARCH 4, 2025

Amazon Bedrock Knowledge Bases offers a fully managed Retrieval Augmented Generation (RAG) feature that connects large language models (LLMs) to internal data sources. It also provides developers with greater control over the LLMs outputs, including the ability to include citations and manage sensitive information.

Knowledge Base 116

Knowledge Base Travel Policies e-support 116

InMoment XI

OCTOBER 30, 2024

They expect fast claims processing and personalized health management. They also appreciate risk management tools like home protection services and real-time alerts. They want fast claims handling and easy-to-use mobile apps to manage policies. Clear communication and self-service tools are crucial to their satisfaction.

Insurance 195

Insurance Customer Satisfaction Customer Experience Strategy 195

AWS Machine Learning

JANUARY 22, 2025

Amazon Bedrock Agents offers a fully managed solution for creating, deploying, and scaling AI agents on AWS. However, when users want to search or book flights and hotels, they are connected to an agent who guides them through the process, collecting essential information while maintaining the session until completion.

Travel 131

Travel Hotels e-support Examples 131

ECXO

MARCH 6, 2025

We will also highlight how a CX transformation differs from a typical program management initiative, who drives these programs, and what lessons can be learned from B2B companies that have made this journey. Leadership Commitment and Vision Leading a customer experience transformation starts at the top.

B2B 339

B2B Customer Journeys How To Effort Score 339

AWS Machine Learning

OCTOBER 14, 2024

For many of these use cases, businesses are building Retrieval Augmented Generation (RAG) style chat-based assistants, where a powerful LLM can reference company-specific documents to answer questions relevant to a particular business or use case. Such a multimodal assistant can be useful across industries.

Chatbots 126

Chatbots Healthcare System Connections 126

InMoment XI

NOVEMBER 26, 2024

71% of organizations say customer journey mapping has successfully persuaded management to invest in CX efforts and fix existing customer problems. Improved Customer Experience All of these benefits connect to creating a customer experience that consistently meets or exceeds customer expectations.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

AWS Machine Learning

DECEMBER 11, 2024

We discuss how our sales teams are using it today, compare the benefits of Amazon Q Business as a managed service to the do-it-yourself option, review the data sources available and high-level technical design, and talk about some of our future plans. The following screenshot shows an example of an interaction with Field Advisor.

Sales 110

Sales Customer Engagement Engagement Knowledge Base 110

AWS Machine Learning

APRIL 26, 2024

With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). Today, we’re introducing the new capability to chat with your document with zero setup in Knowledge Bases for Amazon Bedrock.

Knowledge Base 127

Knowledge Base Data Conference System 127

AWS Machine Learning

MAY 1, 2024

We developed the Document Translation app, which uses Amazon Translate , to address these issues. The Document Translation app uses Amazon Translate for performing translations. Amazon Translate provides high-quality document translations for contextual, accurate, and fluent translations. 1 – Translating a document.

Case Study 135

Case Study Study Software Communication 135

AWS Machine Learning

FEBRUARY 6, 2024

A key part of the submission process is authoring regulatory documents like the Common Technical Document (CTD), a comprehensive standard formatted document for submitting applications, amendments, supplements, and reports to the FDA. The tedious process of compiling hundreds of documents is also prone to errors.

Government 131

Government Report Guidelines System 131

AWS Machine Learning

OCTOBER 24, 2023

In today’s information age, the vast volumes of data housed in countless documents present both a challenge and an opportunity for businesses. Traditional document processing methods often fall short in efficiency and accuracy, leaving room for innovation, cost-efficiency, and optimizations. However, the potential doesn’t end there.

Hospitality 139

Hospitality Examples e-support Data 139

AWS Machine Learning

SEPTEMBER 8, 2023

For modern companies that deal with enormous volumes of documents such as contracts, invoices, resumes, and reports, efficiently processing and retrieving pertinent data is critical to maintaining a competitive edge. What if there was a way to process documents intelligently and make them searchable in with high accuracy?

Metrics 133

Metrics Resources Data Management 133

AWS Machine Learning

AUGUST 14, 2024

Amazon Q Business is a fully managed, generative artificial intelligence (AI)-powered assistant that helps enterprises unlock the value of their data and knowledge. Customers appreciate that Amazon Q Business securely connects to over 40 data sources. These documents are then synced to Amazon Q Business during the syncing phase.

Report 122

Report Data Groups Examples 122

AWS Machine Learning

OCTOBER 31, 2024

AWS offers powerful generative AI services , including Amazon Bedrock , which allows organizations to create tailored use cases such as AI chat-based assistants that give answers based on knowledge contained in the customers’ documents, and much more. In the following sections, we explain how to deploy this architecture.

Knowledge Base 124

Knowledge Base Interaction Groups Customers 124

AWS Machine Learning

DECEMBER 3, 2024

Agronomic Management: G11V76 performs well in continuous corn, drought-prone soils, high pH soils, and variable soil conditions. Secure user and data management – User authentication and authorization are managed centrally and securely through Amazon Cognito. Emergence: Dependable emergence even in stress environments.

Sales 109

Sales Knowledge Base Innovation Data 109

Experience Investigators by 360Connext

JULY 6, 2021

A customer experience charter is a brief document outlining the agreements the CX governing team needs to align with their decisions. Project charters have become a common tool in project management, and the CX charter serves a similar purpose. The charter, however, is not a magical document. Then, Create a CX Charter.

Effort Score 358

Effort Score Customer Journeys Net Promoter Score Government 358

AWS Machine Learning

OCTOBER 17, 2024

During re:Invent 2023, we launched AWS HealthScribe , a HIPAA eligible service that empowers healthcare software vendors to build their clinical applications to use speech recognition and generative AI to automatically create preliminary clinician documentation. You’ll then connect these output files to Amazon Q.

Consulting 114

Consulting Healthcare Chatbots Trends 114

AWS Machine Learning

MAY 1, 2024

Numerous customers face challenges in managing diverse data sources and seek a chatbot solution capable of orchestrating these sources to offer comprehensive answers. This post presents a solution for developing a chatbot capable of answering queries from both documentation and databases, with straightforward deployment.

Knowledge Base 131

Knowledge Base Chatbots Data Groups 131

AWS Machine Learning

JANUARY 13, 2025

Amazon Q Business can increase productivity across diverse teams, including developers, architects, site reliability engineers (SREs), and product managers. Enterprises provide their developers, engineers, and architects with a range of knowledge bases and documents, such as usage guides, wikis, and tools.

Innovation 107

Innovation Knowledge Base Policies Guidelines 107

AWS Machine Learning

OCTOBER 26, 2023

For example, business teams can now formulate responses consistent with an organization’s specific vocabulary and tenets, and can more quickly query lengthy documents to get responses specific and grounded to the contents of those documents. Connecting SageMaker Canvas to Amazon Kendra requires a one-time set-up.

Knowledge Base 125

Knowledge Base Company e-support Data 125

AWS Machine Learning

AUGUST 28, 2024

GitHub helps developers host and manage Git repositories, collaborate on code, track issues, and automate workflows through features such as pull requests, code reviews, and continuous integration and deployment (CI/CD) pipelines. Amazon Q Business is a fully managed, generative AI–powered assistant designed to enhance enterprise operations.

Connections 127

Connections Groups Data How To 127

AWS Machine Learning

MARCH 14, 2025

This integration brings Anthropics visual perception capabilities as a managed tool within Amazon Bedrock Agents, providing you with a secure, traceable, and managed way to implement computer use automation in your workflows. Today, were announcing computer use support within Amazon Bedrock Agents using Anthropics Claude 3.5

Groups 135

Groups Sports CRM Tools 135

Comm100

DECEMBER 8, 2024

Higher ed chatbots are reshaping the student experience, offering real-time support, streamlining processes, and opening doors to a more connected and engaging approach to education. Gone are the days of waiting in line or navigating complex systems to find help. Higher Ed Chatbots vs. Conventional Chatbots: Whats the Difference?

Chatbots 130

Chatbots Financial System Course 130

AWS Machine Learning

APRIL 10, 2025

On the Configure data source page, provide the following information: Specify the Amazon S3 location of the documents. He has a strong passion for interdisciplinary research that connects theoretical foundations with practical applications in the rapidly evolving field of generative AI. Under Knowledge Bases, choose Create.

Case Study 125

Case Study Study Knowledge Base Comparison 125

AWS Machine Learning

FEBRUARY 21, 2025

Amazon Q Business addresses this need as a fully managed generative AI-powered assistant that helps you find information, generate content, and complete tasks using enterprise data. Amazon FSx for Windows File Server is a fully managed Windows file system that provides high-performance file storage for Windows-based applications.

Groups 92

Groups System Data How To 92

AWS Machine Learning

NOVEMBER 15, 2024

Amazon SageMaker is a comprehensive, fully managed machine learning (ML) platform that revolutionizes the entire ML workflow. The platform’s strength lies in its ability to abstract away the complexities of infrastructure management, allowing you to focus on innovation rather than operational overhead. jpg") or doc.endswith(".png"))

Ecommerce 109

Ecommerce Fashion System Comparison 109

InMoment XI

JANUARY 9, 2024

Managing the B2B customer experience is a key growth strategy for organizations across a wide variety of industries. Effective customer experience management helps build and maintain strong, long-term relationships by meeting the needs and expectations of your business customers consistently. What is B2B Customer Experience?

B2B 413

B2B Self Service Customer Experience Customer Journeys 413

AWS Machine Learning

FEBRUARY 20, 2025

PAAS now includes PAAS AI, the first commercially available interactive generative-AI chats specifically developed for premium audit, which reduces research time and empower users to make informed decisions by answering questions and quickly retrieving and summarizing multiple PAAS documents like class guides, bulletins, rating cards, etc.

Knowledge Base 116

Knowledge Base Insurance Guidelines Innovation 116

AWS Machine Learning

JULY 29, 2024

Effective customer support and project management are critical aspects of providing effective customer relationship management. You also need to hire and staff a large team to build, maintain, and manage such a system. For a full list of Amazon Q Business supported data source connectors, see Amazon Q Business connectors.

Management 126

Management Groups Data Connections 126

AWS Machine Learning

SEPTEMBER 3, 2024

However, managing the complex infrastructure required for big data workloads has traditionally been a significant challenge, often requiring specialized expertise. SageMaker Studio runs inside an AWS managed virtual private cloud ( VPC ), with network access for SageMaker Studio domains, in this setup configured as VPC-only.

Policies 118

Policies Resources Data Analytics 118

AWS Machine Learning

APRIL 17, 2024

In asset management, portfolio managers need to closely monitor companies in their investment universe to identify risks and opportunities, and guide investment decisions. Tracking direct events like earnings reports or credit downgrades is straightforward—you can set up alerts to notify managers of news containing company names.

Financial 135

Financial Connections Data Report 135