ECXO

MAY 27, 2024

bnbvvvV Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes Article source: [link] Introduction Artificial Intelligence is revolutionizing enterprise technology, and will redefine enterprise software design, and transform how businesses enhance customer, user experiences and drive business outcomes.

Technology 227

Technology Self Service Software Loyalty 227

InMoment XI

NOVEMBER 26, 2024

This often stems from poor internal communication, outdated technology, or inefficient processes. Improved Customer Experience All of these benefits connect to creating a customer experience that consistently meets or exceeds customer expectations.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

AWS Machine Learning

OCTOBER 14, 2024

For many of these use cases, businesses are building Retrieval Augmented Generation (RAG) style chat-based assistants, where a powerful LLM can reference company-specific documents to answer questions relevant to a particular business or use case. Such a multimodal assistant can be useful across industries.

Chatbots 115

Chatbots Healthcare System Connections 115

AWS Machine Learning

FEBRUARY 6, 2024

A key part of the submission process is authoring regulatory documents like the Common Technical Document (CTD), a comprehensive standard formatted document for submitting applications, amendments, supplements, and reports to the FDA. The tedious process of compiling hundreds of documents is also prone to errors.

Government 118

Government Report Guidelines System 118

AWS Machine Learning

MARCH 4, 2025

We demonstrate how to harness the power of LLMs to build an intelligent, scalable system that analyzes architecture documents and generates insightful recommendations based on AWS Well-Architected best practices. An interactive chat interface allows deeper exploration of both the original document and generated content.

Knowledge Base 96

Knowledge Base Analysis Resources Tools 96

Comm100

DECEMBER 8, 2024

Higher ed chatbots are reshaping the student experience, offering real-time support, streamlining processes, and opening doors to a more connected and engaging approach to education. Gone are the days of waiting in line or navigating complex systems to find help. Higher Ed Chatbots vs. Conventional Chatbots: Whats the Difference?

Chatbots 130

Chatbots Financial System Course 130

AWS Machine Learning

APRIL 26, 2024

With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). Today, we’re introducing the new capability to chat with your document with zero setup in Knowledge Bases for Amazon Bedrock.

Knowledge Base 117

Knowledge Base Data Conference System 117

AWS Machine Learning

OCTOBER 24, 2023

In today’s information age, the vast volumes of data housed in countless documents present both a challenge and an opportunity for businesses. Traditional document processing methods often fall short in efficiency and accuracy, leaving room for innovation, cost-efficiency, and optimizations. However, the potential doesn’t end there.

Hospitality 127

Hospitality Examples e-support Data 127

AWS Machine Learning

DECEMBER 3, 2024

Now, Syngenta is advancing further by using large language models (LLMs) and Amazon Bedrock Agents to implement Cropwise AI on AWS, marking a new era in agricultural technology. Efficient metadata storage with Amazon DynamoDB – To support quick and efficient data retrieval, document metadata is stored in Amazon DynamoDB.

Sales 96

Sales Knowledge Base Innovation Data 96

AWS Machine Learning

AUGUST 14, 2024

Customers appreciate that Amazon Q Business securely connects to over 40 data sources. While using their data source, they want better visibility into the document processing lifecycle during data source sync jobs. Additionally, they want access to metadata, timestamps, and access control lists (ACLs) for the indexed documents.

Report 112

Report Data Groups Examples 112

AWS Machine Learning

MAY 1, 2024

We developed the Document Translation app, which uses Amazon Translate , to address these issues. The Document Translation app uses Amazon Translate for performing translations. Amazon Translate provides high-quality document translations for contextual, accurate, and fluent translations. 1 – Translating a document.

Case Study 113

Case Study Study Software Communication 113

AWS Machine Learning

SEPTEMBER 8, 2023

For modern companies that deal with enormous volumes of documents such as contracts, invoices, resumes, and reports, efficiently processing and retrieving pertinent data is critical to maintaining a competitive edge. What if there was a way to process documents intelligently and make them searchable in with high accuracy?

Metrics 118

Metrics Resources Data Management 118

AWS Machine Learning

AUGUST 26, 2022

Organizations in the lending and mortgage industry process thousands of documents on a daily basis. From a new mortgage application to mortgage refinance, these business processes involve hundreds of documents per application. At the start of the process, documents are uploaded to an Amazon Simple Storage Service (Amazon S3) bucket.

Training 97

Training Banking Data Examples 97

InMoment XI

JANUARY 9, 2024

Here are some examples of how B2B companies are applying tactics designed to improve the customer experience: CRM platform HubSpot utilizes chatbots to connect with customers and encourage open communication. B2B CX continues to change as companies adapt to new technologies and expectations. How Has the B2B Customer Experience Evolved?

B2B 413

B2B Self Service Customer Experience Customer Journeys 413

Comm100

DECEMBER 16, 2024

Over the years, customer service has undergone a dramatic transformation, driven by rapid advancements in technology. But as automation becomes a cornerstone of customer service, a pressing question emerges: Is it possible to balance the efficiency of technology with the human connection that customers still crave?

Customer Service 130

Customer Service Self Service Chatbots Omni-Channel 130

Experience Investigators by 360Connext

SEPTEMBER 5, 2023

Many dashboards and reports don’t mention or track anything connected to customers. That sense of purpose is what allows each person on their team – from the park greeter to the sous chef to the cleaning crew – to connect their role with the bigger experience. It’s all about operations, processes, and financials.

Customer Centricity 271

Customer Centricity Customer Journeys Connections Feedback 271

AWS Machine Learning

MAY 1, 2024

This post presents a solution for developing a chatbot capable of answering queries from both documentation and databases, with straightforward deployment. For documentation retrieval, Retrieval Augmented Generation (RAG) stands out as a key tool. Virginia) AWS Region. The following diagram illustrates the solution architecture.

Knowledge Base 117

Knowledge Base Chatbots Data Groups 117

AWS Machine Learning

OCTOBER 31, 2024

AWS offers powerful generative AI services , including Amazon Bedrock , which allows organizations to create tailored use cases such as AI chat-based assistants that give answers based on knowledge contained in the customers’ documents, and much more. Under Connection settings , provide the following information: Select App URL.

Knowledge Base 114

Knowledge Base Interaction Groups Customers 114

AWS Machine Learning

FEBRUARY 20, 2025

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Verisk has embraced this technology and developed its own PAAS AI, which provides an enhanced self-service capability to the PAAS platform. This transparency helped Verisk identify areas where document restructuring was needed.

Knowledge Base 99

Knowledge Base Insurance Guidelines Innovation 99

AWS Machine Learning

AUGUST 28, 2024

You can tailor it to specific business needs by connecting to company data, information, and systems using over 40 built-in connectors. Under Application connected to IAM Identity Center , note the ARN for the associated IAM Identity Center instance. Amazon Q Business pricing is based on the chosen document index capacity.

Connections 114

Connections Groups Data How To 114

AWS Machine Learning

DECEMBER 11, 2024

This enables sales teams to interact with our internal sales enablement collateral, including sales plays and first-call decks, as well as customer references, customer- and field-facing incentive programs, and content on the AWS website, including blog posts and service documentation.

Sales 87

Sales Customer Engagement Engagement Knowledge Base 87

AWS Machine Learning

APRIL 17, 2024

Neptune is a fast, reliable, fully managed graph database service that makes it straightforward to build and run applications that work with highly connected datasets. Overall, this prototype demonstrates the art of possible with knowledge graphs and generative AI—deriving signals by connecting disparate dots.

Financial 124

Financial Connections Data Report 124

AWS Machine Learning

DECEMBER 6, 2023

Such data often lacks the specialized knowledge contained in internal documents available in modern businesses, which is typically needed to get accurate answers in domains such as pharmaceutical research, financial investigation, and customer support. For example, imagine that you are planning next year’s strategy of an investment company.

Knowledge Base 116

Knowledge Base Analytics Tools Data 116

Comm100

OCTOBER 25, 2021

Today’s customers expect digital communication channels from the businesses that they connect with. It’s well documented that millennials hate phone calls , and to meet the needs of these customers, businesses are undergoing digital transformation to remain competitive. Younger generations demand to connect how and when they want.

Contact Center 246

Contact Center Omni-Channel Knowledge Base Social Media 246

AWS Machine Learning

OCTOBER 26, 2023

For example, business teams can now formulate responses consistent with an organization’s specific vocabulary and tenets, and can more quickly query lengthy documents to get responses specific and grounded to the contents of those documents. Connecting SageMaker Canvas to Amazon Kendra requires a one-time set-up.

Knowledge Base 105

Knowledge Base Company e-support Data 105

AWS Machine Learning

JANUARY 13, 2025

As enterprises continue to grow their applications, environments, and infrastructure, it has become difficult to keep pace with technology trends, best practices, and programming standards. Enterprises provide their developers, engineers, and architects with a range of knowledge bases and documents, such as usage guides, wikis, and tools.

Innovation 90

Innovation Knowledge Base Policies Guidelines 90

AWS Machine Learning

OCTOBER 4, 2023

Use cases include document summarization to help readers focus on key points of a document and transforming unstructured text into standardized formats to highlight important attributes. The Falcon LLM is a large language model, trained by researchers at Technology Innovation Institute (TII) on over 1 trillion tokens using AWS.

Healthcare 103

Healthcare Training Tools Innovation 103

BlueOcean

MARCH 3, 2025

As a sourcing professional, I have to ensure that our company culture is reflected in the RFP and also that the document is customized to the specific industry in which were sourcing. Its about the people we bring to the table and the people the vendor brings to the table connecting. Its a two-way street.

Contact Center 156

Contact Center Customer Journeys Culture Return on Investment 156

AWS Machine Learning

APRIL 10, 2025

On the Configure data source page, provide the following information: Specify the Amazon S3 location of the documents. She specializes in model customization techniques and agent-based AI systems, helping organizations harness the full potential of generative AI technology. Under Knowledge Bases, choose Create. Choose Next.

Case Study 100

Case Study Study Knowledge Base Comparison 100

Calabrio

MARCH 31, 2025

Generative AI vs. Traditional AI This ability to generate novel contentwhether its a chatbots uncanny responses, top-notch software code, or even molecular structures is what makes the technology so promising in customer service and far beyond. How can this technology translate into real, impactful improvements for your contact center?

Contact Center 130

Contact Center Self Service Customer Service Virtual Agent 130

AWS Machine Learning

MARCH 14, 2025

Whether processing invoices, updating customer records, or managing human resource (HR) documents, these workflows often require employees to manually transfer information between different systems a process thats time-consuming, error-prone, and difficult to scale. We utilize service discovery to connect Amazon ECS services with DNS names.

Groups 121

Groups Sports CRM Tools 121

AWS Machine Learning

SEPTEMBER 3, 2024

SageMaker Studio automatically creates an elastic network interface within your VPC’s private subnet , which connects to the required AWS services through VPC endpoints. collect() Next, you can visualize the size of each document to understand the volume of data you’re processing. The following diagram illustrates this solution.

Policies 103

Policies Resources Data Analytics 103

AWS Machine Learning

SEPTEMBER 20, 2024

Amazon Kendra securely connects to over 40 data sources. When using your data source, you might want better visibility into the document processing lifecycle during data source sync jobs. Additionally, you might need access to metadata, timestamps, and access control lists (ACLs) for the indexed documents.

Report 78

Report Data Groups Examples 78

Joe Rawlinson

JANUARY 24, 2025

To put it simply, a customer communication management (CCM) system covers all the strategies, procedures, and technologies used to create a connection between a company or business and the people who buy from them. Content such as blogs, emails, document templates, social media updates, and more can fall under this category.

Communication 78

Communication Management Social Media Guidelines 78

AWS Machine Learning

NOVEMBER 22, 2024

“The mandate of the Thomson Reuters Enterprise AI Platform is to enable our subject-matter experts, engineers, and AI researchers to co-create Gen-AI capabilities that bring cutting-edge, trusted technology in the hands of our customers and shape the way professionals work. Connect your Prompt node to the flow’s input and output nodes.

Knowledge Base 104

Knowledge Base Chatbots Travel Innovation 104

InMoment XI

OCTOBER 19, 2023

They rely on technology, such as Interactive Voice Response (IVR) systems, to automate responses and categorize customer requests, ensuring that they reach the right destination. Contact center solutions refer to the suite of tools, software, and technologies that help businesses streamline and improve their customer service operations.

Contact Center 273

Contact Center Customer Service Omni-Channel Call Center Solutions 273

AWS Machine Learning

NOVEMBER 13, 2024

In ecommerce, visual search technology revolutionizes how customers find products by enabling them to search for products using images instead of text. Companies such as Amazon use this technology to allow users to use a photo or other image to search for similar products on their ecommerce websites.

Management 104

Management Ecommerce Healthcare Training 104