ViiBE Blog

MAY 13, 2021

So, in a nutshell, a call center connects the customer with the company and ensures an ongoing positive relationship. Which software is used in call centers? Different solutions exist for different kinds of call centers. Virtual Call Center. Customer Service Management Tools.

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Call Center Technology Virtual Call Center Contact Center 52

ViiBE Blog

APRIL 30, 2021

A simple SMS message or a web link is all that is needed to connect to a ViiBE call from any device. . With ViiBE’s video chat, your customer can also easily share documents with your agent. ViiBE’s expertise call routing helps the support agent put the customer in touch with the right expert from the beginning.

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Video Customer Service Virtual Call Center How To 52

Magellan Solutions

JUNE 29, 2021

This is the proper documentation of medical history. These calls should be taken care of after the office hours of the healthcare providers. Magellan Solutions acts as your virtual call center and as the client’s voice. Offers customized call center support services. Has round-the-Clock services.

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Call Center Healthcare Virtual Call Center Insurance 52

Talkdesk

SEPTEMBER 19, 2016

Nowadays, we’re signing documents seamlessly and virtually online, via cloud-based software. Times are changing behind the scenes in the call center world, as well. The last few years have seen many call centers taking the leap from on-site hardware to innovative, scalable, and resilient cloud-based call center solutions.

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Call Center Virtual Call Center Call Center Solutions Software 40

ViiBE Blog

JUNE 1, 2021

They may also provide the option to connect to a video chat when necessary. When live chat is not enough, it is simple to send customers a web link to connect to a ViiBE call. ViiBE is a download-free web app that allows customer service representatives to connect to customers via video. Want to learn more? Contact us!

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Self Service Net Promoter Score Knowledge Base Omni-Channel 52

ViiBE Blog

MAY 4, 2021

Measuring FCR can be done manually or by call center software such as ViiBE. ViiBE makes tracking FCR and other call center metrics in real-time easier than ever. You can manage ViiBE’s virtual call center remotely from anywhere in the world using the built-in KPI trackers that measure FCR in real-time.

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First Call Resolution Call Center Virtual Call Center Knowledge Base 52

ViiBE Blog

AUGUST 11, 2021

Additionally, omnichannel contact centers enable customers to show something to the contact center agent on camera or share their screen. ViiBE makes video calling even more accessible thanks to its download-free web app. With a simple web link, customers can connect to a representative on nearly any device.

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Contact Center Software Contact Center Software Call Center 52