TechSee

JANUARY 8, 2019

Visual engagement empowers the customer rather than escalating dissatisfaction, and is therefore far more likely to result in the successful resolution of customer service problems. Co-browsing allows agents to see and interact with a customer’s browser in real time, visually guiding them to resolution, without requiring any downloads.

Engagement 167

Engagement How To Video e-support 167

Optimove

MARCH 20, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Day 2 of Optimove Connect 2025 continued the momentum with cutting-edge insights, real-world success stories, and expert-led product deep dives. The result?

Connections 52

Connections Gamification Marketing CRM 52

AWS Machine Learning

DECEMBER 11, 2024

We work backward from the customers business objectives, so I download an annual report from the customer website, upload it in Field Advisor, ask about the key business and tech objectives, and get a lot of valuable insights. I then use Field Advisor to brainstorm ideas on how to best position AWS services.

Sales 96

Sales Customer Engagement Engagement Knowledge Base 96

GetFeedback

FEBRUARY 25, 2019

In this article, we’re going to share some ways to re-engage your inactive subscribers. By the end, you’ll know how to get them excited about being connected with you so they eventually become customers. Best practices for re-engagement email marketing. 10 types of emails you can send to re-engage.

Engagement 199

Engagement Marketing Abandon Rate Examples 199

Comm100

AUGUST 1, 2022

With student enrollment down, competition for student attention and engagement is heating up. For the full low-down and success stories from fellow schools, download the cheat sheet below. When support teams are offline, chatbots allow schools to provide round-the-clock support to students so they never miss an opportunity to engage.

Chatbots 246

Chatbots Omni-Channel Social Media B2C 246

Optimove

JANUARY 15, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Every January, businesses around the globe celebrate Get to Know Your Customer’s Day , a reminder of the core principle driving all successful marketing: knowing your customers is essential to creating meaningful engagement and lasting loyalty.

Connections 52

Connections Data Loyalty Consumers 52

Experience Investigators by 360Connext

OCTOBER 17, 2018

Leaders toss around terms like “engagement” and “transformation” in ways that make those terms seem less important than they are. You can download it here.). My 3 buzzwords: Engagement. Engagement. Leaders must engage employees to deliver a great experience. And I agree. Is that odd?

Leadership 227

Leadership Culture Customer Centricity Report 227

Optimove

MARCH 19, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: What an incredible first day at Optimove Connect 2025! Whether exploring Positionless Marketing, AI-driven personalization, or next-gen CRM strategies, attendees left armed with actionable insights to drive growth.

Connections 52

Connections Marketing CRM Banking 52

Comm100

MAY 11, 2023

For a full breakdown of the latest enrollment data, you can download our report – The College Enrollment Decline – A Complete Breakdown of the Data. Introduce live chat to break down barriers to engagement When students were polled on what communication channels they preferred, live chat was ranked number one.

Chatbots 49

Chatbots Trends Omni-Channel Connections 49

Optimove

DECEMBER 9, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Gamification has evolved from a buzzword into a cornerstone of player engagement strategies. Key takeaways: Engage Smarter: AI-orchestrated gamification immerses players with challenges and rewards tailored to their journey. Lets dive in!

Gamification 52

Gamification Engagement Sports CRM 52

GetFeedback

AUGUST 14, 2019

Engage employees. Your ongoing customer experience transformation work will not be successful if you have not properly engaged employees in it. Download our free Customer Satisfaction Score toolkit for customer satisfaction best practices, a free CSAT survey template, and much more. Download the Toolkit. Get Calculator.

Customer Satisfaction 389

Customer Satisfaction Customer Journeys Effort Score How To 389

Optimove

FEBRUARY 19, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Customer expectations are evolving, and staying ahead means learning from the best. Plus, engagement isnt just about personalizationits about timing. Discover which level you are on and how you can move up.

Case Study 52

Case Study CRM Connections Study 52

Optimove

JANUARY 2, 2025

Part 2 of the 2025 Optimove Consumer Marketing Fatigue Report dives into strategies to strengthen retention, reduce churn, and foster deeper connections.

Consumers 76

Consumers Marketing Loyalty Programs Customer Retention 76

Retently

NOVEMBER 13, 2024

A seamless, personalized, and engaging buyer journey is the difference between a one-time shopper and a loyal customer. Key Takeaways VFRs bridge the gap between online and in-store shopping by allowing customers to virtually try on products, providing a personalized and engaging experience that builds trust and confidence.

Ecommerce 144

Ecommerce Retail Social Media Technology 144

Optimove

JANUARY 5, 2025

Up your mobile marketing game with this guide Download Now Why it Matters: Integrating Viber into Optimove opens new opportunities for brands to engage global audiences in a powerful channel with hyper-personalized, real-time campaigns. Meet the teams, see live demos, and learn how to elevate your customer engagement strategies.

Marketing 59

Marketing Connections Video Tips 59

Comm100

OCTOBER 25, 2021

Engaging with students is difficult in higher education. Engaging with international students is even more difficult. Poor engagement can have a severe impact across the student experience – results, satisfaction, and even dropout rates. The Journey to Improving International Student Engagement. Get ebook now.

Engagement 130

Engagement Tips eBook Chatbots 130

Experience Investigators by 360Connext

NOVEMBER 13, 2014

63% also answered they had downloaded a retailer’s app on to their smartphone. If there’s one thing consumers seem to be looking for, it’s reassurance. Most shoppers (86%) said that a retailer having an online presence is “important,” “very important” or “critical.” I find this compelling.

Customer Confidence 279

Customer Confidence Report Retail Loyalty Programs 279

Comm100

MAY 20, 2022

Thanks to its speed and convenience, live chat software empowers agents to provide the type and quality of support that today’s consumers need, all while: Reducing operational costs Improving efficiency Increasing availability Building stronger connections and Improving customer satisfaction (CSAT). Increase engagement and market reach.

Software 237

Software Wait Times Multi-Channel Consumers 237

Comm100

MARCH 13, 2023

The survey also asked students how they want to be engaged and supported during the pre-enrolment phase, ranking top support factors, preferred communication channels, and speed expectations. You can download the survey results for free below. Read more Report 1. An incredible 99% agreed that it is ‘at least somewhat important’.

Chatbots 241

Chatbots Survey Social Media Report 241

C3Centricity

JUNE 25, 2020

You can download it and get the accompanying workbook here. 2 Assess the Optimum Way of Connecting with Your Customers. Do you know the best way to contact your target customers, as well as their preferred place and time to connect? Is it one-way or two? Are you in a monologue or a dialogue? 5 Plan for the Unthinkable.

Customer Centricity 262

Customer Centricity Competitive Advantage Trends Brands 262

Comm100

JANUARY 5, 2022

If something is complicated to use, customer experience will immediately suffer, and as so will engagement. The chatbox should also be inviting enough to compel the consumer to engage. For a more comprehensive guide into buying live chat software, download this free guide: The Live Chat Buyer’s Guide.

Government 243

Government CRM eBook Software 243

Optimove

JANUARY 21, 2025

Personalization: The Key to Cutting Through the Noise In an age of marketing fatigue, Part 3 of the 2025 Optimove Insights Consumer Marketing Fatigue Report reveals how personalization and relevance can drive engagement and loyalty. Timing builds trust: The right message at the right time strengthens connections.

Consumers 76

Consumers Marketing Loyalty Report 76

Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. How to treat every campaign like a marketing experiment Download Now >> #5.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

Comm100

OCTOBER 13, 2022

To increase university enrollment, higher education institutions now need digital strategies to reach students where they are and how they want to connect. Students want to connect with their school in the easiest way possible, which is why introducing live chat has become a proven strategy to increase university enrollment.

Strategy 244

Strategy Chatbots Social Media Omni-Channel 244

Comm100

OCTOBER 25, 2021

It should come as no surprise therefore, to hear that higher education institutions are looking to offer a digital-first approach to improve student engagement and experience. Connecting with Students on Social Meida. Social media is at the core of this movement. Begin your digital transformation journey today! Chatbot Integration.

Social Media 130

Social Media Engagement eBook Omni-Channel 130

Customer Bliss

JULY 27, 2017

Often it’s as simple as a landing page, Google Ads, and a few up-sells after the main landing page purchase/download. I’ve heard some become less engaged with LinkedIn because they “get” Facebook (family/friends) and Twitter (industry news/breaking news), but they don’t see the value in LinkedIn.

Sales 68

Sales Industry Connections Strategy 68

TechSee

SEPTEMBER 15, 2022

The partnership stems from an initiative with an electronics multinational to deploy virtual sales agents on retail locations, instantly connecting customers to representatives via AI-based visual engagement. BOSTON , Sept. BOSTON , Sept. “NeuraFlash is very excited to be partnering with TechSee.

Engagement 109

Engagement Contact Center Retail Consulting 109

Experience Investigators by 360Connext

DECEMBER 8, 2020

When you can connect the dots to understand what CX efforts drive business results, you can work deliberately towards driving even better results, and do so with the buy-in of leaders who recognize the effect CX is having on their goals as well. . Did better customer onboarding materials lead to reduced call center costs ? If not, why not?

Customer Experience 329

Customer Experience Net Promoter Score Effort Score Exercises 329

Kerry Bodine

JULY 30, 2017

Case in point: more than 1,000 people have downloaded our free journey mapping template since the beginning of this year.) I often talk about customer journeys as a Trojan Horse: Our clients engage us to create journey maps in order to improve some aspect of their customer experience, but cultural change sneaks in during the initiative.

Customer Journeys 244

Customer Journeys Touchpoint Culture Banking 244

BirdEye

JULY 6, 2023

The current digitally connected world makes that process very easy. This blog post covers the top 8 types of messages that customers can leverage to stay connected with their customers. RCS allows users to instantly access an app-like interface on their mobile devices without requiring separate downloads.

Connections 98

Connections Communication Video Customers 98

CloudCherry

JANUARY 18, 2018

But great experiences are often the ones that connect with members at an emotional level. So, how can Credit Unions build an omni-channel member engagement strategy? DOWNLOAD THE CREDIT UNION E-BOOK! How else can you keep your members engaged? Are members truly delighted along their journey with your Credit Union?

Omni-Channel 225

Omni-Channel Touchpoint Effort Score Financial 225

Optimove

OCTOBER 29, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: This blog discusses how Opti-X employs AI technology to enhance personalization in customer interactions, which can lead to increased engagement and satisfaction. Timely Engagement with AI-Triggered Campaigns Timing is everything when it comes to engaging customers.

Sports 52

Sports Customer Journeys Touchpoint Engagement 52

Optimove

MARCH 31, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Marketers in 2025 are tasked with delivering personalization thats not just accurate but instant, relevant, and seamless across every channel. They browse in bursts, engage across channels, and expect brands to respond in real-time. Its dynamic.

CRM 52

CRM Fashion Exercises Groups 52

Comm100

MAY 20, 2020

Providing many communication channels is often referred to as multichannel customer engagement, or multichannel customer support. On the other hand, omnichannel intelligently connects every channel together and allows agents to manage them from a single, unified console. Download Now. Empower your agents with 360-degree insight.

Omni-Channel 162

Omni-Channel Customer Service Knowledge Base Communication 162

Optimove

MARCH 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Retailers must implement strategic marketing efforts to drive early sales and maintain long-term success. Download Now: 9 creative email tactics Download Now>> #5. These sneakers would go perfectly with that hoodie!

Retail 52

Retail Sales Strategy Marketing 52

Optimove

NOVEMBER 28, 2024

See the difference control groups make in this guide Download Now Why it Matters: The convergence of Black Friday and the NFL creates a rare opportunity for marketers to capitalize on heightened consumer engagement across two major events.

Sports 59

Sports Retail Multi-Channel Effort Score 59

BirdEye

JULY 19, 2022

This makes it easy to monitor activity and create detailed reports measuring things like customer engagement and ad performance. Step 3: Connect your Facebook business assets. Once you’ve successfully created your account, you can start connecting all your business assets. Stay connected with Birdeye Messaging.

Connections 98

Connections Management Advertising Social Media 98