BirdEye

JANUARY 11, 2023

Social media is a daily part of our lives, but many companies still have questions about it. These are just a few of the social media questions that businesses are asking. In this blog post, we’ll answer 25 of the most important social media questions. Social media questions: The how?

Social Media 98

Social Media Multi-Channel Advertising Video 98

BirdEye

DECEMBER 29, 2022

Social media is one of the most important marketing tools companies have to connect with people and promote their products. However, measuring the success of social media campaigns can be challenging. Table of contents What are social media metrics? Social reach 2. Impressions 3.

Social Media 98

Social Media Metrics Net Promoter Score Effort Score 98

BirdEye

FEBRUARY 15, 2023

Dentists and dental practices are increasingly turning to social media as a way to connect with patients, promote their services, and grow their businesses. Social media marketing provides dentists with an effective platform for connecting with potential customers and building relationships that will last.

Social Media 96

Social Media Guidelines Video Entertainment 96

BirdEye

APRIL 13, 2023

Social media advertising has changed the marketing and advertising world by making it easier than ever for businesses to reach their target audience. With billions of active users across platforms, social media advertising offers a level playing field to reach a vast audience and build brand awareness.

Social Media 98

Social Media Advertising Video Fashion 98

BirdEye

FEBRUARY 21, 2023

Are you curious about how people use social media? Social media statistics can provide valuable insights into these questions and more. From Facebook’s total users to Twitter’s average daily tweets, there are so many facts that help us better understand how we interact with social networks. Let’s get started.

Social Media 98

Social Media Marketing Advertising Video 98

BirdEye

FEBRUARY 6, 2023

Social media and healthcare topics have significantly become intertwined. Across all major social media platforms, wellness, and healthcare topics have overtaken almost all conversations. According to a study by PatientsLikeMe, a growing number of people (11%) turn to social media for reliable healthcare information.

Social Media 19

Social Media Healthcare Marketing Multi-Channel 19

BirdEye

MARCH 22, 2023

Including social media in your marketing strategy is crucial to maximizing your leads. However, running a business can be time-consuming, and implementing social media plans may require assistance. Posting consistently is the number one way to achieve your goals on social media.

Social Media 98

Social Media Tools Multi-Channel Analytics 98

BirdEye

FEBRUARY 28, 2023

Having a social media presence is crucial for success in today’s market. Social media has become a primary way for people to discover and purchase new products, which means hiring a dedicated social media manager can seriously benefit your business. Table of contents What is a social media manager?

Social Media 98

Social Media Management Analytics Strategy 98

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! Unless you find ways to connect to your audience, on their terms, across every touchpoint. It’s a process that can only be accomplished with the help of social analytics tools. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 99

Social Media Analytics Tools Marketing 99

Experience Investigators by 360Connext

NOVEMBER 17, 2020

Simple, but a really nice way to connect with customers in an unexpected way. Customer clicks on the app or social media posts with the #CaptureKindness hashtag during the last two weeks of November will prompt T-Mobile to donate $10 to the organization. I love this example from Southwest Airlines. Look for milestones.

How To 372

How To Airlines Social Media Tips 372

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. Social media is also a powerful marketing tool used by businesses of all sizes. It’s especially important for local businesses looking to connect with their communities and grow their customer base.

Social Media 98

Social Media Management Multi-Channel Analytics 98

BirdEye

MARCH 7, 2023

Research predicts that the number of people using social media will grow to about 5 billion in 2023. This year alone, 300 million more people are set to use social media than the previous year. Table of contents Challenges of managing social media for business Why is social media important for your business?

Social Media 94

Social Media Tips Multi-Channel Infographics 94

BirdEye

DECEMBER 14, 2022

Social media has completely changed the way businesses can grow. If you’re looking to improve engagement and increase your brand awareness, you’ll need to know which types of social media content appeal most to your followers. Social media content categories. Written posts 3. Video stories 5.

Social Media 98

Social Media eBook Infographics Entertainment 98

BirdEye

MARCH 29, 2023

“I am consistent with my social media posting, but I still fail to see an increase in followers or leads.” Does generating leads and building a more prominent brand for your business through social media seem challenging? Table of contents What is social media engagement? Does this sound like you?

Social Media 98

Social Media Engagement How To Metrics 98

C3Centricity

DECEMBER 10, 2024

Ultra Personalisation to Connect at a More Granular Level Ultra personalisation has evolved from a competitive advantage to an expectation. This initiative doesnt just foster a sense of individualityit encourages users to share their summaries on social media, generating massive organic reach. The result?

Trends 177

Trends Consumers Strategy Case Study 177

Comm100

OCTOBER 13, 2022

To increase university enrollment, higher education institutions now need digital strategies to reach students where they are and how they want to connect. Students want to connect with their school in the easiest way possible, which is why introducing live chat has become a proven strategy to increase university enrollment.

Strategy 229

Strategy Chatbots Social Media Omni-Channel 229

GetFeedback

DECEMBER 21, 2018

Faced with poor customer service, 20% of consumers would complain publicly via social media. ( New Voice Media ). 47% of consumers would recommend a business to others if it provided better customer service. ( New Voice Media ). New Voice Media ). New Voice Media ). Genesys ). ( New Voice Media ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Experience Investigators by 360Connext

NOVEMBER 13, 2014

63% also answered they had downloaded a retailer’s app on to their smartphone. If there’s one thing consumers seem to be looking for, it’s reassurance. Most shoppers (86%) said that a retailer having an online presence is “important,” “very important” or “critical.” I find this compelling.

Customer Confidence 279

Customer Confidence Report Loyalty Programs Retail 279

Comm100

JANUARY 25, 2022

In 2022, live chat expectations have increased, and providing the best possible customer experience (CX) now means allowing customers to connect how and when they want. Digital omnichannel platforms connect every key digital channel together, whether that be live chat, email, social media, or even SMS.

How To 245

How To Chatbots Omni-Channel Social Media 245

GetFeedback

AUGUST 14, 2019

Be sure to include online reviews, social media, Voice of the Customer through the Employee or through customer service interactions, and other listening posts in your VoC program data feeds. Download our free Customer Satisfaction Score toolkit for customer satisfaction best practices, a free CSAT survey template, and much more.

Customer Satisfaction 389

Customer Satisfaction Customer Journeys Effort Score How To 389

CX Accelerator

OCTOBER 21, 2019

If you don’t have the Evernote app on your phone, stop what you’re doing and download it. And if you’re a fan of IFTTT , you can connect the two apps to trigger automated organization. Social media is a goldmine for CX professionals for so many reasons. The ability to connect with other industry pros.

Tools 208

Tools Customer Experience Social Media Customer Journeys 208

GetFeedback

DECEMBER 27, 2018

Studies show that email simply isn’t as sensitive to time as social media outlets can be. make a purchase, download a guide, etc.). Note: You can then use this blog post as social media content so that you get as much mileage as possible out of your post. Share surveys over social media.

Survey 199

Survey How To Social Media Feedback 199

InMoment XI

DECEMBER 6, 2024

These providers manage interactions across various channels, including customer support, social media, live chat, email, and technical support. Check-ins will help you to stay accountable to goals, and your vendor will be able to advise you on any challenges, as well as connect you with other CX professionals in your industry.

Self Service 195

Self Service Customer Experience Resources Effort Score 195

Vonage

JANUARY 5, 2017

In the age of social media, smartphones and self-service, things are very different. Today’s customers are screen-addicted, hyper-connected and harder to please than ever. 1 Connect with omni-channel shoppers. . #1 1 Connect with omni-channel shoppers. 4 Be available 24/7. Share them below.

Omni-Channel 149

Omni-Channel Consumers Social Media Self Service 149

InMoment XI

JUNE 7, 2024

With the increased usage of online review platforms and social media, guests hold unprecedented power to shape public perception. During their stay, encourage guests to share their experiences on social media and review platforms. Hotel reputation management has never been more important.

Hotels 195

Hotels Management Social Media Hospitality 195

Lumoa

JANUARY 9, 2018

However, research shows most customers still value an emotional connection with the people fronting the organization. Adam Toporek, Customer Service Expert, Speaker and Author @adamtoporek | blog “The future of customer experience will involve finding ways to use technology to create and maintain positive emotional connections with customers.

Customer Experience 332

Customer Experience Competitive Advantage Omni-Channel Culture 332

MyCustomer

NOVEMBER 1, 2021

Download this Whitepaper. Thank you for downloading our resource. This report explores the world of social media, and how your brand can create an authentic connection with customers. Not a TM Form. Internal or External. Disable T&Cs requirement. Email intro text.

Social Media 68

Social Media Customer Engagement Engagement Resources 68

BirdEye

AUGUST 3, 2022

Types of direct marketing Social Media Marketing Email Marketing Text message Marketing Messenger Marketing Direct marketing in action What are the benefits of direct marketing? The most common types include: Social Media Marketing. Advertising on social media is a great way to engage with potential customers.

Connections 98

Connections Strategy Marketing Social Media 98

Comm100

MARCH 13, 2023

You can download the survey results for free below. They introduced Comm100 AI Chatbot in 2020 within their Future Students department to help them connect with more prospective students and boost recruitment. The very best AI chatbots can resolve the majority of student queries without any human intervention.

Chatbots 219

Chatbots Survey Social Media Report 219

Vonage

JUNE 28, 2017

Social media is changing the customer experience for the better”. Quite simply, social media has given consumers a voice. Download our Serial Switchers research report to find out: Exactly how much UK businesses lose each year. Memes to explain the connected customer. Share your thoughts below.

Customer Service 96

Customer Service Social Media Competitive Advantage Exercises 96

Comm100

FEBRUARY 25, 2020

When customer touchpoints across different channels are not in sync, customers can get inconsistent information – particularly over email, live chat, and social media. If one agent is responding to support tickets and another is responding to social messages, do they know they just got the same query from the same person?

Social Media 162

Social Media Omni-Channel CRM B2B 162

InMoment XI

NOVEMBER 26, 2024

Improved Customer Experience All of these benefits connect to creating a customer experience that consistently meets or exceeds customer expectations. It visualizes the connections between the front-stage (customer-facing) and back-stage (internal processes).

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

Lumoa

MARCH 20, 2018

According to LivePerson's Connecting with Consumers report , 83% of customers needed some kind of support during their online journey and at the same time Groove mentioned that 82% of customers leave a company because of a bad customer service experience. Download This Guide to NPS for Beginners. using a 0-10 scale. It's simple.

Net Promoter Score 268

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 268

CX Accelerator

OCTOBER 21, 2019

If you don’t have the Evernote app on your phone, stop what you’re doing and download it. And if you’re a fan of IFTTT , you can connect the two apps to trigger automated organization. Social media is a goldmine for CX professionals for so many reasons. The ability to connect with other industry pros.

Tools 182

Tools Customer Experience Social Media Customer Journeys 182

Helen Dewdney

SEPTEMBER 15, 2021

I keep saying that social media isn’t always the best way to complain! In the poll, social media was ranked little more effective than sending a letter when complaining to a retailer. A serious complaint or something that takes more than a few lines to describe is certainly not going to get resolved on social media.

Social Media 64

Social Media Chatbots Retail Fashion 64

InMoment XI

MAY 30, 2024

Text analysis has become a critical component of analytics and business intelligence, enabling companies to derive meaningful information from unstructured data sources such as emails, social media, online reviews, and more. Examples: Ingesting social media data to detect emerging trends. Read the report today!

Analysis 195

Analysis Software Self Service Social Media 195

Kayako

MAY 13, 2022

In recent years, the rise of social media put the customer in charge of the brand conversation. A portal that connects to internal and public-facing knowledge bases. Integrates downloadable resources and rich media content. A branded, customized Help Center. Ability to tag and organize articles.

Self Service 275

Self Service Knowledge Base e-support Policies 275