Connections Engagement Social Media 
eglobalis
OCTOBER 21, 2024
Introduction As companies mature, they face increasingly complex decisions about how to handle customer complaints and negative feedback on social media. Should they engage with every post or focus on resolving issues privately? Best practices suggest various approaches, but the decision is far from one-size-fits-all.
eglobalis
NOVEMBER 5, 2024
Laying the Foundation for Social Media and Customer Connection Solis’s first book, Engage! established a foundational understanding of social media’s role in business. When I first read Engage! , His insights, from early thoughts on social media’s power in Engage!
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eglobalis
NOVEMBER 12, 2024
But imagine transforming each client engagement into an indispensable experience that not only meets but anticipates and exceeds client expectations. Develop a Deep Understanding of Client Needs Moving beyond surface-level engagement requires a nuanced understanding of the client’s industry, market pressures, and specific pain points.
eglobalis
NOVEMBER 3, 2024
In short, understanding a company’s identity and integrating it into CX is more than a strategic advantage—it’s a means of creating genuine connections, fostering loyalty, and standing out in a crowded marketplace where clients increasingly seek partners that truly “get” their needs and values.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
What steps occur before they are connected with an agent? Whether they are reaching out via chat, social media, or phone the end goal is always the same. And are your customers utilizing AI? Throughout the course of the pandemic we have seen a dramatic shift in customer experience.
ECXO
NOVEMBER 19, 2024
At its core, the saga teaches us about the importance of connection—both between characters and with the audience. Tailoring experiences to Johan’s needs, with personalized support, builds a deeper connection. User-Generated Content (UGC) : Encourage customers to share their experiences with your products on social media.
eglobalis
DECEMBER 11, 2024
For example, an organization might experiment with response times on social media versus email to identify the most effective communication method. Through A/B testing and other experimental methods, businesses can assess different design elements’ impact on user engagement and satisfaction.
Speaker: Hope Neiman, Chief Marketing Officer of Tillster
More than ever, restaurants are taking advantage of modern platforms available for consumer engagement - most notably, social media. However, another under-the-radar resource can be utilized to create a similar degree of connection and drive the same kind of customer loyalty: Digital ordering platforms.
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