InMoment XI

DECEMBER 18, 2024

Here are the key stages of a typical automation workflow: Data Collection and Integration The first step is to collect and connect customer data from various channels. It detects who or what is receiving the outgoing call and connects agents only when a human answers it.

Contact Center 195

Contact Center Customer Satisfaction ROI Virtual Agent 195

Calabrio

OCTOBER 14, 2019

Calabrio Customer Connect (C3) starts today, and we couldn’t be more excited. Sessions focused on products and best practices, as well as the ability to connect with company and platform experts, will help Teleopti customers become familiar with the Calabrio ONE platform and begin taking advantage of the synergies between the products.

Conference 33

Conference Connections Strategy Entertainment 33

CSM Magazine

OCTOBER 29, 2024

Video games have become much more than just entertainment. Game Worlds as Art Example As mentioned in the previous paragraph, the gaming industry has evolved significantly, going far beyond entertainment. Today, games also have the power to develop positive skills, educate, and inspire millions of players worldwide.

Video 105

Video Entertainment Culture Transportation 105

InMoment XI

DECEMBER 17, 2024

A customer experience platform helps you connect data from multiple sources to get a holistic view of how customers view their interactions with your organization. These include, but are not limited to, CRM systems, analytics platforms, collaboration tools, and customer feedback platforms.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

Maru Group

MARCH 14, 2023

Todd Trautz Maru/Matchbox | March 2023 A global entertainment studio enlisted Maru to help advise them on content planning. Additionally, the entertainment studio sought to leverage the emotional connection to the original movie or show to draw in a new generation of viewers while capitalizing on the previous audience.

Entertainment 82

Entertainment CEM Analysis Touchpoint 82

InMoment XI

OCTOBER 25, 2024

These pages help you connect with diners in specific regions and address their concerns. InMoment’s review management platform helps you monitor and connect all your review data in the most accurate and reliable way possible. Try the ROI calculator below and see the impact for yourself!

Feedback 195

Feedback Management Social Media ROI 195

InMoment XI

NOVEMBER 13, 2024

A CX platform like InMoment can help by collecting and connecting every piece of valuable data in one place. InMoment simplifies this process by connecting customer signals from each relevant source into a single place for analysis. Incomplete or low-quality data can skew results and lead to unreliable predictions.

Customer Retention 195

Customer Retention How To Analysis ROI 195

Blake Morgan

DECEMBER 30, 2024

The hospitality industry in 2024 continues to prioritize emotional connections and guest well-being as key differentiators, with U.S. hotel occupancy rates reaching 67% in October (Statista, 2024). Learn more about Bashar Wali and his work at hotelier.life.

Guest Experience 69

Guest Experience Hotels Hospitality Entertainment 69

Alida

OCTOBER 4, 2016

Connection is established when the community supports shared experiences. Engagement, not entertainment. Don’t confuse engagement with entertainment. Fulfillment means that community members find immediate value in participating. Gratitude requires brands to show appreciation for community members.

Engagement 250

Engagement Strategy Entertainment Exercises 250

C3Centricity

MARCH 15, 2018

The appeal of this alternative approach is confirmed by the results of SalesForce’s recent research findings reported in the “State of the Connected Consumer.” Customers Still Value Human Connections in a Tech-Driven World. Let me know in the comments. The Culture of Immediacy Drives Mobile-First Expectations.

Data 312

Data Retail Analysis Analytics 312

C3Centricity

JULY 8, 2020

We have gone from information to entertainment, from push to pull, and from “ours” to “theirs.” Your customers have the right to connect as they wish, by whichever media they prefer. Engaging content and entertainment. Words have given way to more images and now also to videos.

Engagement 279

Engagement Entertainment Customer Centricity Social Media 279

CX Accelerator

FEBRUARY 2, 2020

Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds. Other fields of study that had more than one representative were computer science, mathematics, engineering, history, and sociology.

Customer Experience 320

Customer Experience Customer Journeys Tourism Exercises 320

Experience Investigators by 360Connext

DECEMBER 31, 2014

Got a commute or workout that needs a little entertainment? Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Entertainment 247

Entertainment Leadership Social Media B2B 247

TechSee

SEPTEMBER 21, 2021

No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. McKinsey reports that cablecos still account for more than 60% of all connected homes, with the key providers averaging an impressive 25% return on invested capital.

Self Service 41

Self Service Advertising Entertainment Return on Investment 41

C3Centricity

MAY 25, 2020

The appeal of this alternative approach is confirmed by the results of SalesForce’s recent research findings reported in the “State of the Connected Consumer.” Customers Still Value Human Connections in a Tech-Driven World. Let me know in the comments. The Culture of Immediacy Drives Mobile-First Expectations.

Technology 304

Technology Analysis Data Consumers 304

NICE inContact

JUNE 28, 2019

The bottom line is that positive emotional connections keep customers coming back. Let’s dig a little deeper into the connection between customer experience and loyalty to find out what brands can do to inspire emotional connections. There exists a connection between customer experience and Maslow’s hierarchy of needs.

Self Service 168

Self Service Contact Center Entertainment Call Center 168

InMoment XI

OCTOBER 31, 2024

Average Time in Queue (ATQ) ATQ measures the average wait time customers experience before connecting with an agent. Percentage of Calls Blocked This KPI tracks the proportion of calls that fail to connect because the call center’s capacity is full. Providing agents with resources and scripts can help manage talk time effectively.

Call Center 195

Call Center Metrics Self Service Effort Score 195

Optimove

SEPTEMBER 30, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: From Netflix, sports betting, and online casinos, consumers have countless ways to connect to entertainment at their fingertips. Lotteries can position themselves as a unique and compelling form of entertainment to outshine the competition.

Entertainment 52

Entertainment Strategy Loyalty Programs Social Media 52

Experience Investigators by 360Connext

NOVEMBER 28, 2023

Listen in as they discuss its impact on industries like entertainment and dining and how businesses can adapt to lure customers back into physical spaces. Discover the intimate connection between customer satisfaction and the longing for community. Ever wondered why some businesses are just a joy to deal with?

Entertainment 143

Entertainment Touchpoint Connections Consumers 143

TechSee

JANUARY 2, 2019

Opening on January 8 in Las Vegas at the Sands, Level 2, Halls A-D , the CES Smart Home marketplace will feature the latest innovative tech from vendors offering everything from security monitoring to smart appliances, lighting, window coverings, irrigation, entertainment systems and more. Connecting Objects, Homes and Cities.

Innovation 174

Innovation Entertainment Knowledge Base Technology 174

Experience Investigators by 360Connext

APRIL 30, 2024

Let’s embark on an insightful exploration of CX in the live entertainment industry. Get ready to discover how to stand out in a sea of entertainment options and ensure that your customers are embarking on an experience that resonates with your brand’s unique story even before the moment tickets are purchased.

Customer Journeys 143

Customer Journeys Entertainment Touchpoint Resources 143

ShepHyken

OCTOBER 20, 2024

How much of your business strategy is about funniness—not just entertainment, but customer experiences made joyful by design? Connect with Shep on LinkedIn. How To Make Your Customer Strategy Fun by Chip Bell (Forbes) Is your organization about fun? How often do your customers giggle?

Customer Service 77

Customer Service Customer Centricity Entertainment Airlines 77

CSM Magazine

MARCH 1, 2024

In today’s digital age, the line between sports betting and casino entertainment is increasingly blurring, creating a vibrant playground for enthusiasts of both realms. The dynamic world of sports betting Sports betting offers a distinct blend of excitement, connecting fans more deeply with their favorite sports.

Entertainment 52

Entertainment Sports Online Experience Video 52

CSM Magazine

OCTOBER 25, 2023

The modern media and entertainment industry continually evolves, and customer experience is more crucial than ever. One key aspect of delivering outstanding customer experience in media and entertainment is through localization for the entertainment industry. Revenue Growth : Happy customers spend more.

Entertainment 52

Entertainment Customer Experience How To Social Media 52

Uniphore

JUNE 22, 2021

So, we had to make their rants more entertaining. That said, here are five reasons why you should not ignore the rants of your customer service employees: #1 You Can Boost Your NPS With Rockstar Emp loyees According to Forrester, your customers are 10 times more likely to recommend your brand after connecting with a knowledgeable employee.

Call Center 219

Call Center Self Service Social Media Contact Center 219

ShepHyken

MARCH 11, 2024

What can traditional businesses learn from innovative customer-centric strategies employed by the entertainment industry? Recognition and personalized attention can leave a lasting emotional impact and a strong sense of connection. Brands must create memorable and emotionally resonant experiences for their customers.

Customer Experience 155

Customer Experience Entertainment Loyalty Customer Centricity 155

ShepHyken

NOVEMBER 3, 2024

The author writes in a very conversational style that, while entertaining, makes some great points. Connect with Shep on LinkedIn. My Comment: Here’s an interesting article about the link between CX and marketing. Marketing is about the brand promise.

Customer Service 70

Customer Service Loyalty Programs Entertainment Loyalty 70

AWS Machine Learning

NOVEMBER 13, 2024

From gaming and entertainment to education and corporate events, live streams have become a powerful medium for real-time engagement and content consumption. You need to use the CloudFormation stack outputs to connect the frontend to the backend. Wait for AWS CloudFormation to finish the stack creation.

Resources 131

Resources Video Entertainment Fashion 131

Storyminers

NOVEMBER 8, 2017

An event can be entertaining (like a concert or comedy show) or educational (such as a conference or webinar that educates others in your industry). Narrate it in a way that viewers can clearly understand and connect with on a personal level. The main advantage of events is that they have the potential to be extremely memorable.

Brands 190

Brands Tools Customer Experience Entertainment 190

GetFeedback

JULY 19, 2019

One of the most recognizable examples is from the Walt Disney Company: We create happiness by providing the finest in entertainment for people of all ages, everywhere. Connect with him: convinceandconvert.com | @convince . The world’s greatest companies do this.

ROI 309

ROI How To Touchpoint Hotels 309

BirdEye

FEBRUARY 5, 2025

Restaurant social media marketing is not just about posting a few pictures of food anymoreits about creating a space where your customers connect, trust, and get inspired to visit. Social media management is crucial in helping restaurants build their social media presence and connect with their target audience.

Social Media 104

Social Media Tips Marketing Video 104

CSM Magazine

NOVEMBER 25, 2024

By utilizing AI technology, broadcasters can offer music recommendations to listeners and incorporate AI voice assistants as companions on the airwaves, providing relevant updates and entertainment. Utilizing Social Media Platforms Social media continues to be an asset for broadening outreach and connecting with audiences effectively.

Innovation 52

Innovation Social Media Entertainment Video 52

ijgolding

NOVEMBER 25, 2014

Those of you who have ever seen the reaction of teenagers who have experienced a failing Wi-Fi connection will know exactly what I am talking about. We need W-Fi for work; at school; to order our shopping; to control our heating; to stream our entertainment – it literally is an essential part of day to day living.

Social Media 212

Social Media Hotels Entertainment Retail 212

NICE inContact

OCTOBER 23, 2018

SeaWorld Parks and Entertainment operates 12 parks—some seasonal, others year-round—that welcome a steady stream of guests that include families, school groups, kids and adults of all ages. With the right tools, agent performance has been fine-tuned, too.

Contact Center 122

Contact Center Entertainment System Connections 122

Kayako

MAY 11, 2017

In-flight entertainment has been in-demand since commercial flight became routine; Virgin just figured out a way to up the ante by including individual TVs in all headrests. Virgin knows many of its passengers are businessmen and women who need to stay connected to the grid at all times – even at 35,000 feet.

How To 248

How To Case Study Customers Industry 248

Alida

OCTOBER 27, 2017

An essential part of that experience, however, is tying the brick-and-mortar visit with a digital-mobile relationship, said Johnson, so Starbucks is investing in elevating the in-store experience and the digital-mobile connection with customers simultaneously. Make it magical. Brands must understand why people come into their stores.

Retail 154

Retail Examples e-support Entertainment 154

CSM Magazine

MARCH 14, 2025

This isnt just about collecting dataits about acting on it instantly to create meaningful connections. These tailored incentive systems foster stronger emotional connections with the brand and enhance overall satisfaction. Smart companies use AI and real-time info to give customers exactly what they want, right when they want it.

Loyalty 52

Loyalty Trends Strategy Loyalty Programs 52