InMoment XI

OCTOBER 3, 2024

Personalize Customer Experiences Did you know that 71% of consumers expect a personalized customer experience? Furthermore, 78% of consumers are likely to repurchase from an organization that personalizes their customer experience. This makes customers feel more connected to your organization.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

Alida

OCTOBER 27, 2017

An essential part of that experience, however, is tying the brick-and-mortar visit with a digital-mobile relationship, said Johnson, so Starbucks is investing in elevating the in-store experience and the digital-mobile connection with customers simultaneously. Make it magical.

Retail 154

Retail Examples e-support Entertainment 154

inmoment

SEPTEMBER 19, 2019

Last week, I led a roundtable discussion at the Future Guest Experience 2019 conference, where I had a chance to chat with executives and CX experts who are searching for ways to future-proof their guest experiences. Here are a few strategies to get you started: Improving Experiences Today.

Guest Experience 40

Guest Experience Entertainment Hospitality Brands 40

Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Guest Experience 49

Guest Experience Trends Tips Hotels 49

Avaya

FEBRUARY 7, 2017

Consider Caesars Entertainment: the corporation—which owns and operates over 50 hotels and casinos—launched self-check-in kiosks in properties such as the Rio and Planet Hollywood last summer. The post Five Ways Hotels Can Build a Successful Digital Strategy for Improving Guest Experience appeared first on Avaya Connected Blog.

Hotels 40

Hotels Guest Experience Hospitality Strategy 40

Avaya

JUNE 27, 2017

Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Overall, two-thirds say they have a better hotel experience when brands leverage the latest technologies. And 67% would sign up for location-based coupons and alerts.

Hospitality 53

Hospitality Guest Experience Hotels Entertainment 53

InMoment XI

SEPTEMBER 25, 2024

Integrations With how popular NLP has become, we can only expect continual integrations with other technologies allowing for a more intuitive voice-controlled interaction from smart devices, vehicles, and other connected technologies. With how rapidly NLP is evolving, future trends for natural language processing can change quickly as well.

Data 195

Data Social Media Net Promoter Score Analysis 195