Avaya

FEBRUARY 7, 2017

Consider Caesars Entertainment: the corporation—which owns and operates over 50 hotels and casinos—launched self-check-in kiosks in properties such as the Rio and Planet Hollywood last summer. The post Five Ways Hotels Can Build a Successful Digital Strategy for Improving Guest Experience appeared first on Avaya Connected Blog.

Hotels 40

Hotels Guest Experience Hospitality Strategy 40

Avaya

JUNE 27, 2017

Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Overall, two-thirds say they have a better hotel experience when brands leverage the latest technologies. And 67% would sign up for location-based coupons and alerts.

Hospitality 53

Hospitality Guest Experience Hotels Entertainment 53

InMoment XI

SEPTEMBER 25, 2024

Integrations With how popular NLP has become, we can only expect continual integrations with other technologies allowing for a more intuitive voice-controlled interaction from smart devices, vehicles, and other connected technologies. With how rapidly NLP is evolving, future trends for natural language processing can change quickly as well.

Data 195

Data Social Media Net Promoter Score Analysis 195

Avaya

MARCH 13, 2017

From international chains to cruise lines to boutique inns and B&Bs, the hospitality industry has hundreds of millions of individuals checking in, checking out and expecting next-generation guest experiences in between—so front office operations are crucial for growth and continuity.

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

NetBase

MARCH 2, 2020

This includes insights that reveal business trends, help them connect with consumers, and enable them to understand the story behind competitors and the market. Everything is bigger in Dallas and our guest speaker was no exception. So, a Consumer and Market Intelligence Breakfast Seminar seemed the best way to deliver it en masse!

Social Media 60

Social Media Multi-Channel Leadership Entertainment 60

North Highland

SEPTEMBER 16, 2019

Brands were able to target hotel guests, resort partners, or travelers who enjoyed certain types of destinations or entertainment. Today, however, things are rapidly changing, largely due to younger generations’ expectations around product, customer experience, and relationship management.

Travel 45

Travel ROI Entertainment CRM 45

CSM Magazine

AUGUST 26, 2019

You can also complement the event with their unique Spa Break experience that pampers attendees with a 15-minute shoulder massage done by professional Bali spa therapists thus easing tension and reviving senses. Romantic dining.

Conference 40

Conference Entertainment Guest Experience Hospitality 40

ImprintCX Articles

NOVEMBER 6, 2023

Guest stories of their experience at Mercedes-Benz Stadium help us recognize, appreciate, connect, set standards, inspire, train, innovate, and so much more. 1 in the NFL’s annual Voice of the Fan survey for best game-day experience. Consistent storytelling is so important. Q: What is the best job you have ever had?

Entertainment 52

Entertainment Culture Sports Guest Experience 52