Experience Investigators by 360Connext

NOVEMBER 5, 2024

Through examples across industries, they highlight proactive messaging strategies that build trust, even amid challenges like credit card fraud, and explore how acknowledging customers’ past interactions can lead to a more connected and resilient experience.

Banking 143

Banking Customer Centricity Culture Communication 143

InMoment XI

OCTOBER 25, 2024

These pages help you connect with diners in specific regions and address their concerns. Host Special Events Special events and promotions are a great way to drive customer interest and boost your reputation. It also allows you to turn a bad situation into an opportunity to show your dedication to customer service.

Feedback 195

Feedback Management Social Media ROI 195

ECXO

MARCH 10, 2024

At the European Customer Experience Organization , we believe that Women’s Day is not just a once-a-year event but a daily commitment—from our homes to our businesses. It’s a day to recognize the progress made towards gender equality while acknowledging the work that still lies ahead.

Connections 374

Connections Leadership Innovation Customer Experience 374

Experience Investigators by 360Connext

APRIL 30, 2024

From the very first spark of interest to the warm afterglow that follows an event, we dissect the customer journey, offering strategies to heighten every touchpoint. Tune in as we elevate the conversation from customer service basics to a comprehensive understanding of what truly makes an event unforgettable.

Customer Journeys 143

Customer Journeys Entertainment Touchpoint Resources 143

ECXO

FEBRUARY 20, 2025

Maria organized weekly Coffee and Conversation mornings, where patrons could enjoy a complimentary espresso while discussing local events, fostering a sense of community. The marketing highlights how products like the iPhone and Apple Watch enhance daily activities, from health monitoring to staying connected with loved ones.

Loyalty 293

Loyalty Competitive Advantage Advertising Feedback 293

ECXO

FEBRUARY 10, 2025

” Two people, same event, totally different emotional experiences. Rashomon, Inception, Buddhism, and the Multiple Truths of Customer Experience Hollywood has long played with the idea that the same event can be seen from completely different perspectives. Same event, different perspectives.

Customer Experience 168

Customer Experience Self Service Social Media Customer Expectations 168

InMoment XI

OCTOBER 29, 2024

For example, a sneaker brand releasing a new product line paying tribute to an iconic athlete would help it connect with nostalgic sports fans. Familiarity and nostalgia create a sense of connection that can strengthen customer relationships. Brand values: Customers connect with brands that reflect their own values.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

Comm100

DECEMBER 10, 2024

They connected Comm100 Live Chat to their CRM, enabling their agents to get detailed information about each player, including their spending patterns, before engaging them. Metric/Event What It Is Why Its Important Daily Active Users (DAU) Unique players engaging daily Tracks daily player engagement and platform activity trends.

Strategy 130

Strategy Multi-Channel Loyalty Social Media 130

ECXO

MARCH 19, 2025

This isnt about avoiding human connection altogether. Silent services, therefore, arent just a technological shiftthey represent a lasting behavioral change shaped by global events. Wanted tech support without explaining the problem five times to different representatives. Its about choosing when and how we interact.

Customer Experience 216

Customer Experience Self Service Chatbots Trends 216

AWS Machine Learning

JANUARY 22, 2025

However, when users want to search or book flights and hotels, they are connected to an agent who guides them through the process, collecting essential information while maintaining the session until completion. Create the Condition node with the following information and connect with the Query Classifier node.

Travel 132

Travel Hotels e-support Examples 132

ECXO

OCTOBER 5, 2023

The European Customer Experience Organization the ECXO.org is delighted to introduce our upcoming event: – ”Customer Surveys are Dead!” In a world driven by meaningful connections, every moment presents an opportunity to enhance the customer experience. Customer Surveys are Dead! Learn how AI will replace them.

Survey 380

Survey Net Promoter Score NPS Exercises 380

AWS Machine Learning

APRIL 17, 2024

Tracking direct events like earnings reports or credit downgrades is straightforward—you can set up alerts to notify managers of news containing company names. However, detecting second and third-order impacts arising from events at suppliers, customers, partners, or other entities in a company’s ecosystem is challenging.

Financial 135

Financial Connections Data Report 135

AWS Machine Learning

JULY 8, 2024

To elevate the event experience and streamline the management of their global AWS DeepRacer series, Eviden adopted the open source AWS DeepRacer Event Manager (DREM) solution. In this post, we discuss the benefits of DREM and the experience for racers, event staff, and spectators.

Management 128

Management Policies System Technology 128

AWS Machine Learning

OCTOBER 31, 2024

The Lambda function interacts with Amazon Bedrock through its runtime APIs, using either the RetrieveAndGenerate API that connects to a knowledge base, or the Converse API to chat directly with an LLM available on Amazon Bedrock. You can customize this architecture to connect other solutions that you develop in AWS to Google Chat.

Knowledge Base 125

Knowledge Base Interaction Groups Customers 125

ECXO

SEPTEMBER 30, 2023

Let’s continue to foster moments of genuine connection, to listen, digest and execute as also to innovate. ” Connect with Ilenia: Website: www.ileniavidili.com Book: [link] Your Facilitator Ricardo Saltz Gulko, co-founder of ECXO, will guide you through this enlightening presentation by Ilenia Vidili. Stay Tuned for More!

Meeting 296

Meeting Customer Centricity B2C Culture 296

Experience Investigators by 360Connext

AUGUST 6, 2024

Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses.

Entertainment 310

Entertainment Culture Consulting Connections 310

InMoment XI

JANUARY 25, 2022

Contrary to popular belief, feelings like these existed long before the COVID-19 pandemic; that event, and the stress that came with it, simply added fuel to an existing fire. One of the hard truths about The Great Resignation is that many departing employees feel that their former organizations lacked a supportive workplace culture.

Employee Engagement 397

Employee Engagement Engagement Culture Employee Experience 397

InMoment XI

JANUARY 22, 2025

The change happens over time, not instantly, and there are always concurring factorsmaybe there was a good sale or big event or snowstorm that coincided with the changes. Host local in-store events. This approach is especially effective when promoting new stores, seasonal events, or time-sensitive deals.

How To 195

How To Social Media Software ROI 195

Interactions

JANUARY 21, 2025

suffers more than 20 severe weather events per year that cause losses over $1 billion each, the National Oceanic and Atmospheric Administration (NOAA) reports. A modern approach to customer communications can help you transform crisis into connection, building customer trust and enhancing satisfaction. On average, the U.S.

Connections 62

Connections Self Service Poor Customer Service Virtual Agent 62

InMoment XI

MARCH 29, 2022

Women of InMoment: A global employee resource group designed to support inclusion and diversity, provide the women of InMoment with opportunities to mentor and learn from one another, activate leadership skills, and connect with service and professional growth activities in the larger technology community. Watch the video message below. #3:

Culture 370

Culture Leadership Groups Resources 370

Optimove

MARCH 20, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Day 2 of Optimove Connect 2025 continued the momentum with cutting-edge insights, real-world success stories, and expert-led product deep dives. Thanks to all speakers, attendees, and partners for making Optimove Connect 2025 an unforgettable event!

Connections 52

Connections Gamification Marketing CRM 52

AWS Machine Learning

MARCH 6, 2025

The result is a system that delivers comprehensive details about events, weather, activities, and recommendations for a specified city, illustrating how stateful, multi-agent applications can be built and deployed on Amazon Web Services (AWS) to address real-world challenges.

System 92

System Analysis Tools Examples 92

Optimove

MARCH 19, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: What an incredible first day at Optimove Connect 2025! The post Optimove Connect Day 1: A Powerful Kickoff from Positionless Marketing to AI-Powered Optimization appeared first on Optimove.

Connections 52

Connections Marketing CRM Banking 52

AWS Machine Learning

JANUARY 22, 2025

On our SASE management console, the central events page provides a comprehensive view of the events occurring on a specific account. With potentially millions of events over a selected time range, the goal is to refine these events using various filters until a manageable number of relevant events are identified for analysis.

Knowledge Base 112

Knowledge Base User Experience Examples Data 112

InMoment XI

MARCH 23, 2022

Despite what all the debate over The Great Resignation might imply, though, there is in fact a hierarchy of causes and events that we can definitively track to what we’re seeing in the job market right now.

Brands 370

Brands Policies Employee Engagement Employee Experience 370

Optimove

MARCH 4, 2025

OptiLive keeps that connection strong by delivering real-time, personalized messages at crucial moments, ensuring players stay engaged and ready to bet. The post How OptiLive Keeps Players Hooked During Live Sporting Events appeared first on Optimove. But if engagement drops, wagers do as well.

Sports 52

Sports Tips CRM Customer Relationship Management 52

Retently

NOVEMBER 29, 2024

It’s where curiosity turns into connection – or, if you’re not careful, disinterest. Build trust and loyalty – showing that you care about someone’s first interaction can make them feel valued, which fosters a stronger connection. For post-event surveys , QR codes printed on marketing materials help cover a bigger audience. “How

Survey 120

Survey Ecommerce Feedback Interaction 120

Experience Investigators by 360Connext

OCTOBER 5, 2021

It sometimes means starting small, but if you can find ways to connect with a few other change agents across the organization, that’s when things can build momentum. Organize educational events with speakers from both inside and outside the organization focused on customer experience.

Customer Journeys 367

Customer Journeys Social Media Contact Center How To 367

ECXO

NOVEMBER 9, 2023

The European Customer Experience Organization (ECXO) is Proud to Present Karen Jaw-Madson – Innovator in ‘Culture Your Corporate Culture’ speaking about Connecting Culture, CX and EX for Impact When? She believes integrated, customer-centric communication and strategic tech ensure secure, future-proof contact centers.

Culture 156

Culture Connections Contact Center Leadership 156

AWS Machine Learning

OCTOBER 14, 2024

For example, retailers can use this system to more effectively sell their products (for example, HDMI_adaptor.jpeg, “How can I connect this adapter to my smart TV?”). Also, note the physical ID of the API Gateway connection, which should look something like zxpdjtklw2 , as shown in the following screenshot.

Chatbots 127

Chatbots Healthcare System Connections 127

Kerry Bodine

AUGUST 2, 2021

While this webinar will be geared towards procurement professionals, it’s a must-attend event for anyone who works behind the scenes and wants to better connect their work to the customer experience and positive business outcomes. So… how exactly does customer centricity apply to the procurement function? customer experiences.

Customer Centricity 50

Customer Centricity Consulting Connections Customers 50

BirdEye

FEBRUARY 5, 2025

Restaurant social media marketing is not just about posting a few pictures of food anymoreits about creating a space where your customers connect, trust, and get inspired to visit. Social media management is crucial in helping restaurants build their social media presence and connect with their target audience.

Social Media 104

Social Media Tips Marketing Video 104

AWS Machine Learning

OCTOBER 30, 2024

In the event of a Regional outage or disruption, you can swiftly redirect your bot traffic to a different Region. With the addition of Amazon Lex Global Resiliency, Amazon Connect customers gain the added benefit of automated synchronization of their Amazon Lex V2 bots associated with their contact flows.

Chatbots 113

Chatbots Hotels Contact Center Telecommunications 113

Experience Investigators by 360Connext

JANUARY 18, 2022

Help everyone in the organization connect how their role contributes to the customer experience. These should fit into the bigger themes and still be seen as connected to the CX training, not just generic “service training.”. Turning these into more consistent and ongoing events can be a very positive way to encourage CX education.

How To 378

How To Customer Journeys Culture Training 378

eglobalis

AUGUST 13, 2024

By fostering a cohesive and user-friendly ecosystem, Apple ensures that its customers remain deeply connected to the brand. The emotional connection is further strengthened by Apple’s customer-centric approach and consistent quality. Apple’s storytelling approach in marketing creates a strong emotional connection with the audience.

e-support 497

e-support Innovation Customer Centricity Loyalty 497

Kerry Bodine

OCTOBER 20, 2021

Let’s look at one way this chain of events plays out starting with a good customer experience. We find this simple, yet powerful chain of events in both business-to-consumer (B2C) organizations — like hotels and retailers — and in business-to-business (B2B) organizations — like consulting firms and enterprise software developers.

Customer Experience 227

Customer Experience B2C Hotels B2B 227