ECXO

NOVEMBER 19, 2024

At its core, the saga teaches us about the importance of connection—both between characters and with the audience. Tailoring experiences to Johan’s needs, with personalized support, builds a deeper connection. Community Building : Create spaces where customers can connect, such as online forums, social media groups, or live events.

Customer Experience 295

Customer Experience Social Media Customer Journeys Touchpoint 295

AWS Machine Learning

JULY 8, 2024

To elevate the event experience and streamline the management of their global AWS DeepRacer series, Eviden adopted the open source AWS DeepRacer Event Manager (DREM) solution. In this post, we discuss the benefits of DREM and the experience for racers, event staff, and spectators.

Management 131

Management Policies System Technology 131

Calabrio

OCTOBER 19, 2022

Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. We chose the theme of “Power Up” to represent being back in person with our customers and partners after two years of virtual events. Top 10 Takeaways from the Calabrio Customer Connect.

Connections 147

Connections Contact Center Analytics Travel 147

AWS Machine Learning

APRIL 17, 2024

Tracking direct events like earnings reports or credit downgrades is straightforward—you can set up alerts to notify managers of news containing company names. However, detecting second and third-order impacts arising from events at suppliers, customers, partners, or other entities in a company’s ecosystem is challenging.

Financial 137

Financial Connections Data Report 137

ECXO

OCTOBER 5, 2023

The European Customer Experience Organization the ECXO.org is delighted to introduce our upcoming event: – ”Customer Surveys are Dead!” In a world driven by meaningful connections, every moment presents an opportunity to enhance the customer experience. Customer Surveys are Dead! Learn how AI will replace them.

Survey 371

Survey Net Promoter Score NPS Exercises 371

InMoment XI

JANUARY 25, 2022

Contrary to popular belief, feelings like these existed long before the COVID-19 pandemic; that event, and the stress that came with it, simply added fuel to an existing fire. One of the hard truths about The Great Resignation is that many departing employees feel that their former organizations lacked a supportive workplace culture.

Employee Engagement 397

Employee Engagement Engagement Culture Employee Experience 397

ECXO

SEPTEMBER 30, 2023

Let’s continue to foster moments of genuine connection, to listen, digest and execute as also to innovate. ” Connect with Ilenia: Website: www.ileniavidili.com Book: [link] Your Facilitator Ricardo Saltz Gulko, co-founder of ECXO, will guide you through this enlightening presentation by Ilenia Vidili. Stay Tuned for More!

Meeting 286

Meeting Customer Centricity B2C Culture 286

Experience Investigators by 360Connext

AUGUST 6, 2024

Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses.

Entertainment 300

Entertainment Culture Consulting Connections 300

InMoment XI

MARCH 29, 2022

Women of InMoment: A global employee resource group designed to support inclusion and diversity, provide the women of InMoment with opportunities to mentor and learn from one another, activate leadership skills, and connect with service and professional growth activities in the larger technology community. Watch the video message below. #3:

Culture 370

Culture Leadership Groups Resources 370

InMoment XI

MARCH 23, 2022

Despite what all the debate over The Great Resignation might imply, though, there is in fact a hierarchy of causes and events that we can definitively track to what we’re seeing in the job market right now.

Brands 370

Brands Policies Employee Engagement Employee Experience 370

Experience Investigators by 360Connext

OCTOBER 5, 2021

It sometimes means starting small, but if you can find ways to connect with a few other change agents across the organization, that’s when things can build momentum. Organize educational events with speakers from both inside and outside the organization focused on customer experience.

Customer Journeys 367

Customer Journeys Social Media Contact Center How To 367

ECXO

NOVEMBER 9, 2023

The European Customer Experience Organization (ECXO) is Proud to Present Karen Jaw-Madson – Innovator in ‘Culture Your Corporate Culture’ speaking about Connecting Culture, CX and EX for Impact When? She believes integrated, customer-centric communication and strategic tech ensure secure, future-proof contact centers.

Culture 156

Culture Connections Contact Center Leadership 156

Kerry Bodine

AUGUST 2, 2021

While this webinar will be geared towards procurement professionals, it’s a must-attend event for anyone who works behind the scenes and wants to better connect their work to the customer experience and positive business outcomes. So… how exactly does customer centricity apply to the procurement function? customer experiences.

Customer Centricity 50

Customer Centricity Consulting Connections Customers 50

Experience Investigators by 360Connext

JANUARY 18, 2022

Help everyone in the organization connect how their role contributes to the customer experience. These should fit into the bigger themes and still be seen as connected to the CX training, not just generic “service training.”. Turning these into more consistent and ongoing events can be a very positive way to encourage CX education.

How To 378

How To Customer Journeys Culture Training 378

Kerry Bodine

OCTOBER 20, 2021

Let’s look at one way this chain of events plays out starting with a good customer experience. We find this simple, yet powerful chain of events in both business-to-consumer (B2C) organizations — like hotels and retailers — and in business-to-business (B2B) organizations — like consulting firms and enterprise software developers.

Customer Experience 227

Customer Experience B2C Hotels B2B 227

InMoment XI

MARCH 10, 2022

Unfortunately, this attitude and the events precipitating it have a big impact on customer experience (CX), which means that CX professionals like you face the daunting task of keeping your CX program effective in the face of multiple challenges. It’s critical to look beyond just the survey.

How To 370

How To Social Media Survey Data 370

InMoment XI

APRIL 26, 2022

Such mistakes can quickly become viral via social media, review sites, and other tools, creating headaches both for brands and the customers (or employees) at the heart of such events. If you’re still concerned about how best to connect to audiences you haven’t consistently talked to before, this is the section for you.

Customer Experience 370

Customer Experience Employee Experience Social Media Roadmap 370

Kerry Bodine

MAY 3, 2019

If you read my last post , you’ll know that I credit the launch of Net Promoter Score® as one of three pivotal events that paved the way for the customer experience discipline. As such, I hold a special place in my heart for NPS and the people that created it.

NPS 67

NPS Analytics Customer Insights Net Promoter Score 67

InMoment XI

NOVEMBER 25, 2024

Google Posts are an invaluable tool for businesses to communicate updates, offers, and events directly to their audience. These posts appear on your business listing, providing a direct channel to communicate updates, promotions, and events. Events: Share details of upcoming events to increase registrations and drive foot traffic.

Multi-Channel 195

Multi-Channel Software Policies Strategy 195

Calabrio

JUNE 29, 2020

It was a priority to ensure employees were able to continue doing their jobs, but more importantly, to help them still feel connected as human beings. . More than ever we need to operate as a truly connected, global company.

e-support 264

e-support Culture Employee Engagement Innovation 264

Storyminers

DECEMBER 3, 2020

IBTM World Virtual is set for success with over 10,000 meetings due to take place over the three days of the event, which will this year take place completely online from the 8 th to the 10 th December. Buyers will attend from across the globe, with almost a third being new to the event.

Tourism 204

Tourism e-support Hotels Meeting 204

Comm100

MARCH 30, 2021

Today’s customers want to connect with their brands whenever, wherever, and however they want. Omnichannel customer engagement connects all the key digital channels together. Unable to connect in person. Read on to find out how omnichannel customer service can help cut costs while improving customer service operations.

Omni-Channel 264

Omni-Channel Customer Engagement Engagement Social Media 264

Calabrio

JUNE 30, 2020

contact center managers saw customers expecting to connect and communicate with customer service teams in more ways than simply voice. It’s about connection. THE TECHNICAL CONNECTION. THE EMOTIONAL CONNECTION. THE FLEXIBLE CONNECTION. Seventy percent of U.S. More empathy. Sixty-nine percent of U.S. Here’s how.

Contact Center 219

Contact Center Omni-Channel Connections Communication 219

BirdEye

DECEMBER 13, 2023

In January 2023, Apple introduced Apple Business Connect to empower its users to find businesses across its ecosystem of apps, including Apple Maps, Messages, Spotlight, Safari, Wallet, Siri, and Calendar. It is a free and user-friendly platform that serves as a bridge connecting businesses with their local audience.

Connections 110

Connections Customers Management Engagement 110

ECXO

FEBRUARY 14, 2022

Whether your organization is thinking about developing your brand awareness around CX in Europe, connect and partner with a real multicultural and diverse customer experience organization. An open-access community: [link] #CX #CXtransformation #cxo @five9 @ThunderheadONE #experiencedesign #innovation.

Culture 295

Culture Case Study Employee Experience Innovation 295

eglobalis

AUGUST 13, 2024

By fostering a cohesive and user-friendly ecosystem, Apple ensures that its customers remain deeply connected to the brand. The emotional connection is further strengthened by Apple’s customer-centric approach and consistent quality. Apple’s storytelling approach in marketing creates a strong emotional connection with the audience.

e-support 445

e-support Innovation Customer Centricity Loyalty 445

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. Hear what our delegates had to say about last years’ event!

Conference 195

Conference ROI Banking Customer Voice 195

Calabrio

JANUARY 2, 2020

As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. Stay connected, stay social.

Brands 221

Brands Social Media Roadmap Contact Center 221

Comm100

JULY 6, 2021

A task bot can be used to gain leads for: Webinars Newsletters Events eBooks Product demos Follow-ups And much more. Every opportunity you get to connect with prospects is an opportunity to convert them into a customer. The problem is – it’s not always easy to connect with them. Increase engagement with 24/7 support.

Chatbots 263

Chatbots Sales eBook Resources 263

InMoment XI

JUNE 28, 2022

Now, more than ever, it’s vital to monitor, manage, and respond to online reviews from customers in order to accelerate new customer acquisition and improve customer retention—all while driving more authentic connections with customers. This acquisition empowers InMoment customers to do just that! Read more here!

Analytics 74

Analytics Feedback Report Industry 74

Experience Investigators by 360Connext

AUGUST 20, 2024

Help everyone in the organization connect how their role contributes to the customer experience. These should fit into the bigger themes and still be seen as connected to the CX training, not just generic “service training.” Turning these into more consistent and ongoing events can be a very positive way to encourage CX education.

How To 282

How To Customer Journeys Customer Centricity Training 282

GetFeedback

JANUARY 28, 2020

The good thing about social media is that it allows you to build strong connections with your customers. Don’t fret because, in this article, you will be able to understand how brands are using social media to connect and retain customers. You can use this feature to announce an upcoming event to your target audience.

Social Media 322

Social Media Customer Retention Strategy Video 322

InMoment XI

MAY 23, 2023

Aegon are certainly delivering on this agenda and are continuing to succeed by connecting people and processes across the entire organisation to achieve shared goals and focus on growth. Aegon has taken the Connecting with Customers (CwC) roadshow to all locations and functions in the business.

Customer Centricity 195

Customer Centricity Culture Insurance Conference 195

InMoment XI

NOVEMBER 7, 2024

Customer experience automation allows organizations to connect with customers in a relevant, timely, and personalized way without extra manual input. You want to ensure that interactions, whether from emails, SMS messages, chatbots, live support, or any other channel, are connected and tested before the user encounters them.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

Steve DiGioia

NOVEMBER 8, 2022

This means that since they’re not the “headliner” or in the main event, they understand that they are a supporting act for the overall benefit of the show. They won’t worry about what the “main eventers” will do in their match because, in their mind, they intend to “steal the show.” That will get them to the “main event.”.

Video 182

Video Training Connections Customer Service 182

Calabrio

JUNE 21, 2021

The events we all weathered over the past year and a half revealed many challenges to overcome – and that is exactly what Calabrio did, not just meeting the challenges but embracing the opportunities that they presented.

Culture 246

Culture Groups Connections Engagement 246

CX Accelerator

DECEMBER 22, 2022

To equip, encourage, and connect Customer Experience professionals at every stage in their journey. CX Accelerator is here to provide mentorship, open doors to new possibilities, and forge meaningful connections that span the course of a career. What started as a simple social experiment has made a real difference in the CX space.

Brands 36

Brands Leadership Customer Experience Professionals Course 36