Experience Investigators by 360Connext

AUGUST 6, 2024

Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses.

Entertainment 300

Entertainment Culture Consulting Connections 300

InMoment XI

MARCH 29, 2022

Women of InMoment: A global employee resource group designed to support inclusion and diversity, provide the women of InMoment with opportunities to mentor and learn from one another, activate leadership skills, and connect with service and professional growth activities in the larger technology community. Watch the video message below. #3:

Culture 370

Culture Leadership Groups Resources 370

Calabrio

OCTOBER 14, 2019

Calabrio Customer Connect (C3) starts today, and we couldn’t be more excited. Nearly 50 customers, including Avant, Pacific Life and Rackspace, are sharing their Calabrio ONE successes and strategies, making this one of the most well-attended and informative C3 events ever. Innovation on Display. And that’s just the beginning.

Conference 33

Conference Connections Strategy Entertainment 33

ECXO

JULY 21, 2023

This webinar will discuss the following points and will answer your questions that you can post upfront below on our LinkedIn main event page. How to develop the so-needed emotional connection in your early engagement How to deliver and generate a great experience from the first digital and human interactions.

B2B 120

B2B Video Culture Consulting 120

Experience Investigators by 360Connext

OCTOBER 5, 2021

It sometimes means starting small, but if you can find ways to connect with a few other change agents across the organization, that’s when things can build momentum. This leads to innovation and better experiences for customers. . Challenge attendees to participate in some ways beyond the events.

Customer Journeys 367

Customer Journeys Social Media Contact Center How To 367

AWS Machine Learning

JULY 8, 2024

To elevate the event experience and streamline the management of their global AWS DeepRacer series, Eviden adopted the open source AWS DeepRacer Event Manager (DREM) solution. In this post, we discuss the benefits of DREM and the experience for racers, event staff, and spectators.

Management 131

Management Policies System Technology 131

ECXO

NOVEMBER 9, 2023

The European Customer Experience Organization (ECXO) is Proud to Present Karen Jaw-Madson – Innovator in ‘Culture Your Corporate Culture’ speaking about Connecting Culture, CX and EX for Impact When? Design of Work Experience and is a luminary in organizational excellence.

Culture 156

Culture Connections Contact Center Leadership 156

ECXO

FEBRUARY 14, 2022

We invite you kindly: Join our open-access community for executives, entrepreneurs, innovators, CX practitioners, decision-makers, experience designers, designers, creative professionals, and influencers: [link]. An open-access community: [link] #CX #CXtransformation #cxo @five9 @ThunderheadONE #experiencedesign #innovation.

Culture 295

Culture Case Study Employee Experience Innovation 295

Calabrio

JUNE 29, 2020

I believe the work we have done as a collective Calabrio team to create a culture of collaboration, sharing, inclusion and innovation is the foundation of our 2020 Top Workplace ranking. . More than ever we need to operate as a truly connected, global company.

e-support 264

e-support Culture Employee Engagement Innovation 264

C3Centricity

AUGUST 12, 2019

One of the most frequent questions I get asked by my clients is how they can improve their innovation. . They then ask me if I can help them to improve their innovations and identify why this happened. Of course, I do help them, but I also suggest that next time it would be better if they called me before they started innovating!

Innovation 137

Innovation Healthcare Consumers Brands 137

Kerry Bodine

OCTOBER 20, 2021

But here’s what innovative organizations understand: Customer experience is the superhighway to business success. Let’s look at one way this chain of events plays out starting with a good customer experience. These words — thoughts , emotions , perceptions — sound touchy-feely. Fluffy even. Quite quickly, as it turns out.

Customer Experience 227

Customer Experience B2C Hotels B2B 227

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Careful tracking of these objectives will also facilitate post-event analysis.

Industry 95

Industry Tips Entertainment Transportation 95

InMoment XI

JUNE 28, 2022

Now, more than ever, it’s vital to monitor, manage, and respond to online reviews from customers in order to accelerate new customer acquisition and improve customer retention—all while driving more authentic connections with customers. This acquisition empowers InMoment customers to do just that! Read more here!

Analytics 74

Analytics Feedback Report Industry 74

ECXO

JUNE 3, 2024

Representativeness Heuristic: This involves judging the probability of an event based on how similar it is to a prototype or stereotype. Putting it all together Now, let’s connect habituation and heuristics to the search for easy solutions. Encourage Innovation: Create an environment where innovative thinking is rewarded.

Gamification 305

Gamification Innovation Infographics Resources 305

Storyminers

DECEMBER 3, 2020

IBTM World Virtual is set for success with over 10,000 meetings due to take place over the three days of the event, which will this year take place completely online from the 8 th to the 10 th December. Buyers will attend from across the globe, with almost a third being new to the event.

Tourism 204

Tourism e-support Hotels Meeting 204

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI.

Conference 195

Conference ROI Banking Customer Voice 195

ECXO

JUNE 20, 2023

It can be more important than innovation or market dominance. How does a shared purpose and values help you harness creativity, innovation, skill and commitment? The company is dropping its ‘Sense and Simplicity’ brand promise to better reflect the ‘meaningful innovation’ it sees as its future differentiator.

B2B 360

B2B Brands Innovation Government 360

Calabrio

JANUARY 2, 2020

As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. Stay connected, stay social. Join us on LinkedIn , Twitter and Facebook.

Brands 221

Brands Social Media Roadmap Contact Center 221

AWS Machine Learning

SEPTEMBER 25, 2023

Connecting the Flan model to our front-end application required a robust and secure integration, which was achieved using Lambda and API Gateway. client('runtime.sagemaker') def lambda_handler(event, context): data = json.loads(json.dumps(event)) payload = json.dumps(data['data']).encode('utf-8')

Innovation 118

Innovation Analysis Automotive Training 118

AWS Machine Learning

OCTOBER 1, 2022

Be our guest as we celebrate 20 years of AI/ML innovation on October 25, 2022, 9:00 AM – 10:30 AM PT. During the virtual AI/ML innovation event on October 25, we take time to reflect on what’s been done at Amazon and how we have packaged this innovation into a wide breadth and depth of AI/ML services. Happy innovating!

Innovation 111

Innovation Automotive Healthcare Transportation 111

BirdEye

SEPTEMBER 20, 2024

The event kicked off with a fireside chat between Dave Lehman, President and COO of Birdeye, and Josh Linkner, Entrepreneur and NYT Bestselling Author. This unique approach enables personalized interactions that foster customer loyalty and retention, leading to more meaningful connections. Watch our free demo to learn more.

Innovation 105

Innovation Social Media Multi-Channel Metrics 105

Alida

OCTOBER 4, 2016

Connection is established when the community supports shared experiences. While having a plan in place is a great idea, Gartshore recommends being flexible and taking advantage of timely events and news. More recently, however, it’s embraced other innovative engagement activities. Don’t be a bore.

Engagement 250

Engagement Strategy Entertainment Exercises 250

Experience Investigators by 360Connext

NOVEMBER 5, 2024

Through examples across industries, they highlight proactive messaging strategies that build trust, even amid challenges like credit card fraud, and explore how acknowledging customers’ past interactions can lead to a more connected and resilient experience.

Banking 143

Banking Customer Centricity Culture Communication 143

C3Centricity

JUNE 25, 2020

2 Assess the Optimum Way of Connecting with Your Customers. Do you know the best way to contact your target customers, as well as their preferred place and time to connect? Every employee has a role to play in customer centricity and connecting with customers on a frequent basis. 7 Expand Your Innovation Thinking.

Customer Centricity 187

Customer Centricity Competitive Advantage Trends Brands 187

ECXO

AUGUST 9, 2023

As Accenture explains on its Cloud Services page – businesses must focus beyond simply “getting there” to “getting value” and then “operating in the Cloud Continuum to unlock the next level of innovation’. An endless cycle of economic, political and social events are becoming the new normal. Clients want more than a technical team.

Consulting 286

Consulting Competitive Advantage Culture Touchpoint 286

Totango

APRIL 18, 2023

The combination of people, experimentation, and intentional learning are essential for us to benefit from a smarter ecosystem and ensure we create something truly innovative to maximize impact—responsibly and safely. Register for the May 4th event here.

Innovation 102

Innovation Customer Success Customer Journeys System 102

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. According to IBM , 90% of all data generated by devices such as smartphones, tablets, and connected vehicles is unstructured.

Hospitality 195

Hospitality Call Center Retail NPS 195

Experience Investigators by 360Connext

JUNE 8, 2021

If the B2B company is ever planning on inviting customers to their locations again, or ship products, or host a customer event…then those same concerns apply. . Invite employee feedback for innovation. Visibility around these submissions also creates collaboration for future innovation and ideas.

Customer Journeys 271

Customer Journeys Healthcare How To Video 271

Calabrio

JANUARY 2, 2020

As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. Stay connected, stay social. Join us on LinkedIn , Twitter and Facebook.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! If you couldn’t attend the event, fear not! Staying ahead means being willing to evolve and innovate.

Customer Experience 195

Customer Experience ROI Return on Investment Financial 195

Experience Investigators by 360Connext

JUNE 30, 2020

Small businesses are struggling with cash flow and innovating around how to deliver on their products and services. Recently I was invited to attend SAP’s annual event, SAPPHIRE , along with other influencers, to hear from SAP and several brands about their plans to remain resilient, sustainable and profitable this year and beyond.

Customer Journeys 143

Customer Journeys Brands Connections Touchpoint 143

Experience Investigators by 360Connext

JUNE 30, 2020

Small businesses are struggling with cash flow and innovating around how to deliver on their products and services. Recently I was invited to attend SAP’s annual event, SAPPHIRE , along with other influencers, to hear from SAP and several brands about their plans to remain resilient, sustainable and profitable this year and beyond.

Customer Journeys 143

Customer Journeys Brands Connections Touchpoint 143

Storyminers

AUGUST 28, 2017

From their answers, we are learning that the better customer experiences are coming from innovation-friendly companies. Digital engagement ideas and tools allow Clorox to connect with customers in fresh and personalized ways. Russell Wager’s approach is to create advocates (at events, in their vehicles, etc.)

Brands 350

Brands Healthcare Roadmap Exercises 350

TechSee

FEBRUARY 21, 2022

Many insurance companies have begun implementing smart technology as part of their strategy, including connected security, medical, and other smart devices that influence the conditions of their insurance premiums. The post 10 Innovative Ways Companies are Winning with AI Today appeared first on TechSee. Boost Staffing.

Innovation 109

Innovation Company Self Service Insurance 109

ECXO

MARCH 24, 2024

Subscribe here: [link] Become a member of the open-access CX Professional Network: [link] You’ll obtain practical answers on the following topics: How to connect CX metrics to financial outcomes? Understanding this sequence makes it easy to demonstrate the CX-money connection—and most importantly, drive higher CX ROI.

Metrics 188

Metrics ROI Financial Connections 188

ECXO

OCTOBER 25, 2023

To ensure our network remains secure and genuine, particularly on LinkedIn, please add to your profile picture and details as a Member and connect with us here: [link] These will help you and us conjointly and we will appreciate it very much. You can find our previous videos under Previous Events on our website.

Leadership 156

Leadership Video Connections Innovation 156

Experience Investigators by 360Connext

MARCH 23, 2021

She said it helped her stay connected to the real issues their customers were facing, and helped her team understand how their roles were connected to these outcomes. But when leaders become obsessed with “be better than X company” as the main driver for innovation, customer experience will suffer. Worry about your pond.

Customer Experience 271

Customer Experience Contact Center Customer Journeys Metrics 271